Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the status of their Domain Buy Service. Emails were sent to the email address on file for our customer’s account. These emails were sent on the following dates:• November 17, 2016• November 22, 2016• December 9, 2016• January 4, 2016These notices informed our customer the current status on the domain buy and our attempts to connect with the owner of the domain name.GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. However, as a courtesy to our customer to assist them with obtaining the domain, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As our Domain Buy team has not heard back from our customer regarding the updates sent via email, they have reached out to the customer directly via phone. However, they were only able to leave a voicemail with information on how to follow back up with our Domain Buy team. If our customer has any additional questions or concerns regarding this, we ask that they work with our Domain Buy team. They can be reached at [redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing...
violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended. Our customer was informed they must bring their hosting service into compliance by October 23, 2017 to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issue. In good faith, they were provided a new deadline of October 26 to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October 23. As such, our customer’s website services were suspended. They maintained full access to their hosting space to allow them to address the matter. Instructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, 2017. On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, 2017 to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting plan. GoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant data. To request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrences. Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Change of Registrant AgreementThe latest version of these agreements and other legal agreements may be found at: http://www.[redacted]On October 21, 2014 our customer (or another individual with access to their account) modified the Registrant contact information associated with a domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.RESOLUTION:GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock. Our customer may transfer the domain to another registrar, provided the domain remains in accordance with the agreements they had acknowledged.Education:GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy
To Whom This May Concern,I would like this domain deemed canceled I will not be back with godaddy again due to poor customer service and still getting these emails no further contact from godaddy will be needed. Best Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn December 3, 2014, our customer contacted GoDaddy support staff for assistance with setting up their GoDaddy email on a mobile device. Our customer was provided correct information and stated they would call back as needed.On December 11, 2014, our customer contacted our support staff because they were unable to send email from their mobile device. Our customer was again provided the correct settings. Additionally, our customer confirmed that sending email from their computer worked properly.Since our customer indicated that they were using the correct settings, along with the acknowledgement that they could send email from their computer, it was suggested that the issue may lie with the mobile device. Our customer indicated that they would visit their wireless provider. There has been no further contact with GoDaddy support staff.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.We understand the issue with their mobile device is frustrating, however, the email service provided by GoDaddy is working as intended. GoDaddy makes no warranties regarding the use of third party devices.We sincerely appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.Education:The customer might find the following support articles useful.Making Sense of Email Clients: Desktop and Mobile[redacted]Finding Your Email Program's Settings[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have as of yet to receive a call from Godaddy addressing our MANY complaints. Our complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondence. We believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.e. our recorded calls, emails, and other posts made to Godaddy. We have 3 employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWERED. These emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint website. We manage over 113 individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using them. Their response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contracted. Since this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc. (their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend 20 minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their website. Contrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, 2016. Additionally, failed billing notifications were sent via email on August 19, 2016 and August 29, 2016. Our customer acknowledged their receipt during a call to our customer care center on November 11, 2016. We also have no record for transactions dated July 21, 2016. We do have records for two transactions dated July 11, 2016 to which our customer may be referring. The first for $151.94 was for a separate hosting plan and has since been refunded. The second for $10.56 was for the one month renewal of the hosting plan in question. These transactions do not impact our response. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2010, our customer purchased a transfer of a domain name via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is cancelled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer has submitted a request to cancel the Protected Registration and needs to follow the instructions outlined by our Domain Services team to cancel the service. Once cancelled, our customer will be able to log into their account, cancel their domain name and remove their payment method as desired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, 2015 our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain name. Upon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended. On October 20, 2015 our customer contacted our customer care teams to inquire when another domain name extension will become available. It was at that time the cancellation of the two domain names in question were discussed. Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period. As such, each domain name required an $80 redemption fee, plus standard renewal fees to be paid if the customer chose to recover. GoDaddy cannot absorb registration fees due a customer’s lack of action. However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $40 per domain name was provided. Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof. Account management is a customer responsibility. The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns. During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-8877 or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. As our customer declined to manually renew Website Builder plan their Website Builder plan was cancelled on March 26, 2016. Our customer next contacted our customer support team on September 21, 2016. Because of the time elapsed, our customer’s website was not recoverable. Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. As a onetime exception to our policy we will waive the $20.00 transaction fee to process any unused funds. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On April 16, 2011, the complainant purchased 3 domain names each for a 2 year term via an online transaction in their customer account. Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, 2013 and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, 2015. Domains that are automatically renewed for multiple years must be canceled within 5 days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf. As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $95.02 if the complainant cancels the domains in question prior to May 15, 2015. Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns.When customers search a domain’s availability and select it for purchase via GoDaddy’s website, private registration service is included by default for eligible domains. Customers must decline this service if they do not wish to pay for it or would prefer their personal information be made public. On the same screen where customers would deselect privacy, the difference between public and private registration is clearly explained, as are the benefits of privacy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 27, 2013, the domain in...
question was moved to our customer’s account via a change of account. It was then manually renewed on July 17, 2013, again on September 1, 2014, and lastly on July 15, 2015. Contrary to our customer’s understanding, the domain in question was not renewed with the other domain provided in the complaint.On July 14, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment.Notices for the failed billing were sent on the following dates: • July 14 2016• July 18, 2016• July 25, 2016These notices informed our customer their domain was at risk of being canceled unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.Thank for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected. Price advertised is simple stated as $9.99/mo with no restriction until check out.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, 2009 our customer has been utilizing a shared web-hosting plan. Shared...
web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived files. The shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do so. Our customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $598.10 to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew. For the last few years, I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked every representative for their outstanding customer service they provide. I believe that them handling this matter in this way is immoral and unlike them. I feel as though I've been scammed by a company that I used to strive to be like with my business. Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the status of their Domain Buy Service. Emails were sent to the email address on file for our customer’s account. These emails were sent on the following dates:• November 17, 2016• November 22, 2016• December 9, 2016• January 4, 2016These notices informed our customer the current status on the domain buy and our attempts to connect with the owner of the domain name.GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. However, as a courtesy to our customer to assist them with obtaining the domain, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As our Domain Buy team has not heard back from our customer regarding the updates sent via email, they have reached out to the customer directly via phone. However, they were only able to leave a voicemail with information on how to follow back up with our Domain Buy team. If our customer has any additional questions or concerns regarding this, we ask that they work with our Domain Buy team. They can be reached at [redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 16, 2017, our customer was informed a hosting plan they are utilizing...
violated GoDaddy’s Terms of Service; specifically, storing files in a manner for which it is not intended. Our customer was informed they must bring their hosting service into compliance by October 23, 2017 to avoid suspension.On October 23, 2017, it was determined our customer had made progress towards resolving the issue. In good faith, they were provided a new deadline of October 26 to resolve the matter.On October 26, 2017, GoDaddy found our customer’s hosting was causing more problems since October 23. As such, our customer’s website services were suspended. They maintained full access to their hosting space to allow them to address the matter. Instructions were again sent to them to comply with GoDaddy’s Terms of Service and have their account reinstated, with a deadline of October 31, 2017. On October 31, 2017, it was determined our customer had again made progress and they were provided a new deadline of November 3, 2017 to resolve the matter.On November 3, 2017, GoDaddy observed the customer was still uploading incompatible data to their hosting plan. GoDaddy removed the content in violation, and took measures to prevent our customer from continuing to upload to the areas of concern.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy removed the non-compliant data. To request a possible reinstatement of hosting services, our customer will be required to contact GoDaddy’s hosting team and provide specific steps they have taken to prevent further occurrences. Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO – GoDaddy
I was contacted by my bank reguarding GoDaddy and was told that they tried to remove $1,200 worth of charges on top of this. I want an explanation
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Change of Registrant AgreementThe latest version of these agreements and other legal agreements may be found at: http://www.[redacted]On October 21, 2014 our customer (or another individual with access to their account) modified the Registrant contact information associated with a domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.RESOLUTION:GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock. Our customer may transfer the domain to another registrar, provided the domain remains in accordance with the agreements they had acknowledged.Education:GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy
To Whom This May Concern,I would like this domain deemed canceled I will not be back with godaddy again due to poor customer service and still getting these emails no further contact from godaddy will be needed. Best Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn December 3, 2014, our customer contacted GoDaddy support staff for assistance with setting up their GoDaddy email on a mobile device. Our customer was provided correct information and stated they would call back as needed.On December 11, 2014, our customer contacted our support staff because they were unable to send email from their mobile device. Our customer was again provided the correct settings. Additionally, our customer confirmed that sending email from their computer worked properly.Since our customer indicated that they were using the correct settings, along with the acknowledgement that they could send email from their computer, it was suggested that the issue may lie with the mobile device. Our customer indicated that they would visit their wireless provider. There has been no further contact with GoDaddy support staff.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.We understand the issue with their mobile device is frustrating, however, the email service provided by GoDaddy is working as intended. GoDaddy makes no warranties regarding the use of third party devices.We sincerely appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.Education:The customer might find the following support articles useful.Making Sense of Email Clients: Desktop and Mobile[redacted]Finding Your Email Program's Settings[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have as of yet to receive a call from Godaddy addressing our MANY complaints. Our complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondence. We believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.e. our recorded calls, emails, and other posts made to Godaddy. We have 3 employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWERED. These emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint website. We manage over 113 individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using them. Their response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contracted. Since this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc. (their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend 20 minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their website. Contrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, 2016. Additionally, failed billing notifications were sent via email on August 19, 2016 and August 29, 2016. Our customer acknowledged their receipt during a call to our customer care center on November 11, 2016. We also have no record for transactions dated July 21, 2016. We do have records for two transactions dated July 11, 2016 to which our customer may be referring. The first for $151.94 was for a separate hosting plan and has since been refunded. The second for $10.56 was for the one month renewal of the hosting plan in question. These transactions do not impact our response. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2010, our customer purchased a transfer of a domain name via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is cancelled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer has submitted a request to cancel the Protected Registration and needs to follow the instructions outlined by our Domain Services team to cancel the service. Once cancelled, our customer will be able to log into their account, cancel their domain name and remove their payment method as desired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 1, 2015 our customer appears to have inadvertently canceled two domain name registrations from within their GoDaddy account while managing another domain name. Upon cancellation of the domain names, an email was sent to our customer as notification, instructing them to contact our customer care teams if the cancellation was not intended. On October 20, 2015 our customer contacted our customer care teams to inquire when another domain name extension will become available. It was at that time the cancellation of the two domain names in question were discussed. Due to the amount of time that had passed since the cancellation occurred, the domain names had entered the Registry Redemption period. As such, each domain name required an $80 redemption fee, plus standard renewal fees to be paid if the customer chose to recover. GoDaddy cannot absorb registration fees due a customer’s lack of action. However, as a one-time exception and gesture of goodwill, an offer to reduce the Redemption Fee to $40 per domain name was provided. Our customer declined the offer and chose not to redeem the domain names.While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof. Account management is a customer responsibility. The two domain name registrations in question followed their standard life-cycle, were released to the registry, and became available for purchase as new registrations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office connected directly with our customer by phone to discuss their concerns. During this conversation, our customer chose to register one of the domain names in question for a two-year term.Our Customer Care team is available at 480-505-8877 or by chat by visiting Support.GoDaddy.com should our customer require further assistance with the management of their domain name. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. As our customer declined to manually renew Website Builder plan their Website Builder plan was cancelled on March 26, 2016. Our customer next contacted our customer support team on September 21, 2016. Because of the time elapsed, our customer’s website was not recoverable. Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. As a onetime exception to our policy we will waive the $20.00 transaction fee to process any unused funds. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On April 16, 2011, the complainant purchased 3 domain names each for a 2 year term via an online transaction in their customer account. Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, 2013 and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, 2015. Domains that are automatically renewed for multiple years must be canceled within 5 days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf. As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $95.02 if the complainant cancels the domains in question prior to May 15, 2015. Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
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Thank you for the opportunity to address our customer’s additional concerns.When customers search a domain’s availability and select it for purchase via GoDaddy’s website, private registration service is included by default for eligible domains. Customers must decline this service if they do not wish to pay for it or would prefer their personal information be made public. On the same screen where customers would deselect privacy, the difference between public and private registration is clearly explained, as are the benefits of privacy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 27, 2013, the domain in...
question was moved to our customer’s account via a change of account. It was then manually renewed on July 17, 2013, again on September 1, 2014, and lastly on July 15, 2015. Contrary to our customer’s understanding, the domain in question was not renewed with the other domain provided in the complaint.On July 14, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment.Notices for the failed billing were sent on the following dates: • July 14 2016• July 18, 2016• July 25, 2016These notices informed our customer their domain was at risk of being canceled unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.Thank for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected. Price advertised is simple stated as $9.99/mo with no restriction until check out.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, 2009 our customer has been utilizing a shared web-hosting plan. Shared...
web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived files. The shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do so. Our customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $598.10 to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew. For the last few years, I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked every representative for their outstanding customer service they provide. I believe that them handling this matter in this way is immoral and unlike them. I feel as though I've been scammed by a company that I used to strive to be like with my business. Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.