Dell

Complaint: [redacted] I am rejecting this response because:I reject the response by Dell due to mountains of evidence provided to both the Revdex.com copying also [redacted] and [redacted] of Dell showing proof of what I asked to purchase, being advised it wasn't available but what will/was sent is much better/at least comparable, once received non worjing in which sales person was immediately notified and advised of the issues in which I was then told "yes" what I originally asked for the Dell XPS Mwas available but then disappeared when waiting on what to do next as far as scheduled pivk up and return of this broken down Latitude that has caused me to hae to purchase a new laptop as well as my personal accounts, files being hacked and breached due to built in logging monitoring software addedFull refunded is still requiredOr please advise to whom and where I need to file as Dells headquarters is not within the same state as I Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] @Dell.com has asked many questions regardinginformation already provided and does not clarify when he or she providesinformation that needs to be questionedThisperson will not clarify the information they provided and he or she states thatthere is no one else at Dell I’d be allowed to speak to, regardless of she orhe being unable or unwilling to explain the information provided [redacted] @Dell.comseems to have trouble composing clear client correspondenceMany one lineemails were sent to me asking for details one by one that had already beenprovided as part of my complaintsWhen presented with my sales receipt details and email proof ofthe receipt [redacted] @Dell.com stated that the machine was already purchased“much earlier” which would have had to have been by someone else before me as I’dnot purchased anything else from Dell prior to October 22nd, withinthe last few yearsI definitely did not purchase a Dell Optiplex computersystem from them ever before thisFrom what [redacted] @Dell.com stated I can onlyassume that the machine was returned by someone for some reason and I was soldreturned goods that were not refurbished or recertified again after the firstcustomer purchased the machineI can only assume since when asked if why he orshe said the machine was purchased “well before” the date I purchased it he orshe will not explainI’m not sure if [redacted] @Dell.comwas trying to disprove the validity if my receipt or if he or she simple sendout information to Dell customers that they have not verified to be correct.Either way, this persons conducts leaves me with little confidence as to whetherwhat theywrite to be true and/or correctFor weeks I have tried to get clarification on this but [redacted] @Dell.com will not say whyhe or she wrote that the machine was purchased “much earlier” than the date I purchasedit onYet he or she also agrees that I purchased it on the date my receipt indicates,being October 22nd, I have only made one purchase from them inthe past few years, via ebay, on October 22nd, 2014, never beforethenOn one hand, he or she states they agree that I purchased the machine onOctober 22nd, on the other hand [redacted] @Dell.com states it waspurchased “much ealier”After multiple requests for clarification of thisprior sales date [redacted] @Dell.com has not respondedBeing that the machine failed weeks after I purchased it andDell has not commented as to why [redacted] @Dell.com stated the machine was already purchasedby someone (I would assume someone, all that [redacted] @Dell.com stated was thatit was purchased “well before” the date I purchased it on) before me, I canonly assume that the machine was returned by the previous owner due tomalfunction and then was resold to meAgain, please note that [redacted] @Dell.comhas not clarified why he or she stated that machine was already purchased on adate "much earlier" than the date I purchased it, which was October22ndWhy do they have record of this machine being purchased by someone beforeme? Surely they should be stating that a machine would be recertified orrefurbished before it is passed from one customer to the next, instead [redacted] @Dell.comstated otherwiseSomeone purchasinga refurbished and repaired machine should be shown as the first owner of thatmachine as it is supposed to be brought back to the level of functionality asadvertised and enter a new warranty periodRefurbishment would indicate thatdefective parts were replaced or repaired but [redacted] @Dell.com wrote thatthe machine was “tested” before I purchased it with no mention of what thesetests areI would think that a refurbishment process would catch a hard drivethat is soon to fail only weeks after it was “tested”There was no mentionof fixing previous problems with itThis detail has already been amended to myRevdex.com compaint and has not been addressed by the companyWhen I requested proof that the machine was refurbished, whichwould be a list of the serial numbers the repaired components, I was ignored [redacted] @Dell.com seems to feelthat just stating something should make it acceptable.Dell represented this machine as being refurbished which shouldmean that steps were taken to fix any problems with it before selling it toanyone [redacted] @Dell.com told me that the machine hasalready been purchased by someone before meAs Dell will not explain why [redacted] @Dell.com stated that my receipt information wasincorrect and the actual sales date was "much earlier" the date Ipurchased the machine, while Dell also states that indeed they accept myreceipt with the actual purchase date to be the proof of sale [redacted] @Dell.com has stated that he or she does notanswer to a Dell manager when a customer is dissatisfied with poorcommunicationsIf the machine was not purchased by someone else before me thenwhy did [redacted] @Dell.com say it was?Being that it seems that Dell already anticipated the goods tofail early by stating that they only wish to honour a day warranty asopposed to the day warranty they agree that refurbished machines sold elseby them fall under and the mysterious sales date “well before” the date Ipurchased the machine which has not been explained I can only assume I was soldreturned goodI’m left only able to assume due to the poor service and lack ofinformation provided by [redacted] @Dell.com.Further to the disclosure that the machine was purchased bysomeone other than me, before me, [redacted] @Dell.comprovided a link to the ebay website to prove something about a day warranty butI did not use the ebay website to purchase the machineHe or she was alreadytold as suchThe machine was purchased using the ebay app on an older versionof Android so I was not presented with the webpage that they refer to when Ipurchased the machine using the ebay appHe or she mentioned nothing about theebay app for an older version of AndroidI’m not sure why they are referringto another company’s website when I did not purchase via this websiteHe orshe has also failed to address the slip put in the shipping box referring customersto view warranty information at [redacted] Regardless of these detailsnot addresses by [redacted] @Dell.comwhat is at issue, due to the information provided regarding the previous salesdate is that it seems I was sold returned goods [redacted] @Dell.com states“we always stand by our products”The machine I bought from them no longerfunctioned after weeks of useThis is not the same type of company I didbusiness with years ago when buying earlier Dell productsAccording to [redacted] @Dell.com Dell is a companythat stands behind products that fail after weeksThat is a sad representation of this company Regards, [redacted] ***

Today’s Date: 11/25/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution thus far is satisfactory to meThe egift card is not working at this time Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched onsite service and the customer reports the issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Wednesday, February 11, 7:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] I disagree I realize these issues must eventually be closed, but not all issues can be resolved This issue has NOT been resolved and Dell has no intention of resolving it If you close it as “unresolved” that will be acceptable [redacted] ###-###-####

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA system exchange has been processed and our records indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and authorized for a coupon code be issued The representative followed up and confirmed that the customer has received itWe remain available to assist and ask that the customer contact the representative [redacted] _ [redacted] SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 10/22/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in their correspondenceOur representative, per the terms and conditions of the warranty, offered the customer an exchange, which was acceptedOur records indicate the system has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Dell representative [redacted] has followed up with the customer and apologized for her experience due to the situation the resolver has authorized a new exchange The representative will follow up with shipping information once available We ask that the contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the item(s) did not qualify for the promotional priceHer request for promotional price or free tablet was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has helped refund the TV order for the customer and will process a discount on a new TV order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: I have tried contacting *** many times and cannot get through to himMultiple e-mails have been sent Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence; however, the customer is not available with the system for an extended period of timeOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to his claim he was promised a new tablet The customer purchased a refurbished tablet orginially and there is no documentation he was promised a new tablet The representative explained that we will continue to support the tablet under the terms and conditions of the warranty The representative also gave the option of returning for credit but the customer disconnected the call We remain available to assist the customer We request the customer contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc

Complaint: I am rejecting this response because: I still feel that the product was of poor quality and their offer to fix it at my cost was all that they offered Regards, [redacted] ***

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concern with a television purchased through DellAt this time the customer has provided the agent with the order number as of 1/and the matter is being researchedAs is required by the Revdex.com a response is being issued today, however the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has offered to capture the system to bring into the Dell LabThe customer has requested a week to test the systemThe Dell representative will continue to work with the customer until a final resolution is determinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc