Dell

Complaint: [redacted] I am rejecting this response because: Dell rep offered $50 to make this go away. This is not satisfactory. I bought a $3,200 computer that is now outside the return period. I tried to return the item because they wont send the rebate that they offered on the product. Also, the $50 rebate they offered does not cover the $150 rebate it is supposed to be. This complaint is NOT successfully closed. I need Dell to honor what their representatives say. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: resolution is pending documentation that verifies the company's response. Also, it was stated that the premium warranty would be extended to a total of 3 years from the date of purchase per the representative from Dell. This case should not be closed until proper documentation is received by all associated parties. Regards, [redacted]

A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]

Thank you for providing a copy of the customer’s submission. Dell representative, [redacted] ***, has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask... that the customer continue to work with [redacted] . The representative can be reached directly by email at [redacted] .

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer first order was denied authorization by PayPal When the second order was placed the monitor was no longer available At this time Dell considers this issue closed Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Revdex.com Complaint ID: [redacted] Dear Better BusinessBureau, I am writing on behalf ofDell Incin response to the complaint filed with your office by thecustomer Thank you for providing a copyof the customer’s submission Our records indicate the Dellrepresentative; [redacted] has called and spoken with the customer regardingher concerns and observations Weappreciate the customer’s informative and candid input We take feedback such as this very seriouslyWhether positive or negative, input suchas what the customer has shared with ***, plays a vital role in determininghow we can better meet our customers' needsIf the customer should have any additional questions or concerns regardingthis subject matter, please have the customer contact our representativedirectly by email at ***_***@Dell.com; [redacted] will be happy to assist Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Dell representative, [redacted] , has been in contact with the customer to address their concerns; however a final resolution has yet to be reached We ask that the customer contact the representative at their earliest convenience at [redacted] for any further assistance they may need regarding this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response The customer continues to demand a replacement system for software issues Dell does not replace hardware for a software issue We will continue to support the customer under the warranty We have also included a link to the terms and conditions of his warranty Hardware warranty: [redacted] Sincerely Executive Support Team Incident [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Rajesh has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Rajesh has setup return to depot service to resolve the issues with the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dell representative, [redacted] will continue to be the customers’ point of contact At this time [redacted] is attempting to reach the customer by phone and emailWe ask that the customer follow up with the representative directly by email at [redacted] @Dell.com

Complaint: [redacted] I am rejecting this response because: I informed [redacted] that his resolution was not acceptedI indicated to him that I have tried contacting Dell numerous times to bring this issue up, but he continuously says there was no contact made by meIf Dell used quality parts when repairing my laptop, then I would not have to continue to pursue thisMight I add, that the parts just so happened to fail outside of the warranty periodI will be seeking litigation should Dell continue to provide sub-par, rude, and outsourced customer service; who has absolutely no regard for coming to a resolution with the customer Regards, [redacted]

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Ms [redacted] *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]

Complaint: [redacted] I am rejecting this response because: Dell states that it takes up to days to stop their marketing mailings once they have already sent the addresses outHowever, I have be asking them to take me off the mailings for over yr and I keep getting stuffI want a confirmation via this email thread that I have been removed from all of their lists Regards, [redacted]

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I talked with [redacted] Ext [redacted] on March He wants me to pay a discounted service fee of from to fix Dells manufacturing defectTold him I was not interested in paying more money to fix their defectThat Revdex.com complaint would remain unrelieved negativeHe didn’t care stating Revdex.com was only a mediumIf responding to this email respond to [redacted] @yahoo.comThank you Regards, [redacted]

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative dispatched a system exchange and our records indicate... it has been delivered. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative *** authorized as a goodwill gesture for the customer to receive a new product key code for Microsoft Home and Student The representative has confirmed receipt and customer has no further concerns We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Revdex.com:I no longer wish to deal with this vendor Regards, [redacted]

Dell representative, [redacted] has been in contact with the customer and explained due to the issue the system needs to be shipped into the depot The customer is refusing to do this and demanding a refund Since the customer did not purchase directly from Dell a refund is not an option At this time we are at an impasse with the customer and respectfully request that she agree to have the system serviced at the depot The customer may reach the representative assigned to the case by emailing her at [redacted] @Dell.com