Dell

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer The representative can be reached directly by email at [redacted] @Dell.com.SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Today’s Date: 01/30/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative dispatched a return for credit and our records indicate the tablet has been returned and credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response becauseDell refused to honor their price I was promised twiceAnd instead has attempted to pull a bait-and-switch to try and get me to pay 25% for an identical item Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative directed the customer to the website to option out of calls and advised it could take up to six weeks to be completely removed from call listsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has been satisfactory to me thus far Dell has been most responsive to the Revdex.com complaintMy last statement still had one of the disputed charges as unresolved, but I did have a voice mail from Dell that very day, saying that all of the charges had been refunded to my account and my account had been locked Since my account is blocked, I cannot log on to check the account, therefore, I am accepting the statement of the voicemail that all the charges have been removed If the third charge is not removed as promised, I will contact you again Regards, [redacted]

Dear Revdex.com,Dell representative [redacted] followed up with the customer and onsite been authorized to replace the wireless card The customer has postponed the onsite until 4/once the onsite has been completed the representative will confirm issue is resolved Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained the customer was not invoiced for the ATI Graphics Card; however, as a onetime goodwill gesture a credit was applied to the orderThe customer confirmed he received information concerning the My Dell Rewards via email and our representative dispatched onsite service and our records show it is completeNo further issues have been reportedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Regards, [redacted] This is not what was promised to me Additionally, Dell has not addressed the monies I was forced to spend ($200) to get Best Buy to install my hard drive Their technician did not, even though they (MrDeepak and MrMohamed), admit that I have onsite maintenance.They continue to operate in a very dishonest manner.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was able to help get the refund issued Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was assured by Dell's salesman, [redacted] ***, that Dell's were very reliable, and that by purchasing the additional insurance offered, that if there were ever a problem, that it would be repaired the next business day, even in [redacted] .I ordered and paid for the computer with Chase United Mileage Plus Explorer card.It sounds certain that, as with all of the other failures, Dell will do nothing, so please mark this as unresolved and I will give up on themThey have proven what kind of company they are Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:As explained to the customer service representative - the WIFI works at sometimes and not at others The service provided is more than subpar an unacceptable They sold a lemon of a product and dont stand behind the customer service that they guarantee They are willing to provide service whenever they feel like not when needed That's not service and excatly why a refund was requested Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently made multiple attempts to reach Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that a product return has been processedOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @ [redacted] , in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Our representative explained to the customer that “Dell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors” as outlined on Dell’s website here: [redacted] Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [email protected] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:This is a follto Case [redacted] After further review and discussion with my legal team, Dell's terms and conditions are as follows: Limit of Promo Cards per order and per promotional offer for PC sales and limit of Promo Cards per order and per promotional offer for electronic & accessory sales [redacted] I did NOT purchase items that each qualified for a promo card (promo cards per order) at any given point in my order history NOR did I purchase of the exact same items in either the same or various orders (promo cards per promotional offer)Based on Dell's terms and conditions, I did NOT reach the limit of promo cards per order and per promotional offerTherefore, I do qualify for and should receive the (3) $promo cards for a total of $75.I am requesting that Dell send me a $Dell gift card to my email address on file ([email protected]) as soon as possible Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:Their actions did not resolve the problemWhile the system's wifi is working better, the connection/signal drops often and struggles to connect unless within very close proximity to a routerI am requesting that Dell either replace the internet card or provide us with a computer that works properly Regards, [redacted] ***- [redacted]