Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant.Domains are sold on a...
first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:According to the Public Whois Directory, the domain name specified by the complainant has been registered to another party since August 25, 2015. The complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Education:The complainant may also find these GoDaddy support articles useful:What is Domain Buy Service? - https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap - https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 16, 2016, our customer purchased a domain name for a 1-year term via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. As such the domain name cannot be cancelled until the Protected Registration is removed. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292Our customer reached out to GoDaddy’s support teams on February 1, 2017, to cancel the domain. They were informed they could not due to the Protected Registration and were provided the proper steps for removal. However, our customer took no action. As such, on April 8, 2017, the domain and protected registration service auto-renewed. Our customer reached out to GoDaddy’s support teams and was correctly informed why it had renewed. GoDaddy’s support teams offered to walk the customer through the process of cancellation, but our customer declined and ended the call.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertised. To cancel, our customer can follow the instructions in the link above. Once removed, our customer can cancel their domain name and connect with our support teams to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Hello, Thank you for the response. The information provided in the response is not accurate.The email server block is still not removed. I have not been able to send emails out for the lat 2 weeks. I have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not help. When I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscription. Instead I need to buy an even more costly one to solve the issue. So I'm not sure how to resolve this.Godaddy, I need to be able to send emails. Can you be more of a help in this and make my case more of a priority? Respectfully,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 25, 2017, our customer processed an online transaction to purchase a domain...
name via GoDaddy’s Auctions service via GoDaddy’s website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in question. It was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of it. As GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement. Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements may be found at: [redacted].On January 12, 2015 the complainant renewed their Unlimited Email plan and Domain Name for a two year term during a call to GoDaddy’s Customer Care Center. The complainant subsequently cancelled the Unlimited Email plan on March 21, 2015 and at that time requested a refund for the most recent renewal of their Unlimited Email plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method of the most recent renewal of their Unlimited Email plan. This refund is for $202.42 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to our customer’s additional concerns.It appears our customer's additional comments were submitted to the Revdex.com on April 13, 2015 but not shared with GoDaddy until April 27, 2015. Our office has connected with our customer via phone on April 16, 2015 to discuss any concerns they had. Our office has also confirmed with our customer their issues were resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Website Builder Service AgreementCopies of the latest version of these agreements may be found at:[redacted]On June 9, 2014, our customer consulted with our Support team, discussing GoDaddy’s Website Builder. During the conversation, our customer asked if the product was refundable if they were not satisfied. Our representative stated that if the customer canceled within 48 days, that they could receive a refund. Our representative further stated that if they canceled beyond that period, they would receive a credit that they could use towards a different service.On November 11, 2014, our customer contacted GoDaddy’s support staff to cancel and request a refund for the Website Builder. At that time, in accordance with GoDaddy’s terms of service and our Refund Policy, the customer was provided an In-Store Credit for the remaining unused months.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, providing a refund as both explained during the sales call and described in our Refund Policy. However, as a gesture of good will, GoDaddy has refunded the $59.94 back to their original payment method.Education:The following GoDaddy Support article describes, in full, GoDaddy’s refund policy:Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following user-agreements upon conducting business...
