Dell

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization The customer has since been provided a full refund for the monitor he returned We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer her system is out of warranty and free repairs could not be done but did offer a discount on an out of warranty depot service Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Thank you for providing a copy of the customer’s follsubmissionA Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence.Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted the customer to provide assistanceThe representative processed a dispatch to replace the customer’s AC adaptor which appears to have resolved the issue We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative has made multiple contact attempts; however, the customer has not responded with the requested informationOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:This latest Response from DELL, INCwas, and STILL remains TOTALLY INADEQUATE, and even more INSULTING.Just minutes ago, Monday, February 23, 2015, the latest of Two (2) more, UNSOLICITED, “Faxes”, arrived, issued by DELL, and intrusively sent via their infamous, “Blocked Number”.I presented numerous Questions in all of my Responses, many of which were summarized on February 5, 2015, well over Two (2) Weeks ago.Other than denying any Compensation for causing me such ON-GOING Grief, DELL INChas chosen to ignore ALL of those, providing NOTHING in return.This is NOT a mere, “....inconvenience....”, which DELL INCis attempting to misrepresent.And, the Lies continue....“to Business Days....”, was then replaced by,“....up to Weeks....”, and now that Figure has been ‘expanded’ to, “Days....”:“....Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processing As a result, it may take up to days before an opt-out request becomes fully effective....”.Is DELL referring to, “Business”, or, “Calendar”, Days, before they will cease their illegal Advertising Campaigns?So, once more, how long, EXACTLY????.I have been bombarded by their Facsimiles for over EIGHT (8) MONTHS, with my Complaints about same also dating well back into 2014, and they now want another TWO (2) MONTHS....????How can this latest, and UNIDENTIFIABLE DELL Employee compare, “....printing and mail processing....”, with the transmission of offensive, date-sensitive Facsimiles via Long-Distance Telecommunication Lines The Examples today, outline ‘Deals’ expiring February 26, 2015.Like some abusive Spouse, who comes home and beats his Wife, defending his deplorable behavior by claiming it is her fault for not having his Dinner ready-and-waiting for him, DELL INCconveniently ‘forgets’ that they are NOT the Victim here, I am I have NEVER purchased anything from DELL INCin my entire lifetime, yet I am still being subjected to receiving their Junk Advertising, and all at MY Time, and MY Expense.Why am I being the one penalized, in what DELL INCrefers to me as wishing to, “....opt-out....” of their Harassment, when I never, ever, “opted-in”????The Responder from DELL INCis also being deliberately obtuse in what constitutes a true Apology: The Offender must first of all realize, and acknowledge their offending Action(s) In this Case, an admission that they have, and are yet committing wrongful Acts against me; The Offender must not only say that they are sorry, but fully outline what they are actually, and specifically sorry for, in sufficient detail and depth so that it is clearly evident that they are completely aware of their Actions, AND, that they truly understand the Damages which they have caused In this case, exhibiting some REAL Remorse would be in order; The Offender must promise to IMMEDIATELY cease making any future Offences Now, DELL INCwants yet ANOTHER Days to stop their illegal, and reprehensible Behavior....???? That, alone, is preposterous; The Offender must provide reimbursement and compensation for their Actions This is especially true, when DELL INCEmployees ‘stonewall’, and continue to refuse to provide ACCURATE, and FULL Answers to the reasonable Questions posed to them.My Complaint was, and remains with the Revdex.com [Revdex.com] OF CENTRAL, COASTAL, SOUTHWEST TEXAS AND THE PERMIAN BASIN, in Texas, in which DELL INCis a Member, and, presumably, pays their Dues there, in American Dollars, and not Indian RupeesHow, then, can DELL INCcontinue to ‘farm out’ this serious Complaint to another Country, INDIA?Furthermore, I have been informed that I only have Six (6) Calendar Days to reply to each of these NON- Responses from DELL INC.So, why is DELL INCbeing given much more time than me, which might even be acceptable, if they had honestly responded to ALL of the Questions already well-documented, and detailed in my previous Replies?But, they have not.Instead, there appears some, “I”, Person, < but only signing himself, or herself, as the, “Executive Support Team” >, is responding, possibly through a Translator, thus accounting for the Delays replying to the Revdex.com....???? Who, exactly, is that, “I”, Person? Possibly, a, “Team”, of one....????If it is, “ [redacted] @Dell.com”, he is NOT a Texas-based Employee In addition, he is obviously incompetent, for he is the one who claimed that he had solved the problem many WEEKS ago, with his, “Form”, so let DELL INCcommunicate with him If he was my Employee, he would have been fired already.Someone in INDIA must eventually report to Superiors in the UNITED STATES OF AMERICA....When will an English-speaking SENIOR MANAGER, actually employed by DELL INC., who resides in Texas, is a Citizen of the United States, and proudly discloses his or her actual Name, Title, Telephone Number, Facsimile Number, and Physical Mailing Address, finally, and ever take responsibility?Companies such as HEWLETT-PACKARD, and MICROSOFT CORPORATION, do just that Period.In the meantime, the Revdex.com should now take the proper Steps to promptly rescind the Accreditation, plus the Membership of DELL INCfrom the Revdex.com Organization Clearly, the President of DELL INChas either not read, or comprehends the, “Revdex.com Code of Business Practices (Revdex.com Accreditation Standards)” Regards, [redacted] ***

Today’s Date: 03/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states various concerns with Dell and his Dell unitAt this time the customer has received a refund and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should their be any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 01/13/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a credit concernAt this time the agent has been unable to reach the customer, however the agent has confirmed a credit has been processedDell regrets any inconvenience caused and we ask the customer contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s purchase has been returned and processed a refund The refund should show in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, [redacted] ***Incident ID# [redacted] Dell Inc

Dear Revdex.com,Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response The customer warranty will expire on 4/10/so we will need the customer to contact us back to get this issue resolved If the customer is having issues with the system he may contact Dell’s technical support representatives at ###-###-#### or he can respond to the representative assigned Alternatively, we respectfully deny the customer’s request to return for credit due to the age of the system but will support it under the terms and conditions of his existing warranty We ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell is not offering anything but the same excuses for refusing to help meSee my previous correspondence And see attached service tagsThese are valid service tags and Dell needs to assist me Regards, [redacted] ***

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]

Today’s Date: 03/11/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has processed an exchange unit and the system was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Firstly, the sales rep advised me differently upon placing the order, otherwise I wouldn't have purchased it at allTherefore Dell is required to fulfill their sales promise and give me the remaining gift cards that they owe me.Secondly, they're not addressing the issue that the gift cards they gave me are useless since I tried placing an order for a computer with the gift cards and the order was rejected for no good reasonSo basically they are misleading their customers which is irresponsible and illegal Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr.*** *.***A Dell representative recently contacted Mr[redacted] regarding his concernsOur representative informed him that his request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, he may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr[redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] ***. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative assisted the customer in creating a valid order and our... records indicate it has been delivered. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction he may have experienced and appreciate the feedback provided The customer is requesting information which will not be provided via the Revdex.com process Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues, per the terms of Dell’s Limited Hardware Warranty The customer declined this assistance As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution We remain available to assist the customer under the terms and conditions of the warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

A Dell representative is working with [redacted] to achieve a resolution for his concerns Our representative may be contacted directly by e-mail at [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund to the customer’s credit card that should appear on his next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @ [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative advised the customer, according to our records, one order was eligible for a $gift card and the other order was not eligibleAs no additional documentation was provided, our representative respectfully denied the customer’s request for additional gift cardsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Today’s Date: 02/25/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has provided troubleshooting assistance and resolved the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc