Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On May 22, 2014, our customer purchased a hosting plan for a 2-year term.On May 22,...
2016, per our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in good faith to honor its agreements with our customer. GoDaddy proactively sent our customer renewal notices pre- and post-expiration, provided 10 days of live site service after expiration without receiving payment, and held the website data in a suspended status for an additional 10 days before the content was deleted.On June 12, 2016, our customer contacted GoDaddy’s support regarding the site and emails, and was informed the products were canceled due to non-payment. Our customer purchased a new hosting plan and paid the associated restore attempt fee. Hosting restores are not a product that GoDaddy regularly offers and may be provided in rare occasions when a customer did not maintain independent backups. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A data restore was completed on June 12, 2016, with the content was saved to a "restore" directory in our customer's hosting account. This “restore” directory may be located outside of the "public_html" directory. Our customer can contact our 24/7 support directly for help locating the content. It is our customer’s responsibility to ensure the proper directory structure to ensure site functionality.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]
Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please refund the money to the credit associated (discover) with the account. I will call Godaddy to confirm if the refund was made. Thank you for your cooperation.
Regards,
[redacted]
Dear Dispute Resolution Consultant.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
GoDaddy Universal Terms of Service Agreement
GoDaddy Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.
The complainant expressed their satisfaction with this resolution.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
(480) 505-8828 Phone
(480) 275-3975 Fax
Thank you for the opportunity to address our customer’s additional concerns.The bids our customer placed were visible and available for viewing within their GoDaddy account. It appears our customer may not have been looking at the right section of their GoDaddy Auctions Page under 'Bidding List'. Our customer may find the following article helpful in navigating to their Bidding List: https://godaddy.com/help/responding-to-offers-when-buying-domain-names-931?As the domain auction in question is now expired, our customer’s bidding history can be located under the 'Didn't Win' Section of their Bidding List. The domain name our customer was bidding on has been re-listed at auction and our customer is welcome to bid on it.As mentioned in our original response, our customer’s interactions with our customer care staff will be fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s...
GoCentral website builder. GoCentral is a proprietary, do-it-yourself, template based product for constructing a website. When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, 2017. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. If our customer did not initiate this chargeback, they should consult their financial institution for help. If our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy. Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 16,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew these products for additional one year terms on March 16, 2015, and March 16, 2016, and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. Our customer reached out to our support teams on March 16, 2016 to have 11 months removed and refunded from their Website Builder product. On April 16, 2016, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan for a one month term and did so in a good faith effort to honor its agreements with our them. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception to GoDaddy’s refund policy, we have refunded our customer’s most recent Website Builder renewal, a total of $10.56. Future refunds will be provided in accordance with GoDaddy’s refund policy. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
if I received an email this might be acceptable. I signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phone. They did not.I was also charged for three additional items that were not part of myoriginal order with them. Clearly go daddy has taken the low roadand needs to do what is right in this case. I also just opened my statement to find yet another charge from them.
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy’s request to temporarily reset our customer’s password was made in an attempt to connect to the server and determine if it was accessible, not to update permissions. As stated in our original response, Virtual Private Servers are sold with the understanding that customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. GoDaddy did not compromise our customer’s server, as suggested in their complaint.We want to resolve this amicably and while we will not fully absorb the cost to recover our customer’s data, we will reduce the recovery attempt fee in this case to $79.99. Our ability to recover data is time sensitive as we do not retain backup copies indefinitely. Should our customer wish to accept this offer, they will need to contact our support staff as soon as they are able to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 4, 2016 our customer contacted our support teams after experiencing problems accessing a hosting plan and its associated website. As the problem could not be resolved immediately, it was escalated to advanced teams for further review. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. The problem was resolved on March 4, 2016. As a goodwill gesture due to the negative experience our customer experienced, we have provided an additional one-month of hosting service at no cost. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its original response. When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf. GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service. The domains in question are non-refundable. Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Marie,Revdex.comSub : Complaint No. [redacted].Thank you very much for kind, immediate response to my on going efforts to resolve the issue.Your name and email ID is given to me by Revdex.com as you shall be my Conciliation & Engagement specialist. I am pleased to have you to handle and take care of my genuine case. Please go in to details on [redacted] mode of operation to lure customer like me at lower pricing first and finally come up with higher charges. My website was for a charitable purpose , so instead of .com I had chosen .org and whatever options were there with that cost were selected or omitted .But when I received the renewal it was shocking high. IF that was the cost in the beginning $ 187.50 (just to be nearly exact of what they have charged) I wouldn't have begun with in the first instance. I don't understand how they gone up at the time of renewal. There was no changes made after we had finished the web site.So, no question of additional charges. If there was nay additional charges, I would have decided to select those options or reject.and that hat was not the case. The initial price was OK and I thought I would continue with that.I urge you to please go in details and see that other people won't become victims like me.Once again , thank you very much and taking up my case with [redacted] very strongly. I am sure the truth will come out and their bad motive/s will be exposed.Thanking you very much.Very truly,[redacted]
[redacted]Case No : [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On January 7, 2016, our customer purchased a domain name and hosting plan for one year...
terms each via online transaction. On January 7, 2017 and January 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent five renewal reminder emails prior to the renewal of the domain name and hosting plan in question. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. There were also order confirmation emails sent after each renewal. Account management is a customer responsibility.Our customer did not contact our 24/7 Customer Care teams until January 7, 2018, when our customer called regarding the automatic renewal of the hosting plan in question. At that time the hosting plan was canceled and a refund issued. Automatic renewal was disabled for the domain name in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at [redacted], the domain name and hosting renewals from 2017 are not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 1, 2011 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. The domain name was subsequently renewed on the following three occasions. The three occasions reflect both automatic renewals and manual renewals. The manual renewal was a direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the complainant.• December 2, 2012• December 2. 2013• December 2, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On December 1, 2014 the complainant’s Certified Domain Deluxe Hosting Account were automatically renewed per the complainants account preferences. GoDaddy sent notices prior to the expiration dates of these services on:• September 2, 2014• October 2, 2014• November 1, 2014• November 16, 2014• November 23, 2014• November 24, 2014In addition the complainant manually renewed another Domain Name for a one year term on December 2, 2104 during a separate transaction.On February 9, 2015 the complainant cancelled all products in their GoDaddy account. They have requested a refund for their December 2014 transactions.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception to our refund policy we will provide the complaint with refunds for their transactions that took place during December of 2014. These refunds total $180.01, please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policy[redacted]Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, all Registrars, including GoDaddy, are required to list all domain name contact information on the public WhoIs. GoDaddy has no control over the gathering of data by third party companies. GoDaddy takes its customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 13, 2018, our customer purchased a Managed Virtual Private Server plan for...
one month via an online order. Managed Virtual Private Servers (VPS) are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.On February 14, 2018, our customer contacted GoDaddy because they were unable to access the VPS using a particular protocol. Our support staff was unable to duplicate the issue, successfully connecting using the same method our customer was attempting to use. Our customer was advised of a configuration issue we had noticed while reviewing their concerns. As noted above and in our Statement of Support, our customer is responsible for managing the configuration of the VPS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has canceled the VPS, and while no longer eligible for a refund, we have refunded the fees they paid for the VPS as a gesture of good faith.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one year. This service has been renewed annually, most recently on March 26, 2017. On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their account. On June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, 2017. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refund. Products renewed on an annual basis must be canceled within 30 days of renewal to be refund eligible. While their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a[redacted]On May 22, 2014, our customer purchased a hosting plan for a 2-year term.On May 22,...
2016, per our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in good faith to honor its agreements with our customer. GoDaddy proactively sent our customer renewal notices pre- and post-expiration, provided 10 days of live site service after expiration without receiving payment, and held the website data in a suspended status for an additional 10 days before the content was deleted.On June 12, 2016, our customer contacted GoDaddy’s support regarding the site and emails, and was informed the products were canceled due to non-payment. Our customer purchased a new hosting plan and paid the associated restore attempt fee. Hosting restores are not a product that GoDaddy regularly offers and may be provided in rare occasions when a customer did not maintain independent backups. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A data restore was completed on June 12, 2016, with the content was saved to a "restore" directory in our customer's hosting account. This “restore” directory may be located outside of the "public_html" directory. Our customer can contact our 24/7 support directly for help locating the content. It is our customer’s responsibility to ensure the proper directory structure to ensure site functionality.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]
Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please refund the money to the credit associated (discover) with the account. I will call Godaddy to confirm if the refund was made. Thank you for your cooperation.
Regards,
[redacted]
Dear Dispute Resolution Consultant.
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
GoDaddy Universal Terms of Service Agreement
GoDaddy Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.
The complainant expressed their satisfaction with this resolution.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted], AZ [redacted]
(480) 505-8828 Phone
(480) 275-3975 Fax
Thank you for the opportunity to address our customer’s additional concerns.The bids our customer placed were visible and available for viewing within their GoDaddy account. It appears our customer may not have been looking at the right section of their GoDaddy Auctions Page under 'Bidding List'. Our customer may find the following article helpful in navigating to their Bidding List: https://godaddy.com/help/responding-to-offers-when-buying-domain-names-931?As the domain auction in question is now expired, our customer’s bidding history can be located under the 'Didn't Win' Section of their Bidding List. The domain name our customer was bidding on has been re-listed at auction and our customer is welcome to bid on it.As mentioned in our original response, our customer’s interactions with our customer care staff will be fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s...
GoCentral website builder. GoCentral is a proprietary, do-it-yourself, template based product for constructing a website. When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, 2017. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. If our customer did not initiate this chargeback, they should consult their financial institution for help. If our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy. Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 16,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew these products for additional one year terms on March 16, 2015, and March 16, 2016, and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. Our customer reached out to our support teams on March 16, 2016 to have 11 months removed and refunded from their Website Builder product. On April 16, 2016, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan for a one month term and did so in a good faith effort to honor its agreements with our them. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception to GoDaddy’s refund policy, we have refunded our customer’s most recent Website Builder renewal, a total of $10.56. Future refunds will be provided in accordance with GoDaddy’s refund policy. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
if I received an email this might be acceptable. I signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phone. They did not.I was also charged for three additional items that were not part of myoriginal order with them. Clearly go daddy has taken the low roadand needs to do what is right in this case. I also just opened my statement to find yet another charge from them.
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy’s request to temporarily reset our customer’s password was made in an attempt to connect to the server and determine if it was accessible, not to update permissions. As stated in our original response, Virtual Private Servers are sold with the understanding that customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. GoDaddy did not compromise our customer’s server, as suggested in their complaint.We want to resolve this amicably and while we will not fully absorb the cost to recover our customer’s data, we will reduce the recovery attempt fee in this case to $79.99. Our ability to recover data is time sensitive as we do not retain backup copies indefinitely. Should our customer wish to accept this offer, they will need to contact our support staff as soon as they are able to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 4, 2016 our customer contacted our support teams after experiencing problems accessing a hosting plan and its associated website. As the problem could not be resolved immediately, it was escalated to advanced teams for further review. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. The problem was resolved on March 4, 2016. As a goodwill gesture due to the negative experience our customer experienced, we have provided an additional one-month of hosting service at no cost. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its original response. When GoDaddy registers or renews domains for customers, it acts as a broker of sorts, as GoDaddy pays funds to the respective registries to acquire or renew that domain on our customer’s behalf. GoDaddy has a limited time frame in which it can receive a refund for domains, a time frame which our Refund Policy for domains is based upon.Again, if our customer cancels the Protected Registration service prior to July 30, 2017, GoDaddy can refund this service. The domains in question are non-refundable. Our customer may want to investigate other options if they do not wish to keep the domains, such as auctioning or selling the domains.Our Refund Policy can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy sent all notices associated with the account and transaction in question to the email address our customer provided within their account settings. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Again, account management is a customer responsibility. During our customer’s interaction with our Customer Care team on August 30, 2017, they updated the contact email address.Review of our systems does indicate our customer contacted our Customer Care team on July 19, 2017. However, as they were not able to provide the requested information to locate the transaction in question, it was recommended they contact the appropriate financial institution for additional details and reconnect with our billing team. At no time did GoDaddy recommend our customer dispute the transaction.The transaction in question remains ineligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Marie,Revdex.comSub : Complaint No. [redacted].Thank you very much for kind, immediate response to my on going efforts to resolve the issue.Your name and email ID is given to me by Revdex.com as you shall be my Conciliation & Engagement specialist. I am pleased to have you to handle and take care of my genuine case. Please go in to details on [redacted] mode of operation to lure customer like me at lower pricing first and finally come up with higher charges. My website was for a charitable purpose , so instead of .com I had chosen .org and whatever options were there with that cost were selected or omitted .But when I received the renewal it was shocking high. IF that was the cost in the beginning $ 187.50 (just to be nearly exact of what they have charged) I wouldn't have begun with in the first instance. I don't understand how they gone up at the time of renewal. There was no changes made after we had finished the web site.So, no question of additional charges. If there was nay additional charges, I would have decided to select those options or reject.and that hat was not the case. The initial price was OK and I thought I would continue with that.I urge you to please go in details and see that other people won't become victims like me.Once again , thank you very much and taking up my case with [redacted] very strongly. I am sure the truth will come out and their bad motive/s will be exposed.Thanking you very much.Very truly,[redacted]
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On January 7, 2016, our customer purchased a domain name and hosting plan for one year...
terms each via online transaction. On January 7, 2017 and January 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent five renewal reminder emails prior to the renewal of the domain name and hosting plan in question. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. There were also order confirmation emails sent after each renewal. Account management is a customer responsibility.Our customer did not contact our 24/7 Customer Care teams until January 7, 2018, when our customer called regarding the automatic renewal of the hosting plan in question. At that time the hosting plan was canceled and a refund issued. Automatic renewal was disabled for the domain name in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at [redacted], the domain name and hosting renewals from 2017 are not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 1, 2011 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. The domain name was subsequently renewed on the following three occasions. The three occasions reflect both automatic renewals and manual renewals. The manual renewal was a direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the complainant.• December 2, 2012• December 2. 2013• December 2, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On December 1, 2014 the complainant’s Certified Domain Deluxe Hosting Account were automatically renewed per the complainants account preferences. GoDaddy sent notices prior to the expiration dates of these services on:• September 2, 2014• October 2, 2014• November 1, 2014• November 16, 2014• November 23, 2014• November 24, 2014In addition the complainant manually renewed another Domain Name for a one year term on December 2, 2104 during a separate transaction.On February 9, 2015 the complainant cancelled all products in their GoDaddy account. They have requested a refund for their December 2014 transactions.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception to our refund policy we will provide the complaint with refunds for their transactions that took place during December of 2014. These refunds total $180.01, please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policy[redacted]Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
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Thank you for the opportunity to address our customer’s additional concerns. As previously stated, all Registrars, including GoDaddy, are required to list all domain name contact information on the public WhoIs. GoDaddy has no control over the gathering of data by third party companies. GoDaddy takes its customers' privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 13, 2018, our customer purchased a Managed Virtual Private Server plan for...
one month via an online order. Managed Virtual Private Servers (VPS) are sold with the understanding that the client or their web developer are knowledgeable and able to administer their own server. Clients are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), and troubleshooting any issues therein. Essentially, what our customer does within their VPS, what software they run, etc. is up to them.On February 14, 2018, our customer contacted GoDaddy because they were unable to access the VPS using a particular protocol. Our support staff was unable to duplicate the issue, successfully connecting using the same method our customer was attempting to use. Our customer was advised of a configuration issue we had noticed while reviewing their concerns. As noted above and in our Statement of Support, our customer is responsible for managing the configuration of the VPS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has canceled the VPS, and while no longer eligible for a refund, we have refunded the fees they paid for the VPS as a gesture of good faith.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one year. This service has been renewed annually, most recently on March 26, 2017. On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their account. On June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, 2017. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refund. Products renewed on an annual basis must be canceled within 30 days of renewal to be refund eligible. While their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy