Dell

Dell representative [redacted] from our Round Rock corporate office remains the customer point of contact At this time we are waiting for the customer to return one of the systems back to Dell so that we can authorize another replacement [redacted] has issued a return label and is requesting the customer update him Please have the customer contact the agent by email [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative processed a new exchange and our records indicate the system has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was not offered a $voucher for future purchases, thoughSo that is incorrect Regards, [redacted]

Dear Revdex.com,Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response The customer continues to demand a replacement system for software issues Dell does not replace hardware for a software issue We will continue to support the customer under the warranty As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location All of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesShould she reconsider and agree to troubleshoot, she may contact Dell’s technical support representatives at ###-###-#### Alternatively, should she want assistance from the representative assigned to assist with her submission, we ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Dell contacted me to again restate what they had already told me on the phone, that they cannot honor the warranty claim because they believe that the damage occurred after I had purchased the warranty upgradeThis is fraudulent and untrueI again explained my grievances and they replied that they could not reach resolution Dell is systematically taking advantage of customers, lying to them, telling them they have not purchased coverage they have purchased, and taking advantage of the ignorance of some and failure of many to follow through or keep detailed recordsThe say sell upgrades for warranties that last years, then years later claim that the warranty was only partially upgraded, but, not to worry, you can buy the rest of it now and we'll honor it! And then they don'tThis is wrong and they have cheated meI have already submitted a detailed account of my experience and I am seeking further help resolving this claim Regards, [redacted] ***- [redacted]

Today’s Date: 12/09/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: your technician showed up again today, however one of the parts he was given to replace a damaged piece on my computer (that your tech damaged) and has to schedule yet another visit to replace that pieceThis is now services calls without completing the job properly, with hopefully #being done successfully Regards, [redacted] ***

Today’s Date: 04/24/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent is still working with the customerHowever, as per Revdex.com policy, a final response is being submitted todayThe agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical information and offered technical assistance to the customerThe customer reports the issued has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback The shipping label sent to a Dell customer for the return of an exchange computer comes directly from the carrier to the customer Dell does not have a record of the tracking number sent to return the customer’s exchange computer Dell’s records do not reflect that the customer’s original computer was ever received back at Dell and without the tracking number for point of delivery information, Dell would be unable to contact the carrier regarding this matter or remove the hold on the customer’s account Should the customer locate the tracking information, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 12/03/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states their unit purchased in is providing seven beeps and should be covered as in warrantyAt this time the agent has advised the customer that their system is out of warranty and any service provided will have a charge associated to itDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] with any other questions regarding the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell refused to admit the failure of their ordering system and claimed it's an error that they have the right to cancel They included a term and condition which states “Dell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors” Clearly, it's not an error on the pricing but a technical problem in the ordering system that lead to failure of generating order confirmation even consumer submitted the order online and received order acknowledge email from Dell Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a USB hubThe customer accepted and our records indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

A Dell representative is working with [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]

Today I was contacted by D&S Global Solutions on behalf of Dell. They are requesting a payment of $149.92 which the subject says Dell Non-Term CC Clean-Up. I do not have any orders that add up to $149.92. Dell sent my account to collection despite the fact that I pay for every item, and I have placed numerous orders with them online and through their sales agent yet I have a missing payment. This is slanderous and deceiving. Please look into this matter.