Dell

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and was advised that the situation has already been resolved We remain available to assist and ask that the customer contact the representative [redacted] @Dell.comSincerelyExecutive Support TeamIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted [redacted] regarding the issue described in his correspondenceOur representative informed him that the items did not qualify for the promotional priceAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a discount on a new Dell system purchase; however, [redacted] *** elected not to accept our offerHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] *** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 29901888Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the time being Even though the Dell web site is misleadingThe warrantee that I read stated: "days Premium Phone Support + Year In-Home Service after Remote Diagnosis"I still would never buy a Dell again due to my experiences Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue with the computer is not resolved, nor has it been fixed Although Dell offered to have a someone contact me about troubleshooting the problem on January 27, 2015, I have yet to be contacted by anyone from Dell regarding the continuing random issues with the Dell system The system that Dell offered to exchange was an different model system than the Dell system I currently have The Dell repair Depot returned by original system on the same date that the exchange system also arrived Rather than incur the time in loading my programs and data onto the exchanged system, I used my original system to avoid several lost hours in transferring programs and data.The issues with the product have not been resolved and I am requesting that the complaint remain open and active until the issues are completely resolved I strongly believe that this particular Dell system may be a lemon Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards,Dell rep would not let me talk and would interrupt me constantly He would not allow me to explain my case and was just repeating the same line over and over again.Also if you read there policy on the website regarding price match, it does not match what they say on the phone At this point, I rather leave this case as unresolved for others to see - I do not want the refund anymore [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently attempted to contact the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has seen that the customer’s credit has processed and should be seen on his next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and wants assistance with her Dell “My Account” access. We regret any dissatisfaction she may have experienced and appreciate the feedback... provided. Since the date of the submission, a Dell representative contacted the customer to discuss her concerns. The representative provided information regarding her current and past account as well as information for contacting the Dell “My Account” representatives directly should she need further assistance. We ask that the customer contact our representative at [redacted] @ [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Complaint: [redacted] I am rejecting this response because:The computer crashed again I have informed dell Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Even though Dell support installs the updated driver to try and correct the problem, as do I evrytime I have the problemI am still having problems with the touch pad not working half of the timeThey need to work on this problem and come out with a new input driver that fixes this problem if its affecting everyone's computerIf not, they have to figure out a solution that works for my computer, or replace the computer Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative contacted the customer regarding the issues described in his correspondencePer the out of warranty status of the system, our representative respectfully denied the customer’s request for a free repair; however, as a onetime goodwill gesture, out of warranty depot service was offered at a reduced rate and the customer declined We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: 30613273Dell Inc

Dell representative, [redacted] will continue to be the customers’ point of contact Due to the complex nature of this issue we are working on finding an amicable resolution We remain available to assist and ask that the customer contact the representative [redacted] @Dell.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe resolution was finally resolved, however, dell representatives do not listen to customersThey only read what is put in the computer by their people even though not all the information is there or correct The first time I sent the tablet in it had the right charger cable However, when it was returned it was sent back with one that did not fit correctly or work So when I had to send it back I sent it with the one they sent me In their notes it stated I returned the the tablet with the wrong charger cable I dould not get anyone to correct this Even in the very end Please listen to your customers Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I still feel Dell sold both the XPS tablet and the pin HDMI USB Charger dongle under advertisementYou cannot tell me a company as big as Dell changes products in just a few months without months of planningI bought the tablet in fall of with Windows RT installed on itIn they went from Windows RT to regular Windows on their tabletsNothing was said about the tablet being discontinued or Dell going away from Windows RTThe dongle is advertised to work with XPS tablet specificallyDell did have me try a couple of different 3rd party items but none workedDell would not research as to why the dongle would not work with Windows RT Within a certain amount of time (at least a couple of years) Dell should support the products they sell even if the product is discontinuedI am not trying to get a new tablet, I like the tabletI just want the tablet I bought to do what it was advertised to do, projecting to an external source Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Thank you for your responseI understand what limited quantities meanAnd that was not the reason given for not honoring the promotion on 2/I was told times, it was because the promotion ended at the 2pm EST timeTo my understanding that was the ending time, not that they were out of stockIn one of the phone conversation I asked it they were out of stock, and I was told that the promotion for the free tablet ended at the 2pm timeI was deceived by the four page colored advertisement in my newspaperI choose to shop from the Presidents Day Sale and waited until 2pm for the laptop priceOnly to find out that even with the free tablet listed in the promotion, I would not receive the free tablet because it ended at 2pmSubject to change, limited quantities, guidelines of the promotion are nice words, but until I filed this complaint those were not reasons given to meI was always simply told that it was to end at 2pmDell stance in the matter remains unchanged really leaves me unsatisfied Regards, [redacted] ***

Thank you for providing a copy of the customer’s correspondenceA Dell representative contacted [redacted] *o achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]

Complaint: [redacted] I am rejecting this response because:The computer is still causing major problems and they won't agree to even speak with me until I'm back in the US? As I've explained I travel constantly which is why I have a laptop and clearly this is a faulty one and a worthless piece of equipmentAt this point I demand to have my money back and be compensated for my time They waste more time in causing more problems They should be shut down in my opinion!! Regards, [redacted] ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer offered to have another refurbished system sent out The representative respectfully denied the customer’s request for a new system due to the age of the original invoice which was shipped on /4/09/We remain available to assist the customer under the terms and conditions of the warranty We ask that the customer contact the representative [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] *** A Dell representative recently contacted Ms*** regarding her concernsMs [redacted] is demanding reimbursement for the cost of the repairs, which she incurred locally by a 3rd party serviceOur representative informed her of the terms and conditions of sale, which dictate that Dell will have no liability for loss or recovery of data, programs or loss of use of system(s)Dell’s written policies, including as part of the Limited Hardware Warranty also dictate that Dell is not responsible for such compensationhttp://content.dell.com/us/en/home/d/solutions/retail-purchaser-end-...⇄ http://content.dell.com/us/en/home/d/shared-content~solutions~en/Documents~consu...⇄ Her request for reimbursement of third party repair cost was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case MsF [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: According to the customer service reps, I have bought a used computer from other person,and did not provide service for meI have wait for hours and transfer from one rep to another several timesthen cut off, that I have to start all over againThey provided me the same answer, this is not register in my name, and I just bought a used computer or I bought it not direct from dellSo, I have to stop my newsletter publication till now and still not able to do it The rep told me more than twice this is an used computer and told me I did not bought it from Dell, and also somone's name is in thereWho should I believe? and I lost all the time in waiting for the customer service, plus I can't do my work till nowwho will cover all these lost? I just ask them to give me an exchange and load with my current software, because I don't know how to load itI pay almost for people in Taiwan to load them for meIf they have a ready copy, just load for meThat's all I request, and I can go back to workThanks! Regards, [redacted]

Today’s Date: 01/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concernsAt this time the agent has been advised by the customer the onsite service resolved the matterThe agent has also taken the customers feedback as it pertains to the customer service experienceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc