D.R. Horton America's Builder

All of the home sites were graded by the grading plans and inspected by the county after the landscaping wascompleted

Good afternoon *** * I have spoken with the homeowner referenced above, and have verified that the needed repairs to the gutter will be made prior to end of business on Monday. The homeowner has been given my direct contact information in case there are any issues. This will be
complete by Monday Thank you, *** ***
*** *** *** *** ***
*** *** ***
*** ** ***

. I am meeting with this customer on Monday, July 20th at 10:a.m We had a schedule problem and had to reschedule this appt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Unfortunately *** (builder) is lacking integrity and their response is full of statements ***/Dr Horton has made little attempt to resolve both walk thru items and day list I work from home and implications I am not home for repairs is a direct lie *** builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair Wes and the *** Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair I have over items needing repair or resolution, all documented, all received by *** for months The flooded landscape areas with most shrubs dead is one of items *** Dr Horton is a "sloppy" builder with no integrity, avoid at all costs I had a handshake promise from the sales person, *** that walk thru items would be resolved in a timely manner, over days later, more than half the list unresolved I have also tried to just receive parts or paint, to do the work myself, and that does not work Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards,
*** ***

We appreciate the customer reaching out and making us aware of their concernsA customer service representative attempted to reach the customer yesterday, March but was unsuccessfulThe representative will reach out again today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.As I explained in my initial request/rebuttal, because I have incurred potential future increases and unable to take advantage of any insurance discounts (for not claims filed), I have asked for a monetary amount (nothing more than what I feel is fair, even though there are MULTIPLE trips to this property made by me, with meetings, and payments to a contractor, inconveniences for my renters, and a lot of time spent on letters, calls, follow-up, etc I certainly appreciate that DR Horton has continued to work with me for the necessary repairs on the ceiling, wall, and air conditioner, but this will be unresolved, until we settle on an amount I do not know where we are with the repairs at this point, except to say that Stacey has been good about giving me updates overall Had DR Horton, brought in a 3rd party, aside from Casa, who installed this unit, and been able to get to the bottom of the issue sooner than later, therefore not forcing me to file an insurance claim, we would have been done already, but that was not the case unfortunately
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Good morning, There was an error on the part of the HOA Board by not disseminating the new information to D.RHorton. D.RHorton was not made aware of this issue until the time of closing. Due to the information not being provided, a HOA Board Member reimbursed MrsUrsula
Britt the initiation fee amount since it was not disclosed to her until closing. D.RHorton reached out to the homeowner and spoke with her husband on 9/8/and advised that a check was being sent to them via certified mail today. This matter has been resolved *** *** *** HOA Manager

We appreciate the homeowner reaching out to us regarding their concernsTo provide an update, the toilet in the master was repaired on AugThe cabinet and window companies have attempted to reach the customer and left message, but have indicated they did not receive a return phone callWe
have confirmed the contact number with both vendors matches our files and they will attempt to contact the homeowner again to complete remaining itemsWe appreciate the homeowner's patience and look forward to resolving their items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The Homebuilder, DR Horton has not moved forward yet since investigating the problemDR Horton said it would be about three weeks of lab work to determine get what direction to go as this same problem has affected many homes in my sub-divisionTherefore, I will reserve my remarks until I receive a confirmation of repair proceedures and a reason why this happened to my home and so many others Also I would like to have a written detailed explanation of their intention to solve this problem
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Only minor issues were fixed and only the carpet has been fixedThe smell was
smelt by the repair guy and he said he would have to talk to the shop about what to doI haven't heard back from anyone yet on that matter
Regards,
*** ***

We have previously attempted to address the customer’s concerns; however, our most recent request to schedule an appointment went unansweredWe currently consider this complaint closedShould the customer wish to schedule an appointment, please contact the division

We have reviewed *** ***’s complaint and have advised that there is not a design issue with the home. The plan that he purchased has had changes throughout the years as a result of our continual process of enhacing our homes. We would however, like to extend an offer to clean the stone and power wash the area that has been affected by algea growth as a one time courtesy goodwill gesture

Please accept this correspondence as D.RHorton, Inc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.We are aware of the situation regarding the A/Cat Ms*** houseThe A/C company,*** A/C, and a D.RHorton Customer
Service representative, *** ***, met withMs*** on Tuesday, October 20, at her house to address the A/C concerns.After *** A/C re-inspected the house, they were able to reroute some of the air inorder to get more air flow to the master bedroomWe feel this has corrected the air flow issueand that the master bedroom temperature wiJI be in line with the temperature throughout thehouse.Since the outside temperatures have been cooling down, Ms*** was worried the A/C issuemight reoccur when the temperatures rise next spring/summer To accommodate Ms.Adamcik, D.RHorton extended the warranty on the A/C unitMs*** seemed pleasedwith the repair and was glad to receive an extended warranty.Thank you for giving D.RHorton the opportunity to respond to this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I would like
you to address the issue of why did it take so long to receive receipt of work
completion from the staff when they dug under my home, there seem to be no
since of urgency even though *** *** were probably paid for services
by your company for work rendered
Also, since
my warranty is no longer valid by D.R Horton standards, why was work allowed to
fix the grout in the home that does not match the original grout from the first
time the tile was replaced and is very noticeable on half the floor and the
bathroom? Your employee should not have offered this work to be completed if he
was acquainted with the warranty policySo, now I have to call the other folks
for warranty issues when your employee had the work done and the work was
substandard
So, the staff
that completed work on my tile floor was it part of the other warranty policy
or not? Because your employee set up the work to be doneAnd, I don’t think it
was HUD, because I did not call them
Also, is it
your policy to complete work and no receipt for completion of work is not given
to the home owner until it’s ask for the receipt by the home owner?
Also, your
statement of "during the inspection process instructions were provided to the
homeowner regarding contacting and requesting a Fact Finding Inspection by the
RWC" is not true, your employee *** met with us twice and did not mention
nothing of the fact, *** inspected the home, not AdolfIt was not until we
finally had the opportunity to speak with Adolf after asking who was Ken’s boss
that we received that information along with the late receipt for the work
completed under the home and information about HUD via e-mail
Let’s be truthful
and compassionate, your staff made an error, if they would have addressed this
issue before we would not be speaking to you at all, we would simple follow the
guidelines given and not after the fact to reach where we are at this time
I am asking
you to fix my floor to what it was before your employee authorized the work to
be done and we will seek some kind of assistance from HUD, but after
conversations, this seems to be challenging as well, thanks
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:3rd different warranty rep came out, looked at house and said he would come back next week Again did not commit to any sort of resolution.Issue (6F temp difference in Master bedroom) is still not resolved.
Regards,
*** ***

We are in communication with the homeowner and are pending a written confirmation of their repair selection, which we anticipate receiving this weekWe look forward to bringing this matter to resolution soon

We have a meeting scheduled with the homeowners on Monday at pm

*** *** has spoken with homeowner and has an appointment with him tomorrow (8/7); he also has all the warranty work scheduled for tomorrow so he can make sure everything is addressedThank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Customer was on vacation last week and unable to meet. I am meeting them this Thursday evening @ 6pm