Dell

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns It appears the issues started after an operating system upgrade and the customer was provided updated drivers which appear to have resolved the software issues Subsequently, our representative attempted multiple times to contact the customer to confirm the issues have been resolved To date, there has been no response to the follcontact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've attached herewith, the bensbargain ad that I used to make my order which clearly shows this is from DELL BusinessI'm not sure if this "false" advertising is rampant or not, but just wanted to highlight that other customers have had this very bad experience as well I'm thankful to Revdex.com, that DELL acknowledge their mistake and rectified it by sending me the gift card which I have "earned" Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It is a bald-faced lieThe reason that I filed the complaint is because no one would offer me technical assistanceI did not "elect[] not to accept [the] offer of assistance." I am quite astonished that Dell would make this statement I spoke to at least different individuals and no one would help me because they could not locate the "service tag" on my printer in their own computer recordsMy printer was purchased directly from Dell and I can not help if Dell cannot locate the number in its systemThe last communication I had from Mr [redacted] was "Since you were not able to complete the verification of the printer, unfortunately we are not able to help you with the printer issue." My service tag for my printer is [redacted] He also told me: "I would also like to inform you that I represent Dell corporate office and I will be the single point of contact"Therefore, he would not escalate my issue beyond himselfBut the most important issue that Dell ignores is that this whole issue started because I bought a new Dell computer My printer was working just fine with my old Dell computerI bought a new upgraded computer and just want to connect my old printer to my new computerThe service tag on my new computer can be located by Dell, i.e., [redacted] , but for some reason Dell will not help me with the computer not connecting to the printer b/c of the service tag issue on the printerI do not understand why Dell will not help me with my computer not connecting to my printerAnd the only reason I tried to buy a new printer was because Dell would not help me with my old printer so I just gave up and figured I would get a new printerBut then Dell's website showed a price of for the printer but when I went to check out the price went up to I then immediately questioned that with Dell and Dell claimed it was a promotional price that had expired which cannot be true b/c the price was and then it changed second later when I put it in my cart to purchase it See attached screen shot What a miserable experience and I hope you can help me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Stated from you: We have no record of the customer contacting us within the first days of purchaseIf the documents I sent personal to those named as well as sent to the Revdex.com to forward were reviewed as well as going through Dell Teams mail servers you can confirm the emails I sent as coming from and between your employees and I which confirms and supports the FACT that I did contact Dell way before days of purchase, basically within hours after use and even waited hrs to see if it would resolve its self before advising your employee and his supervisor no a refund or even swap was requested/needed

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA refund has been processed and our records indicate the credit has been applied to the original form of paymentOur representative respectfully denied the customer’s request for a free system and the customer has not responded to additional contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: I was told that the money would be put in the account that it came fromDell put the money in a Dell preferred accountI had to call and talk to people before they would agreed to send me a check, then they said it would it would take to weeksI asked them why does it take to weeks to write me a checkHe finally changed it to to weeks, but I was still unhappyThis has been the worst experience I have ever had with any business, I will never deal with Dell again Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have received a $250.00 gift card, and $50.00 was credited to my Dell Financial account. It is unfortunate that a previous and loyal customer had to take these steps in order to receive these items that were part of the initial sales agreement with the company. I had continuously called and emailed with no satisfaction. The calls that were answered just reaffirmed I was not to receive the promotion, and the emails were never answered. I also purchased extended warranties, and I hope I will not experience the same runaround and treatment, should I need warranty repair. As of now, I will pay off my Dell premium account and close it. I can't see myself making another major purchase through Dell and hoping they will follow through with their sales agreements. Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a service call to replace the computer battery to resolve the technical problem the customer had been having with his computer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence A credit has been processed and our records indicate it has been applied to the original form of payment and the customer reports no other issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on January 29th, Our representative also followed up with Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently made multiple attempts to reach Mr [redacted] ; however, has not been able to discuss the contents of his correspondenceOur records show that a product return has been issuedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell is blatantly commiting fraud masking it as "consumer protection" and no one is addressing it, at the very least my complaint should be recorded in the Revdex.com records Regards, [redacted]

Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently attempted to contact the... customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. Our representative, attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding the issue described in her correspondenceOur records show that a replacement printer was processed under order# [redacted] and delivered to [redacted] on December 20th, Our representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of the sale, our representative respectfully denied the customer’s request to provide the product at the promotional priceWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Our records indicate the customer original purchase date was 2/12/The date, the original invoice date, does not change with parts replacement, component replacement, or whole unit replacementBatteries for portable units are considered consumable items and are covered under the Warranty for a period not to exceed one Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 01/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their out of warranty tabletAt this time the agent has informed with the customer the tablet is out of warranty and free service would not be possibleThe customer has request no further contactDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should their be any other questions regarding the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of limited hardware warrantyOur representative also informed him that his Dell system limited hardware warranty expired on August 22nd, [redacted] Our representative offered assistance; however, Mr [redacted] stated that he will purchase a graphics card locally and considers the case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 04/24/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the customer partial credit and couponThe customer has confirmed this as wellDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: At the time of purchase the Dell sales representative (***) provided me a copy of the cart order confirmation which is attached for reference Take a close look at this, and you will find the premium two year warranty listed that is in question This is what was asked for and promised at the time the order was madeDell is trying to play the game that this never happened and it is inexcusable I would like what I had paid for I even went one step further to prove my point and have provided the Dell chat log that was sent to me shortly after my conversation with dell and placing my order I will direct everyone's attention to the entries time stamped 09:16:46am, 09:17:12am; 09:17:23am; 09:21:09am; 09:22:38am; 09:23:04am; 09:23:20am.This is where I asked and was delivered the confirmation email (other attachment) of this premium two year warranty The statement that Dell is using is not accurate, this was requested and order at the time of sale Dell made a mistake and is not willing to acknowledge The evidence is clearly against them in this situation, and there were processing errors on there behalf I know because I called in multiple times to check status of shipment and was told that individuals working for Dell were trying to manipulate my order by reducing shipping costs (which happened), and more than likely also removed this Which why I am saying that someone at Dell is responsible for removing the warranty on my purchase.I would like to speak to someone from the Texas office (NOT INDIA) There is a communication issue when you outsource work to a foreign country at that appears to have been the case in this situation This is a simple fix, but people in INDIA do not understand US LAW I was offered and paid for one thing, and then received something else, this is illegal.Regards, [redacted]