Dell

Complaint: [redacted] I am rejecting this response because:The above refurbished computer he mentions DOE NOT HAVE A HARD DRIVEI sent it backThe next one he sent me DOES NOT HAVE THE SIDE KEY BOARD OR A DVD/CD MAKER this it what I bought the original computer forI do the accounting for my business and I need to be able to burn CD;sThe one he sent me does not have these features Below is Dell's online list of problems I have had since purchasing their computer in less than a year Additionally this rep yelled at me and was very rude, he told me to go buy the computer I needed to suit my business on dell.comThis is what I did ORIGINALLY and it barely lasted monthsThis is poor workmanship and poor customer serviceI received an email from Dell saying that external components will not be consideredI purposely bought a computer with a side key boardLastly I would like to point out that the computer they sent me sells for $540, I paid $for mineThose extra components COST EXTRA 12/30/2014Inspiron - 7547In ProductionN/A13734771475219422100267102567612/23/2014BASE,NBK,INSP,BTX,7537Shipp...⇄ Video Disk Drive,Resource Dvd,OAK,HSW15/7DeliveredN/A1373477147311347859/19/2014Hard Drive,1T,S2,5.4,512E,M8BPShippedN/A1373477146940908676/10/2014Battery,Primary,65...⇄ Core Processor,Lithium,Symmetric Multiprocessing,V2ShippedN/A1347286816362991130026710256765/29/2014Battery,Prima...⇄ Core Processor,Lithium,Symmetric Multiprocessing,V2DeliveredN/A Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched a replacement system and our records indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Can you explain what your stancein this matter is? I suppose you are aware that the technician came again forthe third time to take apart my computer, changed the parts again and theproblem persists after months of multiple calls, chats and visits.Since I bought this product inthe USA, and it is a portable equipment and I have been unable to use it sinceI bought it in June of 2014, I will accept to request the TAG TRANSFER that youoffer, IF you (DELL USA) guaranteethat this will assure me that my equipment will be fixed to my satisfaction andwork according to specs as advertised in no less than on more technical visit ordays, or that I will receive a new replacement equipment that performs as itshouldI do not want Dell [redacted] to clean their hands and say they can´t coverit because it was bought in the USAOr have the end of the soon to expire oneyear warranty in June of 2015.Again I repeat, I am willing togo ship and receive an exchange on my [redacted] address, you do not have to ship to [redacted] if that is a problem for you.Sincerely [redacted] Regards, [redacted]

Dell representative [redacted] contacted the customer to acknowledge the situationThe representative advised the customer that a credit is being processed and will follow up once posted The representative can be reached directly by email at [redacted]

Today’s Date: 02/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time a request to re-open the case for customer contact has been filedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not feel responsible for repairs that were not properly repaired the first time Regards, [redacted]

Dear Revdex.com,Dell representative Suneel has followed up with the customer and authorized for a new exchange system to be sent The representative will provide tracking information once available We ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 11/04/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states various concerns with their Dell systemAt this time the agent is processing an exchange unitHowever, as is required by the Revdex.com a final resolution is being submittedThe agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any other questions or concerns Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a replacement monitor was delivered on April 9th, under FedEx Tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] How convenient that Dell is not set up to resolve this problem because their policy is to not reimburse items not purchased at Dell At least the person that called acknowledged the fact that the picture showing all the components of a complete computer system, including a monitor, was misleading That really does not resolve the problem that I had to go out and purchase a monitor, in order to have a functioning system Of course, it is easy to make an offer that is useless when you know a monitor was already purchased at an outside source by the customer I am really disappointed with how Dell has handled this problem since the first time the problem was brought to their attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received a second replacement computer on 11/18/which seems to be working satisfactorilyI appreciate the involvement of the Revdex.com as I had been working for two months to get this matter resolved on my own, and I had still not reached any resolution with Dell Within a week of filing a complaint with the Revdex.com, I finally received a new replacement computer It's a shame that Dell will not listen to their customers until Revdex.com gets involved I would never again purchase a Dell product because their customer service is not satisfactory It took filing a complaint with the Revdex.com to get a timely and satisfactory response Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The final resolution will in no way meet any of the requested outcomes provided in the initial complaint Working with Mr [redacted] has deteriorated to the point that Dell was instructed to cancel the order and refund all charges to my Dell Preferred Account All correspondence in the course of working with Mr [redacted] was copied to this Revdex.com office which I hope will remain a part of this complaint file.At this point, Dell has permanently lost a customer Even after the filing of the complaint, Dell had every opportunity to retain this order, but responded poorly However, I would request that this complaint remain open until the completion of all returns and refunds have processed and posted to allow confirmation no other problems will remain or arise There has been an incredible amount of effort wasted from the beginning of the initial order through the complaint process until now I do not wish the prospect to remain that a later complaint would need to be filed should these refunds not occur Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am aware that my warrenty is expiredHowever, the product I recieved from DELL computer has never worked to begin withI am still requesting a replacement Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of the limited warranty, our representative offered the customer an exchangeThe customer accepted and has confirmed the replacement system has been received and has no technical issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I had contact with her yesterday, and I've received emails from herAnytime I call her she is busy with other customers helping themToday she was having technical difficulties on her end when she called me then my cell phone disconnected, and when she called me back she tried to remote my computer again, but it didn't work and she said she couldn't help me right now and hung upI have received an email from her since then, and she will get back to me againSo it's still a work in progressBut I don't know if she be able to fix the problem, but I will see

Thank you for providing a copy of the customer’s submission Dell representative, ***, has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution We ask that the customer continue to work with *** The representative can be reached directly by email at [redacted]

Today’s Date: 02/25/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has processed a refund for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] should they have any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc