D.R. Horton America's Builder

Complaint: ***
I am
rejecting this response because:
Regards,as I explained this has been a problem that was going on for years but was not visible as the water was seeping under aluminum wrap and vinyl siding and was not visualized until the header started to rot and weaken after sitting in the water.This is a strict alternative deficit on both our house and other neighbors hoses that DRHoton has to have been aware ofPlease respond
*** ***

We have visited the *** home and have repaired the window that caused the leakThe replacement flooring has been ordered and should be installed by the end of next weekWe are sorry this has occurred and for the inconvenience that *** *** has experienced

Mr *** Most of our homes are started before they are sold, therefore building them in the order they are sold is not possible. All homes are built on a schedule starting with the foundation through Certificate of Occupancy. Homes started first will be finished first unless there is a special item a customer wants in a home that has to be ordered and delays the build. We understand that you may need a home finished prior to our ability to finish the home. If this home is not going to satisfy your needs, we are willing to let you cancel your contract and obtain a full refund of your earnest funds. Please let me know if you would like this option THANKS *** * *** *** *** * *** *** D.RHorton Inc., "America's Builder" *** ** *** ** *
*** *** *** ** ***

We will be performing the stucco maintenance on her home week after next as the stucco company does not have an opening in their schedule until then. Thank you *** *** Warranty Manager

In response to Revdex.com complaint *** I was in contact with homeowner 9/A warranty claim has been made on the items at the request of the homeownerDR Horton has scheduled an appointment to have these items repairedThank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Citizens Dispute Counsel has requested that the parties attend a mediation and same is scheduled for September 12, However as a point of clarification, Ms*** has indicated that she is self-employed and did not lose her job Instead she lost a client and does not qualify for a refundWe hope to resolve this matter with our customer at the upcoming mediation Thank you, *** *** D.RHorton, Inc

D.RHorton apologizes for any confusion; however, the customer selected an upgraded cabinet at the design center not the model home. This upgrade was for color and pre-finished specifically. The customer also viewed a similar cabinet in a model that is 8+ years old. Some of
the features that the model home has are no longer offered as an option nor upgrade. Their contract states an upgraded cabinet color, consistent with what is installedTo avoid situations such as this, we place signs in each model that states that items and/or products including the actual plan lay out may not be available due to selection and code changes. The buyer/homeowner was not charged for the additional options and again what was purchased per the contract is what was installed in the home Currently, we do not offer an option for the items he is requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
We were contacted today, Dec4, in regards to our countertopThis is 60+ days after we put in the warranty request to have it fixedAs for the front porch and driveway, our request was denied because we were past the warranty deadlineHowever as I stated in the original complaint, we have been requesting this to be addressed for several monthsSo this issue is not in the works with our warranty departmentWe are once again demanding that both the porch and driveway be re poured properly and up to code so that they do not spread away from the houseIt is not good business practice or ethical to continue to push back a warranty issue until the warranty has expired and then contact the homeownerThis is unacceptable!
Regards,
*** ***

We are performing an irrigation usage test currently at the *** home. Once completed, which will be on 8/26/15, we will follow up with the results of our findings. I did visit the home and found there was quite a bit of standing water. We should have some clear direction follow my testing *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms*** Please accept the following response to the complaint listed above: We do understand the customers concerns with his home and we always try to go above and beyond to help our customers regardless of the age of the homeThe customer has not
contacted our local office with these concernsIf the customer would send us a copy of his home inspection report we would be happy to review the report and have one of our warranty technicians contact the customer to schedule a time to meet at his home to look at his concerns Sincerely, *** ***
*** *** ***
*** *** *** ***

I received documentation on a filed complaint regarding home address listed at Spotted Doe DriveThis homeowner has spoken to both the Superintendent, *** ***, involved in the building of his home and the Construction Supervisor, *** *** The homeowner was instructed to place a
phone call discussing all issues/damages with myself this morning and a work order has been placed for resolutions starting this week 7/27- 7/

We will contact the customer to have our Lead Field Technician, *** ***, inspect the items for a determination of coverage Thank you, *** *** Customer Service Assistant/Warranty Coordinator

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) communication to the RevDex.com (“Revdex.com”) with regard to Ms*** second notification of dissatisfaction with our responses to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH strives to provide quality service. As explained in our previous responses, Ms*** has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requestsAs a result the division was in direct communication with Ms*** regarding resolution of her customer service requestsIt is my information that Ms*** is satisfied with the resolution of a portion of her customer service requests. I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** feedback and its attention to this matter. Best,

While D.RHorton acknowledges Claimants’ concerns, D.RHorton follows the requirements of California law with respect to all of our homeowners D.RHorton responded quickly to the call from Claimant on 11/30/pertaining to a leak in her homeDuring the repair process, on 12/8/Claimants stopped D.RHorton from performing the remediation/restoration repairs, but later allowed the work to resume on 12/22/Remediation and restoration work was completed on 12/30/per the IICRC guidelines Claimants complaint referred to the leak, that was completed on 12/30/The Revdex.com Complaint also refers to the emergency restoration company was in our home for a total of (10) days causing undo expenseAs noted in the earlier response to the Revdex.com, D.RHorton has requested Claimants to provide the electrical statements from *** for November 2015, December and January to evaluate the excess amount of electric use for reimbursementThe last Revdex.com complaint item is requesting copies of the mold inspection reportOn 1/5/2016, I emailed Claimants copies of the Post Remediation reports and mailed a hard copyClaimants have convoluted the leak repair matter by involving their insurance company, their attorney and last the Revdex.comD.RHorton, as a gesture of goodwill, is offering a one-time courtesy payment of $1,500.00, with a signed release, to resolve this matter. The electrical expense is included as part of the courtesy offerThe courtesy offer will expire on February 1, This is D.RHorton’s final offerNo further negotiations will be discussed Thank you for your time in this matterThank You, *** *** Vice President Customer Relations D.RHorton - America's Builders South Coast/Inland Empire Division

We appreciate the customer reaching out to us regarding their concernsWe have confirmed with the division's warranty department that an appointment is scheduled to address their concerns

Complaint: ***
I am rejecting this
response because: this is a structural issue with the way the homes are designed all homes with this floor plan in our neighborhood and others have had the same issueWe are very disappointed that *** will not assume responsibility for the damage and stand behind their work
Regards,
*** ***

We appreciate the customer reaching out to us regarding their concerns with their *** ***Warranty concerns on *** ***s closed before 10/4/are not covered by *** *** and are to be directed to *** *** at ***

Complaint:
I am rejecting this response because:This is incorrect"all the electronics he has plugged into that particular outlet"as I do not have a lot of electronics plugged inIn fact the allstate Electrician stated that I was not overloading the circuitI trip the circuit if I have everything off in the room and I am doing nothing but steam cleaningI am tired of being ignoredI have been trying to get this resolved for over yearsNo one at the local warranty calls or emails me backThis is not service that I expectI am not overloading or have to many electronics plugged inPlease resolve this issue in a timely matterThis is not great customer serviceI am constantly forgot about and ignoredWho ever replied could not even have the decency to spell my name correctly.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute. Is the manager of DR Horton reading my responses, I am NOT satisfied, if I was I would not have an outstanding complaint with the Revdex.comI am not sure why she continues to submit the same response as though she has not read my compliantThis is my last attempt, if a resolution to my standards is not met we will take this matter to the judicial sysytem for resolutionThis is the worst company I have ever worked withI will make sure that DR Horton is exposed for the fraudulent company they areFor the last time, I want my driveway and front porch to be torn out and re poured to Colorado's construction standardsIf you will not accommodate that then We will bring a lawsuit for fraud. Lastly, my name is *** ***, not *** ***
Regards,
*** ***