D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.First of all, only once did I ask the builders repair crew to leave my home because they removed the carpet and padding in the family room which was flooded, replaced the padding and proceeded to install the old carpetI told them if they weren't go to replace the carpet they can leave The contractor already knew my position on using my living room carpet to replace the carpet in my bedroom closet before they made the appointment to make the repairs to my home caused by their negligenceIf they would've installed the correct membrane in the shower when it was installed it probably would have never leakedYour rep told me that the permanent membrane was never installedNowhere in my warranty does it state that that I have to supply your company with the material to get your job doneThe carpet in this house belongs to me and it's not yours to use at your discretionThat does not excuse you from your responsibility to make the repairs to my homeD R Horton already knew my position about using my carpet in my living room before they scheduled the appointment on May 24th so that's no excuse for not showing up Furthermore the issue with the carpet is minor compared to the rest of the damage done to my home due to your negligenceDrywall in the kitchen has to be replaced along with cabinet facing, most of the molding and some repairs to my hardwood floorsThis incident happened almost months ago, I could have had another home built by now, so there's no excuse for my home to still be in this condition The contractor is absolutely right, I'm not going to allow them to remove my living room carpet because they said the new carpet may not match the old carpet which means that if you replace the carpet in my formal living room its not going to match the carpet in the rest of the homeI've already had enough problems getting D R Horton to repair issues with this home since I closed in Oct I refuse to allow them to bother somethingI that I don't currently have a problem with knowing that there's a great possibility that's it's only going to cause more problems. Regards,
*** ***

Please accept this correspondence as D R Horton, Inc.’s final response to the Revdex.com with regard to the above-referenced complaint On Sept 28, we pressure washed the driveway at the direction of the Area Mgr to see how the concrete would hold upOur pressure washer pro and our Area Mgr both reported there was no dislocation of surface material and it appeared to be in good condition with no loss of integrity Therefore, we stand behind our decision that the concrete is in sound condition and the request for repair has been deniedIt is our company policy that concrete surfaces are excluded from warranty coverage after closing on the home as acknowledged by the initials and/or signature of the buyer on the closing paperwork Sincerely, *** ***

*** and I will be meeting with Mr *** next week to review all repairs and move forward on the pending one’s We are addressing all of his concerns and he seemed grateful when he left

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The install of the shower has been completed, however, we have not been contacted by the drywall installers nor the people to repair the door frame and baseboards
Regards,
*** ***

We maintain that the original hot water heater and air handler system servicing your unit were codecomplaint and properly installedIt should also be noted that your unit obtained a Certificate ofOccupancy from the Borough of Conshohocken prior to your purchaseHowever, there is clearly adisconnect regarding how the system is designed and operatesWe will call you to obtain the contactinformation for the plumber that serviced your unit and claims that the hot water heater/air handersystem is defectiveIt is our hope that a review of the system by your plumber and our servicedepartment can resolve this matter

In order to hold a contractor accountable for an alleged defect, the contractor must be afforded a reasonable opportunity to inspect the alleged defect and if applicable provide a repairThe homeowner contacted the builder and the original plumbing contractor after the repairs had been completed by a third party paid plumber

We are installing ex flow pipe on the left side of this home for this customerIt is scheduled to be installed by TuesdayThe customer is aware and happyThanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
This response is completely shady and misleading as are all communications with this companyWe have not received any phone calls from this person or anyone else so it is incorrect to say that we have not responded backI have continued to email the sales manager to ask him why no one has contacted us and when we can get our money backWe have not heard a peep from anyone from this company in over two weeksI also have over a dozen emails between me, the sales manager, and the sales agent making it crystal clear that we have terminated the contract and want our deposit backSo please don't say that you all were unaware that we wanted to get out of the contractThat is just an outright lieAlso, the sales agent never told us about the appraisal like you said and the mortgage company only disclosed it to us after I badgered them about for daysI'm still waiting for your sales agent to talk to me about the appraisalYour sales agent never communicated about anything unless we physically tracked him downAlso, stop telling me about your two homesites left to sellI can provide you an email from your sales agent in April saying that they were going to start converting the garage and would be ready to start settlingThen the appraisal came back low and all of a sudden you all are not going to be able to close until late September which just so happens to be when the original appraisal expiresHow convienientAt this point, all of this is irrelevantWe would rather live in a cardboard box then do business with you peopleI'm going to say this one last time just so you can't say you didn't know, I'll make it clearWe have terminated the contract pursuant to the VA appraisal clause in the contract and federal codeWe wouldn't buy that house if it was the last house on this planetDon't bother sending us a settlement letter to tell us "the good news." Just send us our money backYou guys think you can push us little guys around but we've had enoughYou should all be ashamed of yourselves

The earnest money deposit from the ***’s was submitted to our division office along with a signed contract. The procedure it to cash the check once the contract had been ratified. The ***’s did ask to cancel the contract and the sales agent informed the buyers that he would hold
the cancelation form for a few days in case the buyers changed their mind *** *** apologizes for not getting the earnest money refund to the buyer sooner, but will issue the refund in the amount of the earnest money deposit within the next seven days

We do not doubt the credibility of the plumbers you hired to inspect your hot water heater, but they donot appear to be familiar with the system installed in your unitIn fact, it is our recollection that one ofyour plumbers needed to speak with our warranty department to be educated on how the hot
waterheater and air handler in your unit functionedAt that time we suggested that you retain a plumberfamiliar with the system before any repairs or modifications were madeSimply put, you already havethe combo heater unit you claim we should have installed.Your unit has a First Company Aquatherm "Combo Heater" connected to a Bradford White hot waterheaterBoth were properly designed and installedThe system is designed to cycle the water within thehot water heater so that it does not remain stagnant in the pipesThis cycling has the added benefit ofprolonging the life of your hot water heater.Furthermore, our assumption is that one of your plumbers told you that the installation of a standardwater heater was inappropriateHowever, that is not the caseAccording to the product descriptionavailable from First Company's website: "When a First CoAquatherm "Combo Heater" (air handler) isconnected to an adequately sized natural gas, LP or oil fired water heater, the water heater becomes adual function appliance that can provide comfortable, efficient space heating as well as hot water fordomestic use." First Cosite also states that "Any water heater sized large enough to accomplish bothfunctions (space and water heating) will work no special water heater is needed!" (emphasis added)Thus, despite the assertion to the contrary, it is appropriate for one hot water tank to provide heat anddomestic waterThat is how the system is designed to functionAccordingly, we will not be reimbursingyou for the costs to replace and install your hot water heater.Should you have any further questions, please do not hesitate to contact us.Thank you,*** *** ***
*** ***

The customer's yard has been repaired

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***As of today I was asked by the ** *** to submit the report from the company that our homeowner's insurance sent out to inspect the propertyAs of today I haven't received communication from ** *** after the documents were forwarded to themAs of today I'm waiting to hear back from ** *** regarding the end result.
Regards,
*** ***

Emailreceived from company, Ms***, In response to the above identified complaint, please find attached correspondence in reference to this particular home and issue As it is today we stand behind the statements made in the attached letter, but would ask that the Revdex.com allow
us another days to research further, at the time of the attached letter the issue was being managed by others and current management would like to look at all available possibilities

We are in communication with the homeowner and as a courtesy, will be replacing the dishwasher in their home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

We appreciate the customer reaching out and making us aware of their concernsA representative has contacted the homeowner and is currently working on addressing the open items, with a planned completion time frame for end of month

Complaint: ***
I am rejecting this response because:
Regards,
*** * ***

This is the current schedule for *** *** *hower repair Tile- Install on Friday this week and grout on Sat Placed a call to the Shower Shop to schedule the re-install on the doors (hopefully Monday or Tuesday) Trim and paint after all items are installed

The Area Construction Manager had *** roofing out to Mrs*** property on two occasionsThe 1st trip resulted in the pump jack holes being filled, on the 2nd trip the roof and flashing were inspected from the outside which resulted with no action. Mrs*** will be contacted in
order to inspect the attic ceiling *** *** *** Area Construction Manager *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Relevant sections from contract below below I find no mention of estimate related to closing time Per prior response from *** * *** There are no abdelays in building your home.From section CLOSING, Subsection aClosing Date:The parties agree that the Closing shall take place on or before 06/07/Seller shall notify Purchaser of the final date and time of Closing at least three (3) business days in advance Subject only to the provisions of Section below, Closing shall occur no later than that date which is two (2) years after the date that Purchaser signs this agreement.Section 27: EXCUSED DELAYSNotwithstanding any other provision herein, if Seller is delayed in performing any of its obligations here under or meeting any specified completion dates by labor disputes, fire, delays in deliveries, adverse weather conditions, unanticipated damage to or destruction of the Property, governmental controls or moratoria, acts of God or any other causes beyond Seller's reasonable control, then the time-period specified herein for performance of such obligation and/or meeting such completion date shall be extended a sufficient number of working days to enable and allow Seller to perform and/or complete the obligation.Regards,
*** ***