Dell

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in their correspondenceOur representative informed the customer the return has been received and our records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Today’s Date: 12/12/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceAt this time the agent is pending the television to arrive to Dell and is in transitAs per Revdex.com policy a response is being submitted todayHowever, the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer informed our representative that the third party vendor processed a refund We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that WHEN Dell has put me in contact with a Sales person AND provided me with a discount, THEN we can resolve this case Regards, [redacted]

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return to depot dispatch to service the customer’s computer, but has not received any response from the customer for information pertaining to shipping the computer in for this service Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative offered the customer a return for refund; however, a refund cannot be provided for items not purchased from DellThe customer has not responded to multiple contact attempts Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states various technical concerns with the unitAt this time the agent has processed an exchange unit for the customerThe unit has arrived in the customers hands and the agent confirmed all is in orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile they did not give the $extra I was lead to believe on my first call, their technical support was very helpful Regards, [redacted] ***

Today’s Date: 01/19/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this tiime the agent has been informed by the customer the matter has been addressed after the onsite service was completedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 04/07/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states concerns with a television orderAt this time the customer has not responded to the agents attemps at contactDell regrets any inconvenience caused and we the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Today’s Date: 01/14/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has informed the agent they are unable to send back the complete product due to a missing controllerThe agent set the expectations informing the customer that doing so will result in a partial refundDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because: They are not willing to extend my warranty or offer a partial refund for making me wait months for dragging their feet & me jumping through hoops to have them fix my bad computerI am looking for them to either extend my warranty for months or give me a refund for as I had no working computer for months as they dragged their feet for fixing itThe meantime my son was doing schoolwork at a friends house, I paid for Netflix that we couldn't watch because of no working computer and I believe if you pay for something & it has a warranty they should fix it when it becomes brokenIt was the Motherboard & hardrive they had to replaceAgain I have spent countless hours on the phone, computer at work as trying to get it repaired they should compensate for this loss Regards, [redacted]

Today’s Date: 11/10/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: 29823939Dell Inc

Complaint: [redacted] I am rejecting this response because:The promotion period for the laptop was advertised to end on a certain dateWe contacted them before the advertised promotion endedIf they have the right to discontinue the promotion at will and still have inventory, they could pull that stunt at any time, even two days after the start dateThe advertised discount was so large (around 50%), I would not be surprised if it was a cofor a bait and switchAnd the fact they didn't offer us any other comparable discounts (only offered around 10%) on other laptops is an indication Regards, [redacted]

Today’s Date: 01/06/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative has made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not respondedOur records indicate the order has been cancelledWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] .Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a credit to the customer’s account for the shipping inconvenience that should appear on their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

Complaint: [redacted] I am rejecting this response because:Since purchasing my computer in 12/2014, I have had nothing but problems with itIn 12/I sent my computer back to the company for repairsAt that time they "fixed" the other problems I was havingSince receiving it back, I have had problems with it changing size on the "full" screenAlso, the side bar & bottom bar continuously appearThis happens just prior to the size issue & often while on the computerDell has told me it was my fault, because I'm causing itI have watched to make sure that I was notThey have re-installed my Operating System Dell has "repaired" it, from their office, while I was on the computerBut NOTHING has workedThese problems continueI have now been told, again, that there is nothing wrong with my computerThis has come from the Team that my issues were escalated to(Supposedly they know more than the others.) They suggested that I "downgrade" from Windows to That this would solve the problemTo do so, would mean once again, that I would lose everything on my computerReplacing the Operating System wipes out any Applications, etcthat are on my computerThe Technician that has worked with me, after the escalation, was rude (hung up on me), blames me, told me that there was nothing wrong with the computer & REFUSES to have someone else work on the computerThis is NOT the first time that I have contacted the Revdex.com concerning this computerAlthough, this is a new set of problems.I want this computer fixed or replacedIn the months that I have had it, the computer has NEVER worked correctly Regards, [redacted] ***

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution GroupIncident ID# [redacted]

Complaint: [redacted] I am rejecting this response because: The offer to repair the tablet was more than the price paid for the tablet or the cost of a new oneA new identical tablet costs $on Dell.comThe original tablet cost $with caseThe repaid offered originally was $269, then discounted to $If they are willing to give a $discount on service, why not just provide a new tablet at less cost? This does not make senseAlso, the alleged accident with the tablet was due to faulty manufacturing of the product, so why should accidental insurance be required to cover this instead of a manufacturers warranty, which the tablet has already? Regards, [redacted]