Dell

Complaint: [redacted] I am rejecting this response because: when I spoke to the Dell Representative, he informed me that the computer would be fixedUpon agreement that the computer would be sent out to be fixed, the request was quickly declined the following day AFTER the representative looked into the system model that I haveI am dissatisfied and thoroughly angry that a Multi-Billion dollar company cant support a make/model that costed 3000$I am a hard working student, and 3000$ was essentially thrown away after Dell declined to rectify this situationIf the make/model has reached its "end of life" as they had phrased it, why would a 250$ hardware warranty make a difference? Im sorry but to pay Dell more money in order to maintain a working, "up-to-date," system is beyond what a college student as myself has a budget forEspecially, since this computer had the same hardware issue twice under a year span, there is a reason this make/model has reached its "end of life." Clearly Dell knew it has issues and so they are wiping their hands of all customers who didn't maintain a 250$ yearly payment towards an already expensive system(thus I would have invested another 750$ into the computer, keep in mind.) I feel it is Dell's responsibility to pay for any maintenance/replacement parts to this computer in order to really say they back up their products 100%Because from my standpoint, they only back up products that you continually pay money forAnd if you don't have the money, then to them, you are S.O.L Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not requesting that the item for which price match has been requested be combined with any additional promotion or discount In fact, Mr [redacted] was initially unaware that the very company he represents, in this case Dell, has in place a price match policy and it required that I supply him the link to the price match guarantee webpage on the Dell website Further, as the attached chat transcript confirms, Dell does in fact match price when an item is on sale.Further, I move to keep this complaint open in order to hold this business accountable to its price match policy Further, I continue to request that the item for which price match has been requested be offered at the price of my initial price match request made via chat, as is the outlined method for requesting same on the [redacted] website, on January 27, 2015.I am also happy to provide any email correspondence between the business and myself to help validate the points made above Regards, [redacted] ***

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states difficulty with placing a Dell orderAt this time the agent has taken the customers feedback and confirmed the customers refund was processedThe customer has advised the agent there are no other questions at this timeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: 1) The compensation I was offered was already of $112, was already supposed to be refunded to me2) No explanation of why the advertisement even occurred in the first place, and no response from business to correct it.3) Lady who responded to this complaint was equally as bad interacting with customers as the other Dell personnel I have dealt with already Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative provided technical assistance to the customer and the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc

Dell representative, ***, is attempting to follow up with the customer by phone and email At this time we are waiting on the customer to respond to him Please have the customer contact the representative by email at [redacted] @ [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has resolved the customer’s issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Thank you for providing a copy of the customer’s follsubmissionA Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence

Dear Revdex.com,Our records indicate the representative [redacted] followed up with the customer in regards to his concernsThe representative explained that Dell Financial is in the middle of clearing his account and it can take to weeks for a check to be issuedThe representative reassured the customer he has been in contact with Dell Financial they have confirmed the credit is being posted to the account We request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer The representatives requested that the customer could not verify the information needed on the printer Due to the customer not being able to verify the information Dell is unable to assist her The representative can be reached by emailing [redacted] @Dell.com SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer black Friday deals are valid only as long as stock lasted and by the time she tried her second order the offer had expired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has received the replacement tablet and reports it is working fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Dear Revdex.com,Dell representative [redacted] has followed up with the customer and authorized an external optical drive be sent Our records indicate the items have been delivered the representative has followed up to answer any additional questions We ask that she contact the representative at [redacted] for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer after troubleshooting authorized an onsite tech to replace partsOnce the onsite has been completed the representative will follow up to confirm all issues are resolvedWe request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a recent computer purchase We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, offered to process a refund for $or initiate a Return Authorization for a full refund The customer declined these offers Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Should he reconsider and want to accept either of the representative’s offers, we ask that he contact our representative within ten days from this response at [redacted] @ [redacted] for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the status of the system warranty, which expired April 4, 2014, our representative denied the customer’s request for a system replacement and out of warranty service is no longer available for this modelWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @ [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained Dell could not refund the amount for his locally purchase monitor but did offer a discount on a new purchase Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsHer request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, she may continue to receive Dell marketing communicationsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 30433201Dell Inc