Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sent. Although this message appears to be coming from...
GoDaddy, it is neither sent nor authorized by GoDaddy. We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 13, 2008, the complainant registered the domain name in question for a 5 year term via online transaction. This is for the service period ending November 13, 2013. On August 30, 2013, the complainant manually renewed the domain name in question for a one year term, extending its service period to November 13, 2014. The domain was again subsequently renewed for an additional one year term by the complainant during an interaction with GoDaddy’s customer care center on September 9, 2013, extending the service period to November 13, 2015.On November 14, 2015, GoDaddy was instructed to automatically renew the domain in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant. Automatically renewed products renew for the original purchase term.GoDaddy sent renewal notices prior to the expiration date on:• October 14, 2015• November 8, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As GoDaddy is unable to receive a refund for the purchased time on the complainant's domain name registration we are unable to refund the complainant. To prevent further unwanted renewals, we encourage the complainant to review their account settings and disable any products they do not wish to automatically renew. EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Yes,I Agreed To There Terms But Those Terms Did Not Say Anything About There Company False Advertising And Bad Quality Work And Service .The Only Reason The Site Was Published Because I Got Tired Of There Customer Service People Acting Like They Didn't Fully Understand What I Wanted Done To The Site .Now If I Have To Take This To Court I Will, Because They Did Not Provide A Quality Standard E Commerce Site There Design Is Below Average .Now If They Go Back And Listen To Those Phone Call's They Will Get A Full Understanding Of Why I Don't Want To Continue My Business With Them .At This Point Even If They Were Able To Provide A Website Up To My Standards I Would Not Except It And I Will Encourage Everyone Else Not To Do Business With Them Because I Let Them know That It Would Be A Big Project From The Beginning And Offered To Pay More If Needed To Be But They Didn't Really Get It ,And Maybe I Wasn't Communicating My Vision Good Enough ,But I Think Drawing The Layout Out It Good Enough .So If They Cant Work Out Some Type Of Refund I Will Take Legal Action Because This Is Just ridiculous.The Revdex.com In The Future Will Probably See Alot Of Complaints Like This From Godaddy.com Customers . [redacted] CEO[redacted]Its Not, Business As Usual.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two separate domain...
names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction. On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
this is a he said she said situation but the fact is that you guys did not help me when I needed help. You realize that you made a mistake and instead of helping your customers you immediately reject them and don't offer any solution other than blaming it on them when entirely it's your fault. This is a completely unacceptable behavior for such a large company to do to an individual small business. You guys clean that you make up an individual business is successful will you made my business fail. You guys deleted a website that I worked very hard on and you compensated me for one year that sold one issue and then failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was paying for it
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer. An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer. Ten of these 13 domain names were already renewed hours earlier. On October 15, 2015 our customer care team reached out to our customer via phone. Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away. GoDaddy is unable to provide the requested refund of $410.52. The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider. As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal...
Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted].On December 2, 2014, the customer called our 24/7 customer care team about the website being down but our teams were unable to duplicate the issue. The customer called again on December 12, 2014 regarding the website being down and our customer care advised it was a known issue that our hosting team was working on. Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting plan. Should the customer wish to receive a refund they will need to cancel the hosting plan within 45 days of the renewal processed on November 3, 2014. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. GoDaddy partners with Stripe to provide our customers an easy way to process credit cards with their Online Store account. In order to use Stripe our customers create a Stripe account and agree to their agreements and polices in order...
to use their services. It appears that this complaint is intended for Stripe and not GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has not processed the funds in question; our customer will need to work with Stripe to discuss the funds in question.Additionally Stripe is not the only option available to our customers to take payments with their Online Store; there are other options available to the customer that can be reviewed at the following link:https://www.godaddy.com/help/choose-payment-method-9049Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2015, our customer purchased a domain name for a five-year term and...
GoDaddy’s Web Site Design service for a one-year term with a Customer Care representative via phone. The Website Design service enlists GoDaddy’s Professional Web Design team to create a custom website utilizing GoDaddy’s Website Builder. Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Several attempt to connect with the customer were made between April 1, 2015 and April 1, 2016 . On March 31, 2016, the design plan auto-renewed per our customer’s account preferences. Between April 1, 2016 and September 16, 2016 our design teams again attempted to connect with the customer but were unsuccessful.On March 31, 2017, after the site design plan again auto-renewed per our customer’s account preferences, our customer called to request a cancellation and refund of the Web Store Design service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As GoDaddy was unable to connect with the customer and begin work on their design project, our design teams have refunded the Site Design charges in full back to the customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates that this is a dispute between third parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the [email protected][redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 11, 2012 the complainant purchased the Domain Name in question for a three year term during an online transaction. On February 24, 2015 per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name in question for a three year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 14, 2014• December 14, 2014• January 13, 2015• January 28, 2015• February 7, 2015These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 17, 2015 the complainant contacted our Customer Care team to discuss the renewal of the Domain Name in question which occurred February 24, 2015 and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our Refund Policy we will provide the complainant with a refund of the most renewal of the Domain Name in question. Please allow 5 to 7 days for this to reflect with your financial institution. The complainant will remain responsible for the cancellation of the Domain Name in question. Should they require assistance they may contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
He called my phone to offer me the new service. -The representative did not explain the inconvenient technical complications that this new service for my business. Then there were several errors in their pages. It took a lot of time for my business. contrary to what what he told me. Messages Showed up in Spanish when my business is conducted in English. -That's what business is called cheating for profit. I have been a customer of this company for many years but I have never seen such a dirty practice. Especially for ($100.0) one hundred dollars. Does not have any respect for a customer of so many years. -New customers should know what they can expect from this company. -The best resolution for this case is not the $ 100 but an apology of the officers of this company. -Better training of their representatives.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. On January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, 2016 our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally granted. When the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the account. In this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore fee. As we only maintain a backup of our customer’s deleted content for 30 days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their own. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date. The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting list. I have not accessed any services since last year. I have no user names or passwords to access go daddy so the request to go online and cancel is not applicable.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. GoDaddy’s Universal Terms of Service...
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
I don't agree with Godaddy explanation, because1. [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees. Now I have not received the goods, [redacted] still charged me $346.10. I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 9, 2016, our customer purchased an Office 365 email plan for one year via...
online order, without the assistance of support staff. GoDaddy has no record of contact with our customer on or around the date of this order.On November 28, 2016, our customer canceled their Office 365 plan and contacted GoDaddy to request a prorated refund. They were correctly advised, per our Refund policy, that the Office 365 plan was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund in this case as we are well past the time in which the service was eligible for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. Our customer instructed GoDaddy to renew the domain names in question and GoDaddy honored its agreements. Contrary to our customer’s understanding Registrars such as GoDaddy cannot remove time from domain names. This is a Registry restriction. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sent. Although this message appears to be coming from...
GoDaddy, it is neither sent nor authorized by GoDaddy. We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 13, 2008, the complainant registered the domain name in question for a 5 year term via online transaction. This is for the service period ending November 13, 2013. On August 30, 2013, the complainant manually renewed the domain name in question for a one year term, extending its service period to November 13, 2014. The domain was again subsequently renewed for an additional one year term by the complainant during an interaction with GoDaddy’s customer care center on September 9, 2013, extending the service period to November 13, 2015.On November 14, 2015, GoDaddy was instructed to automatically renew the domain in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant. Automatically renewed products renew for the original purchase term.GoDaddy sent renewal notices prior to the expiration date on:• October 14, 2015• November 8, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As GoDaddy is unable to receive a refund for the purchased time on the complainant's domain name registration we are unable to refund the complainant. To prevent further unwanted renewals, we encourage the complainant to review their account settings and disable any products they do not wish to automatically renew. EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Yes,I Agreed To There Terms But Those Terms Did Not Say Anything About There Company False Advertising And Bad Quality Work And Service .The Only Reason The Site Was Published Because I Got Tired Of There Customer Service People Acting Like They Didn't Fully Understand What I Wanted Done To The Site .Now If I Have To Take This To Court I Will, Because They Did Not Provide A Quality Standard E Commerce Site There Design Is Below Average .Now If They Go Back And Listen To Those Phone Call's They Will Get A Full Understanding Of Why I Don't Want To Continue My Business With Them .At This Point Even If They Were Able To Provide A Website Up To My Standards I Would Not Except It And I Will Encourage Everyone Else Not To Do Business With Them Because I Let Them know That It Would Be A Big Project From The Beginning And Offered To Pay More If Needed To Be But They Didn't Really Get It ,And Maybe I Wasn't Communicating My Vision Good Enough ,But I Think Drawing The Layout Out It Good Enough .So If They Cant Work Out Some Type Of Refund I Will Take Legal Action Because This Is Just ridiculous.The Revdex.com In The Future Will Probably See Alot Of Complaints Like This From Godaddy.com Customers . [redacted] CEO[redacted]Its Not, Business As Usual.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two separate domain...
names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction. On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
this is a he said she said situation but the fact is that you guys did not help me when I needed help. You realize that you made a mistake and instead of helping your customers you immediately reject them and don't offer any solution other than blaming it on them when entirely it's your fault. This is a completely unacceptable behavior for such a large company to do to an individual small business. You guys clean that you make up an individual business is successful will you made my business fail. You guys deleted a website that I worked very hard on and you compensated me for one year that sold one issue and then failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was failed to deliver another product. You keep addressing that you help me with the first issue but then you did not help me with the second issue. Now we are looking at the facts and now you're just segueing around the actual problem by telling them what I did wrong and what you did wrong and what you did right. This is unacceptable I need a resolution you guys need to help me with a problem that you created. I will not stop my complete with the Attorney General has been filed and you also be hearing from him. This is unacceptable behavior you guys made a mistake and failed to publish my website properly so for six months my website was down as I was paying for it
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer. An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer. Ten of these 13 domain names were already renewed hours earlier. On October 15, 2015 our customer care team reached out to our customer via phone. Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away. GoDaddy is unable to provide the requested refund of $410.52. The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider. As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal...
Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted].On December 2, 2014, the customer called our 24/7 customer care team about the website being down but our teams were unable to duplicate the issue. The customer called again on December 12, 2014 regarding the website being down and our customer care advised it was a known issue that our hosting team was working on. Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting plan. Should the customer wish to receive a refund they will need to cancel the hosting plan within 45 days of the renewal processed on November 3, 2014. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. GoDaddy partners with Stripe to provide our customers an easy way to process credit cards with their Online Store account. In order to use Stripe our customers create a Stripe account and agree to their agreements and polices in order...
to use their services. It appears that this complaint is intended for Stripe and not GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has not processed the funds in question; our customer will need to work with Stripe to discuss the funds in question.Additionally Stripe is not the only option available to our customers to take payments with their Online Store; there are other options available to the customer that can be reviewed at the following link:https://www.godaddy.com/help/choose-payment-method-9049Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2015, our customer purchased a domain name for a five-year term and...
GoDaddy’s Web Site Design service for a one-year term with a Customer Care representative via phone. The Website Design service enlists GoDaddy’s Professional Web Design team to create a custom website utilizing GoDaddy’s Website Builder. Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Several attempt to connect with the customer were made between April 1, 2015 and April 1, 2016 . On March 31, 2016, the design plan auto-renewed per our customer’s account preferences. Between April 1, 2016 and September 16, 2016 our design teams again attempted to connect with the customer but were unsuccessful.On March 31, 2017, after the site design plan again auto-renewed per our customer’s account preferences, our customer called to request a cancellation and refund of the Web Store Design service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As GoDaddy was unable to connect with the customer and begin work on their design project, our design teams have refunded the Site Design charges in full back to the customer’s original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates that this is a dispute between third parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the [email protected][redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 11, 2012 the complainant purchased the Domain Name in question for a three year term during an online transaction. On February 24, 2015 per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name in question for a three year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 14, 2014• December 14, 2014• January 13, 2015• January 28, 2015• February 7, 2015These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 17, 2015 the complainant contacted our Customer Care team to discuss the renewal of the Domain Name in question which occurred February 24, 2015 and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our Refund Policy we will provide the complainant with a refund of the most renewal of the Domain Name in question. Please allow 5 to 7 days for this to reflect with your financial institution. The complainant will remain responsible for the cancellation of the Domain Name in question. Should they require assistance they may contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
He called my phone to offer me the new service. -The representative did not explain the inconvenient technical complications that this new service for my business. Then there were several errors in their pages. It took a lot of time for my business. contrary to what what he told me. Messages Showed up in Spanish when my business is conducted in English. -That's what business is called cheating for profit. I have been a customer of this company for many years but I have never seen such a dirty practice. Especially for ($100.0) one hundred dollars. Does not have any respect for a customer of so many years. -New customers should know what they can expect from this company. -The best resolution for this case is not the $ 100 but an apology of the officers of this company. -Better training of their representatives.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. On January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, 2016 our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally granted. When the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the account. In this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore fee. As we only maintain a backup of our customer’s deleted content for 30 days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their own. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date. The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting list. I have not accessed any services since last year. I have no user names or passwords to access go daddy so the request to go online and cancel is not applicable.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. GoDaddy’s Universal Terms of Service...
Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
I don't agree with Godaddy explanation, because1. [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees. Now I have not received the goods, [redacted] still charged me $346.10. I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 9, 2016, our customer purchased an Office 365 email plan for one year via...
online order, without the assistance of support staff. GoDaddy has no record of contact with our customer on or around the date of this order.On November 28, 2016, our customer canceled their Office 365 plan and contacted GoDaddy to request a prorated refund. They were correctly advised, per our Refund policy, that the Office 365 plan was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund in this case as we are well past the time in which the service was eligible for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. Our customer instructed GoDaddy to renew the domain names in question and GoDaddy honored its agreements. Contrary to our customer’s understanding Registrars such as GoDaddy cannot remove time from domain names. This is a Registry restriction. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy