Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see the deposit dates referenced in the message. No deposit of any kind has been made on those dates even after working with Godaddy staff to correct the issue which has been confirmed twice by their staff as resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response, our customer’s Website Builder plan functioned as specified up until they allowed it to expire. After that expiration GoDaddy provided 20 additional days of service at no cost to our customer during which their site could be restored at no cost.GoDaddy provides a paid restore option to our customers beyond that 20 day timeframe as it does incur costs associated with restoring a website. Once again there is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 during a call to GoDaddy’s Customer Care Center the complainant registered the Domain Name in question with Protected Registration service for a three year term. This term ran through June 29, 2015. The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy sent renewal notices prior to the expiration date on:• March 31, 2015• April 30, 2015• May 30, 2015• June 14, 2015• June 24, 2015These notices informed the complainant their domain name would be renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On July 11,, 2015 per the complainant’s account preferences GoDaddy was instructed to automatically renew the Domain Name with Protected Registration service upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.On July 17, 2015 the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the Domain Name registration or Protected Registration service in question.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled and the appropriate refunds processed.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
I originally purchased the domain name
"[redacted]" for $777.00 on October 15, 2015 with "Go
Daddy Auctions" service.As I was waiting for the domain transfer to go thru on
October 24, 2015, I was given a refund for the domain name for no apparent
reason. Immediately afterwards it was back on "Go Daddy Auctions" for
$3600.00. A few days later the domain dropped back down to $777.00 and
I purchased it again on November 3rd, 2015. I was sent an email informing me
that the "Domain transfer failed because the domain is too new" and
on November 5th, 2015 I was sent an email alerting me that I had personally
requested a refund that I had never requested to begin with.I immediately contacted Go Daddy and was told by a part of Go
Daddy’s support management team that "This was an error on Go Daddy’s part
and the domain should have never gone back up on auctions again." I also
have reason to believe that Go Daddy and Huge Domains are working together as
one company or part of the same company to artificially inflate the cost of the
domain names. They also attempt to sneak into your account and remove any pertaining information to your domain name purchases so that you cannot keep a record of them.I need this resolved.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 9, 2007, our customer purchased a domain name for a 10-year term, via online...
transaction.On July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.As described in GoDaddy’s Universal Terms of Service Agreement, domain names set to automatic renewal may renew for a period equivalent to the original service period; 10 years in this instance.GoDaddy sent renewal notices prior to the expiration date on June 9, 2017 and July 4, 2017. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.GoDaddy was notified on September 1, 2017, our customer disputed the renewal transaction with their financial institution. This chargeback withdrew payments made to GoDaddy and the service was suspended from the account. GoDaddy incurs costs to handle chargebacks, including the cost for our staff to research and address these items.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 5, 2017, our customer recovered the domain by paying the associated fees. The domain will expire July 9, 2027. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in 4 other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crash. The support representative also stated that the problem has been resolved, when in fact it wasn't. I have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting file. GoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when complete. They tend to push their problems onto the customer and state that they do not offer support with fixing this. Again, I have proof of 4 instances where this occurred. I can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their coding. It appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application Trust. I advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossible. I believe that the technical support isn't fully aware of how [redacted] applications fully work. The advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications work. I told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problem. I believe GoDaddy are hosting solutions in which they do not have the knowledge to support. They pass of their problems to the customer and attempt to remove all of their responsibility in the matter. I have a full chat log of talking with the customer service team about an issue with a 503 error. I can also provide this is required. I have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurate. Again, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting server. I contacted support about this and received very little help in solving the matter. Some of the files within my hosting dissappered and files had been modified without my consent.I have 5 other people who will write testimonies to this effect as I live with 5 other people and they were with me during the support calls I made. O Monday the 15th of December, I was talking with Godaddy support for 7 hours. Again, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue.
Regards,
[redacted]
This is a reasonable response by GoDaddy.com. For the first time in three contacts with them they acknowledge an "unexpected error." For the first time they mention giving me a credit. Prior to the involvement of the Revdex.com they did not acknowledge their error or process any immediate refund. It a shame it had to come to that. Note to Revdex.com: how is it that GoDaddy has an A+ rating with over a thousand complaints?
to whom it may concern, I will need a little more time to acquire copies of phone records which will show. I did in fact call them more than once over this product. And as I said someone was supposed to call me and walk me through setting it up. Something seems to be different in the setup process than the video I was given a link to at the time. No one ever called me to help me. I called again. Someone helped try to set it up, and left me in the process. It never really worked. Thank you again for your time in this matter. I would rather had someone listened to me before it came to this point.Sincerely,[redacted]The Seasoned Chef
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in question. GoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Whoever is reviewing this, please look back and you will see that since day 1 there has been no changes to the hosting at all. The only changes were when YOU made changes to it claiming I had set them up wrong. Guess what, if it was fine for 6 months and all I had been doing is emailing how would that change? It didn't. Besides it shouldn't take 10 days per issue to figure these things out. You have an inferior product, you don't care about the customer, or even fixing issues in a timely manner. Each "tech" I spoke with never followed up as they said they would. You can take your 1 month and stick it where the sun don't shine. You'll never get my business again. Crooks.
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted]. I have given them our current information, the [redacted] is redirect d to OUR main website [redacted], this insanity that they are insisting on documents that are 4 years old is not common sense.I need access to the [redacted] so I can forward my email again. this is being needlessly traumatic and could be remediate with common logic. people and companies move locations, sincerely[redacted]owner and President [redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 3, 2016 our customer purchased serveral services via an online transaction, including an Ultimate Web Hosting plan for a one-month term. After completing the transaction our customer contacted our support teams to request a price adjustment associated with their hosting service purchased. The hosting plan our customer purchased was displayed on our website at a rate of $14.99 per month. The $9.99 rate per month requested by our customer was only applicable if they had purchased an annual (12-month) term. Our customer was properly informed of the annual terms versus monthly terms and was charged accordingly. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. We have connected directly with our customer to address their concerns and appreciate their candid feedback which has been shared with our customer care managers in an effort to identify improvement opportunities. As our customer had only purchased one-month of the hosting service in question, the discounted rate they had requested does not apply. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Melanie V[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted] hosting for a...
5-year term with assistance from GoDaddy’s customer care center. That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care. Our customer care team also attempted to assist with a content migration for our customer’s site. As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually. This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account. Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42. Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2013, our customer purchased a US Region Email plan for one year via an...
online transaction. On the same day, following this transaction, our customer processed a request from within their account to switch their new email plan from the US Region to the EU Region. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy’s email accounts are not intended for archival purposes. In certain situations, GoDaddy can attempt to restore email messages for our customers; however due to legal obligations, we cannot restore email accounts based in the EU. From our understanding, only one of the email accounts in question is hosted under their EU Region Email plan. For the addresses specified by our customer that are not hosted in the EU region, we have restored all email messages that were available for recovery.GoDaddy will not be providing compensation as the email service is working as intended. Our customer may wish to review the settings for any mail client they may be using, such as Outlook, as those settings could be contributing to the behavior our customer is experiencing. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund. This action was not taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2014, our customer purchased a hosting plan for a 1-year term and did so...
in an online transaction. After purchase our customer set up the hosting account. The hosting was manually renewed by our customer on April 3, 2015 for a one-month term, and again manually on May 1, 2015 for a one-month term. It subsequently auto-renewed until March 15, 2016 when it was manually renewed by our customer for a one year during via an interaction with GoDaddy support teams. Our customer called on April 26, 2017 to renew the hosting plan and did so with GoDaddy’s support teams. Later the same day, our customer reached out to our support teams indicating the hosting was not being used as they had their site hosted with another provider. Our customer requested a refund for the last years’ worth of renewals. Our customer was properly informed the hosting plan had been set up and they were only eligible for a refund of the most recent renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed of the refund. If our customer wishes to obtain a refund for the most recent renewal, they can cancel the plan in question and follow up with us via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy enabled social login support via Facebook, to simplify the account creation...
and login process. Potential customers can create a new fully-functioning GoDaddy account, with the user’s name and email utilized from Facebook. A 4-digit support PIN (which can be changed at any time) is also automatically generated. All other information on the created account would have to be added by the customer. On December 30, 2016, our customer created a new GoDaddy account utilizing Facebook login, and then registered a domain name for a 2-year term via an online transaction. Any information entered for the domain would had to have been entered by our customer via updating their account contact information prior to purchase, or during the purchase process for the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. There are instances when our customers may not be able to do this and will need to submit additional verification information before domains become active within their account.Our customer was able to submit and verify the correct information for their domain, and also has updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer’s interactions with our support teams on May 15, 2017 and May 16, 2017, our customer indicated they were promised a refund that would be outside of the refund policy. However, GoDaddy’s customer support supervisors reviewed the interaction in question and found no such promise was made.Our customer had called in previously with questions regarding GoCentral and was properly assisted during those interactions.As our customer appears to be using the GoCentral Online Store and is outside of the refund policy we will be unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see the deposit dates referenced in the message. No deposit of any kind has been made on those dates even after working with Godaddy staff to correct the issue which has been confirmed twice by their staff as resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response, our customer’s Website Builder plan functioned as specified up until they allowed it to expire. After that expiration GoDaddy provided 20 additional days of service at no cost to our customer during which their site could be restored at no cost.GoDaddy provides a paid restore option to our customers beyond that 20 day timeframe as it does incur costs associated with restoring a website. Once again there is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 during a call to GoDaddy’s Customer Care Center the complainant registered the Domain Name in question with Protected Registration service for a three year term. This term ran through June 29, 2015. The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy sent renewal notices prior to the expiration date on:• March 31, 2015• April 30, 2015• May 30, 2015• June 14, 2015• June 24, 2015These notices informed the complainant their domain name would be renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On July 11,, 2015 per the complainant’s account preferences GoDaddy was instructed to automatically renew the Domain Name with Protected Registration service upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.On July 17, 2015 the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the Domain Name registration or Protected Registration service in question.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled and the appropriate refunds processed.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
I originally purchased the domain name
"[redacted]" for $777.00 on October 15, 2015 with "Go
Daddy Auctions" service.As I was waiting for the domain transfer to go thru on
October 24, 2015, I was given a refund for the domain name for no apparent
reason. Immediately afterwards it was back on "Go Daddy Auctions" for
$3600.00. A few days later the domain dropped back down to $777.00 and
I purchased it again on November 3rd, 2015. I was sent an email informing me
that the "Domain transfer failed because the domain is too new" and
on November 5th, 2015 I was sent an email alerting me that I had personally
requested a refund that I had never requested to begin with.I immediately contacted Go Daddy and was told by a part of Go
Daddy’s support management team that "This was an error on Go Daddy’s part
and the domain should have never gone back up on auctions again." I also
have reason to believe that Go Daddy and Huge Domains are working together as
one company or part of the same company to artificially inflate the cost of the
domain names. They also attempt to sneak into your account and remove any pertaining information to your domain name purchases so that you cannot keep a record of them.I need this resolved.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 9, 2007, our customer purchased a domain name for a 10-year term, via online...
transaction.On July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.As described in GoDaddy’s Universal Terms of Service Agreement, domain names set to automatic renewal may renew for a period equivalent to the original service period; 10 years in this instance.GoDaddy sent renewal notices prior to the expiration date on June 9, 2017 and July 4, 2017. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.GoDaddy was notified on September 1, 2017, our customer disputed the renewal transaction with their financial institution. This chargeback withdrew payments made to GoDaddy and the service was suspended from the account. GoDaddy incurs costs to handle chargebacks, including the cost for our staff to research and address these items.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 5, 2017, our customer recovered the domain by paying the associated fees. The domain will expire July 9, 2027. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in 4 other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crash. The support representative also stated that the problem has been resolved, when in fact it wasn't. I have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting file. GoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when complete. They tend to push their problems onto the customer and state that they do not offer support with fixing this. Again, I have proof of 4 instances where this occurred. I can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their coding. It appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application Trust. I advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossible. I believe that the technical support isn't fully aware of how [redacted] applications fully work. The advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications work. I told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problem. I believe GoDaddy are hosting solutions in which they do not have the knowledge to support. They pass of their problems to the customer and attempt to remove all of their responsibility in the matter. I have a full chat log of talking with the customer service team about an issue with a 503 error. I can also provide this is required. I have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurate. Again, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting server. I contacted support about this and received very little help in solving the matter. Some of the files within my hosting dissappered and files had been modified without my consent.I have 5 other people who will write testimonies to this effect as I live with 5 other people and they were with me during the support calls I made. O Monday the 15th of December, I was talking with Godaddy support for 7 hours. Again, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue.
Regards,
[redacted]
This is a reasonable response by GoDaddy.com. For the first time in three contacts with them they acknowledge an "unexpected error." For the first time they mention giving me a credit. Prior to the involvement of the Revdex.com they did not acknowledge their error or process any immediate refund. It a shame it had to come to that. Note to Revdex.com: how is it that GoDaddy has an A+ rating with over a thousand complaints?
to whom it may concern, I will need a little more time to acquire copies of phone records which will show. I did in fact call them more than once over this product. And as I said someone was supposed to call me and walk me through setting it up. Something seems to be different in the setup process than the video I was given a link to at the time. No one ever called me to help me. I called again. Someone helped try to set it up, and left me in the process. It never really worked. Thank you again for your time in this matter. I would rather had someone listened to me before it came to this point.Sincerely,[redacted]The Seasoned Chef
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in question. GoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Whoever is reviewing this, please look back and you will see that since day 1 there has been no changes to the hosting at all. The only changes were when YOU made changes to it claiming I had set them up wrong. Guess what, if it was fine for 6 months and all I had been doing is emailing how would that change? It didn't. Besides it shouldn't take 10 days per issue to figure these things out. You have an inferior product, you don't care about the customer, or even fixing issues in a timely manner. Each "tech" I spoke with never followed up as they said they would. You can take your 1 month and stick it where the sun don't shine. You'll never get my business again. Crooks.
Our company has moved, we don’t have any government information that we can provide for the old address, I have provided GoDaddy with all of the current information they can possibly want, including the registration of our company with the State of Florida at [redacted]. I have given them our current information, the [redacted] is redirect d to OUR main website [redacted], this insanity that they are insisting on documents that are 4 years old is not common sense.I need access to the [redacted] so I can forward my email again. this is being needlessly traumatic and could be remediate with common logic. people and companies move locations, sincerely[redacted]owner and President [redacted]
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 3, 2016 our customer purchased serveral services via an online transaction, including an Ultimate Web Hosting plan for a one-month term. After completing the transaction our customer contacted our support teams to request a price adjustment associated with their hosting service purchased. The hosting plan our customer purchased was displayed on our website at a rate of $14.99 per month. The $9.99 rate per month requested by our customer was only applicable if they had purchased an annual (12-month) term. Our customer was properly informed of the annual terms versus monthly terms and was charged accordingly. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. We have connected directly with our customer to address their concerns and appreciate their candid feedback which has been shared with our customer care managers in an effort to identify improvement opportunities. As our customer had only purchased one-month of the hosting service in question, the discounted rate they had requested does not apply. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Melanie V[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted] hosting for a...
5-year term with assistance from GoDaddy’s customer care center. That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care. Our customer care team also attempted to assist with a content migration for our customer’s site. As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually. This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account. Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42. Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2013, our customer purchased a US Region Email plan for one year via an...
online transaction. On the same day, following this transaction, our customer processed a request from within their account to switch their new email plan from the US Region to the EU Region. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy’s email accounts are not intended for archival purposes. In certain situations, GoDaddy can attempt to restore email messages for our customers; however due to legal obligations, we cannot restore email accounts based in the EU. From our understanding, only one of the email accounts in question is hosted under their EU Region Email plan. For the addresses specified by our customer that are not hosted in the EU region, we have restored all email messages that were available for recovery.GoDaddy will not be providing compensation as the email service is working as intended. Our customer may wish to review the settings for any mail client they may be using, such as Outlook, as those settings could be contributing to the behavior our customer is experiencing. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund. This action was not taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 23, 2013 during an online transaction the complainant purchased the Domain Name in question for a 2 year term.On February 24, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 25, 2014• December 25, 2014• January 24, 2015• February 8, 2015• February 18, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 2, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $32.98. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2014, our customer purchased a hosting plan for a 1-year term and did so...
in an online transaction. After purchase our customer set up the hosting account. The hosting was manually renewed by our customer on April 3, 2015 for a one-month term, and again manually on May 1, 2015 for a one-month term. It subsequently auto-renewed until March 15, 2016 when it was manually renewed by our customer for a one year during via an interaction with GoDaddy support teams. Our customer called on April 26, 2017 to renew the hosting plan and did so with GoDaddy’s support teams. Later the same day, our customer reached out to our support teams indicating the hosting was not being used as they had their site hosted with another provider. Our customer requested a refund for the last years’ worth of renewals. Our customer was properly informed the hosting plan had been set up and they were only eligible for a refund of the most recent renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed of the refund. If our customer wishes to obtain a refund for the most recent renewal, they can cancel the plan in question and follow up with us via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy enabled social login support via Facebook, to simplify the account creation...
and login process. Potential customers can create a new fully-functioning GoDaddy account, with the user’s name and email utilized from Facebook. A 4-digit support PIN (which can be changed at any time) is also automatically generated. All other information on the created account would have to be added by the customer. On December 30, 2016, our customer created a new GoDaddy account utilizing Facebook login, and then registered a domain name for a 2-year term via an online transaction. Any information entered for the domain would had to have been entered by our customer via updating their account contact information prior to purchase, or during the purchase process for the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them. There are instances when our customers may not be able to do this and will need to submit additional verification information before domains become active within their account.Our customer was able to submit and verify the correct information for their domain, and also has updated their GoDaddy account. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer’s interactions with our support teams on May 15, 2017 and May 16, 2017, our customer indicated they were promised a refund that would be outside of the refund policy. However, GoDaddy’s customer support supervisors reviewed the interaction in question and found no such promise was made.Our customer had called in previously with questions regarding GoCentral and was properly assisted during those interactions.As our customer appears to be using the GoCentral Online Store and is outside of the refund policy we will be unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy