Dell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please read the attached MS Word document which includes copies of the emails exchanged with Dell's [redacted] Regards, [redacted] ***

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Ms [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the order# [redacted] was delivered on February 20th, As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial creditOur representative also verified that the partial credit has been posted to the original form of payment and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 12/29/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they purchased the Dell extended service plan and are requesting the battery be replaced on their Dell unitAt this time the agent has advised the customer the hardare warrarty plan which has since expiredThe agent apologized and advised the customer the battery is no longer covered and cannot be replacedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the original submission, our records indicate the customer was contacted and assisted with his technical issues We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:The pricing did change By sending me a unit that did not include all parts as advertised and later confirmed, you overcharged me It also caused me to sell the tablet at a loss and I then had to reacquire it for an additional loss The SSD I placed in the unit had to be returned minus a restocking Another loss I incurred.Dell, via Twitter, told me days before my laptop shipped that this was a known error and that my order would not be affected, even after I made them aware of this specific problem Due to their lack of concern for my order, they doubled down on this mistake Dell has shown no willingness to make this situation correct despite their numerous errors They didn't even accept my request to build me the laptop as advertised even though they build computers for a living I told them I'd be open to an exchange for another model, yet they claimed this was impossible to do Dell can't do an exchange?Dell's $offer is a slap in the face and not even a good faith attempt to resolve this issue The $was to keep the defective laptop.I've wasted hours on this mistake of theirs From phones, calls, emails, twitter chats, trying to reacquire the tablet, having to return the SSD I purchased for this unit and losing money on a restocking fee, they have shown zero remorse See the attached twitter chat where Dell assured me, despite my warnings, that this was an isolated issue and my unit would be as described If Dell is offering me an additional $as compensation for their total mismanagement of this issue?The representative assigned to my case has no authority and has to check with somebody else what he can do That is also totally unacceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Dell called me numerous timesI want as promised , yr warranty on both lap tops in exchange for the gift card values with no extra charges Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative advised the customer, per the terms and conditions of the sale and the limited warranty, will need to contact the manufacturer of the graphics card for supportWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: 29823897Dell Inc

Complaint: [redacted] I am rejecting this response because: My laptop has had consist issues that are compounded by Dell's insistence to replace parts rather than replace the unit which leads to additional problemsSince they refuse to extend the warranty on the laptop I am fearful that issues with the hardware will continue to occur and after May 8th I will be without a functioning laptop and have no support to fix it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The original purchase date was for the original ComputerThis is a replacement because that computer was defectiveI have had several system replacements this was never the caseThis response has nothing to do with the fact that a battery on a brand new computer not even six months old has stopped workingThis complaint has to do with your product that you have sent as a replacement is defective as was the one originally purchasedThis is not a negotiation, I have told you what I want to be done, and I think that is very fair Regards, [redacted]

Dear Revdex.com,Dell representative [redacted] followed up with the customer and offered a refurbished exchange which is following the terms of the warranty At this time the representative is waiting for the customer to confirm Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 01/26/2015Dear Revdex.com,A Dell representative, [redacted] has been assigned to the case and has been in contact with [redacted] by phone to discuss her concerns [redacted] was upset with software issues and program settings (font size) changing on her computer [redacted] has offered to troubleshoot these issues, or replace the system with a refurbished exchange per warranty terms [redacted] is now waiting on [redacted] ’s decisionOur representative may be contacted directly via e-mail at [redacted] , if there are additional concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a credit to facilitate the customer receiving the full discount offered onlineOur records indicate the duplicate order has been returned and the credit applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and confirmed the credit which will reflect on the next billing statement We remain available to assist and ask that the customer contact the representative [redacted] @ [redacted] SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product returnOur representative will also follwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: It does not apply to meThey must have my file mixed up with another customer's fileMy issue was not with a "monitor"I did not receive any resolution to my problem with a defective XBOX sold to me by DellThe biggest complaint is with the lack of customer service and that Dell takes no responsibilityThey pass things off to departments within the company and try to force you to deal with manufacturer instead of taking care of an issue that falls under their responsibility Regards, [redacted] ***

Today’s Date: 01/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding promotional guidelines should have been included when the customer received the gift card As previously indicated, since the date of the original submission, a Dell representative contacted the customer and clarified the terms of the promotion which includes information regarding the expiration of the promotion and that Dell cannot extend the expiration date or provide replacement gift cards For this reason, the representative denied the customer’s request to replace the gift card As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently attempted to contact the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] attempted to contact the customer on three (3) separate occasionsHowever, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information [redacted] has also noted the customer’s order has been delivered Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc