Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23 2010, the complainant purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time, a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider, one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 2 2015. This suspension was the last step in the End-of-Life process of the free hosting plan. Additionally, the complainant was offered a code for one free year of hosting as a goodwill gesture in the email notices. It is the customer’s responsibility to manage their account.Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan. The complainant did not contact GoDaddy support teams to address this until October 28 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will honor the offer of a new Economy Plesk hosting plan at no cost for a one-year term as a goodwill gesture. If the complainant wishes to take advantage of this offer, they may follow up with us directly at [email protected]:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Hi Marie, I added the below to the document I received from Revdex.com but I dont think that you received it. to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS; As previously explained GD did NOT at any given time that the email had to be CONFIGURED. I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords. I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times. I asked for the Supervisor and he himself changed something that was created at the time of receiving the email. He changed it from C CUBE TO CPANEL OR VICEVERSE. NO ONE absolutely NO ONE told me of a ‘CONFIGURATION” This I did Not know untll one of the CEO office told the [redacted] of AZ that the email needed to be configured. My son phoned GD from Toronto Ont. and specifically he asked about this Configuration. No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence. Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure. It was then, when I had Mr [redacted], Word press Specialist looking into it. Once he investigated the site he discovered that in fact it needed to be configure. He sent me to the Computer Simply store to do this because he is Not a [redacted] person. It took the store a fair amount of time trying to get the help needed from GD. GD was NOT cooperating and it took a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration. I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times. GD supposedly record all conversations. The facts should be with them. [redacted] [redacted]Canada
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a transfer for the domain in question on March 15, 2015. ...
Since that time, our customer has manually renewed their domain on a yearly basis.On February 24, 2018, our customer manually renewed the domain in question for a one-year term via online transaction. On March 4, 2018, our customer manually renewed the domain for an additional one-year term via online transaction. Following each transaction, a receipt was emailed to the email address on file. While GoDaddy sent receipts via email, we have no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question, having been renewed manually, would only be refund-eligible if canceled within 5 days of renewal. As this time frame has already passed, the domain is no longer refund-eligible.In review of our customer’s account, we are unable to locate any interactions where the customer was placed on hold for a two hour period. If they are able to provide further details directly to [email protected], we would be happy to further investigate those concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet. I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often, they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot. I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint. Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this because it isn't an offer or a resolution. It's merely one more in a seemly endless repetition of GoDaddy's original demand that I must give up sensitive information in order to obtain even a partial refund.Additionally there are several erroneous statements in GoDaddy's response. #1 my "account preferences" as set by me are always for manual renewal. PERIOD! I'll specifically address this as follows: A. 4/2/2012 through 5/15/2012 - Yes we've had this argument before. I wanted to cancel the business registration when I renewed manually on 4/2/12, but was not allowed to remove the automatically applied auto renew for the business registration. Note however that apparently due to the numerous complaints I am sure that GoDaddy received regarding this issue the forced autorenew was removed before the next due date as they show and my records confirm that I was allowed to manually renew on this domain in May of 2013 and again in May of 2014. B. May 15, 2015 - I never ordered a certified domain. There is no reference to an original order for it in GoDaddy's response or in my history of purchases at GoDaddy. The automatic "renewal" for this just appears out of nowhere. This begs the question... How can one set their account preferences to allow for autorenewal of items never purchased? Obviously GoDaddy "pushed" this "service" on my account and now claims I "authorized" them to do so. C. May 17, 2015 - as in B above I never authorized an automatic renewal on this account. This autorenewal was forced on me as had been done before. The major difference is where previously they were forcing minimal charges (less than $10) this time they are charging more than $75 above the expected value. D. May 17, 2015 part 2 - I did contact GoDaddy's "support" line to dispute the additional year that was charged for both domain renewal and the unwanted "protected registration". After more than a half hour of dealing with uncooperative support persons, including an alleged "supervisor" and being told that there was no higher authority that I could speak with (yet another lie) I finally succumbed to the abusive, belittling and arrogance of "[redacted]" and I delivered an invective laced response to his lack of assistance. If I had truly made a "physical" threat (which means I would have to take a physical action which is rather difficult over the phone) then GoDaddy would have no doubt filed charges and had me detained. No physical threat was made and no reasonable person would presume that anything I did say could actually be carried out. But as this is the only thing Mr [redacted] seems to have to say besides the "company line" (We can't refund you until you give up personal information.), I guess he feels it gives him some justification for having stolen my money. RE: "Resolution" GoDaddy's statement that they value my business is disingenuous at best. My account preferences have never been set to autorenew anything except when GoDaddy has done so without my informed consent. They have done so repeatedly over the years for small amounts but went too far this time. On May 21, 2015 I sent Mr [redacted] an email stating that I would drop all requests for a refund and conclude this complaint if they would simply remove the automatic renewal from this account; No cancellation of any services, just a simple end to them automatically debiting my bank account. An associate of Mr [redacted]'s declined the request. Since Mr. [redacted] makes no mention of this in his response I must presume that he also declined my offer. (Now for the fun part) Some might ask why I would be willing to drop everything if they would just drop their automatic renewal. Well, earlier in the day on May 21, 2015 I received a call from another corporation I have an account with. The call was to inform me of some new services that were being included free of charge to my account. One of the items was a website hosted by GoDaddy. I let my account rep know that GoDaddy was now the equivalent of a curse and that he probably shouldn't mention that to me again. My Account rep asked for and was told about my issue with GoDaddy. And then that account rep did something amazing. He informed me that this information would be passed up the chain of command as GoDaddy was considered a corporate partner and this company doesn't like being associated in such a negative fashion... and then he credited my account with them for the entire amount I have been charged by GoDaddy. So, GoDaddy... someone else did what you should have done from the get go. And since I suspect that I am not the only one you have taken advantage of this way, and that your corporate partner has and may continue to hear of your unprofessional, anti-consumer policies, that your "partnership" may not be so for much longer.In the end your greed will destroy you. Taking money you really didn't have the right to will probably end up costing you millions if not bring down the business. You are crooks and people know it. More are learning it every day. I gave you every opportunity to do the right thing, in your greed you refused and rubbed my nose in your refusal. You don't deserve to be treated "professionally". Just because you hide behind "fine print" doesn't make you any less a thief than a typical sidewalk mugger, no less a thug than any gangbanger in any inner city. I do not wish you well.With Ill Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Godaddy claims to have sent an email on 23rd Jan. It was received on 24th Jan (I am in India and am 12 hrs ahead) Saturday post close of business. 24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan). Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deleted. I have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than 6 years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very long. each day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serps. If this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be it. I would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staff. These are your rules that I have accepted so you claim. Were they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completed. Do you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another host. I am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent. In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSL. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of 3 month off their annual hosting plan purchase. We consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. [redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in question. GoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, 2017 and June 9, 2017. Chargeback claims can take up to 95 days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, 2017 and June 9, 2017. The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, 2017. During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, 2017 if not renewed. The complaint chose to not renew and the plan canceled in accordance with its billing cycle. If the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable. We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new plan. Given the time constraint, they will need to work with our Customer Care Centers to have the restoration processed. Regardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewed. We strongly encourage our account holder to review their account regularly to ensure timely product renewals. There is currently one service within the account which has expired and may need attention. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 7, 2015, our customer purchased GoDaddy’s Domain Buy Service. This...
service enlists GoDaddy's Domain Buy Agents to attempt to negotiate a sale of an already registered domain. Our customer successfully acquired the domain. On June 15, 2016 our customer attempted to renew their domain for a 5-year term and processed the order via online transaction. As with all service providers, GoDaddy had an unexpected technical issue which allowed our customer to complete the transaction at an incorrect price. The renewal failed and the transaction was refunded in full.On July 14, 2016 a member of our domain team reached out to our customer to discuss the pricing on the domain and the domain was renewed for another 1-year term at a cost of $400.17. On July 14, 2016 our customer again attempted to renew the domain for an additional 9-year term prior to the previous technical issue being resolved. The renewal failed and the transaction was refunded in full. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected with our customer. GoDaddy worked diligently and has resolved the technical issue regarding the domain pricing. During our review it was determined our customer over-paid their latest renewal transaction in the amount of $150.00. As a goodwill gesture, GoDaddy has refunded our customer’s renewal transaction, providing a 1-year renewal at no cost, in the amount of $249.99, the current renewal rate for the domain in question. GoDaddy cannot provide future renewals to our customer at the desired rate. Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term. The domain name and hosting retail for approximately $98.87. However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hosting. Per the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount. As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our affiliate marketing team is working with the third-party business, [redacted].com, for them to provide the customer their advertised credit. A member of [redacted].com's executive team will be reaching out to our customer to resolve their concerns. Any further concerns regarding credits provided by [redacted].com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxOn September 21, 2011, our customer purchased their domain name and hosting account for a three-year term. Automatic renewal was enabled. GoDaddy also sent multiple email notifications reminding the customer that we would be renewing their services on:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014On September 21, 2014, as instructed by our customer’s account settings, GoDaddy attempted to renew their hosting account, SSL certificate, and domain name; however the charge was declined (this is the large charge to which our customer referenced in their complaint). The following day, September 22, 2014, GoDaddy was able to successfully renew the domain name for another three-year term and a receipt for the purchase was emailed to our customer (this is the $69.00 charge referenced by our customer). On October 1 and 11, GoDaddy made a second and third attempt to renew the customer’s hosting account and SSL certificate, but these, too, were declined. Each failed renewal attempt triggered a notification to be emailed to the customer. On October 9, GoDaddy received a chargeback inquiry for the domain name renewal for the amount of $69.00.For the first time since September, 2011, our customer contacted our support staff on October 29, 2014, stating that they sent a certified letter telling GoDaddy not to renew their services. Unfortunately, we have no evidence of any letter sent by our customer. Furthermore, GoDaddy can take no action within an account based solely on a letter. No changes can be made to a customer’s account without proper account validation which is accomplished via telephone or chat with our support staff. However, our customers can log into their GoDaddy accounts and disable automatic renewal at any time. Account management is a customer responsibility. During the customer’s conversation with our support staff on the 29th, automatic renewal was turned off for the domain name.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Because the domain name renewal is well beyond our refund period, we will not be providing our customer with a refund. Education:The following GoDaddy Support articles will be helpful in the future to our customer for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year...
term via online transaction. The domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year since. On December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. Account management is a customer responsibility. The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listing. When customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy Auctions. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Email notifications and phone calls are provided as a courtesy only and are not guaranteed. Account management is solely a customer responsibility. The domain name followed the allotted expiration process; our customer had 42 days after expiration in which to renew however, they did not. We strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the future. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I reject your offer,You say it was shut off on the 9th? But that was the day I received the ONLY email asking for any sort of payment for the Hosting. I responded within 2 hours of receiving that email that was time stamped 8:34am. I then called within 8 hours! AGAIN! NO NOTICE WAS EVER GIVEN! The day I get the only notice I respond to find that it was already deleted! NO EMAIL WAS RECEIVED BEFORE YOU DELETED 10k WORTH OF PROGRAMMING! I have once again looked in my spam folders and through all emails and NOTHING WAS EVER RECEIVED prior to the notice on the 9th!!!! We did get emails about Domains that were expiring but NOTHING ABOUT the WORDPRESS HOSTING!!! The Godaddy rep did tell me though that they did send OTHER emails to [email protected]! That email is NOT REGISTERED AS ANY FORM OF CONTACT WITHIN MY GODADDY ACCOUNT AND HAS BEEN DISABLED SINCE 2011! Who authorized that? It sounds like your system has issues!!! And you have made mistakes. Enough mistakes that I will not tolerate my data being held hostage! I WILL BE GLAD TO PAY THE HOSTING But I will NOT pay for your companies mistakes or lack of effort to look into the actual problem! If this is not resolved in 48 hours all my domains and hosting will be removed from your company. Which in itself will cost you more then $75. And I guarantee the bad reviews I post to my 19K followers on Facebook and google will cost you a lot more then $75. This is not about $75 this is about doing the right thing! Godaddy honestly used to be known for its customer service. But sadly it seems to be lost? Prove me wrong....
In 2008 I did contact go-daddy to cancel my daughters account & was assured by a representative that the account will be closed. In the same year 2008 I terminated my AOL account & email services with the co for failing to secure my privacy & other issues.... GO-Daddy made this statement-----Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.-----If I no longer have an email they have on file, from AOL obviously I never received notification.....How can they claim they sent emails to a defunct account, & not receive the email back stating this account or email in not valid? I never authorized them to have an auto pay set up, & I am aware it was a 10 yr term when my daughter set it up, but she decided a year later she was no longer be needing the bus name * I cancelled it... If there company failed to initiate a cancel request then its their error. DO they have on file I spoke to Steven in January and told me he was stopping the account since he still showed it active? He also stated he would notify the company I requested credit? Probably not......After he berated me & told me its my responsibility to notify Go-Daddy of and email change, when I clearly stated to him, why would I contact you to let you know my email changed in 2009 when I no longer was using their services. Steven stated he would offer me partial credit and declined stating I am not paying for another 10 years of service when I did not authorize a renewal & the domain has not been used in 8 years. Steven told me to go into the AOL acct and I told him I DO NOT have the aol account nor do I even know the userid or password, so I have no way of accessing that service. IF CLOSED for 9 years! I am requesting a full charge back to my credit cd
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer purchased their domain name, Website Builder, and Office 365 email starter plan all for a 1-year term. At the end of the term, the products failed to auto-renew as per our customer’s account settings as the payment method was declined. While our customer did manually renew their domain name, they did not renew the Website Builder or the Office 365 plan. GoDaddy attempted to do so per the customer’s account preferences but the payment method was declined. GoDaddy held the website content for 30 days and after that time frame we can no longer restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org, in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website. Account Management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transaction. On March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customer. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per our Refund Policy, the customer has to cancel the domains within 48 hours of renewal to receive a full refund. The transaction in question is beyond refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me although it does not address some of the misrepresentations made by GoDaddy Support staff. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On 12/11/2008, our customer purchased their Website Builder Plan for a one year term...
during a call to GoDaddy’s Customer Care Center. Our customer subsequently manually renewed their plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to not automatically renew their Website Builder Account upon its expiration date of 3/6/2016, and did not do so in a good faith effort to honor its agreements with our customer. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. After the cancellation of our customer’s Website Builder plan, their financial institution continued to credit their Good as Gold Account. Good As Gold is GoDaddy's payment method that lets you transfer funds directly between your bank account and ours, storing a balance for future purchases. Our customer has now requested a refund of the money’s paid into their Good as Gold account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. They should be aware that there is a $20 transaction fee to process any unused funds, which is taken from the total refund. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response. GoDaddy does not arbitrarily update auto-renewal settings for our customer’s products. This was either changed by our customer or by an authorized party with access to the account. GoDaddy provided 10 days of service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on November 17, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation. GoDaddy proactively sent expiration notices pre- and post-expiration to our customer. Account management is a customer responsibility.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 29, 2012,...
our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014. On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963 ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23 2010, the complainant purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time, a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider, one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 2 2015. This suspension was the last step in the End-of-Life process of the free hosting plan. Additionally, the complainant was offered a code for one free year of hosting as a goodwill gesture in the email notices. It is the customer’s responsibility to manage their account.Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan. The complainant did not contact GoDaddy support teams to address this until October 28 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will honor the offer of a new Economy Plesk hosting plan at no cost for a one-year term as a goodwill gesture. If the complainant wishes to take advantage of this offer, they may follow up with us directly at [email protected]:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Hi Marie, I added the below to the document I received from Revdex.com but I dont think that you received it. to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf. The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS; As previously explained GD did NOT at any given time that the email had to be CONFIGURED. I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords. I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times. I asked for the Supervisor and he himself changed something that was created at the time of receiving the email. He changed it from C CUBE TO CPANEL OR VICEVERSE. NO ONE absolutely NO ONE told me of a ‘CONFIGURATION” This I did Not know untll one of the CEO office told the [redacted] of AZ that the email needed to be configured. My son phoned GD from Toronto Ont. and specifically he asked about this Configuration. No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence. Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure. It was then, when I had Mr [redacted], Word press Specialist looking into it. Once he investigated the site he discovered that in fact it needed to be configure. He sent me to the Computer Simply store to do this because he is Not a [redacted] person. It took the store a fair amount of time trying to get the help needed from GD. GD was NOT cooperating and it took a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration. I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times. GD supposedly record all conversations. The facts should be with them. [redacted] [redacted]Canada
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a transfer for the domain in question on March 15, 2015. ...
Since that time, our customer has manually renewed their domain on a yearly basis.On February 24, 2018, our customer manually renewed the domain in question for a one-year term via online transaction. On March 4, 2018, our customer manually renewed the domain for an additional one-year term via online transaction. Following each transaction, a receipt was emailed to the email address on file. While GoDaddy sent receipts via email, we have no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question, having been renewed manually, would only be refund-eligible if canceled within 5 days of renewal. As this time frame has already passed, the domain is no longer refund-eligible.In review of our customer’s account, we are unable to locate any interactions where the customer was placed on hold for a two hour period. If they are able to provide further details directly to [email protected], we would be happy to further investigate those concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet. I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often, they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot. I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint. Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting this because it isn't an offer or a resolution. It's merely one more in a seemly endless repetition of GoDaddy's original demand that I must give up sensitive information in order to obtain even a partial refund.Additionally there are several erroneous statements in GoDaddy's response. #1 my "account preferences" as set by me are always for manual renewal. PERIOD! I'll specifically address this as follows: A. 4/2/2012 through 5/15/2012 - Yes we've had this argument before. I wanted to cancel the business registration when I renewed manually on 4/2/12, but was not allowed to remove the automatically applied auto renew for the business registration. Note however that apparently due to the numerous complaints I am sure that GoDaddy received regarding this issue the forced autorenew was removed before the next due date as they show and my records confirm that I was allowed to manually renew on this domain in May of 2013 and again in May of 2014. B. May 15, 2015 - I never ordered a certified domain. There is no reference to an original order for it in GoDaddy's response or in my history of purchases at GoDaddy. The automatic "renewal" for this just appears out of nowhere. This begs the question... How can one set their account preferences to allow for autorenewal of items never purchased? Obviously GoDaddy "pushed" this "service" on my account and now claims I "authorized" them to do so. C. May 17, 2015 - as in B above I never authorized an automatic renewal on this account. This autorenewal was forced on me as had been done before. The major difference is where previously they were forcing minimal charges (less than $10) this time they are charging more than $75 above the expected value. D. May 17, 2015 part 2 - I did contact GoDaddy's "support" line to dispute the additional year that was charged for both domain renewal and the unwanted "protected registration". After more than a half hour of dealing with uncooperative support persons, including an alleged "supervisor" and being told that there was no higher authority that I could speak with (yet another lie) I finally succumbed to the abusive, belittling and arrogance of "[redacted]" and I delivered an invective laced response to his lack of assistance. If I had truly made a "physical" threat (which means I would have to take a physical action which is rather difficult over the phone) then GoDaddy would have no doubt filed charges and had me detained. No physical threat was made and no reasonable person would presume that anything I did say could actually be carried out. But as this is the only thing Mr [redacted] seems to have to say besides the "company line" (We can't refund you until you give up personal information.), I guess he feels it gives him some justification for having stolen my money. RE: "Resolution" GoDaddy's statement that they value my business is disingenuous at best. My account preferences have never been set to autorenew anything except when GoDaddy has done so without my informed consent. They have done so repeatedly over the years for small amounts but went too far this time. On May 21, 2015 I sent Mr [redacted] an email stating that I would drop all requests for a refund and conclude this complaint if they would simply remove the automatic renewal from this account; No cancellation of any services, just a simple end to them automatically debiting my bank account. An associate of Mr [redacted]'s declined the request. Since Mr. [redacted] makes no mention of this in his response I must presume that he also declined my offer. (Now for the fun part) Some might ask why I would be willing to drop everything if they would just drop their automatic renewal. Well, earlier in the day on May 21, 2015 I received a call from another corporation I have an account with. The call was to inform me of some new services that were being included free of charge to my account. One of the items was a website hosted by GoDaddy. I let my account rep know that GoDaddy was now the equivalent of a curse and that he probably shouldn't mention that to me again. My Account rep asked for and was told about my issue with GoDaddy. And then that account rep did something amazing. He informed me that this information would be passed up the chain of command as GoDaddy was considered a corporate partner and this company doesn't like being associated in such a negative fashion... and then he credited my account with them for the entire amount I have been charged by GoDaddy. So, GoDaddy... someone else did what you should have done from the get go. And since I suspect that I am not the only one you have taken advantage of this way, and that your corporate partner has and may continue to hear of your unprofessional, anti-consumer policies, that your "partnership" may not be so for much longer.In the end your greed will destroy you. Taking money you really didn't have the right to will probably end up costing you millions if not bring down the business. You are crooks and people know it. More are learning it every day. I gave you every opportunity to do the right thing, in your greed you refused and rubbed my nose in your refusal. You don't deserve to be treated "professionally". Just because you hide behind "fine print" doesn't make you any less a thief than a typical sidewalk mugger, no less a thug than any gangbanger in any inner city. I do not wish you well.With Ill Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Godaddy claims to have sent an email on 23rd Jan. It was received on 24th Jan (I am in India and am 12 hrs ahead) Saturday post close of business. 24th and 25th were weekend and 26th Jan was a national holiday (Pres [redacted] was in India for republic day on 26th Jan). Like all businesses, we resumed work on 28th Jan, when we realized we have been locked out.Since then I have been repeatedly requesting to restore access so that files not needed can be deleted. I have also said I would like to move two sites out from godaddy to another host and need the databases for the move to be seamless, however even after being our host for more than 6 years (without any major infractions), godaddy refuses to allow us to move out sites to another host.Deleting cache files via ftp is taking very long. each day the sites are down, rankings and all associated marketing activities fall behind, not to mention the hurt on serps. If this is the way godaddy wants to conduct business with a customer who has been with them, since the time they were not even in India, so be it. I would have expected a response from the ceo office to reflect maturity and status of the chair, however seems even the ceo is not concerned with what a customer is asking for and what he has already said in his emails to his staff. These are your rules that I have accepted so you claim. Were they the same when I took hosting from you before 2009? Does anyone read the small print at the time of purchasing or just before payment is completed. Do you read the fine print on a bottle of laxative when you are buying for use? I am not saying I will not follow them, all I am saying is I have been with you many years, I need access to control panel for me to move two sites out to another host. I am already in the process of deleting cache files and files not required, however treatment like this is neither warranted nor appreciated, especially when there seem to be multiple delivery issues with your services including uptime (which was also brought to your customer service's notice multiple times, including in writing) Against a guarantee of 99%+, I received 88%.It would be better if you helped resolve the issue rather than throwing agreements in my face.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent. In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSL. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of 3 month off their annual hosting plan purchase. We consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. [redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in question. GoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, 2017 and June 9, 2017. Chargeback claims can take up to 95 days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, 2017 and June 9, 2017. The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, 2017. During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, 2017 if not renewed. The complaint chose to not renew and the plan canceled in accordance with its billing cycle. If the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable. We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new plan. Given the time constraint, they will need to work with our Customer Care Centers to have the restoration processed. Regardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewed. We strongly encourage our account holder to review their account regularly to ensure timely product renewals. There is currently one service within the account which has expired and may need attention. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 7, 2015, our customer purchased GoDaddy’s Domain Buy Service. This...
service enlists GoDaddy's Domain Buy Agents to attempt to negotiate a sale of an already registered domain. Our customer successfully acquired the domain. On June 15, 2016 our customer attempted to renew their domain for a 5-year term and processed the order via online transaction. As with all service providers, GoDaddy had an unexpected technical issue which allowed our customer to complete the transaction at an incorrect price. The renewal failed and the transaction was refunded in full.On July 14, 2016 a member of our domain team reached out to our customer to discuss the pricing on the domain and the domain was renewed for another 1-year term at a cost of $400.17. On July 14, 2016 our customer again attempted to renew the domain for an additional 9-year term prior to the previous technical issue being resolved. The renewal failed and the transaction was refunded in full. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected with our customer. GoDaddy worked diligently and has resolved the technical issue regarding the domain pricing. During our review it was determined our customer over-paid their latest renewal transaction in the amount of $150.00. As a goodwill gesture, GoDaddy has refunded our customer’s renewal transaction, providing a 1-year renewal at no cost, in the amount of $249.99, the current renewal rate for the domain in question. GoDaddy cannot provide future renewals to our customer at the desired rate. Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term. The domain name and hosting retail for approximately $98.87. However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hosting. Per the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount. As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Our affiliate marketing team is working with the third-party business, [redacted].com, for them to provide the customer their advertised credit. A member of [redacted].com's executive team will be reaching out to our customer to resolve their concerns. Any further concerns regarding credits provided by [redacted].com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxOn September 21, 2011, our customer purchased their domain name and hosting account for a three-year term. Automatic renewal was enabled. GoDaddy also sent multiple email notifications reminding the customer that we would be renewing their services on:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014On September 21, 2014, as instructed by our customer’s account settings, GoDaddy attempted to renew their hosting account, SSL certificate, and domain name; however the charge was declined (this is the large charge to which our customer referenced in their complaint). The following day, September 22, 2014, GoDaddy was able to successfully renew the domain name for another three-year term and a receipt for the purchase was emailed to our customer (this is the $69.00 charge referenced by our customer). On October 1 and 11, GoDaddy made a second and third attempt to renew the customer’s hosting account and SSL certificate, but these, too, were declined. Each failed renewal attempt triggered a notification to be emailed to the customer. On October 9, GoDaddy received a chargeback inquiry for the domain name renewal for the amount of $69.00.For the first time since September, 2011, our customer contacted our support staff on October 29, 2014, stating that they sent a certified letter telling GoDaddy not to renew their services. Unfortunately, we have no evidence of any letter sent by our customer. Furthermore, GoDaddy can take no action within an account based solely on a letter. No changes can be made to a customer’s account without proper account validation which is accomplished via telephone or chat with our support staff. However, our customers can log into their GoDaddy accounts and disable automatic renewal at any time. Account management is a customer responsibility. During the customer’s conversation with our support staff on the 29th, automatic renewal was turned off for the domain name.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Because the domain name renewal is well beyond our refund period, we will not be providing our customer with a refund. Education:The following GoDaddy Support articles will be helpful in the future to our customer for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2010, our customer purchased the domain name in question for a one-year...
term via online transaction. The domain name has been manually renewed by our customer, as well as automatically renewed, in accordance with their account preferences every year since. On December 1, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the domain in question in good faith to honor agreements with our customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. Account management is a customer responsibility. The domain was eventually acquired by another party, who chose to list it for sale.On January 14, 2018, our customer purchased the domain name through a Premium domain name listing. When customers look up or register domain names, Premium Listings display in the Premium Domains You May Want section as well as GoDaddy Auctions. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Email notifications and phone calls are provided as a courtesy only and are not guaranteed. Account management is solely a customer responsibility. The domain name followed the allotted expiration process; our customer had 42 days after expiration in which to renew however, they did not. We strongly recommend our customer review their account and payment methods to prevent such billing issues and loss of products in the future. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I reject your offer,You say it was shut off on the 9th? But that was the day I received the ONLY email asking for any sort of payment for the Hosting. I responded within 2 hours of receiving that email that was time stamped 8:34am. I then called within 8 hours! AGAIN! NO NOTICE WAS EVER GIVEN! The day I get the only notice I respond to find that it was already deleted! NO EMAIL WAS RECEIVED BEFORE YOU DELETED 10k WORTH OF PROGRAMMING! I have once again looked in my spam folders and through all emails and NOTHING WAS EVER RECEIVED prior to the notice on the 9th!!!! We did get emails about Domains that were expiring but NOTHING ABOUT the WORDPRESS HOSTING!!! The Godaddy rep did tell me though that they did send OTHER emails to [email protected]! That email is NOT REGISTERED AS ANY FORM OF CONTACT WITHIN MY GODADDY ACCOUNT AND HAS BEEN DISABLED SINCE 2011! Who authorized that? It sounds like your system has issues!!! And you have made mistakes. Enough mistakes that I will not tolerate my data being held hostage! I WILL BE GLAD TO PAY THE HOSTING But I will NOT pay for your companies mistakes or lack of effort to look into the actual problem! If this is not resolved in 48 hours all my domains and hosting will be removed from your company. Which in itself will cost you more then $75. And I guarantee the bad reviews I post to my 19K followers on Facebook and google will cost you a lot more then $75. This is not about $75 this is about doing the right thing! Godaddy honestly used to be known for its customer service. But sadly it seems to be lost? Prove me wrong....
In 2008 I did contact go-daddy to cancel my daughters account & was assured by a representative that the account will be closed. In the same year 2008 I terminated my AOL account & email services with the co for failing to secure my privacy & other issues.... GO-Daddy made this statement-----Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.-----If I no longer have an email they have on file, from AOL obviously I never received notification.....How can they claim they sent emails to a defunct account, & not receive the email back stating this account or email in not valid? I never authorized them to have an auto pay set up, & I am aware it was a 10 yr term when my daughter set it up, but she decided a year later she was no longer be needing the bus name * I cancelled it... If there company failed to initiate a cancel request then its their error. DO they have on file I spoke to Steven in January and told me he was stopping the account since he still showed it active? He also stated he would notify the company I requested credit? Probably not......After he berated me & told me its my responsibility to notify Go-Daddy of and email change, when I clearly stated to him, why would I contact you to let you know my email changed in 2009 when I no longer was using their services. Steven stated he would offer me partial credit and declined stating I am not paying for another 10 years of service when I did not authorize a renewal & the domain has not been used in 8 years. Steven told me to go into the AOL acct and I told him I DO NOT have the aol account nor do I even know the userid or password, so I have no way of accessing that service. IF CLOSED for 9 years! I am requesting a full charge back to my credit cd
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer purchased their domain name, Website Builder, and Office 365 email starter plan all for a 1-year term. At the end of the term, the products failed to auto-renew as per our customer’s account settings as the payment method was declined. While our customer did manually renew their domain name, they did not renew the Website Builder or the Office 365 plan. GoDaddy attempted to do so per the customer’s account preferences but the payment method was declined. GoDaddy held the website content for 30 days and after that time frame we can no longer restore our customer’s website. Our customer may wish to visit archival sites such as http://archive.org, in an attempt to regain their content. Once gathered, they will be able to utilize that information to rebuild their website. Account Management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transaction. On March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customer. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per our Refund Policy, the customer has to cancel the domains within 48 hours of renewal to receive a full refund. The transaction in question is beyond refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me although it does not address some of the misrepresentations made by GoDaddy Support staff. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On 12/11/2008, our customer purchased their Website Builder Plan for a one year term...
during a call to GoDaddy’s Customer Care Center. Our customer subsequently manually renewed their plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to not automatically renew their Website Builder Account upon its expiration date of 3/6/2016, and did not do so in a good faith effort to honor its agreements with our customer. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. After the cancellation of our customer’s Website Builder plan, their financial institution continued to credit their Good as Gold Account. Good As Gold is GoDaddy's payment method that lets you transfer funds directly between your bank account and ours, storing a balance for future purchases. Our customer has now requested a refund of the money’s paid into their Good as Gold account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. They should be aware that there is a $20 transaction fee to process any unused funds, which is taken from the total refund. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response. GoDaddy does not arbitrarily update auto-renewal settings for our customer’s products. This was either changed by our customer or by an authorized party with access to the account. GoDaddy provided 10 days of service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on November 17, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation. GoDaddy proactively sent expiration notices pre- and post-expiration to our customer. Account management is a customer responsibility.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 29, 2012,...
our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014. On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963 ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy