[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the...
issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Hello, after reading GoDaddy's response made me laugh and upset at sametime. When I renewal, I was not informed about any new upgrades of website builder at all. I never got emails about new version of website builder. Instead got spam email and phone calls about other service offers. The other thing that makes me laugh is that they are saying I called once. No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for. Spent good 30 minutes dealing with customer service. Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help. I feel my money was not going to good use and be waste on my part. Thats why I ask for refund. Which by the way, if you want to search how to get refund on GoDaddy's website. Its very hard to find, thank you for link. Honestly, I feel that I lost money on service that was not provided to me correctly and honestly. If they stand by their customer service and the good faith of their products. They would have helped me and adjust the program to my needs. Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund. But couple months into my renewal, I think there should be some kind of refund, an pro-rate refund. Thats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their products. Any questions or concerns, let me know. Thank you [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns. The email notifications for this year’s automatic renewal of the domain name were sent on August 8 and September 7, 2014. This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, 2013. Similarly, renewal notices were emailed to the customer on August 8 and September 7, 2013. Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer. Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund. Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February 2015. These products have since expired or were charged back, removing funds from GoDaddy. As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxSince July 13, 2015 our customer has reached out to GoDaddy’s support teams for assistance with a website they had constructed using our Website Builder product. Our customer had indicated visitors to their website in certain geographic areas were not able to view their site. GoDaddy's technical support staff has not been able to duplicate the problem and has worked diligently and vigorously to diagnose the problem experienced by our customer and resolve all technical issues they had experienced. On August 13, 2015 our technical support teams requested additional information from our customer to assist with troubleshooting the matter. Specifically, our customer was requested to provide IP and connectivity information in the form of a traceroute, which displays the network pathway a computer utilizes to connect to a website. To date, our technical support teams have not received the requested information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that the complainant continue to work with our support teams to troubleshoot and attempt to address their technical concerns. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Education:Our customer may find the following support articles helpful:Traceroutes on [redacted] -https://www.godaddy.com/help/traceroutes-on-[redacted]-3142Performing a Traceroute in [redacted] -https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366GoDaddy Statement of Support –https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
The response from Mike L[redacted]s rejected because it is unacceptable for several reasons. First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, 2015. Attached is an Email that I received from GoDaddy on 1/21/2015 acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation. I was also given confirmation #23F8762%B4E&4449 by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated. At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, Mr. L[redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page. Attached is what my account page looks like, and it is impossible to do a word search on "cancel". Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving. Mr. L[redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth. Such attempts to discredit me should be completely disregarded. I see that Mr. L[redacted] uses this tactic in most or all of his responses.Third, Mr. L[redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts. A copy of the Error Message that is always received is attached hereto. This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Based...
on the information provided by our customer, GoDaddy is unable to identify an account to properly address their concerns. We attempted to connect with our customer by phone to further try to find an account but were unable to reach them. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer have the full credit card number, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder...
plan for a 1-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year term. On April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessful. The GoCentral Website Builder plan in question remains active within our customer’s account. As an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddy. Our customer may notify our office at [email protected]. Our customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. Our customer did not contact GoDaddy’s customer care until December 30, 2016 to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within 30 days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have spoken with GoDaddy before and they have told me that they would remove my e-mail from their user list since the person who owns the business is DEAD! Can they explain how am I suppose to update information that I have no control over and the family has disposed of all material concerning that business?Thank you,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was not provided at no cost to our customer. Given that the Protected Registration has been canceled, we have issued a refund in the amount of $30.45USD. Our customer should see this refund within 5-7 business days. Our customer had two domain names located within their account. While one domain name was canceled, the domain name associated with the Protected Registration was not. Again, if our customer no longer wishes to maintain this domain name, they have until May 6, 2017 to cancel it and request a refund. After May 6, 2017, the domain name will no longer be eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer enabled Two-Factor Authentication on their GoDaddy account which provides...
an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost.On April 23, 2016, our customer contacted GoDaddy and was unable to complete the required security validation, including Two-Factor Authentication. Our customer was provided the necessary steps to have Two-Factor Authentication removed from their account. This process requires account holders to email their request to remove Two-Factor Authentication to GoDaddy along with proof of their identity.On February 16, 2017, our customer emailed GoDaddy for the first time to request the removal of Two-Factor Authentication.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has removed Two-Factor Authentication from our customer’s account after receiving the required verification information from them. Our customer can now reset their password and manage their account preferences without the extra layer of security they previously enabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant is not a GoDaddy customer, but rather filed this complaint on behalf of our customer. GoDaddy has not entered into any relationship or agreements with the complainant.We have corresponded via phone and...
email with the complainant and offered suggestions for moving forward. Our Change team has again emailed our customer with additional steps for the Change of Account. We will continue to work toward a resolution with both our customer and the complainant.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Per our customer’s account preferences, the Hosting plan was renewed upon expiration for another year. GoDaddy also sent notices immediately after renewal informing the customer of the automatic renewal. No steps were taken by the customer to address this until forty days after renewal. Account management is a customer responsibility.It appears our customer has filed a chargeback with their financial institution. As such, the customer will need to continue to work with them to address their concerns.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with...
GoDaddy. Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns. It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted]. [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, we will ensure our customer’s concerns are reviewed by our customer care managers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the...
issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Hello, after reading GoDaddy's response made me laugh and upset at sametime. When I renewal, I was not informed about any new upgrades of website builder at all. I never got emails about new version of website builder. Instead got spam email and phone calls about other service offers. The other thing that makes me laugh is that they are saying I called once. No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for. Spent good 30 minutes dealing with customer service. Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help. I feel my money was not going to good use and be waste on my part. Thats why I ask for refund. Which by the way, if you want to search how to get refund on GoDaddy's website. Its very hard to find, thank you for link. Honestly, I feel that I lost money on service that was not provided to me correctly and honestly. If they stand by their customer service and the good faith of their products. They would have helped me and adjust the program to my needs. Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund. But couple months into my renewal, I think there should be some kind of refund, an pro-rate refund. Thats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their products. Any questions or concerns, let me know. Thank you [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns. The email notifications for this year’s automatic renewal of the domain name were sent on August 8 and September 7, 2014. This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, 2013. Similarly, renewal notices were emailed to the customer on August 8 and September 7, 2013. Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer. Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund. Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February 2015. These products have since expired or were charged back, removing funds from GoDaddy. As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxSince July 13, 2015 our customer has reached out to GoDaddy’s support teams for assistance with a website they had constructed using our Website Builder product. Our customer had indicated visitors to their website in certain geographic areas were not able to view their site. GoDaddy's technical support staff has not been able to duplicate the problem and has worked diligently and vigorously to diagnose the problem experienced by our customer and resolve all technical issues they had experienced. On August 13, 2015 our technical support teams requested additional information from our customer to assist with troubleshooting the matter. Specifically, our customer was requested to provide IP and connectivity information in the form of a traceroute, which displays the network pathway a computer utilizes to connect to a website. To date, our technical support teams have not received the requested information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that the complainant continue to work with our support teams to troubleshoot and attempt to address their technical concerns. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Education:Our customer may find the following support articles helpful:Traceroutes on [redacted] -https://www.godaddy.com/help/traceroutes-on-[redacted]-3142Performing a Traceroute in [redacted] -https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366GoDaddy Statement of Support –https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
The response from Mike L[redacted]s rejected because it is unacceptable for several reasons. First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, 2015. Attached is an Email that I received from GoDaddy on 1/21/2015 acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation. I was also given confirmation #23F8762%B4E&4449 by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated. At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, Mr. L[redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page. Attached is what my account page looks like, and it is impossible to do a word search on "cancel". Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving. Mr. L[redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth. Such attempts to discredit me should be completely disregarded. I see that Mr. L[redacted] uses this tactic in most or all of his responses.Third, Mr. L[redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts. A copy of the Error Message that is always received is attached hereto. This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards,[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Based...
on the information provided by our customer, GoDaddy is unable to identify an account to properly address their concerns. We attempted to connect with our customer by phone to further try to find an account but were unable to reach them. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer have the full credit card number, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder...
plan for a 1-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year term. On April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessful. The GoCentral Website Builder plan in question remains active within our customer’s account. As an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddy. Our customer may notify our office at [email protected]. Our customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, 2016. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. Our customer did not contact GoDaddy’s customer care until December 30, 2016 to request a refund. Products purchased in yearly terms are only refund-eligible if canceled within 30 days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have spoken with GoDaddy before and they have told me that they would remove my e-mail from their user list since the person who owns the business is DEAD! Can they explain how am I suppose to update information that I have no control over and the family has disposed of all material concerning that business?Thank you,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the product in question was not provided at no cost to our customer. Given that the Protected Registration has been canceled, we have issued a refund in the amount of $30.45USD. Our customer should see this refund within 5-7 business days. Our customer had two domain names located within their account. While one domain name was canceled, the domain name associated with the Protected Registration was not. Again, if our customer no longer wishes to maintain this domain name, they have until May 6, 2017 to cancel it and request a refund. After May 6, 2017, the domain name will no longer be eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer enabled Two-Factor Authentication on their GoDaddy account which provides...
an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost.On April 23, 2016, our customer contacted GoDaddy and was unable to complete the required security validation, including Two-Factor Authentication. Our customer was provided the necessary steps to have Two-Factor Authentication removed from their account. This process requires account holders to email their request to remove Two-Factor Authentication to GoDaddy along with proof of their identity.On February 16, 2017, our customer emailed GoDaddy for the first time to request the removal of Two-Factor Authentication.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has removed Two-Factor Authentication from our customer’s account after receiving the required verification information from them. Our customer can now reset their password and manage their account preferences without the extra layer of security they previously enabled.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant.The complainant is not a GoDaddy customer, but rather filed this complaint on behalf of our customer. GoDaddy has not entered into any relationship or agreements with the complainant.We have corresponded via phone and...
email with the complainant and offered suggestions for moving forward. Our Change team has again emailed our customer with additional steps for the Change of Account. We will continue to work toward a resolution with both our customer and the complainant.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Per our customer’s account preferences, the Hosting plan was renewed upon expiration for another year. GoDaddy also sent notices immediately after renewal informing the customer of the automatic renewal. No steps were taken by the customer to address this until forty days after renewal. Account management is a customer responsibility.It appears our customer has filed a chargeback with their financial institution. As such, the customer will need to continue to work with them to address their concerns.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with...
GoDaddy. Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns. It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted]. [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, we will ensure our customer’s concerns are reviewed by our customer care managers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.
Regards,
[redacted]