Dell

Complaint: [redacted] I am rejecting this response because: Clearly nothing has been done to move this alongRather they have referred into a single party that is not only a pompous individual to try and deal, including pretty much calling me a liar, but he's clearly is not knowledgeable enough to try and handle the issue nor does he even try and offer some compassion for a party long suffering person overthis ordeal for a inferior productSo the matter is clearly not closed nor should ever be closed and hopefully impacts their positive rating with youRather I think their plan is to just let a customer suffer until the warranty passesand its "case closed" in their minds What a joke.I have also filed with the FTC and will now seek the consumer affairs parrres on local news as well in Texas to maybe get some traction, notice since at this point they clearly have no care onhow their product support is handled.This is an absolutely ridiculoous.Thanks for your help Regards, [redacted] ***

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants compensation We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the customer purchased the one year Microsoft subscription on November 7, Dell does not provide compensation for down time, lost time, or personal applications Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The representative verified the computer is functioning as designed and told the customer Dell would not provide compensation for her down time or lost work For customer satisfaction reasons, the representative offered a $refund if the customer wanted to renew her Microsoft subscription but the customer declined We ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsShe informed our representative that the technical issues with her Dell system have finally been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Dell representative [redacted] followed up with the customer and authorized for system to be sent in for repair Our record indicates the system has been delivered to the front office the representative attempted to follow back up but customer has not responded Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and Dell’s limited hardware warranty [redacted] [redacted] After further review, our representative processed a depot repair and followwith Mr [redacted] to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case MrMarlatt [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Dell, Inc., through its designated representative [redacted] , continue to absolve themselves of any impropriety or responsibility in regards to my complaint, and in every reply continue their avoidance of addressing the 'base issue' on which my complaint existsA brief synopsis: I purchased a product from Dell in good faith, giving full value, expecting full value in returnThe product was/is a defective lemonThis issue is not a 'one-time isolated anomaly'It is based in truth and in factCheaply constructed inferior components were used in Dell PCs during this era establishing direct causal evidence with their extremely high failure rate and shortened duty cycleThis is common 'man-on-the-street knowledge', not some out-of-the-blue spin-doctor-fantasy-story based on a get-something-for-nothing revenge agendaDell at one time 'used' to build and sell PCs that routinely had life cycles of 15-yearsI happen to own a Dell PC that is years old and still works greatI live in 'Realville'Dell, Incseems to be located in an alternate universe where up is down, wrong is right and fantasy is factMy resolution continues unchanged Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer with a new system exchange Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding promotional guidelines should have been included when the customer received the gift card Since the date of the original submission, a Dell representative contacted the customer to advise that we would not be able to replace the promotional gift card as the promotion ended but, for customer satisfaction reasons, offered a discount toward a future purchaseThe customer declined the offer Dell will not be offering any other concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***- [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative has explained the Dell policy concerning Complete Care warranty and issued a credit for the extension purchased on March 11, Our records indicate the credit has been applied to the original form of paymentOur representative respectfully denied the customer’s request for a replacement system as the system has not had or been eligible for Complete Care since it expired April 6, We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Poor Customer Service I will not be purchasing another Dell Product, nor will I encourage any family, friends, or business associates to engage in business practice with Dell It is unfortunate that Dell does not train staff on how to speak and conduct themselves via telephone conversations or in writing I will be following up with The Attorney General in the New Year Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund for the amplifier and VGA card as our receiving department confirmed only the system was received on the tracking number provided as proof of deliveryWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:They wanted me to purchase another product from them at 10% discountThis will never happen Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative has requested Dell centric information, such as, Service Tag# or Express Service CodeOur representative also made multiple attempts to reach him without successPlease have him contact our representative directly via e-mail at [redacted] @Dell.com with requested information to avoid further delays in this matterSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached The representative is attempting to reach the customer by phone and email however, to date, there has been no response from the customer to our representative’s follow up contact attempts We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need in this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

A Dell representative is working with [redacted] to achieve a resolution for their concernsOur representative may be contacted via e-mail at [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a $coupon to the customer for the order mix up Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: My replacement laptop has not yet been received, the case is still open Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed with the customer a refund has been processed and will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation The representative has authorized for onsite tech to replace parts and will confirm system is working as designed once parts are replaced.Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell In

Dear Revdex.com,Our records indicate that Dell representative Sampath has been in contact with the customer the representative has confirmed funds have been placed back on the gift card If the customer has any further questions the representative can be reached directly by emailing [redacted] @Dell.comSincerelyExecutive Support TeamIncident [redacted] Dell Inc