Dell

Today’s Date: 01/26/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states a monitor order was canceled without permissionThe customer is requested the discounted rate on a monitor as compensation for time lostAt this time the agent has advised the customer because the monitor was no longer in stock all remaining orders were refunded to their respective customersThe agent also offered the customer a 5% discount on a new order which was declinedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns regarding the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Dell offered and sold me another computerNot the one I wanted with the operating system I wantedI purchased two in fact.They told me they were doing me a special favor and were giving me free shipping and expected me to place positive responses on social media.However, the free shipping it turns out was already and advertised part of the offer on their own websiteSo they were not being honest with me.Bottom line...I got NOTHING from Dell.At least I should get an extension of the warranties or somethingFirst advertising then pretending to give the customer something that was already part of the dealThis is terrible Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative Sacheendranath contacted the customer authorized for a depot service to be completed but the customer has failed to do so The representative has attempted numerous times to follow up with the customer with no response We remain available to assist and ask that the customer contact the representative [redacted] @Dell.comSincerelyExecutive Support TeamIncident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: The dell representative is confused and apparently NOT aware of the actual complaint The ACTUAL complaint was there were black spots on my monitor, DELL assumed there was damage and there is NO damage I told them I wanted a tech to look at it and they have refused my request stating there is damage...again there is NO DAMAGE to my monitor I have provided pictures and they have run diagnostic test to prove that I have requested that the unit be replaced because of it being defective I requested a refund of the extended warranty that I did receive PRIOR to filing the complaint with Revdex.com, a totally separate issue and it was requested within the days of purchase of that extended warrantyThe Dell warranty is still in effect, but it doesn't really matter since they are refusing to honor itDELL still refuses to address the screen issue which was the basis for the complaint.I am taking my computer to a computer repair service to get a diagnoses am my own expense Once again DELL refuses to accept any responsibility for their defective product Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Dell's lousy and unethical business model put the unnecessary burden on customersYou're supposed to support your product, no matter who owns itSuppose the buyer passed away after giving the product to somebody, then the new owner is out of luck? It's very unethical to do business that way Dell.Oh by the way, I have successfully convinced one of my friends who is looking to buy the same monitor to stay away from Dell after I told him how "good" your product and service areCongratulations! Regards, *** **

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently made multiple attempts to reach Ms [redacted] ; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the sale, respectfully denied the customer’s request for the pricing error to be honoredA $coupon was offered for a future purchase; however, it was declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Today’s Date: 12/30/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceThe customer states various technical concerns with their Dell unitAt this time the customer received their Dell exchange unit and has confirmed with the agent all is in orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request to keep the system as well as receive a system exchange or a refundThe customer was offered the option to retain his hard drive, for a fee The customer has stated he will not return the old system and has not responded to subsequent contact attemptsOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I never received what I paid for, my monitor never functioned as advertisedIt is a lemon with a design flaw Regards, [redacted]

Today’s Date: 10/27/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Joseph Allan Frank, to address the contents of their correspondenceAt this time the customer has not responded to the agents attempts at contactDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent is working with the customer regarding charges on a canceled order and their refundThe agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @ [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a couponOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe representative explained to the customer she opted only to purchase a one year warranty which expired on 11/29/ At this time Dell considers this issue closedSincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, Our records indicate the representative authorized an onsite tech to replace the touchpad The representative followed up to confirm issue is resolved and the warranty has been updated We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I ordered an advertised system The package came with a free tablet The tablet was received days after order The laptop was received weeks after the order.I saw reports of the laptops not being as advertised I contacted dell via electronic communication to make them aware of this issue of missing graphics cards After confirming my order, DELL told me it was a known issue affecting an isolated number of orders (at this point my order was not shipped) After they "researched" and confirmed my unit would be as ordered, I sold the tablet.Once the system arrived, it was missing the part I ordered and then re confirmed it would have.After hours of tracking down the tablet buyer, I had to pay $to get it back Dell told me I had to return both units to receive credit.Thus, the net outcome, Dell refused to build the system I ordered and would only refund the complete systemw ith tablet and thus I am now out $for DELL's multiple errors.I asked for them to exchange it for the correct system, the refused.I asked them to credit me the $for my troubles, Dell refused.Their only offer was 10% off a future purchase This is unacceptable, and after they way in which I've been treated, it's quite unlikely I'll ever buy another system, so again, the net outcome is hours wasted on an order that was not as described and losing $due to Dell's numerous errors.I request Dell make me whole or exchange the purchase for an acceptable unit.The person who contacted me, Sam, also had no power to do anything He had to check with somebody else, and that took days I wish to talk to somebody who has authority to actually make this situation right and make me whole after their number errors and promises Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First, upon placing orders on the phone, I was explicitly told and assured that I would be receiving promotional gift cardsThe representative did not say that there were any conditions or contingencies upon receiving the gift cardsI was not told that I may or may not receive them based on any termsI was only told that I would receive said amounts in the form of gift cards within 2-weeks Second, I have received more than ten promotional gift cardsIt is not stated that a customer cannot receive more than ten within a day, a month or any time periodBased on past business principles, I continued to orderAfter receiving much more than ten, I had no reason to believe that I would not receive the promised gift cardsIf I stopped receiving them after ten, I would have understood that the limit is for a lifetime or a year and so forthThere was no warning that I would not be receiving promised gift cards and Dell told me that I would receive them within 2-weeksHad I known that I would not receive them, which Dell should know, I would have cancelled the orderWhen I called to ask why I had yet to receive them after weeks, they told me that they may still be on their wayAgain, I called after another couple of weeks to ask them to send my missing cards, but they tried to trick me by sending old, past, already received cardsWhen I called another time, they sent me new cards that were suspended and mark as unusable only when I went to redeem themBy that time, any return period had vanishedI could not return the items even though they were still manufacturer sealedThis is intentional deception and fraudulence Third, I have not received any Dell Advantage Gift Cards for my ordersI was supposed to receive a percentage of the order amount back in gift cards The fact that I have not received these either is further proof that Dell is trying to trick customers upon placing orders for promises of future "savings" or gift cards that they will never receive Dell's "promotions" are intended to mislead the customerThey don't live up to their promisesTheir business ethics are in question Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell has agreed to accept the return of the customer’s computer for a refund The refund should appear within the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] regarding his concernsPlease note that as a gesture of goodwill, Dell Financial Services waived the late fee and submitted an update to the Credit Bureaus related to his Dell Financial Services accountThe update can take 30-days to reflect on his credit reportWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case he has any further concerns in regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dell representative [redacted] is attempting to follow up with the customer as discussed At this time we are waiting for the customer to respond so that we can provide additional information and assistances Please have the customer contact the representative by email at [redacted] @Dell.com