DaBella

Say provided us with a comprehensive discussion of the products, process and overall project for replacing siding on our home. He was very professional and pleasant to work with. We were very pleased with our discussion with him and our decision to work with DaBella Exteriors.

My husband and I have been in discussions with one of the Representatives of DaBella (***) and were very pleased and impressed with his knowledge of the product and the process.
*** was very respectful and easy to talk to. He could answer all of our questions and when there was something he wasn't sure of, he made a call and got the answer for us.
We were very comfortable signing on to have our roof done by this company. We feel we can trust they will do the job competently. We look forward to having the job completed.

BEWARE OF DABELLA!!! From the extensive amount of time spent – three hours – for the initial consultation and then another three hours when I decided I would go ahead and finance my windows, siding and gutter project and then another several hours in trying to cancel and then defending my cancellation with the salesperson, ***, and his manager, ***, this degenerated into an exceptionally negative experience. The reason I cancelled the contract is that, after looking it over more carefully, I found that they were only going to replace 7 of my 21 windows! When I brought up this discrepancy, *** was not accountable, talked about how the 21 windows would be “a lot more” (than the $43,000) that the siding and 7 windows and gutters would be. My response was that I have a house with 21 windows, so they would be providing me with an incomplete house in the middle of winter (November-December). When I came in to the Medford office in person, to talk to *** and ***, *** said he wanted to make it right. However, after two months of misinformation from *** – I still have the text and email conversations to prove it – I was not going to trust this company. The siding product, Hardiback siding, is excellent and requires specialized installation experience, but I believe it is worth it to find your own Hardi-certified contractor if you’re wanting Hardiplank siding. I like it that they say they use a metal detector to clean up fasteners from the job site. But I would question everything, get EVERYTHING in writing as discussed, and then review the contracts thoroughly during the recission period. Make sure you know who will actually be doing the work and what work they will actually be doing!

First I saw this company on *** and I needed new windows at the time so I decided to call them.The man came to my house and was very talkative. We discussed all of my house's windows being done. I have six windows.When the day came, the man was on time but they only did 5 windows. I called the same day and discussed with *** the issue and she reassured me I would get the last window done. She said she would talk to the general manager and he called the next day and said he would come to my house to discuss the issue, and he never showed up. The next morning someone just showed up at my house while I was at work. I sent the neighbor to check on him and they told me he just walked around my house, that he didn't measure anything. 3 Months later they are relentlessly calling me to pay them for the 5 windows when they didn't finish the job. *** was the one who came to my house to have me sign the final papers and talked to me about paying for the 5 windows and he said he would take care of the other window. He took picture of it and I haven't heard anything for a month. I just got the bill to pay from their bank who gave me the loan. Not sure why I had to use this bank when I have a bank I could get my own loan from I was told that this was the only option. Now I have to worry about another bank on my file. I regret using this company. For the price, and the headache I should have gone with ***. Or a company closer to my home. I definitely do not recommend this company they seem to only want your money.

We just hired Dabella Exteriors to replace underlayment on our 26 year old tile roof. We worked with *** Wheeler to evaluate the roof's condition and provide options. *** is probably the most professional sales representative we've worked with in our six years of remodeling and refurbishment. His knowledge of the industry and his company is outstanding. We are confident his expertise will be evident in the factory trained professionals that complete our project.
It was a pleasure to work with *** to secure what we think will be among the best in the business at what they do. We will revisit Revdex.com when our project has been competed.

from DaBella came to inspect our roof at our request. He is an honest and knowledgable young man. He told us about DaBella and the products it sells. He took pictures of our roof from outside and inside so we could see exactly what he was talking about. Then he told us about their roofing system, explaining about their vent system. Having worked in weatherization, I could see the value. He explained each process of their roofing including each material they use.
I was impressed with their training of their workers and could see that the application workmanship was as important as the product. *** left no question unanswered. I was impressed with him and their organization.

My husband and I made an appointment for a consultation and ended up ordering all new windows for the house. *** did an amazing job demonstrating the quality of the windows and is highly knowledgable about the products and industry. We are looking forward to having new, energy-efficient windows with a warranty that exceeds industry standards!

and *** Over the past week we have had several conversations with the DaBella representatives, namely *** and ***, Throughout the week these two, in various conversations, were polite and respectful. These two were easy to talk with. They understand and acknowledge the homeowner's perspective on major projects. In addition, they are extremely knowledgeable about their products. We had many questions which were patiently addressed. At this point we are looking forward to working with DaBella and their product in the coming months. We plan to offer an update as the work moves forward.

Working with *** to design my new walk-in shower was a pleasure. She arrived on time, was professional, and took the time needed to find out what I really needed for my safety. *** explained all the materials that would be used and even showed me samples. She even explained how low maintenance they would be and easy to clean. Even when I hesitated about the price she continued to work with me and bring the project within my budget. I know *** was at my home longer than she should have been but I will be forever grateful she took the time because I will now get the bathroom I want and need.

I spent 3 hours with the DaBella representatives learning about their product, installation and their warranty. They helped me review my personal situation, the pros and cons of doing a roofing project and they made it affordable for me to agree to the deal on the same day (even though I was not pressured to do so). It was a very good experience. I plan to follow this review up with an analysis of how the product installation and longevity go in a future review.

and *** were true professionals they came in and demonstrated their products which are superior to their competitors. Additionally I appreciated them making it affordable to fit my budget

was amazing at showing us the showcase of products that Dabella offers. He was very upfront and friendly during his sales pitch. He was never too pushy and was able to get us everything we wanted with our siding. We are very excited for the work to begin on our home and we are confident that we are purchasing high quality products.

They sent an aggressive, intimidating sales woman to my home today. Totally spooked my wife with her double talk and mumbo jumbo and had to have confirmation she was there within 20 minutes from some "Boss" out of town. Follow up by the boss on the phone equally intimidating and aggressive. I'm a General Contractor and have never heard of this company. Quick *** search shows they occupy the #1 slot as a Revdex.com listing with 64 complaints. I've never seen a company with that many complaints.

Met with *** to go over our window situation in our home. I was very pleased with the pleasantness and professionalism of the meeting. I appreciated the fact that he understood my hesitancy in purchasing the windows at this time. Through exploring the many versatile options available to us (*** was very patient) we landed on what I feel is the right set of windows that is well within my budget. I look forward to the installation and will again give a review at that time.

and I are very pleased with the roof and the workmanship. Everyone was very open and honest we couldn’t be more pleased. *** and *** were very thorough and helpful. They did miss a few nails in the drive way but that’s the way construction goes. I would recommend the product to anybody that needs home improvement work.
Thank you Dabella

My experience with *** has been simple he was knowledgable on everything from assessing what we needed and carefully walking us through the process. Excited to be getting a new roof

Jin and Cece came out to show us their windows and we were impressed to learn that they offered the most efficient windows we found. They also have high-altitude options which is exactly what we were looking for. We are excited for the project and recommend Jin and Cece to anyone looking to replace their windows!

my experience with *** has been fun, and enjoyable, knew his products really well.

This was the worst experience we have ever had with a contractor. The process began in June 2018, siding, fascia, and soffits. After several delays, the work was finally done in October 2018. We were very disappointed in the quality of workmanship and contacted Jordan and Jennifer in June 2019 to rectify the problems we were experiencing. Again there was one delay after another with resolve the problems with the fascia. Finally, in December 2019 they sent someone out who addressed half the issues we were having. After total frustration, we hired another contractor to complete the work they refused to acknowledge their responsibility in the matter. We will never consider DaBella again.

BUYER BEWARE! If we could give this company a zero rating, we would. A friend recommended this company because they needed financing. We met with them on a Wednesday evening (Oct. 30). They wanted to give us a 45-minute “dog and pony” show, and my hubby had to be very insistent that they leave and come back later because he starts work very early. On the Saturday following (Nov. 2), they presented us with a non-stop show of their top-of-the-line products for three hours - much longer than 45 minutes. We were told we needed new gutters and facia boards all around. They did not listen when we repeatedly told them we wanted to get other bids and see what our friend’s roof looked like before we made a decision. We told them we found on the Revdex.com website 63 complaints within a 3-year period of which only 26 had been resolved within a year’s time. *** replied that they had no unresolved complaints. Also, they told us their Revdex.com number, starting with a ‘1’, meant they had owned the Revdex.com number longer without any company changeovers and that made them better than the other companies. They kept telling us to use an open mind about the price of the product which they never told us until signing the contract. We were told they gave us a “special” rate – only if we signed TODAY, and were asked to not tell our friend what that was – which we did not until after we canceled. We liked the product so we signed on their tablet. We asked if we could have a paper contract, and they said they had no way to print it out. So we asked them to email it, which they did. (Our friends never got a copy of their contract with the buyer’s right to cancel until December 18 – after their roof was being installed - because we told them they should have gotten a contract via paper or email.) The next business day (Nov. 4), we turned in our Buyer’s Remorse form primarily because our friend told us his rate and it was almost the same as what we had been given! . Our house has two layers of roof, and is 800 square feet. Our friend’s house is 2800 sq. feet and had 3 layers and needed gutters, facia and had dormers. We later received a letter from DaBella (Nov. 18, postmarked Nov. 15) stating that our contract was no longer valid and had been cancelled their system as though they were canceling us, and not acknowledging that we turned in the Buyer’s Remorse My wife received a call on Monday, the day we canceled, from *** wanting to know why we canceled. We told , DaBella was too expensive and Steven was too pushy. He then said he had less expensive products, and could he send a quote. We said they could send one via email, but that we did not promise to consider it. Then we got quotes from 4 other roofing companies. All said our gutters and facia board were fine. In fact, our facia board is covered by siding, and the gutters are not rusted or anything. The roofing company we chose went up into our attic, inspected all the wood, etc., which DaBella did not. The company we chose also quoted a price for the same exact product that was several thousand less that of DaBella’s lowest price without gutters. We are very happy we avoided doing business with DaBella.