DaBella

Yesterday a DeBella Exteriors door-to-door saleskid comes up to me the second I pull into my driveway. I politely tell him "No thank you" and start walking to my front door. He keeps following me and again I tell him "No thank you", and he STILL follows me and just talks over me. I now full on stop walking to my door, tell him as firmly as possible again "No thank you" while looking him in the eyes, and he still comes closer and continues to talk over me. I start to get my keys in my door and he is now only 10' from me. I shout at him "NO THANK YOU!" and he finally stops, looks at me and then slowly walks away. I waited until he was a good distance then went inside my house and locked the door. This is most definitely not ok, especially when it's a strange man following a woman he doesn't know while that woman is clearly telling him back off and he's not listening. I called DeBella's a little after this incident and described to them what happened, and told them that they need to retrain their door-to-door sales people, because this was completely unacceptable. They said they would take care of it and they seemed sincere so I thought that was the end of it.
Then, around 7:45 last night, we get a knock at the door. All of our outside lights were off at this point, we're in the middle of dinner, and it's full dark. I turn on our porch light, and see it's another DeBella salesman. I figure he's here to apologize for the incident earlier so I turn on the outside light and open the door. I was wrong. He's literally here for the SAME EXACT REASON as the guy from earlier, to ask us about our "roofing needs". I can't believe this company, first one salesman harasses me the second I get home, then a 2nd one comes by late at night (for solicitors) the same day. This is not good business practice in my opinion, and they need to be talked to by someone higher up then a mad neighbor, because obviously they don't care. Please take care of this so no one else is harassed like I was. Thank you.

Reve secured my loan at the beginning of October and it took them almost 8 weeks to make me an appointment with *** Tracy , who I thought was a plumber. Dec 1-Dec 4 they did crappy job installing my bathtub and damaged my property.
January 16 2018 a month and a half later *** : 1) rubbed few scratches with scratch removal stuff , then just left me the scratch removal kit and advised me to do it myself 2) Patched 4 holes in a wall 3) Unscrewed/ re-screwed 2 screws holding the metal rod.4)Re-caulked the corners around bathtub and the ugly cut corner on the bottom and helped me with the coat hanger, he was not hired to do this but I helped them hauling waste away before and provided my shovel.
I mentioned to him my wife said something about water pressure the issue that did not bother me to which *** had a genius solution he unscrewed my shower head and ripped off the black filter.
I asked *** to put the filter with flow restrictor back into shower head .He said he did and yet he did not.
I tried contacting Reve’s Manager *** about the situation. We talked and I emailed her pictures. Will see if it helps .Fed up with this company and its workers. Almost sounds like it is time to notify potential customers and authorities and move on. I just do not feel like buying a new moen shower head on my own since the one I head initially was fully functional , not sure I have enough time for lengthy litigation and not very inspired to rub off the scratches from brand new material in my spare time.

I made the mistake of contacting Dabella Exteriors for a quote through the web. When I talked to them by phone, I concluded they were not the company for me, and politely told them so. Ever since, I have been bombarded with multiple daily advertising calls from their company, and no amount of requests gets them to take me off their cold call list. Never contact these so-called contractors. They will harass you constantly, and you can't get rid of them.

Ordered Windows 9/16/17. Have been in contact with the company and told a manager would contact us today by 5. No contact. We have not been given an explanation. Their contract calls for contact with the customer if they could not provide service within 60 days. We contacted them after 2 1/2 months and were told install would be at the end of December 2017. Today is 1/3/18 and still no Windows.

STAY AWAY- HIGHWAY ROBBERY. First off, I will state that *** and *** were thorough, helpful, and professional (although deceptive). This is a review of the company and their sales tactics.They came to my home to provide a re-shingle estimate. They were currently running a promotion, and their quote was over $17,000 AFTER the promotion for a base-level architectural shingle. I had some quotes from other companies, between $7400 for a base level product, and $12000 for the top-level product. I told them, and they laughed and stated that I couldn't even go to the supply store down the street and buy basic shingles for $7000. Because they seemed to know the product well, I believed them. The warranty they included also sounded appealing. They offered an additional discount (I must also add: all discounts were only valid that night) and I nervously signed the contract. I couldn't sleep well that night, and just felt like something was wrong. The next day, I decided to do some research. Turns out, the non- prorated warranty they sold heavily doesn't cover wear and tear. After 40 years, what else would cause a roof to need repair or replacement than wear and tear? I also looked into the price of basic shingles. About $2000- $3000 for my roof. Just like that, I knew I had been made a chump to these guys so they could make their sale. I contacted *** to seek answers, and to see if I could cancel. No surprise, I didn't hear back from him. Thank God, I took a look into the contract I had signed, and found I could back out of the contract after x number of hours. This was my saving grace. I canceled the contract, sent it to ***, and had to call them numerous times to make sure they got my voided contract. If I had waited for *** to contact me back, I would have been locked into this grimy deal. In the end, I hired another company, who installed their Gold level package for about half the price of ***'s initial quote, with an outstanding warranty to match. I feel sorry for the people who have hired these guys. Sure, they probably got a great product, but this is robbery, plain and simple. I don't know how they are still in business. Do your research, contact other companies, don't believe everything you're told, and KEEP AWAY AT ALL COSTS.

Dabella sales rep came to my home in Aug 2017 to quote for window replacement. The sales rep viewed the home & windows and gave a quote for 7 windows. I told him that the house had 8 windows including one small bathroom window. He repeated 7 windows and I said plus the bathroom window. He began impatient and said that the quote was for whole house window replacement. The quote was a one time only quote and had to be accepted at the time of the sales call. I accepted the quote upon the reps statement that all house windows were included. A month later I emailed the sales rep to advise that no one had been out to the house to measure the windows and that I had not received a copy of the contract and that my debit card had not been charged for the deposit. Within a few days someone (from Allsides) came out to the house to measure the windows. The windows were installed (by Allsides) on Nov 17, 2017. Seven windows were installed: 6 main windows and the small bathroom window. Missing is a bedroom window. I sent an email to DaBella on 11/17 to advise that there was a problem. On Monday Nov 20th I finally received the copy of the contract which clearly showed a total of 7 windows which included the small bathroom window. If I had received a copy of the contract in a timely manner pursuant to Oregon law, I would have cancelled the contract and gotten estimates from other contractors. There is absolutely no way that I would have approved a contract for all the windows in the house EXCEPT FOR MY BEDROOM WINDOW.

Order some vinyl windows from the back on 7/22/2017. I was told in the contractor agreement that the window would be here around the 9/16/2017 and the job would completion on 9/30/2017. I call around the end of September the first of October, and the windowed where not completed, that someone would call when they got in to Portland, sometime around the end of October I call again still no windowed and no phone call, on or about the first week of November, I got call and message that the windowed where in Portland, they were going to look at the windowed to make sorry no damage, during shipping. This the 11/20/2017 still no windowed and know calls. I ask for our down payment to be returned, so we could look some place else. At this time I have made all of the calls to them, esteem one. This the 11/20/2017 still no windows and NO refund or calls.

I have two sale representative come to my house, after a few people were walking around the neighborhood setting up appointments and getting promotions to enter sweepstakes. I was only looking into getting estimate, but felt pressed into signing contract in order to enter sweepstakes. I have one sale representative called and leave message, that I unable to understand due talking too fast. He texted me and came back to bring me the financial paperwork and I asked about cancelling which he said yes, due to no obligation. Explain some wrong information on paperwork. Felt was mislead. Very upset.

A young woman named *** rang my doorbell and said she was with a "local" firm in Meridian (Reve Exteriors) that would be in my neighborhood tomorrow and would like to stop by and give me an estimate. I am considering some work, so consented. She then proceeded to try to fill in a worksheet with questions that were increasingly intrusive: how long in home, have I always lived in *** (then where did I move here from), "do you live here alone?". When I commented such information not necessary for an estimate, she said "I just need to make sure you are on the up-and-up and that the contractor can call you by name". She rang my doorbell unsolicited, so I decided to make sure she was on the up-and-up: called the number on the flyer which was not local; they are a franchise from another state. It is inappropriate to have your sales minions going door-to-door and making them fill out forms with personal information on homeowners (none of your business if I live alone; think that makes me easier to scam, do you?). Schedule an estimate if you like, but leave the rest out. I have not called the police as apparently you are a real business, but am still considering it.

The short version of this review is they use high pressure sale tactics to get you to sign a contract on the spot and once that contract is signed you are no longer important to them. They do NOT communicate the status of your project. When you call to inquire they hustle you off the phone with a promise to call back and then never do. The job was scheduled to be completed mid-September. It is now the first of November and it is STILL not 100% completed. STAY FAR AWAY FROM THEM. I will never use them again and never would recommend them to anyone.
Other reviewers have mentioned that the sales reps "double team" you when they come for a sale pitch. This is their normal practice and yet when two people arrived at my house they stated one of the ladies was "in training". That was obviously not true as having two sales reps do the pitch is their normal practice. This should have been a huge red flag for me but I let them do their sales pitch. As other reviewers have said the presentation took much longer than the 1.5 hours they said. I was pressured to sign a contract on the spot. I felt their pricing was within reason and they offered to do additional work (like wrapping the fascia) that no other contractors had mentioned. So I signed. All the necessary paperwork to do the job was completed on August 1st, 2017 and I was told, and the paperwork stated, the job should be completed by mid September.
The sub-contractor doing the work came and did the critical measurements the last week of August. Two weeks later I called DaBella and asked them what is going on with my project as I haven't heard anything and the work is scheduled to be completed soon. They told me they would look into it and call me back. No call back. I called back again, was told the same thing. Repeat two more times. I never received a call back from DaBella as they repeatedly promised to do.
Finally the sub contractor calls me on a Monday saying they will start the job on Wednesday. Two days notice for something that will turn my house into a construction site. If they had bothered to communicate with me I would have told them that week wasn't good as I was on vacation!
They start the job and are almost finished and the sub-contractor wants me to sign the final paper work. Not a chance since they still have supplies, the porta potty, and other items all over my property. They also had to take down my outside lights to install the siding and are now saying they can't put them back up because they aren't licensed to. Excuse me??!! Where was the communication stating this? I am certainly not paying even more to hire an electrician to put back up what they took down.

Great service.very friendly.explained everything in detail.easy financing, large select of colors and styles. Thanks too Jordan Richmond

Salesman *** came to our house and hooked us up with some new *** siding. Very easy to deal with and the price, for the peace of mind that comes with a full manufacturer and installation warranty!! Can't wait to see the house with new siding...will post another review afterwards, hopefully it is also this positive.

Yesterday ***. and ***. came to my home to give me an estimate on new windows for my 1913 home. I was impressed with their knowledge of the products and the high quality of the windows they showed me. *** and *** were engaging and fun to deal with. They made the experience very enjoyable and educational. I ordered 21 replacement windows and a replacement sliding glass door. Can’t wait to see the results after they are installed. I will let you know how it turns out.

I was promised in the contract for roofing to have 2 skylights and 3 solar tubes installed. I wanted them to do this first, but they did the roofing first, then said I never paid for the skylights, and solar tubes. In the contract it was included. They came out and had me sign in April, 2017 the contract showing I owe 17,000 after a 1000 deposit was made, but the job didn't happen til late August. My husband who normally handles the problems was not home to help me deal with these folks. I was harassed to sign a new contract that did not include the solar tubes and skylights by the foreman for the company Dabella, and the sales manager. I was also over charged for the plywood which if the solar tubes and skylights had been installed first would not have been so many pieces of roofing and plywood. They had their sales Manager come by and try to sweet talk me into signing a new contract which would have been more money for less products. Several times he came by without any warning that he was coming. I let them know in no way would I agree to this and would notify the Revdex.com and possibly an attorney. I still want the products installed as they should have been originally and no extra payment as they tried to pull a fast one on us. The roof is considered unfinished until they install or have someone install on their dime, since I already paid for this in the original contract. We would like to resolve the issues identified and be compensated for the problematic contract issues. They left our roof vent and 2 skylights that were intended for installation but no solar tubes were left, and no word on when or how this will happen for us.

We signed a contract with Reve Exteriors on 7/18/17 to have a new roof put on our home as we had leaks. After measuring, photographing and agreeing to everything by signing an iPad, we were told they would estimate beginning on 9/11/17 & finish on 9/15/17. A financial addendum was signed 9/21/17 due to a mistake on their part. We never heard from them again until after numerous calls we made. We finally got a response on 9/14/17 and two contractors came to meet us and plan the job. They told us they would begin the following morning. It rained, so two workers came in the afternoon and measured again. The following day, Saturday 9/16/17, The original salesman came over, told us a mistake had been made, although not by him, and we would now need to pay more than double the agreed upon amount, or the job had to be cancelled. His manager called later that day to tell us the same. We disagreed. A representative from Beaverton, Oregon called on 9/22/17 and told us the same. She said they would be issuing a check refunding our $350.00, plus a $100.00 gift card for “our trouble”. I told her we did not agree. On 9/25/17 the branch manager called and left a voicemail canceling again.

Reve Exteriors not only denied they had the correct house, even though the outline and address were correct, but they'd not account for a pitch issue on part of the house as well. They had more than enough time to reevaluate the job information in the two months we awaited, but didn’t. It is now October 2, 2017 and we still have not received our money. We have called several businesses for bids on our roof, and the first thing we are asked is, “Is this an emergency?”

We entered this contract fully expecting Reve Construction to be worth their word: “Bringing Home the Dream”. Rather, we waited two months only to be dumped as winter approaches and its too late for anyone to complete our roof unless we pay extra for an emergency or risk having the old shingles removed taking a chance with poor weather exacerbating the problem What is even worse, in the fine print of their contract they can get away with basically whatever they want to, including a poor evaluation.

We signed a contract with DaBella in July and was told that we would have a new roof installed within 6 weeks. When we started calling at the end of August we were told they were scheduling delivery of the materials needed to replace our roof. Several weeks later we had to call again and were informed that delivery of the materials would be the following week. The materials were delivered and we waited again for a call with an installation date. on 9/27/17 we called to find out when installation would begin and were told by someone named Alex that they didn't want to do the job. Another phone call later in the afternoon was made to DaBella and we were told they would call us back within two hours. It is now after 7:00 pm and no phone call.

I found the consiltation with *** and *** very informative. Payment options were very flexible with 0% interest. I learned a lot, and the windows were of better quality than the competition that I compared them to. Also pricing was relativley similar to the lesser windows I had looked at.

We just went through the reroof from hell. Rêve Exteriors LLC was contracted April 29th to reroof our house in 3-4 weeks. It would be a 3 day job. Sounded good. It was completed last Tuesday! Ten days for the original work in mid-June, including vacation time apparently, plus 3 more days this month to finally fix the original botched job so the warranty wouldn’t be voided and to replace the damaged gutters and chimney flashing. They killed our neighbors lawn by throwing down black roofing and leaving it there 3 days over a hot weekend: $300 dollars worth of new sod and labor, money I’ll never see again. I’m still finding roof debris in the gardens that wes never cleaned up. Three neighbors who stopped by looking toward getting a new roof themselves will not be considering these scammers. I give them ?? out of 5 because one employee out of the many I attempted to contact was actually responsive to email, text and phone. No one in the Vancouver office was. And because the crew sent out this month to correct the problems were skilled professionals who should have done the work in the first place. Overall impression: Unreliable, unprofessional, non-communicative, and a bad value for the product delivered. They do have a few honest employees, IF and WHEN you can find them, such as *** and ***.

I bought a new roof at a pretty steep price from Reve Exteriors in Medical Lake, WA. When I was sold the roof I asked the salesman about adding new gutters to the purchase and he told me that I didn't need to buy new gutters and proceeded to tell me how I could repair my old ones. He said the roofing crew would re-hang the old gutters when finished putting on the new roof. Now the project is done and I have no gutters. I signed the completion paperwork and noted on it that the gutters were not re-installed (my bad). I'm at a loss for what to do now since Reve Exteriors has basically put this back on me. I can get estimates from other contractors to get gutters installed; buy gutters from Reve Exterior at a discounted price; or install new gutters myself. I'm almost sure that one complaint from one customer won't matter to such a big company, but I had to try.
Sincere Thank

Partial remodel of 2 bathrooms (tubs and showers only - no cabinets, vanity, flooring, toilets, lighting, etc) costing approx $30,000 with terrible results - leaking showerhead, tubs and shower elevated above the existing floor, smaller than stipulated shower stall, poor caulking with exposed seams/gaps, promised cabinet never created, set up with their financing stating it was tax deductible which it isn't, and damaged walls and woodwork. I was conned into signing for additional corrective work (which they did but not completely) with a refund but to find out in the small print that I released them from all responsibility. Although I cancelled within 3 business days they claim I have no basis for complaints or refunds. They did correct the the leaky showerhead, fixed the exposed seam, cleaned up some of the caulking and the tub/cabinet interface. However I still have the following: smaller shower stall than indicated on the contract, the tubs & shower raised above the existing floor necessitating raising the rest of the floor & cutting doors, despite the cleanup there are still areas of bad caulking, never got the cabinet they were supposed to create behind the shower, and aggravation over 7 mos (work started in Feb) - actually over a year as I had contracted with them to replace my windows and patio doors which again did not go very well but the outcome was more satisfactory (this was a $35,000 job) - this is supposed to be a topnotch, high-end contracting company - their work quality is lacking (depending on the contractor used) and their response to the problems slow, painstaking and duplicitous. The poor workmanship and the the need to raise the floors basically for the whole second story is a major cost and aggravation - which I estimate to be worth at least $15,000. This was asked for and their 'refund' of $2000 which accompanied the corrective work was sent back to them.