Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 25, 2016, our customer purchased GoDaddy’s Premium Online Store and did so...
for a 2-year term. On July 25, 2016, the customer reached out to GoDaddy’s support teams as they wanted to move to GoDaddy’s Managed WordPress platform instead. At that time, the remaining time the customer spent was added to their Managed WordPress Plan.On July 28, 2016, our customer reached out to GoDaddy support teams to move back to GoDaddy’s Online Store as they indicated they were not happy with WordPress. GoDaddy’s support teams assisted the customer with purchasing the Online Store and getting the remaining time from the Managed WordPress added to the Online Store plan.On November 16, 2016, our customer cancelled their Online Store plan. After cancelling the customer reached out to GoDaddy’s support teams to request a refund for the cancelled plan. Our customer was informed that they were past the 30 days since the package was purchased and it was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of purchase. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Additionally, the customer has since followed up with GoDaddy’s support teams to have their Online Store restored. At this time, the customer’s site is restored and is resolving.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Why does the cancellation of a security have to do with you cancelling the entire site? So without the security I cannot have a site active is what your saying and its not right I don't need to have your ssl security, your own customer service told me this,so why is it different now?
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or two. I never wanted, ordered, or USED any service that they charged me for. That is what is the major problem here. I dont want the service, use the service or need the service they said I ordered but am telling them I did NOT order. It was automatically ordered for me cause I failed to UNCHECK some box that THEY checked. Also my two step renewal took too long to get and I missed the deadline for that reason also. They fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuse. If this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 11, 2014 our customer contacted our Customer Care team by phone and purchased a domain name registration for a one-year term and an Email Essentials plan for a one-month term. During this interaction, an email address corresponding with the domain name was created.From October 11, 2014 through September 11, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question upon its monthly expiration date and did so in a good faith effort to honor its agreements with the customer. Following each successful transaction, our customer was notified via an email confirmation.On September 12, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name for another one-year term and did so to honor its agreements with the customer. GoDaddy sent renewal notices prior to the expiration date on:• August 12, 2015• August 27, 2015These notices informed the customer their expiring domain would be renewed in accordance with their account preferences unless additional action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On September 12, 2015, following the domain name renewal, our customer contacted our Customer Care team with a request to cancel their services. GoDaddy cannot cancel products on behalf of a customer. The automatic renewal preference associated with our customers’ products was disabled and instructions to cancel the products were provided to our customer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has connected with our customer via phone to discuss their concerns. The automatic renewal preference has been disabled for the products in question. As such, there will be no further product renewals in this account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services –https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Ca...⇄ Products –https://my.godaddy.com/help/canceling-products-7468Reset Your GoDaddy Password –https://my.godaddy.com/help/reset-your-godaddy-password-8Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who controls the domain name in question. GoDaddy has not entered into any agreements with the complainant. Any agreements the complainant has made with the third party would be outside of that party’s agreements with GoDaddy. GoDaddy cannot become involved in third-party disputes.If the complainant is unable to amicably resolve the matter with the owner of the account where the domain name is located, they may request a Change of Account by filling out a 'Change Form'. This can be found at the following link: https://supportcenter.godaddy.com/ChangeRequest/Index?ci=58841&idpXdReq=true...⇄ order for a domain to be moved using this process, specific verification information is required showing the complainant is the registrant or an authorized party for the company/organization listed on the domain. If the complainant is not listed as the registrant but feels they have a claim to the domain's registration, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below:https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAINThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer completed two, 1-year domain renewal transactions, each totaling $15.17. Each transaction successfully added an additional 1-year registration term to the domain. Order confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $15.17 renewal transaction with their financial institution instead of first contacting our 24/7 Customer Care teams for assistance. GoDaddy incurred fees due to the dispute. For GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $15.17 must be paid in full, plus associated $50.00 administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy cannot make promises about the future or events that have not occurred or may never occur. Unexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in time. We strive to keep our customer experience error free.On February 27, 2015 GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in question. At that time the transaction was cancelled and the complainant was provided with a refund. GoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost. Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, our customer purchased a 4 GB Managed Linux Virtual Private Server (VPS) via online transaction for a one month term. This VPS has automatically renewed monthly since that date per our customer's account settings.Between November 18, 2014 and September 27, 2015, our customer contacted GoDaddy’s support teams multiple times for assistance with managing the VPS in question and was provided the appropriate assistance with their server in accordance with our Statement of Support.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Managed Dedicated Servers and Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.If our customer is unsure of how to manage a VPS, they may wish to review our other hosting options, such as shared hosting, or work with an experienced server administrator to assist them with concerns. Our customer may also wish to search for answers via helpful articles at help.godaddy.com.EDUCATION:Our customer may find the following articles from GoDaddy’s Help Center useful: Which features does my Self Managed/Managed/Fully Managed server offer?- https://www.godaddy.com/help/which-features-does-my-self-managedmanagedfully-man...⇄ GoDaddy Statement of Support- https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 23, 2016, our customer contacted our support team to renew an expired domain....
At that time our customer added a new payment method to their account but did not request to make this the primary payment method.On July 20, 2016, GoDaddy was instructed to automatically renew a Website Builder plan and attempted to do so however, the charge was denied by the issuing financial institution. GoDaddy sent renewal notices via email before and after expiration.Our customer connected with our 24/7 support teams on August 23, 2016, September 29, 2016 and October 16, 2016 inquiring about the state of their website. During those calls GoDaddy waived a restoration fee and provided one year of free service. When our customer demanded additional free time be added to other Website Builder plans and domains their request was declined.On February 18, 2017, our customer contacted our support team indicating their website was not published. During this interaction our agent walked our customer through updating their DNS. Our customer demanded additional compensation to offset the amount of time the website was offline. This request was denied.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to take a proactive role in managing their payment methods and making note of expiration dates for their products and services to avoid future problems. Account management is solely a customer responsibility and our customer has a history of failing to manage their account billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
GoDaddy says: On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites.Customer Response: GoDaddy fails to acknowledge that this cancellation action was taken by customer AFTER call with Customer Care Center which indicated no adverse issues would result from this action. This was utmost concern of customer and the reason for the proactive Customer Call Center call. Customer IMMEDIATELY re-contacted the Customer Call Center after taking the cancellation action, as it became evident the advice from the first Customer Call Center interaction was WRONG. The consideration offered by GoDaddy as amends is not equal to what was lost.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 30, 2013 our customer purchased a Deluxe hosting plan for a 2-year term. On...
July 24, 2015 our customer renewed the service for another 1-year term, extending the expiration to August 30, 2016.On August 29, 2016, our customer contacted our support team for assistance with renewing their expiring hosting plan or purchasing a new plan offered by GoDaddy. Our customer chose to downgrade their existing web hosting plan from a Deluxe plan to an Economy plan and renewed the service for a 1-year term. Contrary to our customer’s understanding, at no time was a refund or credit for services discussed during the support interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 14, 2016 our customer contacted our support teams and was properly informed the service was beyond refund eligibility. GoDaddy’s Refund Policy is publically available at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me. They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.
Regards,
[redacted]
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.In our initial response to the Revdex.com dated August 26, 2015 we indicated that we were unable to duplicate our customer’s issue at that time. We also offered to troubleshoot the matter further if our customer provided us with IP and connectivity information in the form of a trace-route. Once GoDaddy received the requested information from our customer we identified the issues and took steps to correct them. GoDaddy’s technical support staff worked vigorously to diagnose and resolve all of the technical issues our customer experienced, which was ultimately resolved on September 30, 2015. As a gesture of goodwill, GoDaddy has provided a one-year renewal to our customer’s website in question. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 10, 2015, our customer purchased several domain names for two-year terms...
via online transaction, and added GoDaddy’s Protected Registration service, which is the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of domain names.Our customer contacted our support teams on September 8, 2017, to disable automatic renewal. They were informed they needed to remove Protected Registration and were provided steps to do so. On September 11, 2017, the domain names automatically renewed in accordance with our customer’s account settings.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we shall provide a refund for the renewal in question. However, the products must first be cancelled from our customer’s account. The steps to cancel Protected Registration can be found at: [redacted]Upon the removal of Protected Registration and subsequent cancellation of the domain names, our customer may contact us at [redacted] to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On November 22, 2015, our customer purchased an [redacted] email plan via online...
transaction for a 1-year term. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its year expiration on November 22 2016, and did so in a good faith effort to honor its agreements with our customer. Following the renewal transaction, an order confirmation was sent to our customer containing details of the transaction.Our customer did not contact our support teams until December 28, 2016, at which time, they were informed the products were no longer eligible for refund per our refund policy, publicly available a[redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides customers the ability to modify account preferences for each product or service. This allows full control of deciding which products and services our customers wish to keep active at any given time. Our customer can utilize the products with another domain until expiration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.During April and May of 2015, the complainant submitted multiple claims to GoDaddy,...
indicating they could no longer access a GoDaddy account and several domains were stolen from them.GoDaddy takes its commitment to consumer protection very seriously. For claims such as the one made by the complainant, we require supporting identification documentation be submitted to us. Based on the information provided to us by the complainant, we were unable to verify an account compromise occurred, nor any unauthorized changes made to the account.Account security is a customer responsibility. Additionally, as a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Resolution:GoDaddy will not be making any changes to the status of the account or domains referenced by the complainant.They may wish to pursue one or more of the following options should they decide to pursue this matter further:• Go to http://www.icann.org/dndr/udrp/approved-providers.htm to find an ICANN approved arbitration provider.• Provide the following link to their legal counsel for information on submitting legal documents to GoDaddy: http://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAGoDaddy will abide by any decision from an ICANN-approved arbitration forum or court of competent jurisdiction.Education:The complainant might find the following articles useful.Generating a Strong Password -https://support.godaddy.com/help/article/2653What is Protected Registration? -https://support.godaddy.com/help/article/1286Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2011, our customer purchased an Economy Shared hosting plan for one year...
via an online order.On May 13, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew their hosting and did so in a good faith effort to honor its agreements with our customer.On May 6, 2013, our customer contacted GoDaddy via phone and renewed their hosting service for three years.On May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their hosting and did so in a good faith effort to honor its agreements with our customer.On May 13, 2016, our customer contacted GoDaddy because they did not want their hosting service to renew. Our customer was advised they would need to cancel the hosting within thirty days from the renewal date in order to receive a refund.On February 17, 2017, our customer contacted GoDaddy to request a refund for their hosting service. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy will not be issuing a refund for the hosting service, which remains active within our customer’s account. They were correctly advised on May 13, 2016, that they would need to cancel their hosting service within thirty days to be eligible for a refund. Unfortunately, our customer did not do so. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 7, 2016,...
our customer purchased a Website Builder plan for three years. Included with this purchase was a free domain for the three year term.On July 19, 2016, our customer contacted GoDaddy to cancel the Website Builder plan and the domain. They were advised, per GoDaddy's refund policy, that the transaction in question is beyond refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our refund policy, we have refunded the remaining time for the Website Builder after deducting our cost for the domain and the three months Website Builder was in use. While the domain was free to our customer with the purchase of Website Builder, GoDaddy still incurred a cost for the registration of the domain. GoDaddy has already provided the money to the Registry and we are unable to recoup these funds. Refund deductions for free domains are discussed in the terms agreed to by our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Godaddy uses implicit renewal without giving the customer a choice to decline auto-renewal. I was never informed about atomatic renewal and I never accepted any auto renewal options. Inspite that when I requested a cancellation Godaddy threatened me that if I cancel the domain club I will lose my one of my domains even though the domain was in the grace period. Godaddy uses unethical and dishonest business practices.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 25, 2016, our customer purchased GoDaddy’s Premium Online Store and did so...
for a 2-year term. On July 25, 2016, the customer reached out to GoDaddy’s support teams as they wanted to move to GoDaddy’s Managed WordPress platform instead. At that time, the remaining time the customer spent was added to their Managed WordPress Plan.On July 28, 2016, our customer reached out to GoDaddy support teams to move back to GoDaddy’s Online Store as they indicated they were not happy with WordPress. GoDaddy’s support teams assisted the customer with purchasing the Online Store and getting the remaining time from the Managed WordPress added to the Online Store plan.On November 16, 2016, our customer cancelled their Online Store plan. After cancelling the customer reached out to GoDaddy’s support teams to request a refund for the cancelled plan. Our customer was informed that they were past the 30 days since the package was purchased and it was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of purchase. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Additionally, the customer has since followed up with GoDaddy’s support teams to have their Online Store restored. At this time, the customer’s site is restored and is resolving.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Why does the cancellation of a security have to do with you cancelling the entire site? So without the security I cannot have a site active is what your saying and its not right I don't need to have your ssl security, your own customer service told me this,so why is it different now?
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or two. I never wanted, ordered, or USED any service that they charged me for. That is what is the major problem here. I dont want the service, use the service or need the service they said I ordered but am telling them I did NOT order. It was automatically ordered for me cause I failed to UNCHECK some box that THEY checked. Also my two step renewal took too long to get and I missed the deadline for that reason also. They fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuse. If this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 11, 2014 our customer contacted our Customer Care team by phone and purchased a domain name registration for a one-year term and an Email Essentials plan for a one-month term. During this interaction, an email address corresponding with the domain name was created.From October 11, 2014 through September 11, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question upon its monthly expiration date and did so in a good faith effort to honor its agreements with the customer. Following each successful transaction, our customer was notified via an email confirmation.On September 12, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name for another one-year term and did so to honor its agreements with the customer. GoDaddy sent renewal notices prior to the expiration date on:• August 12, 2015• August 27, 2015These notices informed the customer their expiring domain would be renewed in accordance with their account preferences unless additional action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On September 12, 2015, following the domain name renewal, our customer contacted our Customer Care team with a request to cancel their services. GoDaddy cannot cancel products on behalf of a customer. The automatic renewal preference associated with our customers’ products was disabled and instructions to cancel the products were provided to our customer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has connected with our customer via phone to discuss their concerns. The automatic renewal preference has been disabled for the products in question. As such, there will be no further product renewals in this account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services –https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Ca...⇄ Products –https://my.godaddy.com/help/canceling-products-7468Reset Your GoDaddy Password –https://my.godaddy.com/help/reset-your-godaddy-password-8Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who controls the domain name in question. GoDaddy has not entered into any agreements with the complainant. Any agreements the complainant has made with the third party would be outside of that party’s agreements with GoDaddy. GoDaddy cannot become involved in third-party disputes.If the complainant is unable to amicably resolve the matter with the owner of the account where the domain name is located, they may request a Change of Account by filling out a 'Change Form'. This can be found at the following link: https://supportcenter.godaddy.com/ChangeRequest/Index?ci=58841&idpXdReq=true...⇄ order for a domain to be moved using this process, specific verification information is required showing the complainant is the registrant or an authorized party for the company/organization listed on the domain. If the complainant is not listed as the registrant but feels they have a claim to the domain's registration, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below:https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAINThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer completed two, 1-year domain renewal transactions, each totaling $15.17. Each transaction successfully added an additional 1-year registration term to the domain. Order confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $15.17 renewal transaction with their financial institution instead of first contacting our 24/7 Customer Care teams for assistance. GoDaddy incurred fees due to the dispute. For GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $15.17 must be paid in full, plus associated $50.00 administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy cannot make promises about the future or events that have not occurred or may never occur. Unexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in time. We strive to keep our customer experience error free.On February 27, 2015 GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in question. At that time the transaction was cancelled and the complainant was provided with a refund. GoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost. Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, our customer purchased a 4 GB Managed Linux Virtual Private Server (VPS) via online transaction for a one month term. This VPS has automatically renewed monthly since that date per our customer's account settings.Between November 18, 2014 and September 27, 2015, our customer contacted GoDaddy’s support teams multiple times for assistance with managing the VPS in question and was provided the appropriate assistance with their server in accordance with our Statement of Support.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Managed Dedicated Servers and Virtual Private Servers are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.If our customer is unsure of how to manage a VPS, they may wish to review our other hosting options, such as shared hosting, or work with an experienced server administrator to assist them with concerns. Our customer may also wish to search for answers via helpful articles at help.godaddy.com.EDUCATION:Our customer may find the following articles from GoDaddy’s Help Center useful: Which features does my Self Managed/Managed/Fully Managed server offer?- https://www.godaddy.com/help/which-features-does-my-self-managedmanagedfully-man...⇄ GoDaddy Statement of Support- https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 23, 2016, our customer contacted our support team to renew an expired domain....
At that time our customer added a new payment method to their account but did not request to make this the primary payment method.On July 20, 2016, GoDaddy was instructed to automatically renew a Website Builder plan and attempted to do so however, the charge was denied by the issuing financial institution. GoDaddy sent renewal notices via email before and after expiration.Our customer connected with our 24/7 support teams on August 23, 2016, September 29, 2016 and October 16, 2016 inquiring about the state of their website. During those calls GoDaddy waived a restoration fee and provided one year of free service. When our customer demanded additional free time be added to other Website Builder plans and domains their request was declined.On February 18, 2017, our customer contacted our support team indicating their website was not published. During this interaction our agent walked our customer through updating their DNS. Our customer demanded additional compensation to offset the amount of time the website was offline. This request was denied.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to take a proactive role in managing their payment methods and making note of expiration dates for their products and services to avoid future problems. Account management is solely a customer responsibility and our customer has a history of failing to manage their account billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
GoDaddy says: On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites.Customer Response: GoDaddy fails to acknowledge that this cancellation action was taken by customer AFTER call with Customer Care Center which indicated no adverse issues would result from this action. This was utmost concern of customer and the reason for the proactive Customer Call Center call. Customer IMMEDIATELY re-contacted the Customer Call Center after taking the cancellation action, as it became evident the advice from the first Customer Call Center interaction was WRONG. The consideration offered by GoDaddy as amends is not equal to what was lost.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 30, 2013 our customer purchased a Deluxe hosting plan for a 2-year term. On...
July 24, 2015 our customer renewed the service for another 1-year term, extending the expiration to August 30, 2016.On August 29, 2016, our customer contacted our support team for assistance with renewing their expiring hosting plan or purchasing a new plan offered by GoDaddy. Our customer chose to downgrade their existing web hosting plan from a Deluxe plan to an Economy plan and renewed the service for a 1-year term. Contrary to our customer’s understanding, at no time was a refund or credit for services discussed during the support interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 14, 2016 our customer contacted our support teams and was properly informed the service was beyond refund eligibility. GoDaddy’s Refund Policy is publically available at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me. They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.
Regards,
[redacted]
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.In our initial response to the Revdex.com dated August 26, 2015 we indicated that we were unable to duplicate our customer’s issue at that time. We also offered to troubleshoot the matter further if our customer provided us with IP and connectivity information in the form of a trace-route. Once GoDaddy received the requested information from our customer we identified the issues and took steps to correct them. GoDaddy’s technical support staff worked vigorously to diagnose and resolve all of the technical issues our customer experienced, which was ultimately resolved on September 30, 2015. As a gesture of goodwill, GoDaddy has provided a one-year renewal to our customer’s website in question. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 10, 2015, our customer purchased several domain names for two-year terms...
via online transaction, and added GoDaddy’s Protected Registration service, which is the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of domain names.Our customer contacted our support teams on September 8, 2017, to disable automatic renewal. They were informed they needed to remove Protected Registration and were provided steps to do so. On September 11, 2017, the domain names automatically renewed in accordance with our customer’s account settings.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we shall provide a refund for the renewal in question. However, the products must first be cancelled from our customer’s account. The steps to cancel Protected Registration can be found at: [redacted]Upon the removal of Protected Registration and subsequent cancellation of the domain names, our customer may contact us at [redacted] to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On November 22, 2015, our customer purchased an [redacted] email plan via online...
transaction for a 1-year term. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its year expiration on November 22 2016, and did so in a good faith effort to honor its agreements with our customer. Following the renewal transaction, an order confirmation was sent to our customer containing details of the transaction.Our customer did not contact our support teams until December 28, 2016, at which time, they were informed the products were no longer eligible for refund per our refund policy, publicly available a[redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides customers the ability to modify account preferences for each product or service. This allows full control of deciding which products and services our customers wish to keep active at any given time. Our customer can utilize the products with another domain until expiration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.During April and May of 2015, the complainant submitted multiple claims to GoDaddy,...
indicating they could no longer access a GoDaddy account and several domains were stolen from them.GoDaddy takes its commitment to consumer protection very seriously. For claims such as the one made by the complainant, we require supporting identification documentation be submitted to us. Based on the information provided to us by the complainant, we were unable to verify an account compromise occurred, nor any unauthorized changes made to the account.Account security is a customer responsibility. Additionally, as a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Resolution:GoDaddy will not be making any changes to the status of the account or domains referenced by the complainant.They may wish to pursue one or more of the following options should they decide to pursue this matter further:• Go to http://www.icann.org/dndr/udrp/approved-providers.htm to find an ICANN approved arbitration provider.• Provide the following link to their legal counsel for information on submitting legal documents to GoDaddy: http://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAGoDaddy will abide by any decision from an ICANN-approved arbitration forum or court of competent jurisdiction.Education:The complainant might find the following articles useful.Generating a Strong Password -https://support.godaddy.com/help/article/2653What is Protected Registration? -https://support.godaddy.com/help/article/1286Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2011, our customer purchased an Economy Shared hosting plan for one year...
via an online order.On May 13, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew their hosting and did so in a good faith effort to honor its agreements with our customer.On May 6, 2013, our customer contacted GoDaddy via phone and renewed their hosting service for three years.On May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their hosting and did so in a good faith effort to honor its agreements with our customer.On May 13, 2016, our customer contacted GoDaddy because they did not want their hosting service to renew. Our customer was advised they would need to cancel the hosting within thirty days from the renewal date in order to receive a refund.On February 17, 2017, our customer contacted GoDaddy to request a refund for their hosting service. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy will not be issuing a refund for the hosting service, which remains active within our customer’s account. They were correctly advised on May 13, 2016, that they would need to cancel their hosting service within thirty days to be eligible for a refund. Unfortunately, our customer did not do so. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 7, 2016,...
our customer purchased a Website Builder plan for three years. Included with this purchase was a free domain for the three year term.On July 19, 2016, our customer contacted GoDaddy to cancel the Website Builder plan and the domain. They were advised, per GoDaddy's refund policy, that the transaction in question is beyond refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our refund policy, we have refunded the remaining time for the Website Builder after deducting our cost for the domain and the three months Website Builder was in use. While the domain was free to our customer with the purchase of Website Builder, GoDaddy still incurred a cost for the registration of the domain. GoDaddy has already provided the money to the Registry and we are unable to recoup these funds. Refund deductions for free domains are discussed in the terms agreed to by our customer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Godaddy uses implicit renewal without giving the customer a choice to decline auto-renewal. I was never informed about atomatic renewal and I never accepted any auto renewal options. Inspite that when I requested a cancellation Godaddy threatened me that if I cancel the domain club I will lose my one of my domains even though the domain was in the grace period. Godaddy uses unethical and dishonest business practices.