with [redacted]:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.[redacted].com/legal-agreements.aspxThere are a variety of circumstances that may affect the speed and performance of a website that range from issues within the datacenters (i.e. hosting providers), the network (e.g. Internet service provider) and local browser/computer (i.e. the website viewer). Therefore, to properly troubleshoot and discover the cause of the issue, it is necessary for our customer contact us when they are experiencing the issue. Our customer has indicated, they live in the [redacted] (GMT+8) and are experiencing slowness during “peak hours.” However, their websites are hosted on servers within the U.S. (GMT-7) with a fifteen hour time difference which is not peak traffic times for the servers. It is also important to understand that if the websites pull data from third-party sites, that the performance of those other sites also have a significant effect on the performance of the site. For example, our customer’s website, [redacted].[redacted], makes 70% of its requests and provides over 35% of its data from third-party sites on its first visit. For all subsequent visits, 98% of the requests and data come from third-party websites. The performance of these requests and data transfers are outside of [redacted]’s control.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.In order to properly identify the cause of our customer’s website slowness, we ask that they contact our 24-hour customer care center at the time they are experiencing trouble. [redacted] provides a local phone number accessible from within the [redacted] that our customer may use to reach our support staff. The number is [redacted]. If they are outside of the [redacted], they may be able to find another local number at https://www.[redacted].com/contact-us.aspx.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, 2014 the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting Plan. The Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, 2014 and December 19, 2014. These were followed by failed billing notices that were emailed to the complainant on January 20, 2015 and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, 2014. The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affected. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. Our office has restored the email addresses that were involved in this complaint without the increased storage capacity. We suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
This has less to do with GoDaddy's policy as it has to do with customer service, or lack thereof in this case. Yes. Their policy is a 30 day notice and a notification via email, but they do not take into account whether or not their emails can be shunted off into a junk or spam folder, which in this case happened. It's one thing to be hardline on a policy if we were contacting them 60 days after or 90. As I pointed out in my contact with GoDaddy, most businesses will give 90 days to request a refund. On our part, when we found out about the charge, we called that day. It would seem that we acted in good faith in hopes that GoDaddy would work with a small business they purport to cater to. I find their hard line tactics at best unsettling and their 'letter of the law' approach to be quite customer unfriendly. As stated, we did not want to cancel our service for a full refund, but to reduce it so that we could better handle our expenses. I guess that policy and that extra $600 are more important to GoDaddy than to keep a customer. Regards,[redacted] IT Manager [redacted]
GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn November 12, 2012 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complainant has now requested to cancel their domain name without providing government issued identification.Resolution:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The complainant has submitted a notarized affidavit in lieu of a government-issued photo ID and GoDaddy has cancelled the Protected Registration service. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.The complainant may find the following article helpful:Cancel My Domain- https://www.godaddy.com/help/cancel-my-domain-412Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John M[redacted]GoDaddy – Office of the CEO
Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy...
Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2013 our customer purchased Premium DNS for a 3 year term. On May 16,...
2016 our customer renewed the service for 2 additional years. Premium DNS offers our customers a higher level of support and advanced features to a customer’s DNS management. Our customer contacted our support teams between September 9-15th, 2016 in regard to not being able to change their domain’s SOA record. Our support teams properly informed our customer the Premium DNS service does not support SOA record modification. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needs. SOA records cannot be added or edited within our Nameserver/Zone file. If our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNS. This is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated Server. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
GoDaddy failed to send me proper notification of any kind regarding the transfer was going to fail. I took it upon myself to ask my new registrar [redacted] when they received notice of the cancellation/failure. They received this notification 12/9, therefore one day after my date IF I wished to renew with GoDaddy. With this information I now know that GoDaddy did this on purpose to get me to renew one year with them prior to allowing me to transfer. I am 100% certain that I took all my steps on my end in November, making sure my domain was public, gaining/putting the correct authorization codes, and approving the transfer on my end.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me but it does not mention my other purchases. I accept the online store being restored but I would also like my email essentials that I paid 2 years for restored and I am okay with restoring of 1 year and 9 months. I would also like my booking get paid restored at 9 months as well along with .com transfer and private transfer services. This will make me the ultimate content customer.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Website Builder Service Agreement* Marketing Applications AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On March 22, 2013, our customer purchased a Website Builder plan and Search Engine Visibility plan, each for a one-year term. On March 21, 2014 and March 22, 2014 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for one-year terms and did so in a good faith effort to honor its agreements with the customer. Our customer was sent email confirmations following each successful renewal transaction. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:* January 21, 2014* February 20, 2014These notices stated the services would be renewed unless further action was taken.On March 21, 2015 and March 22, 2015 respectively; our customer's account preferences again instructed GoDaddy to automatically renew their services upon expiration for another one-year terms. Email confirmations were sent to our customer following each transaction.GoDaddy sent renewal notices prior to the expiration dates on:* January 21, 2015* February 20, 2015 In addition to these email notices, GoDaddy's Customer Care team attempted to reach our customer by phone on January 31, 2015 and February 4, 2015 to assist with any account questions they may have had. Both attempts were unsuccessful.Our customer did not contact our support staff regarding the March 2015 transactions until May 11, 2015. In accordance with our Refund Policy, our customer was properly advised that they would be eligible to receive In-Store credit upon cancellation of these services. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our office attempted to connect with our customer by phone to discuss their concerns and left a voice message. As a one-time exception to our Refund Policy, GoDaddy will refund the March 21, 2015 and March 22, 2015 renewal transactions, provided our customer cancels the services in question prior to March 20, 2015. Once canceled, our customer may contact our office directly to have the refunds issued.Education:Our customer might find the following articles useful.Canceling Products -[redacted]Managing Renewals for Products and Services-[redacted]Refund Policy-[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest RegardsStephen J[redacted]Office of the CEO - GoDaddy[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First and most obvious was their failure to respond to the fact that our online store was inaccessible to anyone on two different occasions for multiple days. As was presented in the original complaint, this included not only the Memorial Day weekend but also for six days just prior to the 4th of July holidayweekend. We were unable to promote the site for the 4th of July not knowing if it would be online during that time. In addition, we had distributed approximately 10,000 flyers with a discount code that expired June 30 and the site was not even available during those last crucial days since it was not online from June 26 until the evening of July 1. During most of these days the new store front which was built by GoDaddy could be viewed, however, when you clicked to “shop”, you were directed to a page which said simply “File not found.” I have screen shots of this with various date and time stamps if evidence is required. Additionally, I was told originally by [redacted] that it would only take approximately one hour to get the site back up, then received an email stating that it maytake as much as 48 hours, but ultimately, I had to speak with [redacted] personally on July 1 to have it restored within fifteen minutes of our conversation. He tried unsuccessfully to argue that they did not know which site that we wanted up. He ultimately relented and confessed that they did indeed know whichsite to restore but they had simply not done so! This was also after my grievance filed with their customer service department after which both [redacted] and [redacted] assured me that the site would NEVER go down again and the new store design would only go live after approval from us. During this conversation with [redacted] on June 17, 2015, [redacted] admitted that the site should not have gone live, that the original store should not have gone down, that the site built was not what we desired nor was it truly functional, and that GoDaddy had not performed as they should have. After the second time that our store had been offline for just shy of a week, [redacted] stated that he had used a different URL for the new store so that if it went live again, the current store would not go offline. I asked if perhaps that should have been done initially to which he concurred. As far as their assertion that we caused “confusions and discrepancies” in the project, this cannot possibly be true. If it is, then they are in much greater distress than I even imagined. Since my initial contact with them on April 22, 2015, I am the only one that has contacted them. They knew that I was the person to contact and did so without reserve. The information requested was sent to them within the time requested and yet they did not honor their own guidelines. As I explained in the original complaint, they were to begin work on April 30, 2015 and were to have a preview ready by no later than 10 business days thereafter. This would have been May 6, 2015. I have the email stating these dates for verification if required. Their assertion that they “upheld its agreements in good faith and honored its terms of service” is not only inaccurate but also deceptive since they conveniently revised their “Universal Terms of Service Agreement” and their “Website Builder Agreement” after entering into the contract with [redacted]. It was not until after they failed to have a design ready in the time promised that** [redacted] (the “customer” and owner of the business) contacted them again on May 22, 2015 questioning not the design but when it might be available for preview. This is when they put a half designed page online that was not functional and since this was late on Friday afternoon of Memorial Day weekend, it could not be corrected until June 2, 2015. If this is “good faith” and per their “termsof service” the buyer should definitely beware! Allow me to reiterate that it is our contention, and I believe the evidence proves, that Godaddy’s Dream Design team has done irreparable damage to the brand of [redacted] by its inept design and by continually causing the functional store to go offline especially just prior and during 2 major shopping holiday weekends. It has repeated missed every deadline given. Its unprofessionalism is unparalleled in my 30+ years’ experience in the business world. We would request once again, a full refund of all monies paid to Godaddy. Once we have a functional site built by someone more capable than Godaddy has shown itself, we further request that the domain name of [redacted] be released to whomever we contract to provide us with hosting services without any further complications or compensation. Additionally, all hosting of the current functional store should continue until the newprofessional store has been established. I sincerely believe that this is the least of what is owed to [redacted] and should be complied with posthaste in order to prevent legal intervention.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant.Domains are sold on a...
first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:According to the Public Whois Directory, the domain name specified by the complainant has been registered to another party since August 25, 2015. The complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Education:The complainant may also find these GoDaddy support articles useful:What is Domain Buy Service? - https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap - https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 16, 2016, our customer purchased a domain name for a 1-year term via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. As such the domain name cannot be cancelled until the Protected Registration is removed. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292Our customer reached out to GoDaddy’s support teams on February 1, 2017, to cancel the domain. They were informed they could not due to the Protected Registration and were provided the proper steps for removal. However, our customer took no action. As such, on April 8, 2017, the domain and protected registration service auto-renewed. Our customer reached out to GoDaddy’s support teams and was correctly informed why it had renewed. GoDaddy’s support teams offered to walk the customer through the process of cancellation, but our customer declined and ended the call.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertised. To cancel, our customer can follow the instructions in the link above. Once removed, our customer can cancel their domain name and connect with our support teams to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Hello, Thank you for the response. The information provided in the response is not accurate.The email server block is still not removed. I have not been able to send emails out for the lat 2 weeks. I have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not help. When I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscription. Instead I need to buy an even more costly one to solve the issue. So I'm not sure how to resolve this.Godaddy, I need to be able to send emails. Can you be more of a help in this and make my case more of a priority? Respectfully,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 25, 2017, our customer processed an online transaction to purchase a domain...
name via GoDaddy’s Auctions service via GoDaddy’s website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in question. It was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of it. As GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement. Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements may be found at: [redacted].On January 12, 2015 the complainant renewed their Unlimited Email plan and Domain Name for a two year term during a call to GoDaddy’s Customer Care Center. The complainant subsequently cancelled the Unlimited Email plan on March 21, 2015 and at that time requested a refund for the most recent renewal of their Unlimited Email plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a refund to their original payment method of the most recent renewal of their Unlimited Email plan. This refund is for $202.42 and may require 5 to 7 days to reflect at their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to our customer’s additional concerns.It appears our customer's additional comments were submitted to the Revdex.com on April 13, 2015 but not shared with GoDaddy until April 27, 2015. Our office has connected with our customer via phone on April 16, 2015 to discuss any concerns they had. Our office has also confirmed with our customer their issues were resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Website Builder Service AgreementCopies of the latest version of these agreements may be found at:[redacted]On June 9, 2014, our customer consulted with our Support team, discussing GoDaddy’s Website Builder. During the conversation, our customer asked if the product was refundable if they were not satisfied. Our representative stated that if the customer canceled within 48 days, that they could receive a refund. Our representative further stated that if they canceled beyond that period, they would receive a credit that they could use towards a different service.On November 11, 2014, our customer contacted GoDaddy’s support staff to cancel and request a refund for the Website Builder. At that time, in accordance with GoDaddy’s terms of service and our Refund Policy, the customer was provided an In-Store Credit for the remaining unused months.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, providing a refund as both explained during the sales call and described in our Refund Policy. However, as a gesture of good will, GoDaddy has refunded the $59.94 back to their original payment method.Education:The following GoDaddy Support article describes, in full, GoDaddy’s refund policy:Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following user-agreements upon conducting business...
with [redacted]:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.[redacted].com/legal-agreements.aspxThere are a variety of circumstances that may affect the speed and performance of a website that range from issues within the datacenters (i.e. hosting providers), the network (e.g. Internet service provider) and local browser/computer (i.e. the website viewer). Therefore, to properly troubleshoot and discover the cause of the issue, it is necessary for our customer contact us when they are experiencing the issue. Our customer has indicated, they live in the [redacted] (GMT+8) and are experiencing slowness during “peak hours.” However, their websites are hosted on servers within the U.S. (GMT-7) with a fifteen hour time difference which is not peak traffic times for the servers. It is also important to understand that if the websites pull data from third-party sites, that the performance of those other sites also have a significant effect on the performance of the site. For example, our customer’s website, [redacted].[redacted], makes 70% of its requests and provides over 35% of its data from third-party sites on its first visit. For all subsequent visits, 98% of the requests and data come from third-party websites. The performance of these requests and data transfers are outside of [redacted]’s control.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.In order to properly identify the cause of our customer’s website slowness, we ask that they contact our 24-hour customer care center at the time they are experiencing trouble. [redacted] provides a local phone number accessible from within the [redacted] that our customer may use to reach our support staff. The number is [redacted]. If they are outside of the [redacted], they may be able to find another local number at https://www.[redacted].com/contact-us.aspx.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, 2014 the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting Plan. The Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, 2014 and December 19, 2014. These were followed by failed billing notices that were emailed to the complainant on January 20, 2015 and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, 2014. The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affected. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. Our office has restored the email addresses that were involved in this complaint without the increased storage capacity. We suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
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This has less to do with GoDaddy's policy as it has to do with customer service, or lack thereof in this case. Yes. Their policy is a 30 day notice and a notification via email, but they do not take into account whether or not their emails can be shunted off into a junk or spam folder, which in this case happened. It's one thing to be hardline on a policy if we were contacting them 60 days after or 90. As I pointed out in my contact with GoDaddy, most businesses will give 90 days to request a refund. On our part, when we found out about the charge, we called that day. It would seem that we acted in good faith in hopes that GoDaddy would work with a small business they purport to cater to. I find their hard line tactics at best unsettling and their 'letter of the law' approach to be quite customer unfriendly. As stated, we did not want to cancel our service for a full refund, but to reduce it so that we could better handle our expenses. I guess that policy and that extra $600 are more important to GoDaddy than to keep a customer. Regards,[redacted] IT Manager [redacted]
GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn November 12, 2012 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complainant has now requested to cancel their domain name without providing government issued identification.Resolution:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The complainant has submitted a notarized affidavit in lieu of a government-issued photo ID and GoDaddy has cancelled the Protected Registration service. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.The complainant may find the following article helpful:Cancel My Domain- https://www.godaddy.com/help/cancel-my-domain-412Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John M[redacted]GoDaddy – Office of the CEO
Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy...
Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2013 our customer purchased Premium DNS for a 3 year term. On May 16,...
2016 our customer renewed the service for 2 additional years. Premium DNS offers our customers a higher level of support and advanced features to a customer’s DNS management. Our customer contacted our support teams between September 9-15th, 2016 in regard to not being able to change their domain’s SOA record. Our support teams properly informed our customer the Premium DNS service does not support SOA record modification. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needs. SOA records cannot be added or edited within our Nameserver/Zone file. If our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNS. This is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated Server. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
GoDaddy failed to send me proper notification of any kind regarding the transfer was going to fail. I took it upon myself to ask my new registrar [redacted] when they received notice of the cancellation/failure. They received this notification 12/9, therefore one day after my date IF I wished to renew with GoDaddy. With this information I now know that GoDaddy did this on purpose to get me to renew one year with them prior to allowing me to transfer. I am 100% certain that I took all my steps on my end in November, making sure my domain was public, gaining/putting the correct authorization codes, and approving the transfer on my end.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me but it does not mention my other purchases. I accept the online store being restored but I would also like my email essentials that I paid 2 years for restored and I am okay with restoring of 1 year and 9 months. I would also like my booking get paid restored at 9 months as well along with .com transfer and private transfer services. This will make me the ultimate content customer.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Website Builder Service Agreement* Marketing Applications AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On March 22, 2013, our customer purchased a Website Builder plan and Search Engine Visibility plan, each for a one-year term. On March 21, 2014 and March 22, 2014 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for one-year terms and did so in a good faith effort to honor its agreements with the customer. Our customer was sent email confirmations following each successful renewal transaction. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:* January 21, 2014* February 20, 2014These notices stated the services would be renewed unless further action was taken.On March 21, 2015 and March 22, 2015 respectively; our customer's account preferences again instructed GoDaddy to automatically renew their services upon expiration for another one-year terms. Email confirmations were sent to our customer following each transaction.GoDaddy sent renewal notices prior to the expiration dates on:* January 21, 2015* February 20, 2015 In addition to these email notices, GoDaddy's Customer Care team attempted to reach our customer by phone on January 31, 2015 and February 4, 2015 to assist with any account questions they may have had. Both attempts were unsuccessful.Our customer did not contact our support staff regarding the March 2015 transactions until May 11, 2015. In accordance with our Refund Policy, our customer was properly advised that they would be eligible to receive In-Store credit upon cancellation of these services. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our office attempted to connect with our customer by phone to discuss their concerns and left a voice message. As a one-time exception to our Refund Policy, GoDaddy will refund the March 21, 2015 and March 22, 2015 renewal transactions, provided our customer cancels the services in question prior to March 20, 2015. Once canceled, our customer may contact our office directly to have the refunds issued.Education:Our customer might find the following articles useful.Canceling Products -[redacted]Managing Renewals for Products and Services-[redacted]Refund Policy-[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest RegardsStephen J[redacted]Office of the CEO - GoDaddy[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First and most obvious was their failure to respond to the fact that our online store was inaccessible to anyone on two different occasions for multiple days. As was presented in the original complaint, this included not only the Memorial Day weekend but also for six days just prior to the 4th of July holidayweekend. We were unable to promote the site for the 4th of July not knowing if it would be online during that time. In addition, we had distributed approximately 10,000 flyers with a discount code that expired June 30 and the site was not even available during those last crucial days since it was not online from June 26 until the evening of July 1. During most of these days the new store front which was built by GoDaddy could be viewed, however, when you clicked to “shop”, you were directed to a page which said simply “File not found.” I have screen shots of this with various date and time stamps if evidence is required. Additionally, I was told originally by [redacted] that it would only take approximately one hour to get the site back up, then received an email stating that it maytake as much as 48 hours, but ultimately, I had to speak with [redacted] personally on July 1 to have it restored within fifteen minutes of our conversation. He tried unsuccessfully to argue that they did not know which site that we wanted up. He ultimately relented and confessed that they did indeed know whichsite to restore but they had simply not done so! This was also after my grievance filed with their customer service department after which both [redacted] and [redacted] assured me that the site would NEVER go down again and the new store design would only go live after approval from us. During this conversation with [redacted] on June 17, 2015, [redacted] admitted that the site should not have gone live, that the original store should not have gone down, that the site built was not what we desired nor was it truly functional, and that GoDaddy had not performed as they should have. After the second time that our store had been offline for just shy of a week, [redacted] stated that he had used a different URL for the new store so that if it went live again, the current store would not go offline. I asked if perhaps that should have been done initially to which he concurred. As far as their assertion that we caused “confusions and discrepancies” in the project, this cannot possibly be true. If it is, then they are in much greater distress than I even imagined. Since my initial contact with them on April 22, 2015, I am the only one that has contacted them. They knew that I was the person to contact and did so without reserve. The information requested was sent to them within the time requested and yet they did not honor their own guidelines. As I explained in the original complaint, they were to begin work on April 30, 2015 and were to have a preview ready by no later than 10 business days thereafter. This would have been May 6, 2015. I have the email stating these dates for verification if required. Their assertion that they “upheld its agreements in good faith and honored its terms of service” is not only inaccurate but also deceptive since they conveniently revised their “Universal Terms of Service Agreement” and their “Website Builder Agreement” after entering into the contract with [redacted]. It was not until after they failed to have a design ready in the time promised that** [redacted] (the “customer” and owner of the business) contacted them again on May 22, 2015 questioning not the design but when it might be available for preview. This is when they put a half designed page online that was not functional and since this was late on Friday afternoon of Memorial Day weekend, it could not be corrected until June 2, 2015. If this is “good faith” and per their “termsof service” the buyer should definitely beware! Allow me to reiterate that it is our contention, and I believe the evidence proves, that Godaddy’s Dream Design team has done irreparable damage to the brand of [redacted] by its inept design and by continually causing the functional store to go offline especially just prior and during 2 major shopping holiday weekends. It has repeated missed every deadline given. Its unprofessionalism is unparalleled in my 30+ years’ experience in the business world. We would request once again, a full refund of all monies paid to Godaddy. Once we have a functional site built by someone more capable than Godaddy has shown itself, we further request that the domain name of [redacted] be released to whomever we contract to provide us with hosting services without any further complications or compensation. Additionally, all hosting of the current functional store should continue until the newprofessional store has been established. I sincerely believe that this is the least of what is owed to [redacted] and should be complied with posthaste in order to prevent legal intervention.
Regards,
[redacted]