Dell

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ** ***A Dell representative recently contacted *** [redacted] regarding her concernsAfter further review, our representative issued a depot repairOur representative will also follwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] , in case *** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] *. [redacted] . A Dell representative recently contacted Ms. [redacted] regarding her concerns. . Our representative explained the terms & conditions of the limited hardware warranty,... which does not cover accidental damage. Our representative also informed her that her Dell system limited hardware warranty expired on December 3rd, 2014. As a gesture of goodwill and in the interest of customer satisfaction, our representative offered out of warranty service at a discounted rate. Please note that Ms. [redacted] elected not to accept our offer of assistance. Her request for a free repair was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for his concernsAn onsite service has been completedPlease have him contact our representative directly by e-mail at [redacted] to confirm resolution

Complaint: [redacted] I am rejecting this response because: it is impersonal and redundant Has not address any of the ongoing complaints and is not adhering to its customer support guarantee Regards, [redacted]

The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted]

Complaint: [redacted] I am rejecting this response because: I have not had the solution to the problem The televesion is in transit back to Dell Regards, [redacted]

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has been in contact with the customer to provide assistance A subsequent service dispatch appears to have resolved the issue We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondence; however, the customer has not replied to our representative’s request for additional informationOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and after further review of the chat sessions an exception has been made The customers warranty was upgraded for Premium support for yrs at no cost At this time Dell considers this matter closed We remain available to assist and ask that the customer contact the representative [redacted] @Dell.com SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear RevDex.com,Thank you for providing a copy of the customer’s follow-up submission. Customer expressed dissatisfaction with Dell service and support and wants a discount for the purchase of a warranty extension. We regret any dissatisfaction he may have experienced and appreciate the feedback provided. Since the date of the original submission, a Dell representative contacted the customer and told him that Dell has no record of his purchase for a warranty extension, or an offer for a discount toward the warranty extension, for the service tag he provided. Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering the customer a discount toward a future warranty purchase and no further attempt has been made to reach the customer regarding this case. Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer confirms the camera has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com

Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative respectfully denied the customer’s request for reimbursement... and explained virus issues are not covered under the Dell limited warranty. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.

Complaint: [redacted] I am rejecting this response because:First of all, I would like the name and address of Dell Corporate officer so I can file a suiteThis has been requested on at least four different occasions from a Dell senior Tech with no responseThe reason for me rejecting the complaint is listed belowSince I purchased the first computer, It has given me nothing but troubleShortly after receiving it, the screen began to flicker and then go blankI also spent at least hours on the phone with Dell Tech support and they were unable to fix the problemThe second (new Computer) was acting up within two weeks of it's delivery behaving like the first oneAnother 15-hours on the phone with Dell Tech support along with several parts replacedThe computer still did not workThe third (refurbished Computer) was promised to be working perfectly and in pristine condition and it was notThe usb adapter relating the Computer to the Mouse and Keyboard was the old one the Tech never removed from the Computer so it did not workThe Computer had finger prints all over the screen, chip out of the back cover, and scratches on the baseI have spent at least hours on the phone with Dell allowing them to resolve the issues and they did notI also had a service Tech out to my home on different occasions for a minimum of hours per visitThat is a total of at least hours.At this point I do not want to send the latest computer back to dell as I will need that to display in court along with the rest of my documentsOnce again I am asking for the Corporate Officers name responsible to receive Law suites on behalf of Dell along with his address pleaseI no longer have confidence in Dell or it's support team.Sincerely, [redacted] Regards, [redacted]

Today’s Date: 10/23/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

A Dell representative is working with [redacted] to achieve a resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]

Complaint: [redacted] I am rejecting this response because: I have no proof to show that I contacted Dell in and during the March time frame when I first started having the difficulties with the tablet as I have written in my complaint Dell has those notifications of every thime that I called for their assistance due to the difficulties with the table They can not state as truth that the first time I contacted them was October of That is complete lie Dell states that when a customer speaks with Dell on the phone, that the information and conversations are recorded for training purposes They have records sho [redacted] the times I notified them because I have had many of the representative; to whom I have spoken, state that they are sorry that the problem has been going on so long You the Better Business Breau can call them inconspictiously and check and verify what I am stating here, is the truth I also have the case numbers Dell issued for the problems I have had which showes the dates that I called which indicate by Dells records that I have been calling them regarding the problem for a period of months no less that than months to fix the problemDell is lying about the initial contact that I had with them regarding the issue I know they have records indicating my initial contact Dell is responsible for selling the consumer a product to operate as described by the manufacturer that meet the needs of the consumer I am not going to play a game on words between Dell and I They sold me a faulty product and I persued resolution to the problem seeking the manufacturers guidanceThe product was never fixed and the consumer lost time during the process to fix a product that shouldn't need to take several months to fix An automobile doesn't take that long to replace or pepair I am asking Dell a simple thing is to honor their own product warrantee If they can not fullfill or agree to a resolution then I will seek further legal assistance to this matterThanks You, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange for the customer; however, the replacement system had technical issuesAs a onetime goodwill gesture, our representative offered the customer a refund and the customer acceptedOur records indicate both systems have been returned to Dell and credit will be applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Today’s Date: 12/19/2014Dear RevDex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. The customer states continued techncial concerns. At this time the agent has processed the customers refund and is pending confirmation on the customers end. As is RevDex.com policy a response is being provided today to the customers initial rejection. The agent will continue to work with the customer until the matter is resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc