D.R. Horton America's Builder

It is our understanding that the construction manager has reached out to the customers and realtor concerning their closing dateAs in many areas of the Country we are facing labor issues in our market as wellWe have a projected closing for 1/20/if everything comes together as plannedThis
has been communicated with realtor and buyerWe do apologize for any inconvenience this may have caused

We appreciate the opportunity to respond to the customer's concerns; however, our response remains unchangedPer the terms of the warranty agreement signed at closing, landscaping is not covered under warranty

Customer Service has contacted the homeowner

Complaint: ***
I am rejecting this response because:Dr Horton has not contacted me or my wifeThey are playing gameswith me and my family about our repairs
Regards,
*** ***

We are in communication with the customer and have developed a plan of repair

Complaint: ***
I am rejecting this response because: Revdex.com Complaint # *** Here is the email chain showing the survey
and meeting had not yet taken place as stated by the respondent on 01/10/2017. ----- Forwarded Message ----- From: Simon T Tyrrell To: Kurt Hartman Sent: Thursday, January 19, 9:AM Subject: RE: Drainage Emerald Lakes 12 Good morning,I do apologize for the clerical error, it would be Thursday 1/26/between the hours of 9am-12pmPlease confirm if this will be acceptableIn addition, if you can provide us with that estimate we will attempt to provide funds to compensate at the date of the meeting.Best regards,Simon Tyrrell From: Kurt Hartman Sent: Thursday, January 19, 9:AM To: Simon T Tyrrell Subject: Re: Drainage Emerald Lakes 12Good morning Simon, I look forward to meeting with your management but Thursday is not the 24th so could we clarify the date and times. Please ask management to bring the corporation information that I have requested, official name of the builder and incorporation file number. As for the cost of the property damage, I am still waiting on an estimate from the contractor but I do not think that should hold up what management would like to discuss so we can talk further then.Kurt WHartman From: Simon T Tyrrell To: "[email protected]" Sent: Tuesday, January 17, 10:AM Subject: Drainage Emerald Lakes 12 Good morning,I have spoken with the surveyors and confirmed that their work has been completedIs it possible for D.RHorton management to discuss your drainage concerns on Thursday 1/24/17? Please confirm if this date is acceptable between the hours of 9am-12pmIn addition, please provide a sum for the damages to the barrier and yard light.Best regards,Simon Tyrrell Customer Service TechCulver Drive NEPalm Bay, FL
Regards,
Kurt Hartman

Revdex.com:
I have reviewed the response made by the business, they have scheduled an appointment to resolve the issue however this isn't the first time they've done this, I'll let you know the results after the work is completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The issue with the driveway is that it is disintegratingIt has nothing to do with cracks in the jointsArea construction manager viewed it on 9/26/with no resolution at this timeOther areas may have same issue if pressure washed

We have been actively working to address the customer's concerns and appreciate the homeowner's patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Pending the employee showing up and actually ensuring that the repairs are done as promised.
Regards,
*** ***

D.RHorton disagrees with the aforementioned homeowner’s allegations regarding his “requests” for over years. Contrary to his correspondence, *** ***, our Operations Manager has been in communication with Mr*** for some time now. In regard to the complaint, D.R Horton
will agree to adjust the screen door, as it is in good working condition and will agree to repair the stucco around the base of the door. We look forward to a response in this matter Feel free to contact me directly with any questions. Sincerely, *** *** *** *** Division Counsel D.RHorton, Inc*** *** *** *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The grading of my land is not required by the municipalities as they have statedIf it was they would have done the same to my neighbors yard, but instead they are building a retaining wall to keep their property intactOne of their local representatives, I believe his name was Tim, whose phone number is *** came out and took a look at my property and saw the property stake and agreed that our land had been encroached upon Someone from their Land Division was supposed to call and come check, but I have not heard from them.
Regards,
*** ***

We appreciate the customer reaching out regarding their concerns and the warranty manager has reached out to schedule an appointmentBased on our records, a series of attempts were made by *** *** representatives to schedule necessary appointments but were unsuccessfulWe are happy to address
any remaining warrantable items and look forward to receiving a return email from the customer regarding their availability

Complaint: ***
I am rejecting this response because: I'm not satisfied because those ***/Tampa electric lines were placed before I moved in April The house had electric when I moved inAlso they originally blamed *** and they were not at fault I am going to reach out to *** and get them to send in writing their response to thisI have neighbors with the same issue that will also be submitting a complaint. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The response is factually incorrectI did view a home at the Brio community and the Symphony community However, before we did the pre qualification I expressly stated I wanted Lot Travis printed out the lot plan/specifications which clearly state Lot He told me that I could not go into the house on Lot that day because they were constructed next door Lot sits across the street from the sales office He pointed to the house and said that one He further circled it on the site map I went home that night and did the qualificationTwo days later when we were approved I called the sales office to put down a depositIt was at that time that the other sales person told me that the price was differentThis is not a situation in which I was mistakenThis is a situation in which we were told one price and at the last minute we were told anotherThere is no mistake in the lotsThey attempted to scam us and then blame us We did the pre qualification per their instructions for Lot and always lot I have all the documents with Travis' writing

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH
strives to provide quality service.It is my understanding that Ms* *** successfully closed on this property on or about March 13, Ms*** has previously contacted the division regarding her customer service requestsAs a result the division is in direct communication with Ms*** and is working to reach resolution to all of her requests.I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** complaint and its attention to this matter

Mr*** is mixing complaints about his mortgage application with his lender, DHI Mortgage, with DR Horton the homebuilder We at DR Horton, the homebuilder, just received word o* Mr*** loan being denied and are awaiting a denial letter *rom the lenderUpon receipt
we have *ull intent o* re*unding Mr*** $, as we have told him we will do. It will take up to weeks *or the re*und to be issuedWe will expedite it as quickly as possible DR Horton the homebuilder does not have details on why Mr*** loan was denied but certainly i* his loan was approved, we would live up to the written agreement with him Thank you, *** *** Sales Manager-North *lorida

Complaint: ***
I am rejecting this response because:This complaint was not just in reference to the HVAC unit but multiple issues which still have not all been resolved** *** still has yet to ever make contact with me by phone or through email despite me emailing the CEO and emailing multiple other members of their company for resolutionThe site maintenance manager is the only person we can get in touch withThe HVAC company One Heat and Air has replaced the furnace, the ventalation system and is scheduled to come and add more return vents to the unit and balance the air flowThe company did provide Sin compensation for the overages in electric due to the HVAC unit being installed improperly and mildew/water build up within the units ventalation and plenumTo say these repairs were done due to a mishap in sizing is a gross understatementIt was an installation error that should have been recognized earlier not months after calling and more thatn visits to our home for diagnosisThe repairs are almost complete and we have seen an improvement in the air quality/smell of the homeWe will not be able to actually test the unit to ensure it is working properly until this summer when the temperature increases as it is December 12thHowever the mildew smell has discipated from the home. The carpet was replaced the day before Thanksgiving and the vendor did an excellent job. Outstanding repairs still being waited on:Dishwasher is leaking and still sticking when we try to close itIt has now caused damage to the side of the cabinetI believe this is water damage? We are still waiting for someone to come out.Trim has not been reattached to dishwasher from previous visitDue to the time we have waited to have the dishwasher fixed I believe there is more damage and this trim will ultimatley be useless as the whole side of the cabinet is now coming off and warping. Backdoor has still not been fixed we are waiting on thatThey attempted to fix it but damaged it during attempted repair and frame is split. Gap in between wall and shower ceiling has not been fixed ( Dry wall was cut to shortit was taped and painted over to disguise error, with use the moisture caused the tape to fail)New issue: warranty being placed on garage entrance wood door which is stickingThe door actually stuck shut requiring us to go out the garage (car) door and through the front door to unstick it and re-enter.It seems to me the house was built and is slowly being rebuilt which I think is a silly way to do businessI still do not understand why a ** *** representative has never contacted us regarding the issues we have had. I cannot accept the businesses response because all repairs have not been made to the homeWe are still waiting. Regards,
*** *** *** ***

Mrand Mrs ***, As I read your response, I realize that we could of handled your situation differently I so so apologize for any miscommunication and how everything was handled, and at no way would we ever want to disrespect you and your wife I have addressed the situation with Ms*** *nd Ms*** on how they could of better handled and taken care of you and your wife throughout the home buying process At the end of the day, this was not a good experience for you, and we learn from these type of experiences!! We strive for 100% satisfaction, but unfortunately, we failed in this situation We take situations like this serious and as stated previously, have addressed this situation with both sales counselors Your refund has been expedited and was sent out Thursday, 6/9/FEDEX overnight, signature If you do not receive it, I would like to be notified immediately!!! Again, I do apologize for situation If I can be of any further assistance for you in the future, please don’t hesitate to contact me

We appreciate the customer reaching out regarding their concernsWe received the warranty claim via our warranty system on FebA representative will be reaching out to schedule an appointment with the homeowner to address their concern