Dell

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] . A Dell representative contacted the customer regarding the issues described in his correspondence. Service was provided to the system and the customer reports the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative recently contacted [redacted] regarding his concernsOur representative informed him that his Dell order for the Nikon camera was canceled due to product availability issuesHowever, the order for PSGame has been processedOur representative offered to place an order for a different model camera; however, [redacted] elected not to accept out offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed a credit was applied to the customer’s account due to the length of shipping his system Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative dispatched a system exchange and confirmed, with the customer, the replacement system has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.%

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and our records indicate the product has been returned and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell provided me with a new DVD burner to replace the incorrect item and I can only hope will make an effort to resolve these basic faults in there customer service policies Thank you for the service you provide also as had I not taken this route I feel my voice would not have been heard Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative recently contacted *** [redacted] regarding his concernsAfter further review, our representative provided technical assistance and issued an onsite serviceOur representative will also follwith [redacted] *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: They did not answer my concerns or stand by what they sold me They sell me something for 29.99, ship it, it never gets to me, then it's my fault (which it isn't) and I should pay them Worst business practice I've ever seen Regards, [redacted] ***

Complaint: [redacted] Like I said, what happened was because of repeated incidents of lying such that I can no longer trust anybody at Dell to provide me honest and sincere support, and NOT because any issue was resolvedAt every turn I need to discern falsehoods from truth and I am sick of itIt has caused me mental distress as well as lost timeI will not name the individuals involved; each of you know who lied and who didn'tI stand by the statement I made last time Regards, [redacted] ***

A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for his concernsProduct return is still being processedOur representative may be contacted directly via e-mail at [redacted]

Today’s Date: 01/02/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued techncial concerns with a second unitAt this time the customer states he has been contacted by a Dell agent to address the matterWe ask the customer work with the assigned agent should they still have concerns to be addressedThis is Dell's final stance on the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] who is ready to assist.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is about all that Dell would do to make this satisfactory to me I was out the money that was charged to my credit card by DELL without my authorization and it took the involvement of the Revdex.com to push the refund through more quickly thatn the estimated 30-days Dell suggested it might take Dell is the only winner here Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: she was absoultly no help, inregards to her statement that "customer that per the terms of Dell’s limited hardware warranty troubleshooting over the phone must be performed before any service can be issued", this was done twice by Dell so called customer support, she is just giving a run around and ignoring that this printer is under warranty and has to be fixed or replaced by Dellafter numerouse contacts with them i'm in a point that they at this point do or say anything to deny to repair the printerVery poor quality service, horrible customer support, it seems they are third party support team from overseas that even their over internet phone lines are so bad that you cant hear the conversation, I'm not sure if Dell is aware of the problem, I asked them so many times to provide me an address to send the printer for repair and they ignore my requestWe are also filing a complaint with the attorney general office for Warranty fraud Regards, [redacted]

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer Please understand that a system exchange is not warranted over software issues or virus Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.Advanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: [redacted] Prasad didn't seriously respond our emails. He only responded to the refund part which I have solved through our credit card company. It seemed he tried to dodge the Dell customer service ATTITUDE issue that really saddened us and made us concern more. He didn't respond our last email either. Please confront and address the ATTITUDE issue so that we can move forward. Regards, [redacted] **

Today’s Date: 03/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent continues to work with the customer towards a resolutionAs per Revdex.com a final response is due today, however the agent will continue to work with the customer until the matter is addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:It is not the customer's fault if the company doesn't give them the opportunity to take steps to make sure that their information and pictures are backed up By not letting the customer know that you are taking their hard drive out and replacing it with a new is something that needs to be expressed! It doesn't take any effort on your Support Technician's to let the Customer know what is going to be done to their computer! Because I called for Technical Support!! The name says it all! That you are there to Support the Customer's Technical needs, one part of that is to make sure that your customer's understand what is being done and what the Technician feels needs to be replaced! None of the Support Technicians not one of them when they were going over with me what they felt was needed to be done said that they were ordering me a new HARD DRIVE! Not one email or text any time while I was talking to them or when they asked when it would be a good time for them to send out a Technician did they say it was for them to bring me and install a new HARD DRIVE.I will be looking into filing a small claims against Dell for my day's lost because I couldn't use my Laptop and for the Stress I have been put thought having to talk with you! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I don't know how to respond, because now they are simply accusing me of lying I have my email correspondence and online chat record with Dell customer service representatives confirming their admission that the "new" computer they distributed was sold with a defective motherboard I also have the correspondence in writing promising an exchange computer and then the email correspondence reneging on that promise and offering me only a lower quality product in exchange.As a result, I had to incur the cost of returning the product via the retailer and could not recover shipping and handling fees I repeat, this was a direct result of Dell refusing to honor their WRITTEN promise to replace the unit The minute I informed the customer service representative that I had to return the product via the retailer - he lost all interest in discussing the matter further.The fact that they are now claiming they don't have a "record" that matches this account is false It simply reinforces the fact that they have incompetent or purposefully deceitful customer service agents and have no regard for customers.They have yet to offer to cover my lost costs for having to return the unit via the retailer because THEY refused to honor their WRITTEN representation that they would replace the unit.If they want, their customer service agent can contact me further, but againhe lost all interest in resolving any issues once he heard the product had been "returned" Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] *A Dell representative contacted the customer regarding the issues described in her correspondence Our representative assisted the customer in resubmitting the opt-out form Our representative may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc