Dell

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission.A Dell representative [redacted] contacted the customer regarding their concerns with the order The representative explained we would need to bring the system into the depot for repair The representative followed back up with the customer to confirm she has received the system back and confirmed system is working as designed We remain available to assist and ask that the customer contact the representative should they have any additional questions at [redacted] SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his request to opt-out of Dell promotions has been processed [redacted] Please note that it may take some time for changes to take effectIn the interim, Mr [redacted] may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceThe refund has been processed and the credit applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Please see attached email thread including the latest response I am sending to [redacted] and [redacted] pursuant to Dell's latest reply to the Revdex.com thread.Perhaps the Dell Executive Support Team that replies to this Revdex.com thread is unaware - but the reason this case is still open at Revdex.com is because I am not getting an acceptable response from [redacted] and [redacted] (the Dell managers assigned to the case whom the Dell Executive Support Team keeps informing me I should contactIt is because I am not getting any progress after contacting them, that I am continuing the thread here on the Revdex.com site.I have stated before and will state again, it is very frustrating that the Dell Executive Support Team seems to mindlessly repeat their prior standard responses as opposed to making an earnest attempt at resolving this issue in as timely a manner as possible Regards, [redacted] ***

Today’s Date: 12/10/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent is pending the television to arrive to DellAs per Revdex.com policy a final response is being submitted todayHowever, the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the Dell limited warranty and the damage to the system, our representative respectfully denied the customer’s request for a replacement systemOur representative offered out of warranty, fee based service to the customer; however, the customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondence Our representative dispatched onsite service and our records indicate it is completeThe customer reports no further issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 02/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states price and order concernsAt this time the agent has worked with the customer to their satisfactionThe order is being processed and the agent is updating the customer accordinglyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns..Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: 30540409Dell Inc

A Dell representative contacted [redacted] *** and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and explained that warranty has been updated The customer confirmed that the warranty issue has been resolved We remain available to assist and ask that the customer contact the representative [redacted] SincerelyAdvanced Resolution GroupIncident [redacted] Dell Inc

Thank you for providing a copy of the customer submission Dell representative [redacted] contacted the customer to acknowledge the situationThe representative would need to research the situation and will follow up shortly The representative can be reached directly by email at [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA replacement has been dispatched and the customer verifies she has received the replacement and has no issues with itWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer has continued to refuse assistances even when exceptions to policy have been madeAt this time the customer will need to troubleshoot in order to receive any further supportAdvanced Resolution Group Incident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: DELL should keep its word when offering a free product when you buy a computerI have put the word out on this SCAM by DELLMyself, family and friends will never buy DELL again Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: mr [redacted] openly admitted when I asked him if he knew that this particular model had issues and he replied yes..then that it was only one batch..whatever...I am angry that they quite obviously put the same faulty parts in it when they "fixed it" ...if there is no fixing this model, then as I stated, man up and send me a comparable laptop with same os, ram, memory, EVEN IF IT IS A REFURBISHED ONE...and a warranty on that one...it angers me that I paid so much for this one an that at this moment, I will never get my moneys worth out of it..as I stated, I am a poor person, and a computer is necessary now days to apply for jobs etc...which I do on a regular basis..and the offer of 10% off on the purchase of a new dell...YOU HAVE GOT TO BE KIDDING ME RIGHT??? I WILL NEVER BUY ANOTHER ONE, EVER...AND I WILL NOT RECOMMEND THEM TO ANYONE I KNOW EITHER..it will NOT hurt dell's fat pocket book to make good on this....especially when they OUTSOURCE ALL THEIR CUSTOMER SERVICE AND TECH SUPPORT TO INDIA WHERE THEY PAY BEANS FOR THAT LABOR...sickening is what it is...and whomever owns dell should be totally ashamed...I want this made right and I will not stop until it is Regards, [redacted] l

Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation it was found that the personal email address had not been suppressedPlease understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processingAs a result, it may take up to days before an opt-out request becomes fully effectivePlease accept our sincere apologies for any inconvenience this may have causedYou may contact me directly by email at [redacted] @Dell.com for any further assistance you may need in this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:The Response from DELL, INCwas, and remains inadequate.First of all, their Representative, “ [redacted] *”, only grudgingly, and finally admitted that he was based in INDIA, (thus explaining the heavily-accented, and, at times, very hard-to-understand English).< [redacted] “* [redacted] ”, is what appears in his subsequent E-Mail; he orally spelled to me as, “ [redacted] ” >This Telephone Call, from INDIA, was contrary to what I had openly expected, and demanded.DELL has Offices in Texas, the Revdex.com is also there, so why this diversion to another Country, once more .???And, that Country is INDIA, from where they routinely make, and send Junk Telephone and Facsimile Calls to Citizens | Registrants of The National Do Not Call List (DNCL) in CANADA, and the National Do Not Call Registry in the UNITED STATES, thus completely ignoring our Laws prohibiting same.Therefore, when DELL ‘hands off’ to INDIA, first their illegal Activities in the USA., plus CANADA, and then now, even this Formal Complaint to the Revdex.com in your area, is offensive.Next, [redacted] was unable < ? > | unwilling < ? > to supply me with a Facsimile Number for DELL, INC He suggested that I write to the Office for DELL, and after some searching, provided me with a [Physical] Address in Round Rock, Texas, for me to use, but at my Expense.Third, while he orally apologized for all of their Intrusions into my Privacy, there appears that no such Apology will ever be made to me, in writing, and originating from DELL Management in the UNITED STATES, and/or CANADAFourth, he was unable to provide any Compensation | Restitution for all the Damage inflicted upon me.All he was willing to do, was fill in a, “ .Form .”, allegedly requesting that my Number, ###-###-####, be removed from future Junk Communications from DELL, again without disclosing how DELL ever obtained this Private, Unlisted Number.< If this is all that he going to do, there was absolutely no need to even call me; he already had all the Information necessary to complete his alleged, “Form” Therefore, one can only conclude that this is how DELL operates >When I informed [redacted] that this was what another INDIA-based DELL Representative supposedly had done many Months ago, he could only suggest that I contact them again, if this did not 'work', and he would then, “ .escalate .”, the Matter Obviously, I then asked why it was not being escalated now, but [redacted] could not offer any real Answer(s), other than to keep repeating that he was currently filling in their, “Form”, but it could take several Business Days for that to become effective How many such Days, precisely???? First, “ to Business Days .”, then when pressed for an exact Date, a vacillation as to how long this process could actually take.So, to repeat, orally, “* [redacted] ”, first promised that in completing his, “Form”, would then only take, “to Business Days....”, to stop these Facsimiles When I informed him that his last previous Associate, “Suny”, said, “....up to Weeks....”, he then became deliberately vague In his E-Mail, he then vacillated once more, stating that, “....it may take some time for changes to take effect In the interim, you may continue to receive Dell marketing communications from us....”.Huh???? So, how long, EXACTLY????.What I find interesting is that he never once asked for any Copies of ANY of their intrusive Facsimiles One would reasonably expect that that would have been necessary, if DELL was actually serious about the Problems these have caused me, and wanted to properly investigate their illegal Actions, and sending them from | hiding behind, “Blocked Numbers”.< Oh, right - DELL would then be forced to provide me with a Facsimile Number, so that I could 'Fax' such Copies to them .!!!!! >It is my belief, that the, “Form”, which, “* [redacted] ”, allegedly completed, is merely the same one which I was told, and was assured many months ago, would then solve the Problem.It certainly did not perform that Function THEN, nor do I expect it to NOW .For instance, the Link provided by, “* [redacted] ”, in his E-Mail of January 28, does not even work < ! > Could it be that that, “Form”, if it even exists < ? >, is not in the English Language?I also find his added Clause, “Please consider the environment before printing this email”, to be openly insulting, considering my many REPEATED Complaints to have DELL cease and desist from sending me unauthorized, by me, Facsimiles, which are then printed on MY Paper, using MY Facsimile Machine, MY Supplies, and so forth.In Summary:( A ) This Complaint should be handled by a Senior Manager, employed by DELL, INC., and who is physically based, and resides either in the UNITED STATES, or, in CANADAThese Offences occurred in North America; they should consequently be addressed here as well;( B ) That Individual must prepare an Apology, signed, in writing, and sent via Courier to me, along with, “( C )”....;( C ) To deny Compensation | Restitution is absurd; DELL, INChas caused me personal Damages, Expenses, Duress, and many, wasted Hours; therefore DELL, INCmust be held accountable for remedying sameThis could all have been avoided if DELL, INChad simply resolved this when they were first informed early last Summer, 2014;( D ) Further Compensation | Restitution, should these unsolicited, and unwanted Facsimile, and/or Telephone Calls continue on, or after Today;( E ) DELL, INCshould fully explain, why they even utilize a, “Blocked Number”, to make such Calls;( F ) DELL, INCshould disclose how, when, from, and why they obtained a Private, Unlisted Facsimile Number;( G ) DELL, INCshould also disclose their own, permanent Facsimile Number(s), both to me, and to the Revdex.com;( H ) DELL, INCshould provide a ‘Hard Copy’ of the dated, “Form”, which, “D [redacted] ”, allegedly completed, again both to me, and to the Revdex.com Regards, [redacted] ***