Dell

Complaint: [redacted] I am rejecting this response because: The discount offered to repair a known and documented defect is insignificantThis repair should be completed at no cost since it is known to happen on many machines of this exact make and model Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative processed a credit for the customer and our records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative worked with Mr. [redacted] and processed a system... exchange. Our records indicate the system has been delivered. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.

Today’s Date: 12/05/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states various technical concerns with the Dell unitAt this time the agent was advised by the customer they are unable to troubleshoot the system at this timeThe agent asked the customer to reach out once they become available to troubleshoot and work on the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com once they are able to work towards a resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

BBB Complaint ID: [redacted] Dear Better BusinessBureau, I am writing on behalf ofDell Inc. in response to the complaint filed with your office by thecustomer. Thank you for providing a copyof the customer’s submission. Our records indicate Dellrepresentative;... [redacted] has been in contact with the customer who has confirmedthey have received the ordered ink cartridges. The customer has expressed disappointment, rightfully so, for the lengthof time it took to receive the merchandise. Unfortunately, the ink cartridges had been on back-order. We sincerely regret anydissatisfaction they may have experienced and appreciate their candid feedbackprovided. Please have the customercontact our representative directly by email at ***_***@Dell.com if they should needany further assistance in this matter. Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The credit has been issued please close complaint. Regards, [redacted] ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has noted the customer has been refunded his $50, the same amount all other customer’s affected by this issue have received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Today’s Date: 04/17/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers concerns have been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Our records indicate that the customer has received the system back from the depot but continues to receive a fatal error message The representative has offered a refurbished exchange system under the terms and conditions of the hardware warranty We ask that he contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] & [redacted] , to address the contents of their correspondenceAt this time the agent has processed the customers refund and advised the customer of suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a system exchange to resolve the customer’s issues Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Today’s Date: 01/06/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued techncial concerns with a second unit and the agent has not reached outWe ask the customer work with the assigned agent should they still have concerns to be addressedThis is Dell's final stance on the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may contact the representative at [redacted] who is ready to assist.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative requested Dell centric information, such as, Service Tag# or Express Service Code; however, Ms [redacted] elected not to accept our offer of assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I am disappointed at the levels a customer has to go through for supportTo get to this resolution meant that I was on the phone and chat for a total over hoursAt one point I was told the return was going to be processed and was put on holdForty minutes later I was told there was no way it would be processedIt is sad that the only way to get satisfactory results with Dell is to go through the Revdex.com I do not believe that is an acceptable level of customer service Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: business has in fact violated it's own policy and the laws of the State of Texas Although company says no further response is necessary, it will, in fact, have to answer to the Attorney General of Texas Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a refund and our records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: I have contacted themIt wasn't until last night (I haven't had access to the internet until then)Now I am waiting to hear back from them againSorry about the delayThey are correct in the fact that they have attempted to make contact Regards, [redacted]

Today’s Date: 01/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: I am extremely disappointed in Dell's response to a situation that I have yet been told the truth as to why I had items in my cart with a set amount (28.49) for each speaker and then was charged a totally different amount The first reason I was given was that the price was wrong and that an adjustment would have to be made by another department which wasn't currently open when I called Once I called, I was told that the items were sold out and therefore charged a different amount (second reason) Mind you, I had them in my cart at the price had a total and was hitting submit before it was changed This also didn't make sense because once the item is sold out it is unavailable to even put into your cart The third reason given; I was told that I actually exceeded the quantity of allowed items This is stated no where and in fact allows you to put even more than in your cart Why if there is a limit would you even offer a customer to select quantity Fourth I was told that the promotion had ended before I purchased them only to retract that once he realized he told me the sale started an hour before it was listed on both their website and the flier my husband hadand then the last conversation I had was my 5th reason for not getting the price advertised, which was this " you have to check out separately for each item" REALLY??? When in the 20th century do we have a company (and a computer company at that) that if you have multiple items you have to go in and check out for each one.Yes, I was offered a full return (which is company policy regardless and nothing to do with my complaint) and I was offered a $credit for the error A $credit doesn't even cover the overage charge of ONE speaker let alone I am still waiting for Dell to acknowledge their mistake and make it right by giving me the agreed purchase amount for each of the four speakers $that I had in my cart, calculated, and payment information put in It wasn't until I called because the price didn't seem correct that I found the amount charged was not what was agreed upon Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I expected Dell to either deliver the tv or provide a suitable replacement, they offered neitherI am unsatisfied Regards, [redacted] ***