Dell

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a replacement gift card and the customer verifies it has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] agreed to exchange the customer’s tablet It has shipped and has now been received by the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission.A Dell representative [redacted] contacted the customer regarding their concerns with the order they that he purchased The representative explained due to a system error we incorrectly advertised that your new Inspiron includes an AMD Radeon RM4GB DDRgraphics card Instead, your new Inspiron includes an Intel HD Graphics graphics card This error did not affect the pricing of your order, but we understand this may affect your purchase decision The representative offered a $credit to the original form of payment for this inconvenience or the option to return for full credit The customer declined both and demands a new system be sent which has been respectfully denied.We remain available to assist and ask that the customer contact the representative should they have any additional questions at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Our records indicate the representative [redacted] reached back out to the customer to explain that while Dell was in the process of refunding the $A chargeback with the bank was filed by the customer this caused a credit to be processed at that timeThe customer received a second credit for the $once the resolvers’ manual credit was processedThis caused the account to show a $balance due on the accountWe ask that the customer follow up with the Dell representative [redacted] in regards to paying the balance due? Please have the customer contact the representative by emailing at [redacted] Advanced Resolution Group Incident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell has been a nightmare to work withThey keep making minor offers and trying to not fulfill original orderLuckily for me, their system is nice than they are because I just received $gift cards AUTOMATICALLY last weekHowever, I am still missing my Dell Advantage gift cards which is over $additionalI even sent [redacted] the two attached call recordings and he had me send them again responding over a day later that he couldnt play the filesThis is a technology company saying they cant play mpfilesThat is what we are dealing with Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I am not accepting the resolution which was offered because no where does the company Dell accept any responsibility or to make right by the pricing error I do not wish the case closed because Dell has not fairly addressed the problem and should not be marked as a positive resolution with the Revdex.com The company wishes to close this case with no responsibility or any kind of customer care responsibility An offer to return the product and a $credit isn't a fair resolution to the overage charge that was placed on the speakers Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of the Dell Limited Warranty, our representatives respectfully denied the customer’s request for data recovery or reimbursement for data recoveryWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I sent the following message on 11/4/to Shawn Arundale per the response from DellHowever, I have yet to receive a reply from himAs I stated in the email copied below, the response was full of information and Shawn has not clarified this information as requested I have received a response from Dell through the Revdex.comThis response is totally false First, the cable was purchased in January NOT December A return of this cable was requested in February and was never fulfilled by Dell's Customer Service Reps Second, I was never given a $courtesy creditI have never been given ANYTHING by Dell Thanks

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product returnOur representative also verified that the credit has been posted to the original form of payment and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 02/25/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with a Dell unit purchased through CostcoThe customer is requesting a refundAt this time the agent has advised the customer because the unit was purchased through a retailer, the retailer is the business entity responsible for a refundHowever, the agent offered to troubleshoot the unit in order to resolve the matterThe customer declined to troubleshootDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should the customer reconsider working with the agent to resolve the technical matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] attempted to contact the customer on three (3) separate occasionsHowever, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warrantyAfter further review, our representative processed a replacement unit and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative dispatched a return for credit and our records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: There has been no good-faith effort by the business or its agent to resolve the complaint The business has made no effort to correct the fraudulent shipment of a used computer when I purchased a new one The representative who called was incredibly rude and unprofessional (I recorded the phone call) and repeatedly blamed me for the issues, insinuating that there was no actual technical problem with the machine The representative also falsely insisted that Dell Outlet does not sell new products I pointed out that this was incorrect and prompted the associate on how to find new products for sale within the Dell Outlet The representative repeatedly blamed me for "accepting" the used machine but I responded that I had initiated a chat session and attempted to contact technical support and order support by telephone with no success The bottom line is this: I ordered a NEW laptop I was shipped a USED/REFURBISHED laptop that had problems when received and continues to have problems to this day I EXPECT that I will be compensated for this The laptop was undoubtedly returned to Dell by the original customer due to the reasons I'm now requesting warranty service I expect a replacement with a comparable new, never-used model (same or similar specifications) OR a $refund/credit for selling me a refurbished system when I purchased a new one AND warranty repair of the issues I am experiencing Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am will let my family and friend know of this situation with DellI think there is no resolution from Dell so this matter is done Regards, [redacted]

Dear Revdex.com,Our records indicate the representative has attempted to follow up with the customer several times with no response The representative did reach him once on the phone but was instructed to call back which he has repeatedly and emailed with no further response At this time the customer has a valid Dell Concierge contract which he can call at his convenience at ###-###-#### for assistance on setting up the new system SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Our representative informed the customer that the computer is being shipped to an APO/FPO address by the USPS and Dell has no control over the amount of time that takes Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @ [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer’s computer was purchased during with a one year warranty and that no covered issues were reported prior to the warranty expiration during September, Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that Dell would be unable to assist with the requested support due to the age of the system and, for customer satisfaction reasons, offered to process a discount to the out of warranty repair charges The customer declined this offer Should the customer reconsider and want to accept the representative’s offer, we ask that he contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc