Dell

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Any software that was installed by Dell which we show is only the Operating system a cd was provided at time of purchase Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Dear Revdex.com,Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation The representative confirmed customer has closed her Dell Financial account and has received a refund check The customer was upset over the delay in a refund check being issued and Dell has noted her feedback.Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Complaint: [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meBut I also understand their stand.When I bought the camera package (Nikon Dbody, 2lens, bag and GB SD card), I agreed to pay the price of $+ tax[redacted] (from Dell) told me that they do not have that camera package in stock, but the camera with with different color and different package.I see they have similar package: for $(note this package is same package above without SD card) [redacted] offered with the price $496+tax, and offered 5% discountThe price difference between what I accepted to pay ($317) and what they offered ($-5%) is over $ differentI would not want to pay more money for the productSo, I kindly declined the offer of $discount (5%)If Dell can not respect the price ($@ 12/17/at the time of my purchase) when I bought the item/package, I understandI am okay with their stand but I am dissatisfied.I appreciate Dell calling me in this regard.Thank you very much Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: When the consumer purchases a new item, especially a new (Tablet) computer The purchase is for purpose Either it be for better administrative ability due to newer technology or functioning I purchased the new tablet with the expectation of having the ability to productively attend to my administrative work while away from my desk top computer Two weeks after the purchase of the tabletThe tablet would freeze up while I was typing, and not recover, causing me to have to restart the tablet losing any work I had performed and written The tablet continued to function like this for several months(approximately months) despite Dell's attempts to remote control the table seeking out the problem So for the past months I was unable to use the table in the manner for which it was intendedDell had a technician come to my home and replace the mother board in an another failed attempt to repair and or fix the problem Again this just caused further aggravation to me because I could not perform any administrative work away from my home Dell contacted me informing me they will extend the warrantee for three months past the original warrantee of the purchase date When I purchased the origional tablet in May I expected to use the tablet upon receipt but , instead never use the tablet at all for the intended purpose of my needs in the first place The tablet fail to function and operate as it was intended and described by the manufacturer Dell sent a refurbished tablet of lesser grade as that of a new one expecting me to accept it as a replacement If I purchased a refurbished Tablet from the begining I would not have had to pay as much as I would have for the new tablet For months I was upset that Dell failed to act expeciciously in taking care of the problem Thank You for your time and guidance Regards, [redacted] ***

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a call from a U.Sbased representative We regret any dissatisfaction she may have experienced and appreciate the feedback provided All of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location Since the date of the original submission, Dell records indicate the customer was contacted and offered assistance consistent with the terms of Dell’s Limited Hardware Warranty The customer declined the assistance based on our representative’s geographical location Should she reconsider and agree to troubleshoot with our representative, we ask that she contact the representative within ten days from this response at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement Dell systemOur records show that the replacement was delivered to Ms [redacted] on November 18th, Our representative also followwith Ms [redacted] to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: When I purchased the product, nothing was mentioned about gift card expirationSecondly, I was told it will take to days for the gift card to processI just found out that I was issued back in September and that it has already expiredThis is total nonsense which I never expected from DELLI just want them to reissue my credit and nothing moreI am not asking for any additional discounts and on top of that I was using the gift card to purchase more from DELL Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I bought this product in the USA and it is a PORTABLE laptop computer, their international customer support office has not resolved the issues in monthsPlease see letter attached for further details Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative verified the coupon has been processed and confirmed the receipt with the customerNo other issues were raisedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has resolved the customer’s Bluetooth speaker issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a discount on the replacement LCDOur representative has dispatched a return for credit for the wrong LCD sent and our records indicate it has been received and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Today’s Date: 04/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they would like to exchange the unit for a touch screenAt this time the agent offered the customer a refund in order to exchange the unitThe customer has informed the agent they have decided to keep the current oneDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***As the customer’s warranty has expired, our representative respectfully denied the customer’s request for a free repairAs a onetime goodwill gesture, a discounted rate was offered; however, the customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [email protected], Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has reversed back the charges to the customer’s gift card and also offered a ten percent discount on any order made within the next days Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the hard drive has been replaced per the terms and condition of the hardware warrantyOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer confirms the credit has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer about his concerns and advised him the system is currently being repairedThe customer is demanding a new upgraded system at no cost or an unreasonable amount of cash compensation due to his experience The representative respectfully denied both request With regard to the request for monetary compensation; Dell’s written policies, including as part of the Limited Hardware Warranty, dictate that Dell is not responsible for such compensation The representative will update the customer once the system has been repaired and shipped back We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product returnOur representative will also follwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsPlease note that her Dell system warranty and support related issues have been addressedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc