DaBella Reviews (%countItem)
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DaBella Rating
Address: 3495 NE Aloclek Dr, Hillsboro, Oregon, United States, 97124
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Professional, no pressure, and knowledgeable. Jordan came by initially and was great. The work was exceptionally done! Very happy with my roof.
That's so exciting! Enjoy your new roof and thank you for trusting DaBella with your home.
Very informative, helpful, and interactive. Came to a lot of understanding about our roof. Robert Mulstay was very helpful. Would recommend to anyone.
We're glad to hear that we could show you some great options and arm you with the information to make an educated decision on the windows. Thank you for reviewing us!
was a very nice person so polite and professional. He help me to choose the best windows with a very reasonable price also I got a great deal for monthly payments.
Not only did you save money with those windows, but you'll be saving with every energy bill you get! Thank you for recommending us!
arrived during our appointment window and was quick and efficient. Very thorough and explained eveRything he was doing in a way we could understand. Gave us great information about the company and financing as well as got us a great deal. Looking forward to continue our business with Dabella as new homeowners.
We're also looking forward to working with you on this roof. Thank you for the recommendation!
is a super awesome salesperson and human being. He took all the necessary time to explain the entire process and answered all my questions. Made sure to include all the misc. details that could easily be overlooked to make sure there weren't any missed costs that I would potentially run into with another company. Definitely glad I am getting a roof with them.
Thank you for that great feedback. We appreciate you!
Good information , He really tried to give me a good price!
Thanks for at least hearing us out and allowing us to show you some great options. Let us know if we can be of further assistance and take care!
Purchased 7 Preservation windows in 2/17. In 12/19, we hired someone to power wash the house. Was told by power washer he would not do the job because there was no flashing on the windows. DaBella was contacted and was told just to have the worker be careful. Contacted maker of windows, ***, who informed us that their Preservation windows do need metal flashing. Repeated contact to DaBella has been made with no response.
Hello ***,
I have verified with the manufacturer "***" that this warranty claim matter has been resolved as of the week.
I am glad that we were able to get this taken care of so quickly.
Customer Care-
We just had an wonderful experience with a DaBella Sales Representative. He was very friendly and courteous from beginning to end. We had known that we needed a new roof, but was apprehensive about the time frame in getting it done. We were thinking of having it replaced this summer, but were not sure if now was the right time to have someone do it in January. After doing a thorough evaluation of our home, our Rep set our mind at ease explaining how the process could be done now without a problem and began showing us all of the products he'd brought with him that made an install this time of year very possible, we were very impressed. He was very patient and respectful explaining why we needed a different venting system as well and answered our many questions, or sought help in answering anything he may have been unsure of. He did all of this in a very positive and polite manner earning our trust. *** worked through the financial process with us until we were satisfied with the cost, etc. This Sales Rep is certainly someone the DaBella folks can be proud of to represent your company. We are also very pleased with the contractors who tore off & replaced our new roof, they were very kind and easy to work with, left everything nice and clean afterwards too, and the job was done in a very reasonable time frame.
We are very pleased with our beautiful new roof, thank you DaBella, now we are ready for summer.
He'll be so happy to hear that he made such a positive impact with your home. It's stories like this that drive us to keep going in this business. Thank you so much and we wish you the best.
came over was really cool and nice and helping us out with the windows we wanted and a good price I would recommend *** to anyone thank you *** for everything
Thank you as well for trusting us with your windows! We'll be in touch with more details and how we'll proceed.
On 11/8/2019 I signed a contract with DaBella for 5 new vinyl windows to be installed by 12/21/2019. This contract stipulated that the kitchen window was broken and that the order was a "Priority". Weeks went by with no further contact or updates until a second measurement was performed on 12/4/2019. Weeks went by again with no further contact or updates. I contacted DaBella multiple times via email and phone both, and only ever received phone calls back from different people in various offices including Seattle, Idaho, and Portland, where I was always told a falsehood. When the snow came in early January 2020, I could not wait anymore and gave DaBella a deadline of 1/16/2020 to have my windows installed. At this point the windows were not even manufactured yet. I finally got responses from a Tyma B a Customer Service Manager in the Hillsboro, Oregon location. Tyma verbally assaulted me over the phone and threatened me loud enough that multiple other customers heard her despite not being on speaker phone. She claims that the windows were ordered 12/16/19, a mere 5 days before the scheduled completion of the contract, and that I could walk away from the whole contract by abandoning my $1,000 deposit in exchange for them dropping the windows off, however I would need to sign an NDA that included a lifetime gag order on ever reporting them to the authorities or leaving an honest review. Come to find out, DaBella is not the manufacturer or installer, they are a middleman sales company that contracted *** in Portland, Oregon to manufacture and install the windows. I firmly believe that DaBella is nothing more than a shell corporation that exists to defraud consumers. DaBella is a DBA of Reve Exteriors who has a much worse rating online and with the Revdex.com and further research into the principals of both companies shows a trail of closed businesses and defrauded consumers. It is 1/24/2020, more than 50% beyond the end of my contract, and I still have no windows.
Hello ***,We are happy we were able to coordinate the installation of
your windows.With all our projects we provide an estimated completion
date, and the vast majority of the time that date is met. However, due to
an emergency with the window inspector, the holiday season, and harsh weather
conditions your project didn’t complete on the estimated date.Our windows are built here in the US by our partners at
***. We also work with their installation division to ensure that all
projects are installed to full factory specifications. We feel that this
partnership is a huge benefit to our customers, we even include ***’s
information in the important information section of our agreements.DaBella currently has 16 locations in 7 states, we have
completed over 25,000 home improvement projects in the last 7+ years. We
believe that our commitment to customer service, delivering the highest quality
US made products, best in industry warrantees, and factory trained installers
has allowed us to grow to the company we are today.Again we are happy we were able to complete your project, we
are sure you will love your new windows.
Customer Care-
Complaint: ***
I am rejecting this response because:
Installation has already started. Installation was supposed to take 1 business day. You sent a crew of just 2 workers to complete a 5-window installation on a 2-story house. They worked 6 hours on Friday 1/31, 8 hours on Saturday 2/1, and have been here 2.5 hours already on Monday 2/3. The job is still not completed and I have had to take 2 days off of work unpaid already, which I expect reimbursement for. Additionally, the bathroom window falls out of it's hinge and one of the upstairs windows has a manufacturing defect. Neither of those issues are acceptable.
Sending Chris R, Vancouver General Manager, over on Friday 1/31 to attempt to get me to sign the "Final Inspection" form was also fraud. Why would you pressure a customer into signing a "job complete" form before the job was actually complete?
Sincerely
Hello ***,
My apologizes, I was unaware of this agreement for the 250.00 refund. We will process your refund and consider this matter resolved and closed.
Take Care -
Complaint: ***
I am rejecting this response because:
I will not accept until the payment is actually in my account.
I also still do not have any of the financing information from the final documents.
Sincerely
Had *** and *** here today to inspect and give a quote on replacing our windows. Both were very nice and knowledgeable. I felt very comfortable.
When we do decide to proceed we will most likely hire DaBella.
We'll be ready for you if you decide to work with us. Thank you so much for giving us the opportunity.
was very knowledgeable of the company and roofing
Thank you for the feedback!
After meeting with 7 other companies, my husband and I were very pleased to hear *** with all the knowledge of product and company. He did a thorough inspection of our roof and attic showing us the issues needing attention. He was respectful and easy to talk to. He was able to answer all of our questions and when there was something he wasn't sure of, he made a call and got the answer. We were very comfortable signing on to have our roof done by this company.
Thank you for those kind words. We just wanted to make sure you had whatever you needed to make the informed decision.
and *** came out and helped me get new windows. They were professional and friendly, I would recommend them to anyone!, and I would do business with them again!
Thank you for that recommendation! We're excited to get this started for you, so we'll be in touch with next steps.
and *** were true professionals and took the time to explain the roof to me so I can understand what needs to be done and fixed done properly. This allowed me to make a purchase decision!
Thanks for this awesome feedback! We look forward to working with you.
and *** were very knowledgeable about my siding project and very charismatic and made the project affordable for me. I found a whole process helpful
We appreciate that feedback, ***. Thank you so much and we'll be ready to help you with your project when you're ready.
& *** were really polite to me, helped me with my gutters. I love the company and the factory trained installers.
We're so excited to get started with your gutters for you. Thank you and let us know if you have any questions as we get started. You can reach us at ***.
Clinton stopped by and gave tons of helpful info about the condition of my roof. He was very knowledgeable and I feel confident that I can make an informed decision when I decide to get my roof done.
We'll be ready when you are and appreciate your feedback. Thank you.
We received a quote from *** and the experience was pleasant and informative. He took the time to thoroughly explain the material, process and company to us. I am very impressed with the time and care he took with understanding our needs and wants with our roof. I wish more companies did business this way, it is a true reflection of what genuine and compassionate sales/customer service should be. I feel very confident that the quality of what we are getting is worth the value and I absolutely recommend this company for other consumers that are shopping for a new roof.
Thank you for the kind words and please let us know if we can help further.
and *** were very friendly and fun. They explained everything and worked to get us within our budget.
Thank you for the recommendation!