Dell

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceDepot service was provided to the customer; however, the customer still has issuesOur representative respectfully denied the customer’s request for an exchange and offered technical assistance or further depot service to the customerThe customer declined and wishes no further contact from DellOur representative remains available and may be contacted directly via email at [redacted] @Dell.com We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup depot service to fix the customer’s issues and confirmed it is now working and the BSOD software issues have been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the return and refunds of the customer’s order which should reflect within the customers next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

I do not accept the response that Dell madeThe reasons are:They say that they are waiting for a response from an e-mail/phone contactThe last time I heard from the Repmentioned he told me that there is nothing wrong with my computerAmazingly, it is continuing to do the same thing He refused to service the computer since there is nothing wrongI have demanded to speak to someone else within the companyThe Repmentioned was rude & told me I was wrong, that there is nothing wrong with this computer [redacted] ***

Today’s Date: 01/28/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states various technical concernsAt this time the agent has advised the customer the unit is nearly three years outside the warranty period and cannot be serviced or exchanged as reuestedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, we explained the hardware warranty does not cover software issues Dell representative [redacted] has attempted again to follow up with him and over assistance as an exception but the customer remains unavailable Please have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns.Advanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com,Our records indicate the representative has attempted to follow up with the customer several times with no response The customer is already outside the return period and has been given every opportunity to make a decision We ask that the customer contact the representative at [redacted] @ [redacted] for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Today’s Date: 10/23/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dell representative, [redacted] is attempting to reach the customer by phone and email; to confirm resolution but the customer has not responded to the representativePlease have the customer contact the representative by email at [redacted] @Dell.com

Complaint: [redacted] I am rejecting this response because:I paid $ for the water damage and the computer lasted another months, this is not acceptable I have also been advised by several computer repair shops that the sticker on back of my Dell is not a factory refurbished sticker, which brings to question whether the laptop was refurbished correctly; in closing, the laptop should have been in an as new condition which should last more than monthsI would like my laptop repaired correctly and returned back the way it should be at NO additional charge Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently attempted to contact the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] attempted to contact the customer on three (3) separate occasionsHowever, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact informationShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] regarding the issues described in his correspondenceOur representative provided technical assistance to the customerMr [redacted] reports all issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] *A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative informed the customer an exchange has been dispatched and our records indicate the exchange has been deliveredThe customer has not responded to subsequent contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: It's kind of hard to forget the fact that I personally drove to the UPS store with all products in hand and provided them to the man behind the counter (who did remember me when I went back to the store to get proof of my visit who was also the owner of the establishment) and paid for the shipping box to put all items inThe actual shipping weight of the box I sent was just over poundsThe shipping weight for the initial laptop was just over poundsThis is proof that I sent all products back in the same box and I'm sure whoever reads this at the Revdex.com will agreeI am also taking it to the next level to small claims courtI'm sure that the courts will see it my way alsoIt's very frustrating to see how this type of fraudulent activity can happenIt's beyond ridiculous for them to accuse me of not sending back the products just because I put them in the same box and didn't send them separatelyAnd to this SO CALLED MANAGER at the receiving center claiming after months that he clearly remembers my box and that it only the laptop in the box, SHAME ON YOUThis is a pathetic attempt to covthe fact that someone either misplaced or stole my equipment because they were not sent separatelyIt makes more sense to send the items together to help reduce the risk of losing the items, unfortunately the exact opposite happened and I LOOK FORWARD to my day in court Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative has removed the hold against the customer’s accountWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceA gift card has been sent to the customer and a credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: 29906739Dell Inc

Complaint: [redacted] I am rejecting this response because: The individual in question specifically told me that my laptop could be replaced on our first conversation after three major parts had been replaced three timesSince then I have been told by other IT managers that I had reached a point where my laptop would be replaced should I continue to experience issues, which I haveI was told that despite numerous issues and failures to fix the problems that NO additional warranties NOR full replacement of the faulty laptop would be offered EVER, there has been a great deal of emphasis on the part of *[redacted] , that I would NEVER see his original promise of replacementI believe that is it Mr [redacted] 's goal to see this laptop limp to its one year anniversary and then wash his hands of the now EIGHT MONTH long ordeal that I have had to go through with a subpar laptopI only ask that I receive what I paid for, a full functional and successfully working laptop that does not require days of lost wages and frustrationI am especially disappointed that Dell did not deal with this without the intervention of someone OTHER than Mr [redacted] , who contacted me to notify me that he would continue to refuse to uphold his original statement that after major parts were replaced times that the laptop would be replacedThe motherboard and hard drive have both been replaced three times at the time of this writing Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] contacted the customer regarding their concerns with the order apologized for the experience and offered to assist with getting a new order placedThe representative attempted to follow up several times after customer worked with a designated sales representativeOur record reflects a new quote was configured and sent to the customer but there has been no response from the customer in regards to placing the new orderWe remain available to assist and ask that the customer contact the representative should they have any additional questions at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc

Dear B [redacted] Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently attempted to contact the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer the post office could not deliver their order and returned it to Dell, so the order was refunded Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]