Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: "GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that: "GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance. As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 8, 2015 our customer registered the domain name in question for a one-year term via online transaction. This is for the period ending January 8, 2016. On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. GoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, 2016 GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, 2016 These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. After expiration, GoDaddy (at our own expense) provided a 42 day grace period for our customer to renew or redeem their domain. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Transfer Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 21, 2015, our customer purchased a domain name transfer and also registered a new domain name for a one-year term via online transaction. Domain name transfers allow a registrant to move the registration of an existing domain name from one registrar to another. During the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. A parked domain name is one where visitors will see a temporary Web page when they enter the domain(s) in question into a browser. Domain parking typically indicates users are reserving the domain until they create a website, find a hosting provider, or sell the domain.On April 7, 2015, the domain name in question successfully completed the transfer from its previous registrar to GoDaddy. The domain name also remained pointed to its third-party hosting service provider per the transfer instructions our customer had chosen. Our customer was advised of this when contacting GoDaddy’s customer care team on August 10, 2015 and was also provided steps to resolve.Our customer has also mentioned concerns regarding emails received from an unknown company. These emails are not generated by GoDaddy, and our customer was properly advised of this when contacting our customer care team on July 6, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name registration in question successfully completed the transfer process. It is our customer's responsibility to appropriately manage the domain name, including where it is directed. EDUCATION: Our customer may find the following information from our Help Center useful: Parking Your Domain Name: https://www.godaddy.com/help/parking-your-domain-name-338 Manage DNS for Your Domain Names: https://www.godaddy.com/help/manage-dns-for-your-domain-names-680Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the transfer in question could not be completed due to the privacy service having not been removed until December 9, 2017. A failure notification was provided to our customer on November 26, 2017. GoDaddy has no control over how our customer’s email provider manages email messages once they leave our system. Our customer will want to utilize one of the two options previously provided to them if they wish to keep their domain and move forward with the transfer. The domain is currently in an Active status, but expired. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following...
agreements upon conducting business with GoDaddy:
· Domain Name Registration Agreement
· Website Builder Service Agreement
The latest version of these agreements can be found at: [redacted]
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
In May 2014 the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services. During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services.
Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plans. Our Website Builder plans empower our customers, allowing them to build their sites on their own.
On May 30, 2014 the complainant decided to purchase the Website Builder Personal plan online.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
The complainant purchased a new Personal Website Builder plan. This plan has limited features compared to our Business and Business Plus plans. As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan. If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####. Our office does not provide technical support.
Education:
1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted]
2) The complainant can visit [redacted].com and search to confirm that their site is indexed/listed. We can confirm it has been indexed/listed but cannot guarantee ranking. To do this the complainant? should perform a
[redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks ".
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant had provided account access to a third party. To regain access to the account, the complainant was required to provide documents showing ownership of the account. As a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were required. Both account management and security are customer responsibilities. While we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third party. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted] [redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has previously acknowledged and accepted a resolution to this matter. Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted]px.On March 14, 2011, our customer purchased a domain for a 5-year term and a...
Web-Hosting plan for 2-years. On October 23, 2012 our customer renewed their hosting plan for an additional 1-month term.On both July 14, 2013 and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreements. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmations containing itemized details following each transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, 2016 our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates multiple parties have been involved in the management of this account and that a dispute arose between the parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.EDUCATION: In the future the complainant may consider adding Two-Step Authentication to their GoDaddy accounts. Instructions can be found in the following link: https://support.godaddy.com/help/article/7502/enabling-two-step-authenticationTh...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit card. After being...
advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy account. This is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, 2017. Steps were taken to prevent future billing to their credit card under the account in question. The complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, 2017 transaction. Contrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 3, 2014, our customer contacted GoDaddy by phone and purchased a domain name...
with optional privacy service for three years.On June 3, 2017, our customer's agreed and purchased term of domain registration ended without the domain being renewed. GoDaddy sent renewal notices prior to the expiration date on:• May 4, 2017• May 19, 2017• May 29, 2017On June 9, 2017, our customer contacted GoDaddy via chat and was advised the cost to renew the domain included privacy fees. Our customer declined to renew the domain at that time. At the time of this interaction, the domain was renewable at the standard rate.On June 23, 2017, our customer contacted GoDaddy via chat to renew the domain without privacy. Our customer was advised the domain was in a redemption status and there would be an additional fee to recover the domain, which they declined to pay.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers can cancel private registration from within their account and must do so prior to the expiration date in order to renew without privacy. Our customer did not cancel the privacy service, nor did they contact our staff prior to the expiration date to let us know they were having trouble cancelling private registration.To recover the domain, our customer will need to pay the required fees, including the $80 redemption fee. Otherwise, they may register the domain again once the registry releases it back to the general public, however it is not guaranteed our customer would be able to re-register the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service. The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term. Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014. On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:· January 12, 2015· February 11, 2015· March 13, 2015· March 28, 2015· April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team. The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration. We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy. As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about 100 domains
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 26, 2014 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports. On January 26, 2015 and January 26, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy. Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On April 24, 2014, the complainant purchased a domain name for a one year term via an online transaction in their customer account. Our Protected Registration service, which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services upon and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:• January 24, 2015• February 23, 2015• March 25, 2015• April 9, 2015• April 19, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service the complainant opted into had functioned as advertised, keeping the domain from being canceled. The complainant has since provided the requested verification information, and the Protected Registration has been canceled and refunded. If the complainant is able to cancel the domain’s registration within 45 days of automatic renewal, they can contact our Billing Department directly to request a refund.EDUCATION:The complainant may find the following links useful:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]
Refund Policy:[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On October 7, 2017, our customer purchased a one-year membership for GoDaddy’s...
Auctions site for $4.99. GoDaddy’s Auctions site is a service provided to facilitate the buying and selling of currently registered domain names between customers. Shortly after purchasing an Auctions membership, our customer attempted to list a domain name for sale in a 7-day auction, at an additional charge of $9.99. Both of these transactions were processed via online transaction, without GoDaddy’s assistance.As part of the Auctions Membership Agreement our customers acknowledge and agree to, they acknowledge that the domains they are listing do not infringe on intellectual property rights of others. Our customer was informed that the domain name they were attempting to list for auction was not eligible, due to potential trademark concerns. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since connected with our support teams, and has been provided a full refund as a one-time exception to our Refund Policy, found at: [redacted]. Future refunds will be provided in accordance with the Refund Policy. While we certainly understand that potential infringement may have not been intentional on our customer’s part, GoDaddy encourages its customers to carefully perform their own due diligence prior to registering a domain to ensure it does not infringe upon the intellectual property rights of others. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 26, 2015, our customer contacted our support staff for help with their hosting service, speaking with multiple support agents. During one of these conversations, our customer agreed to upgrade their shared hosting service to our Ultimate plan. The plan they upgraded from was a free version of our Deluxe level plan.After learning that all resources are not unlimited for the Ultimate plan, our customer contacted support staff on November 1, 2015 and expressed their desire to switch back to their previous plan. A service ticket was generated to fulfill their request.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Working with the customer, GoDaddy has restored their content to the Deluxe plan currently active within their account. The Ultimate plan has been canceled and a full refund has been issued for the transaction to upgrade to the Ultimate plan.Education:The customer might find the following articles useful.RESOURCE LIMITShttps://www.godaddy.com/help/resource-limits-12001HOW DO EACH OF CPANEL'S RESOURCES AFFECT MY SITE?https://www.godaddy.com/help/how-do-each-of-cpanels-resources-affect-my-sit...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 16, 2011, our customer purchased a domain with a Certified domain and...
Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
In August 2010 our customer purchased a domain name and associated domain name certification for a two-year term. This payment was for the service period ending August 2012.
In August 2012 our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending August 2014.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2012
• June 2, 2012
• July 2, 2012
• July 17, 2012
• July 27, 2012
These notices informed our customer their expiring items would be renewed in accordance with their account settings. Account management is a customer responsibility.
In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired. Our customer had acknowledged the renewals.
In August 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2014
• June 2, 2014
• July 2, 2014
• July 17, 2014
• July 27, 2014
These notices informed our customer their expiring items would be renewed in accordance with their account settings.
Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within both agreements referenced above.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our customer has processed a charge back with the credit card's issuing bank. Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question.
There are currently no active products or payment methods remaining in our customer’s account.
Education:
For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals. Our customer may have also managed their products by following the instructions listed in the articles below:
Canceling Products -
[redacted]
Managing Renewals for Products and Services -
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
GoDaddy.com
[redacted]
###-###-#### Phone
###-###-#### Fax
Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: "GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that: "GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance. As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 8, 2015 our customer registered the domain name in question for a one-year term via online transaction. This is for the period ending January 8, 2016. On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. GoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, 2016 GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, 2016 These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. After expiration, GoDaddy (at our own expense) provided a 42 day grace period for our customer to renew or redeem their domain. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Transfer Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 21, 2015, our customer purchased a domain name transfer and also registered a new domain name for a one-year term via online transaction. Domain name transfers allow a registrant to move the registration of an existing domain name from one registrar to another. During the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. A parked domain name is one where visitors will see a temporary Web page when they enter the domain(s) in question into a browser. Domain parking typically indicates users are reserving the domain until they create a website, find a hosting provider, or sell the domain.On April 7, 2015, the domain name in question successfully completed the transfer from its previous registrar to GoDaddy. The domain name also remained pointed to its third-party hosting service provider per the transfer instructions our customer had chosen. Our customer was advised of this when contacting GoDaddy’s customer care team on August 10, 2015 and was also provided steps to resolve.Our customer has also mentioned concerns regarding emails received from an unknown company. These emails are not generated by GoDaddy, and our customer was properly advised of this when contacting our customer care team on July 6, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name registration in question successfully completed the transfer process. It is our customer's responsibility to appropriately manage the domain name, including where it is directed. EDUCATION: Our customer may find the following information from our Help Center useful: Parking Your Domain Name: https://www.godaddy.com/help/parking-your-domain-name-338 Manage DNS for Your Domain Names: https://www.godaddy.com/help/manage-dns-for-your-domain-names-680Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the transfer in question could not be completed due to the privacy service having not been removed until December 9, 2017. A failure notification was provided to our customer on November 26, 2017. GoDaddy has no control over how our customer’s email provider manages email messages once they leave our system. Our customer will want to utilize one of the two options previously provided to them if they wish to keep their domain and move forward with the transfer. The domain is currently in an Active status, but expired. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following...
agreements upon conducting business with GoDaddy:
· Domain Name Registration Agreement
· Website Builder Service Agreement
The latest version of these agreements can be found at: [redacted]
We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
In May 2014 the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services. During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services.
Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plans. Our Website Builder plans empower our customers, allowing them to build their sites on their own.
On May 30, 2014 the complainant decided to purchase the Website Builder Personal plan online.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
The complainant purchased a new Personal Website Builder plan. This plan has limited features compared to our Business and Business Plus plans. As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan. If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####. Our office does not provide technical support.
Education:
1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted]
2) The complainant can visit [redacted].com and search to confirm that their site is indexed/listed. We can confirm it has been indexed/listed but cannot guarantee ranking. To do this the complainant? should perform a
[redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks ".
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant had provided account access to a third party. To regain access to the account, the complainant was required to provide documents showing ownership of the account. As a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were required. Both account management and security are customer responsibilities. While we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third party. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted] [redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has previously acknowledged and accepted a resolution to this matter. Again, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted]px.On March 14, 2011, our customer purchased a domain for a 5-year term and a...
Web-Hosting plan for 2-years. On October 23, 2012 our customer renewed their hosting plan for an additional 1-month term.On both July 14, 2013 and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreements. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmations containing itemized details following each transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, 2016 our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to acknowledge and...
agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates multiple parties have been involved in the management of this account and that a dispute arose between the parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.EDUCATION: In the future the complainant may consider adding Two-Step Authentication to their GoDaddy accounts. Instructions can be found in the following link: https://support.godaddy.com/help/article/7502/enabling-two-step-authenticationTh...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit card. After being...
advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy account. This is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, 2017. Steps were taken to prevent future billing to their credit card under the account in question. The complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, 2017 transaction. Contrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 3, 2014, our customer contacted GoDaddy by phone and purchased a domain name...
with optional privacy service for three years.On June 3, 2017, our customer's agreed and purchased term of domain registration ended without the domain being renewed. GoDaddy sent renewal notices prior to the expiration date on:• May 4, 2017• May 19, 2017• May 29, 2017On June 9, 2017, our customer contacted GoDaddy via chat and was advised the cost to renew the domain included privacy fees. Our customer declined to renew the domain at that time. At the time of this interaction, the domain was renewable at the standard rate.On June 23, 2017, our customer contacted GoDaddy via chat to renew the domain without privacy. Our customer was advised the domain was in a redemption status and there would be an additional fee to recover the domain, which they declined to pay.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers can cancel private registration from within their account and must do so prior to the expiration date in order to renew without privacy. Our customer did not cancel the privacy service, nor did they contact our staff prior to the expiration date to let us know they were having trouble cancelling private registration.To recover the domain, our customer will need to pay the required fees, including the $80 redemption fee. Otherwise, they may register the domain again once the registry releases it back to the general public, however it is not guaranteed our customer would be able to re-register the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration Agreement· Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service. The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term. Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014. On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:· January 12, 2015· February 11, 2015· March 13, 2015· March 28, 2015· April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team. The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration. We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy. As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax
I called a few times and was waiting on hold for a long time and no one was able to help mei send a few emails and got no reply as we speak now my site is still down and the ftp is closet this is not the way you should deal with a costumer that haves by you about 100 domains
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 26, 2014 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports. On January 26, 2015 and January 26, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy. Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On April 24, 2014, the complainant purchased a domain name for a one year term via an online transaction in their customer account. Our Protected Registration service, which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services upon and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:• January 24, 2015• February 23, 2015• March 25, 2015• April 9, 2015• April 19, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service the complainant opted into had functioned as advertised, keeping the domain from being canceled. The complainant has since provided the requested verification information, and the Protected Registration has been canceled and refunded. If the complainant is able to cancel the domain’s registration within 45 days of automatic renewal, they can contact our Billing Department directly to request a refund.EDUCATION:The complainant may find the following links useful:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]
Refund Policy:[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On October 7, 2017, our customer purchased a one-year membership for GoDaddy’s...
Auctions site for $4.99. GoDaddy’s Auctions site is a service provided to facilitate the buying and selling of currently registered domain names between customers. Shortly after purchasing an Auctions membership, our customer attempted to list a domain name for sale in a 7-day auction, at an additional charge of $9.99. Both of these transactions were processed via online transaction, without GoDaddy’s assistance.As part of the Auctions Membership Agreement our customers acknowledge and agree to, they acknowledge that the domains they are listing do not infringe on intellectual property rights of others. Our customer was informed that the domain name they were attempting to list for auction was not eligible, due to potential trademark concerns. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since connected with our support teams, and has been provided a full refund as a one-time exception to our Refund Policy, found at: [redacted]. Future refunds will be provided in accordance with the Refund Policy. While we certainly understand that potential infringement may have not been intentional on our customer’s part, GoDaddy encourages its customers to carefully perform their own due diligence prior to registering a domain to ensure it does not infringe upon the intellectual property rights of others. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 26, 2015, our customer contacted our support staff for help with their hosting service, speaking with multiple support agents. During one of these conversations, our customer agreed to upgrade their shared hosting service to our Ultimate plan. The plan they upgraded from was a free version of our Deluxe level plan.After learning that all resources are not unlimited for the Ultimate plan, our customer contacted support staff on November 1, 2015 and expressed their desire to switch back to their previous plan. A service ticket was generated to fulfill their request.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Working with the customer, GoDaddy has restored their content to the Deluxe plan currently active within their account. The Ultimate plan has been canceled and a full refund has been issued for the transaction to upgrade to the Ultimate plan.Education:The customer might find the following articles useful.RESOURCE LIMITShttps://www.godaddy.com/help/resource-limits-12001HOW DO EACH OF CPANEL'S RESOURCES AFFECT MY SITE?https://www.godaddy.com/help/how-do-each-of-cpanels-resources-affect-my-sit...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 16, 2011, our customer purchased a domain with a Certified domain and...
Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy has issued a refund to our customer for the time remaining on their hosting plan, which was canceled on May 22, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
The latest version of these agreements can be found at: [redacted]
In August 2010 our customer purchased a domain name and associated domain name certification for a two-year term. This payment was for the service period ending August 2012.
In August 2012 our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending August 2014.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2012
• June 2, 2012
• July 2, 2012
• July 17, 2012
• July 27, 2012
These notices informed our customer their expiring items would be renewed in accordance with their account settings. Account management is a customer responsibility.
In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired. Our customer had acknowledged the renewals.
In August 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer.
GoDaddy sent renewal notices prior to the expiration date on:
• May 3, 2014
• June 2, 2014
• July 2, 2014
• July 17, 2014
• July 27, 2014
These notices informed our customer their expiring items would be renewed in accordance with their account settings.
Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within both agreements referenced above.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our customer has processed a charge back with the credit card's issuing bank. Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question.
There are currently no active products or payment methods remaining in our customer’s account.
Education:
For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals. Our customer may have also managed their products by following the instructions listed in the articles below:
Canceling Products -
[redacted]
Managing Renewals for Products and Services -
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Best Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
GoDaddy.com
[redacted]
###-###-#### Phone
###-###-#### Fax