Dell

Today’s Date: 02/11/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order and financing concerns with a television ordered through DellAt this time the agent has processed the customers credit and advised the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotionally priced television order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, the representative followed up with the customer to verify that the television has been delivered We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: first of all I sent an email correspondence on feb regarding an issue to which [redacted] replied that it's not possible to work and within a week I called a Dell technician and he advised that the issue was due to a faulty motherboardThe same motherboard that was replaced before days and during the replacement it came with a day warrantyAnd when asked to find the call history, I got a reply that they can't find anyI also spoke to [redacted] to repair the motherboard for freeI also told that I am fine if I don't get a refund or a replacement Regards, [redacted] ***

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matter We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell representative, ***, explained Dell is a Global company the representative offered again to assist the customer with any concerns or technical problems but the customer refused We request the customer follow up with the representative if she has any further questions by emailing the representative at [redacted] @Dell.com SincerelyExecutive Support TeamIncident [redacted] Dell Inc

Today’s Date: 05/01/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have had added accidental damage added at the time of purchaseThe agent advised the customer accidental damage cannot be added beyond days of the invoice dateThe partial refund of the warranty was offered as a gesture of goodwillDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I spoke with a Dell representative (a different person called me, not the representative mentioned previously) and took my card information for a refundI am now waiting for that refund to be processed and will update accordingly once it does Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and did troubleshooting with the customer to determine what the issues maybe The customer had removed the battery and could not locate it so the resolver was unable to complete the updating the drivers Our records could not locate any software charge The customer has not returned any further follow up calls by the representative We remain available to assist and ask that the customer contact the representative [redacted] @Dell.com SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available We remain available to assist the customer but does not do price match but are willing to discuss the customers concerns Please have the customer contact the representative by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Thank you for providing a copy of the customer’s submission A Dell representative will be assigned to this case and will contact the customer to address the contents of their complaint

Complaint: [redacted] I am rejecting this response because: The business further wasted my time by making me go through their seriously inefficient customer service; they put me through hours of holds and transfers in order to set up the repairAlso, the tech was unprofessional due to two cancellations after the planned appointment timeWhat I have been through with Dell easily warrants a refund or a brand new unit, but the company kept put me through a series of repairsA unit needing that many repairs is inherently flawed and should have been replaced completelyI truly feel that I have been scammed out of $1,of my hard earned moneyI will never buy anything from this company that clearly offers garbage customer service for their equally garbage productsOne more than thing, [redacted] assured me that he would take my customer service concerns after the fourth repair is complete, but they was simply a ploy to get me to shut up and never bothered to hear out my experience Regards, [redacted]

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and explained about the hardware warranty and accidental coverage The representative further explained this type of damage is not covered under the hardware warranty but has requested pictures for review from the depot center The customer stated she did not want any further contact from Dell unless we agreed to cover the damage.The representative can be reached directly by email at [redacted] @Dell.comSincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence; however, they have not been able to discuss the correspondenceOur representative, via email, provided technical assistance and the customer has not respondedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:I am still having the trouble and technical support does not want to work on it they say I am working with someone else and will not transfer the phone Regards, [redacted]

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Please have the customer contact the representative directly by email at [redacted] Sincerely, [redacted] ***Incident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match [redacted] [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a full refund for order# [redacted] to the original form of paymentHis request for any additional discount or credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: Dell's offer involves replacing a defective unit with another of the same defective unitI was sold a lemon and continually replacing it with another lemon is not responsible business practiceRegards, [redacted]

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, our representative contacted the customer to provide assistance and explained that a replacement computer is not an option at this time Per the terms of Dell’s Limited Hardware Warranty, our representative connected with the customer’s computer to run diagnostics and assist with any hardware issues The representative determined that the computer is functioning properly at this time We remain available to assist the customer under the terms and conditions of her warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: 30452558Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the Dell limited warranty, our representative respectfully denied the customer’s request for a new system replacement; however, a refurbished system replacement was offered or service to the customer's systemThe customer declined and requested no further contactWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @ [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on October 14th, However, as a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a Depot repairOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc