DaBella

Recently we had someone from DaBella come and give us a bid to replace our roof. First the person that came out didn't even have a ladder, so they asked if I had one so they could examine the roof. They then proceeded to give us a quote of $42,000 for a roof replacement, for a job of 33 squares. I made it clear that they were the first company to bid, and that we would be getting other bids. The person said it looked like we had more than one layer of shingles on our roof, which was not true, since my wife built the house, and it was the original roof. The person then said that roofers quit roofing at the end of October, obviously in an effort to try and influence us to make a decision. The second bid came in at less that half of DaBella's bid, for the exact same roofing and underlayment. The second company that came out clearly had a ladder, and got up on the roof, since we had a loose shingle that was on the roof, but was now on our front porch with their business card under it. I would never hire DaBella to do any work, because clearly they are unethical in their business dealings.

My wife would be saying a lot more than I would be here. She was the one that dealt the most with DeBella but I can comment on what she said.

- 1st issue that we had a problem with was that the lead time to get the shower installed was a lot longer than we had expected. We were told that the shower would be available and installed in late June. We signed paperwork back in March/Apr time frame. Not only was the shower not ready in June but it was not even ready/installed until SEPTEMBER! That's over 2-3 months LATER than quoted.
- 2nd issue was that my wife had to call over and over and over to get anyone from the office to call back. When she was able to talk to someone, she got the runaround and never got her question/concerns answered.
- 3rd issue was that the salesperson made it sound like the new shower would have more room than the shower that was being replaced. From all indications, this is not the case. It seems to be the same size. In fact we the issue now we are running into is that the new shower requires a shower curtain (Old shower had a door) that likes to swing in. There is a very little lip on the floor of the new shower that is supposed to stop the water from going outside of the shower floor (which is not really working). We are still getting water on the outside of our shower (the main reason for replacing the old shower).
- The 4th issue was that the seat that we purchased to be installed would have made the shower, even MORE smaller than we wanted so we opted to not install it and get the refund for the purchase. To this day, my wife has been unable to get hold of anyone in the office to get the refund for the seat, yet DeBella didn't skip a beat in sending the 1st bill of the completion of the project.
- 5th issue the customer services (besides the contractor) was horrible. A number of voicemails to the office went unanswered. Refund for the returned part has not been paid back yet.

On 10/3/18 a solicitor came to our door to sell DaBella products / services and left a flyer on our door. My husband who was busy working outside was able to speak with the gentleman as he was walking away, talked for a little bit and told him we are not interested. The gentleman left without incident which was great. About 15 minutes later another male with the same soliciting company walked up to our front door SPIT on our step, turns around and walks away. Obviously what this male did not realize is that we have cameras and have him on video spitting on our steps. What kind of company hires these kind of disrespectful people. My husband was polite to them and they in return disrespect us. I am absolutely disgusted.

We hired DaBella to replace a roof on our home that was in very bad condition. We were already involved in a lawsuit over the roof with our home's previous owners and told DaBella representatives we would need a report from them detailing the condition of the roof at the time of replacement. At all points throughout the sales process we were told this would not be an issue. The salesmen told us, the crew that did the actual replacement told us, and the General Manager that collected payment told us. I made it very clear I was not comfortable paying them when they had not yet completed their part of the bargain, but *** reassured us the report was in the works. After almost two months of jerking us around, he called today to say they would not provide a report. At this point, the evidence of our previous roof's condition is completely destroyed (by DaBella) harming our legal claims and breaching our agreement with them.

March 16th 2018, myself and my partner completed paperwork to do all *** windows, siding, front door and french back door replacement on our home. Per the contract our completion date should have been 5/5/2018. It is now 9/24/2018 and we are still not done and we honestly don't see the end in sight though we know we are close. During this time we have had 4 different project mangers,, changes in sub-contractors and every time this has changed we have not been notified.
The Last week of May *** (siding sub-contractor at the time) without scheduling came out to our home and pulled off all the siding. The 2nd week of June we Reached out to DaBella to figure out when our siding was going to be installed, no response. The last week of June I was finally contacted by *** who at the time was one of the project managers. At this time I was notified that NONE of our windows or doors had been ordered and we were looking at another 6-8 week delay in our project because the materials hadn't been ordered initially after the final measurements. At this time we were also notified that Alside would be the sub-contractor for the whole project as they had had issues with the other company.
We have a 2 year old child and not only did we go through the 3 hottest months in Idaho with out siding but our home is an older home and does not have central heating and air. So our Window units were going 24/7 and finally both quit working this last week and thankfully its now the end of September and colder months ahead.
Instead of this being a home refresh this experience has been absolutely horrendous. Here we are last week of September and I have only been contacted by DaBella now because our financing is expiring. We have not received a refund for $1,910 that was added to our loan for lead paint testing and when I asked about a $90 discrepancy in our #'s I was ignored. When I asked about a discount due to the longevity and experience we've had I was brushed off.

I signed a contract with Da Bella on June 18th, 2018 with installation date of August 21st, 2018. When I had not heard from DaBella by August 20th I contacted them and was informed that they could not come out to install and weren’t quite sure when they could. I was told they would get back to me in two weeks. It is now September 5th. I called yesterday and DaBella could not give me a definite installation date so I cancelled my order and requested a refund. DaBella representative told me someone would call me that day or the next to get my refund back to me.
Well.... I have not heard from them and, yes, I have called them again and left my pertinent information on their answering service. I again requested someone call me and that I just want a refund. The lack of communication this company with its customers is unacceptable.

Through either incompetence or dishonesty, DaBella's sales staff neglected to include over $6,000 of necessary work in their estimate. In the sales pitch we were told we would have to pay for any additional plywood sheets that needed to be replaced, but after an inspection of our roof including looking at the underside from the attic, the sales people did not mention any possibility that the entire roof might need to be re-sheeted. The sales people also assured us that DaBella is not the kind of company that quotes a price, tears off your roof, and then jacks the price up. The roofers came out and tore off the roof and then told us the whole roof needed re-sheeting and it would cost an additional $6,357 dollars (increasing the price of the project by 30%). Either the salespeople were incompetent in not realizing the possibility of needing an entire re-sheeting, or they were dishonest in not informing us the price could go up $6,000 until after the roof was already off. If this was an honest mistake, it was their mistake, and we should not have to pay for it.

We Hired DaBella in Meridian Idaho to replace our roof and gutters, the roof was started on June 11, 2018 today is August 29,2018 its still not done. We had several problems, some of the vent caps were the wrong kind and size, I had to ask why they were installed, Some of the drip edge was not installed correctly, A vent pipe was broken and not repaired, Roof Vents were not installed, trash was not picked up from neighbors lawn or from my house. The contractor said they were doing a detailed cleanup when they were finished, I arrived home after the text to find whole bundles of shingles, ridge caps, ridge vents, drip edges and metal valley sections propped up against my fence. The contractor wanted me to sign the paper work when he was supposedly done but I didn't not knowing if everything was complete. We still do not have the gutters installed yet. The salesman was going to get us money back for all the troubles that we have had, we haven't heard anything about that yet. If DaBella wanted a house where everything has gone wrong it been ours. I would not hire them again.

The sales reps for Dabella were all very friendly and not pushy

CONTRACTED THIS COMPANY ON 4/13/2018' , INSTALL NEW SHOWER , $8,100.00. MADE $500.00 DEPOSIT , TOLD WOULD BE APPROX. [1] MO. . WAITED , CALLED , TOLD RUNNING BEHIND , SAID OK. WAITED SOME MORE , CALLED , SAME STORY , RUNNING BEHIND , SAID OK. I DECIDE TO EMAIL MAIN OFFICE INSTEAD OF CALLING , EMAIL SITE NO GOOD !! I CALLED 800' # , LEFT MESSAGE ON WHAT WAS GOING ON ETC. , GOT CALL FROM MAN SAYING HE WAS INSTALLER , AGAIN , RUNNING BEHIND ETC. , SHOULD BE SOON , SAID OK !! GOT CALL WEEK OR SO AGO , GOT US SET FOR WED. 7/11/2018' FOR INSTALLATION , GREAT !!!! GOT UP EARLY , MADE SURE PATH ALL CLEAR FOR WORKER'S , WAITED & WAITED , NO SHOW !! I CALL 800'# , WHAT'S GOING ON , GET MANAGER , SAY'S " WE DON'T SHOW ANYTHING FOR INSTALL ?!??! I WAS VERY MAD , HUNG UP !!!! NOW MY WIFE HAS BEEN SICK , IN & OUT HOSPITAL & I HAD RE-SCHEDULED DR'S APPT'S SO WE WOULD BE HOME TODAY FOR THIS INSTALL !! WE HAVE CALLER I.D. , ANSWERING MACHINE FOR HOME & CELL'S , NO CALL'S , NOTHING !!!!!!!!! I WISHED I WOULD OF NEVER SIGNED WITH THIS COMPANY , PATHETIC !!!!!!

We hired Dabella Exteriors to put our new roof. Even before I had a bad experienced from them when their sales person knocking on the door even our house said no soliciting and because my husband is the one in the house he opened the door and made an appointment from them because we need a new roof. We let them to discuss their products for almost 3 hours and the sales person was good but don't accept any no for and for an answers. So instead we said yes even their prices was so high the cost of our roof and the gutters was in $15k. We thought their service was good because we paid a lot from them because we don't like any frustrations. First they always gave a wrong information, the company is very unorganize. They left their stuff in front of our house and dump truck for almost 10days after they worked on our roof though this one was resolved because we called the *** disposal. Our second concern was the missing flashing and their trash on our patio roof. The project manager said take a picture and send to them but they don't give any action instead she said in the future the rain will washed them off. How come the rain will washed of the shingles and big nails. Its been a month the flashing was not installed yet. Third the warranty, we didn't receive any warranty from gaf,which is on their brochure the contractors will register our warranty. We are not sure what is going on because 4 weeks ago we kept calling them they dont answers the phone even we left a message. I reviewed in *** maps and the manager respond said he will let one of their people to call us and resolve the problem but it's been more than a month we don't hear from them. The project manager Jodi is very unprofessional because she is mad at me for writing a reviews and she wants me to delete my reviews.I gave her a chance so I deleted, then after that she never talked to us. We felt after we gave our money they dont care us anymore as their customer who trusted them.

We had *** redo our windows in out home, we have been waiting for two months for a broken window pane to be replaced.
Also they did not install them as promised by our salesman and out patio door id not what we ordered, it is a smaller size than'
the original door. I am very dissatisfied with the company and would not recommend them to anyone.

I WAS RECENTLY QUOTED FOR WORK ON (2) BATHROOMS IN MY HOME BY ***. THE SALES REP WAS WELL SPOKEN AND EVEN WITH HIS LIMITED TIME WITH THE COMPANY HE WAS VERY KNOWLEDGEABLE. I AM LOOKING AT A JOB (6) MONTHS FROM NOW AND IF THE SERVICE IS ANYTHING LIKE THE SALES STAFF, I WOULDN'T GO ANYWHERE ELSE.

Zane and Jordan have been so great through the process. They worked with me on a limited income and found something that fit in my budget. The finished all of the Siding/Facia/soffit/Proch Ceiling. During the process we found out that the Garage shed needed to be to torn down and Zane/Jordan/Jesse came by on a Sunday for 5 hours and helped dispose of all the things in the shed so the house could be prepared for siding. They have been in constant communication with me and I love the house and am so excited that I have a company who cares more about the customer than the bottom line. I would recommend them to everyone!

My mother and I purchased windows and sliding doors. They were installed in January of 2018. The sliding doors had issue's the minute they were put in the house. It took a month before anyone responded to my phone calls about fixing the doors. They sent out a representative who told us we needed new doors. When the installers came back a month later we were told oh no there were replacement parts that needed to be ordered. So I scheduled again. I am 3 hours into waiting and have called the office to find out where the installers are and no one is returning my calls again. I wouldn't recommend this company to anyone and am glad I didn't when they asked the first time. Once they get your money, which they make you finance with a bank, your history and they don't care if there product is right or not. Do not use this company!!!

Recently, I had the opportunity to meet one of DaBella sales representatives, *** who was working in the Ridgefield area. My wife committed to a free estimate unbeknownst to me but we proceeded with limited time. Unfortunately we were not able to complete the estimate so we agreed to reschedule. At the second meeting, he brought ***. The two of them were very professional, courteous, and most importantly were not overbearing in sales. They laid out all the options including redoing a bath which I didn’t realize the company offered until they both explained the nature of the company. It seems that Da Bella provides services beyond roofing. I appreciate their friendliness and professionalism and am still considering their proposal.

daBella employees, *** and ***, have been very thorough and helpful working with us.
They spent many hours with us, aiding us in decisions that are so important to us. We appreciated their expertise, patience, and professionalism.

Sometime in late Sept 2017 two nice young men contacted me at my home promoting DaBella & I accepted to be contacted for a roof estimate. I received a phone call the next day to schedule for an inspection and estimate. A few days later a very nice young man came, did the inspection, gave me an estimate, arranged financing, typed it up on his notebook, said he would email me a copy (never happened). About a week later '***' from *** of Salem, Oregon, contacted me to check out my roof to make sure he knew what was to be done and items needed, where supplies could be placed, removing old shingles, tree branches, brush, grape vines, etc. Told me they would arrive 2nd week in Nov to remove old roof and put on my DaBella roof. In the meantime, I removed all the limbs, brush, grapevines so it would be all ready when they came. They never came. *** left no contact info. I called the number and cell # on DaBella business card left with me. Nobody called back with the exception of a man demanding how I got his number. He knew the man who left the card, but said that was not the DaBella rep's cell number, but his, but he would pass along my message. Day before Thanksgiving I called the DaBella landline number on the card, getting a voice mail out-going message to leave a message, left message that if I did not get a call back, I was going to file a dispute with my credit card company, and that I would be writing a negative review. Nobody called back. I filed the dispute and got my down payment back.Now I am keeping my word to write a negative review. What nice people to get you to sign, and then treat you with such disrespect. My roof is still leaking this winter, but I will look elsewhere next spring for a reliable roofer who shows up on the scheduled date, or at least returns your phone calls,and having left you with the proper contact info. Be forewarned.

It is 7 pm and the reve' exterior sales rep just knocked on my door with a clipboard in his hand. He proceeded to tell my husband that his company has received numerous complaints from my neighbors about the appearance of my house. My husband knew he was lying because all of my neighbors know that we are putting new siding on in a couple of months when it warms up. My husband told him that we were not interested and the salesman insisted that we take his sale flyer. I'm not happy with the scare tactic, nor am I particularly pleased that he interrupted our dinner to lie to us about our neighbors. Furthermore, someone in a neighborhood near the Boise Airport would not call a siding company in Meridian to try and heckle a neighbor. I am incredibly displeased at the bold-faced LIE this man told. Is there no accountability anymore? Even if we hadn't already chosen a different company to go with when we have the work done, there is no way that I would even consider this company for any work on my home after what happened. I guess *** is more than just a clever name!

Well this review concerns the company, not the subcontractor who did a great job installing our hardie-plank siding. So after our request for an estimate, they send 2 guys out, they seem to know their product inside and out and walk you through the whole spiel. The details they offered on the steps how they're doing it sold me. I knew they're expensive, but you get what you pay for, right? WRONG! The project was supposed to take 5 days, give or take and totally understand that. We signed the contract in the beginning of October with the plan to start the project in mid-December. Payment start 60 days post project completion, which was their BIG SLOGAN.
Despite the check tech coming after the sales guys came, both didn't measure the soffit and "assumed", well that assumption went south, they had the wrong soffit. Well the beginning of December came and went, I called to learn, and the "material" was on back-order..... so the project started in the Christmas week..... Only now to learn, the soffit was on back-order too, this would eventually take another 3 weeks, actually it took 6 weeks. Long story short, a 5 day project turned in to a 2 month affair. My endless calls to the sales guy, or his manager, where all just leading to get this company pushed along. Their promises, if any been lip services at best. To make matters worse, the company which dropped the dumpster, did totally ignore the international sign for "keep out" by disregarding that the gate was close and chained, they opened it anyway, retrieved the dumpster and left. No, no one was home at the time, so adding invasion of privacy to this mess. So I paid a premium price for a mediocre service, they aren't worth the paper they're printed on. Only the subcontractor and his crew made this project a success, the house looks nice, they delivered a great craftsmanship. The company? Absent at best and full of it. If you want to get joked around, and frankly taken for a sucker, go ahead and hire them, you'll get more from them than you're bargaining for.