Dell

Today’s Date: 04/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerDell regrets any inconvenience caused and we ask the customer contact the representative at [redacted] @Dell.com should they stil require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 01/07/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concernsAt this time the customer has informed the agent they are not available until later this monthDell regrets any inconvenience caused and we thank the customer for their time and patience during this processWe ask that the customer contact the representative at [redacted] @Dell.com when they become available.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]

Today’s Date: 11/06/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] l, to address the contents of their correspondenceThe customer states a motherboard issue on their out of warranty systemThe customer is requesting the unit be repaired at no costAt this time the agent has advised the customer that the system is a year outside the warranty period and a free repair is not an optionHowever, the agent has offered a 10% discount on a new unitThe customer has declined this offerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support Team Incident ID: Dell Inc

Today’s Date: 12/10/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe custome states continued techncial concernsAt this time the agent continues to work with the customer towards a resolutionAs is Revdex.com policy a final resolution is being provided todayHowever, the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 11/12/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Per the terms and conditions of the sale, our representative respectfully denied the customer’s request for compensationWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: The front bay of my computer has stop working since the new hard drive installation Regards, [redacted]

Today’s Date: 05/01/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has processed a system exchange for the customerThe unit has been received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceThe customer is keeping the products and states the issue is resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:The customer service was terrible and their advertising was misleadingDell has made no honest attempt todo anything to ameliorate any of thisThere is nothing more I can do, but for the record I think I was treated poorly and dishonestly.As a previous Dell customer for over years, I have seen their customer service deteriorate.I regret that they do not even try to help, but their actions speak for themselves Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI only request that they notify me by email of the shipping date and give me a tracking number so that I can be personaly present to receive the new equipment and ship back the other one Regards, [redacted]

Today’s Date: 12/17/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, Sabrina, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at S [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell's offer to exchange the computers at this point is not a feasible optionAfter talking with them when the problem first occurred they repeatedly told me there was "nothing" they could doSo, we had to make do with the computers they originally sent us and switched computers out that were being used elsewhere in order to prepare for Easter Sunday here at churchTwo weeks after I originally asked that they exchange the computers, they called to offer an exchange but it was too late as those computers had been installed with our software, etcI want others to know that Dell is not customer oriented and to NOT trust the sales team to assist in purchases and instead consult with someone outside of Dell who is an IT expert (or purchase somewhere other than Dell)I have wasted way too much time on this matter but hope that others will be informed as to the poor service Dell provides so that they can avoid the same problems Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative has attempted to contact the customer regarding the issues described in his correspondence; however, the customer has not responded to multiple contact attemptsOur records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained the Dell rewards program and verified the customer has received the orderWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional tablet offer We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer had orders for two different computers, one of which included a promotion for a tablet at no additional cost The purchase price for the promotion was split into separate orders for the tablet and the computer The computer invoice price was reduced by the promotional amount of the tablet order, and the tablet invoice was assigned the difference as a dollar value When the customer returned the computer but not the associated tablet, he was refunded the purchase price less the promotional price of the tablet Since the date of the submission, a Dell representative, ***, contacted the customer to discuss the customer’s concerns [redacted] explained that the promotion would include the tablet at no charge if the customer elected to keep the computer Since the computer was returned, the promotion would no longer apply We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] Thank you so much for your prompt rsponse in this matter. It is nice to know what a great job that the BBB does to aid the consumer.

Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation The representative explained Dell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees apply Dell reserves the right to cancel orders arising from pricing or other errors Please have the customer contact the representative by email at [redacted] with any additional concerns regarding this matter Sincerely Executive Support Team Incident [redacted] Dell Inc

Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution We ask that the customer continue to work with *** The representative can be reached directly by email at [redacted]