Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29 2010, the complainant purchased the domain in question via online transaction for a two-year term. During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service is functioning as advertised, keeping the domain from being canceled or transferred without proof of identification.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration? - https://support.godaddy.com/help/article/1286/what-is-protected-registrationCanc...⇄ Protected Registration- https://support.godaddy.com/help/article/1292/canceling-protected-registrationRe...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
· Universal Terms of Service Agreement
· Domain Name Registration Agreement
· Hosting Agreement
The latest version of these agreements can be found at: [redacted]
As with all service providers, GoDaddy experienced unexpected a brief technical issue which our technical support staff worked quickly and vigorously to bring resolution and minimize any impact to our customer.
RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has connected with our customer via phone to discuss all of their concerns. We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 26, 2015, our customer purchased two products in separate transactions. The...
customer purchased a domain name with Business and Certified Domain registration and a Website Builder, each for a 1-year term via online transaction. On August 26, 2016 and August 27, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and the domain name and its add-on services each for another 1-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notices between May 28, 2016 and August 21, 2016 for these products to inform our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 25, 2016 our customer contacted our support team multiple times and was properly notified the renewal transactions in question are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy - http://x.co/refundTurn off auto renew – https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. As previously stated; our Protected Registration service, which the complainant had added to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled. The complainant has been advised of what information is required to cancel the Protected Registration Service. As the complainant has stated they do not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit, which was sent to the complainant by our Domain Services team on May 20, 2015, will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question. It is the complainant’s responsibility to submit the requested documentation. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased functioned as intended. Our customer has since canceled the Website Builder plan purchased September 18, 2015. The refunds requested by our customer is not applicable. However, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $49.95. Any further refund requests will only be processed in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction. This is for the period ending November 11, 2015. During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, 2015 and November 14, 2015 respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification. If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list. We have also unsubscribed their email address from company promotional mailing lists as of today's date. Please note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages. These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2016, our customer purchase a domain name and our Search Engine...
Visibility plan for a one-year term via an online transaction. On January 27, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Search Engine Visibility and did so in a good faith effort to honor its agreements with its customer. Our customer called on January 28, 2016 indicating they had been charged. Our support team informed our customer what the charge was and cancelled and refunded the product in question at our customer’s request.Later on January 28, 2017, our customer’s domain name was automatically renewed and was done so in a good faith effort to honor our agreements with the customer. No attempt to contact our support teams was made to address this renewal until April 23, 2017. Our customer was correctly informed the domain was outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service. Our customer was notified via email that their products would renew. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated in our original response, GoDaddy has no record of contact with our customer on the date the transaction in question occurred. Prior to our customer completing their order online, our records show the most recent interaction with our support staff took place on January 8, 2016, via phone. GoDaddy does not offer general customer support via email or fax. It is our customer’s responsibility to review and understand the terms they agreed to, including our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer agreed to the publication of the website and did not mention concerns pertaining to the website during a recent interaction with our Professional Web Services representative. If our customer has concerns pertaining to the website itself, we would recommend they reach out to our Professional Web Services team to discuss these concerns. They can be reached at 480-366-3336, Monday - Friday 7am - 6pm MST. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is old. Every time we update we have to wait 5 days and is never changed. Thanks,[redacted]Sales Manager
Thank you for the opportunity to address our customer’s additional concerns.Our customer is in violation of GoDaddy’s hosting agreements for utilizing their shared hosting account as a storage medium, which none of GoDaddy’s hosting solutions are intended to be. If our customer wishes to store files, they should review and purchase other options, such as Microsoft’s OneDrive. Again, shared web hosting is designed and optimized to serve website pages quickly and efficiently, not to be used as online storage.GoDaddy must always be concerned with the implementation of customer websites, as problematic customers who over utilize resources for their shared hosting content create issues for all other customers sharing the server with that bad actor, problems including site slowness or even site crashes.We reiterate our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Customers agree they are solely responsible for the activity which occurs within their account. Contrary to our customer’s understanding, the contact email address on the account was updated on December 1, 2016. A notification would have been sent to our customer via email notifying them of this change. If customers do not follow recommended practices, such as using strong passwords, not sharing log-in or financial information with anyone, or enabling two-factor authentication, they run the risk of another party potentially gaining access to their account or information.Similar to a car’s title, the registrant of a domain name has certain rights to the domain, provided they can prove their identity with government-issued identification. As long as our customer is listed as the registrant of any domains that may have been moved, they can continue to work with our domains team for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I think it is necessary for the business to perform clearer confirmation and makes the new renewal prices & dates clear and sound in their email's bodies. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent. The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia. A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”. The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand. Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name. The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy. If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016. Our customer did not contact our 24/7 Customer Care teams until June 20, 2016. As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention.
As stated in our original response on November 7, 2014, GoDaddy is not the recipient of these funds. While we are sorry to hear that our customer is experiencing difficulty in having their concerns addressed, GoDaddy is not the billing party. As such, we are not in a position to resolve this issue for them.
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
We encourage them to reach out to the Merchant Provider again for further assistance in this matter.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 20, 2016, our customer opted into a 30-day trial of Website Builder. ...
Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Before the end of the 30-day trial, our customers can disable the automatic renewal on the product if they do not wish to continue, or can allow the product to automatically renew at the current rate.On August 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On November 4, 2016, our customer purchased a Managed [redacted] hosting plan for a one-year term via online transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder product in question is beyond refund eligibility in accordance with GoDaddy’s refund policy, which can be viewed publicly at [redacted]As a one-time exception to GoDaddy’s refund policy, we would be willing to refund the 8 unused months left as In-Store Credit, available for future purchases with GoDaddy, provided our customer cancels the Website Builder plan. Once canceled, they may email us directly at [redacted] to request the refund to In-Store Credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer purchased a Managed WordPress hosting plan...
for a 3-year term. On January 12, 2017 and January 31, 2017; respectively, our customer contacted our hosting support teams for assistance with increasing their website performance speed. It was determined there were no issues with the hosting servers our customer’s website resided. Our support team suggested our customer optimize their website data. Since February 4, 2017, our customer contacted our support teams multiple times to request a refund for the hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the hosting service is non-refundable, per GoDaddy’s Refund Policy, publicly visible at http://x.co/refund.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 19, 2015, our customer was provided a one-year term of GoDaddy’s...
Managed WordPress hosting at no charge. On April 19, 2016 and April 19, 2017, respectively, GoDaddy was instructed per our customer's account preferences to automatically renew the service in question for a one-year term and did so in a good faith effort to honor its agreements with our customer.On June 30, 2017, our customer contacted GoDaddy’s Social Support team via Twitter to discuss HTTPS functionality with their hosting. All of GoDaddy’s hosting products offer HTTPS/SSL connectivity ability. However, our customer was attempting to utilize a third-party SSL certificate and Content Delivery Network (CDN) with GoDaddy’s hosting services. Contrary to our customer’s understanding, a number of GoDaddy hosting services support third-party SSL certificates, however Managed WordPress hosting is not one of them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we would be unable to refund our customer’s unused time from their Managed WordPress hosting, as a goodwill gesture we would be willing to credit a cPanel shared hosting account (which will support third-party SSL certificates) with a period equal to the unused months on Managed WordPress, if our customer purchased a new cPanel plan and migrates their files. In addition, they would need to cancel the Managed WordPress account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29 2010, the complainant purchased the domain in question via online transaction for a two-year term. During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service is functioning as advertised, keeping the domain from being canceled or transferred without proof of identification.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration? - https://support.godaddy.com/help/article/1286/what-is-protected-registrationCanc...⇄ Protected Registration- https://support.godaddy.com/help/article/1292/canceling-protected-registrationRe...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!
Regards,
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.
Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
· Universal Terms of Service Agreement
· Domain Name Registration Agreement
· Hosting Agreement
The latest version of these agreements can be found at: [redacted]
As with all service providers, GoDaddy experienced unexpected a brief technical issue which our technical support staff worked quickly and vigorously to bring resolution and minimize any impact to our customer.
RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Our office has connected with our customer via phone to discuss all of their concerns. We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
[redacted]
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 26, 2015, our customer purchased two products in separate transactions. The...
customer purchased a domain name with Business and Certified Domain registration and a Website Builder, each for a 1-year term via online transaction. On August 26, 2016 and August 27, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and the domain name and its add-on services each for another 1-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notices between May 28, 2016 and August 21, 2016 for these products to inform our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 25, 2016 our customer contacted our support team multiple times and was properly notified the renewal transactions in question are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy - http://x.co/refundTurn off auto renew – https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. As previously stated; our Protected Registration service, which the complainant had added to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled. The complainant has been advised of what information is required to cancel the Protected Registration Service. As the complainant has stated they do not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit, which was sent to the complainant by our Domain Services team on May 20, 2015, will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question. It is the complainant’s responsibility to submit the requested documentation. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased functioned as intended. Our customer has since canceled the Website Builder plan purchased September 18, 2015. The refunds requested by our customer is not applicable. However, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $49.95. Any further refund requests will only be processed in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction. This is for the period ending November 11, 2015. During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, 2015 and November 14, 2015 respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification. If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list. We have also unsubscribed their email address from company promotional mailing lists as of today's date. Please note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages. These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, 2016, our customer purchase a domain name and our Search Engine...
Visibility plan for a one-year term via an online transaction. On January 27, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Search Engine Visibility and did so in a good faith effort to honor its agreements with its customer. Our customer called on January 28, 2016 indicating they had been charged. Our support team informed our customer what the charge was and cancelled and refunded the product in question at our customer’s request.Later on January 28, 2017, our customer’s domain name was automatically renewed and was done so in a good faith effort to honor our agreements with the customer. No attempt to contact our support teams was made to address this renewal until April 23, 2017. Our customer was correctly informed the domain was outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service. Our customer was notified via email that their products would renew. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated in our original response, GoDaddy has no record of contact with our customer on the date the transaction in question occurred. Prior to our customer completing their order online, our records show the most recent interaction with our support staff took place on January 8, 2016, via phone. GoDaddy does not offer general customer support via email or fax. It is our customer’s responsibility to review and understand the terms they agreed to, including our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer agreed to the publication of the website and did not mention concerns pertaining to the website during a recent interaction with our Professional Web Services representative. If our customer has concerns pertaining to the website itself, we would recommend they reach out to our Professional Web Services team to discuss these concerns. They can be reached at 480-366-3336, Monday - Friday 7am - 6pm MST. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
I been out of office with death in family but no is not resolved.I have tried four times to move hosting to another provider and Godaddy are intentional stopping this to happen.To move to another provider we need to issue codes to email address but that address is old. Every time we update we have to wait 5 days and is never changed. Thanks,[redacted]Sales Manager
Thank you for the opportunity to address our customer’s additional concerns.Our customer is in violation of GoDaddy’s hosting agreements for utilizing their shared hosting account as a storage medium, which none of GoDaddy’s hosting solutions are intended to be. If our customer wishes to store files, they should review and purchase other options, such as Microsoft’s OneDrive. Again, shared web hosting is designed and optimized to serve website pages quickly and efficiently, not to be used as online storage.GoDaddy must always be concerned with the implementation of customer websites, as problematic customers who over utilize resources for their shared hosting content create issues for all other customers sharing the server with that bad actor, problems including site slowness or even site crashes.We reiterate our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Customers agree they are solely responsible for the activity which occurs within their account. Contrary to our customer’s understanding, the contact email address on the account was updated on December 1, 2016. A notification would have been sent to our customer via email notifying them of this change. If customers do not follow recommended practices, such as using strong passwords, not sharing log-in or financial information with anyone, or enabling two-factor authentication, they run the risk of another party potentially gaining access to their account or information.Similar to a car’s title, the registrant of a domain name has certain rights to the domain, provided they can prove their identity with government-issued identification. As long as our customer is listed as the registrant of any domains that may have been moved, they can continue to work with our domains team for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I think it is necessary for the business to perform clearer confirmation and makes the new renewal prices & dates clear and sound in their email's bodies. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent. The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia. A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”. The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand. Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name. The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy. If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016. Our customer did not contact our 24/7 Customer Care teams until June 20, 2016. As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing the customer's additional comments to our attention.
As stated in our original response on November 7, 2014, GoDaddy is not the recipient of these funds. While we are sorry to hear that our customer is experiencing difficulty in having their concerns addressed, GoDaddy is not the billing party. As such, we are not in a position to resolve this issue for them.
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
We encourage them to reach out to the Merchant Provider again for further assistance in this matter.
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 20, 2016, our customer opted into a 30-day trial of Website Builder. ...
Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Before the end of the 30-day trial, our customers can disable the automatic renewal on the product if they do not wish to continue, or can allow the product to automatically renew at the current rate.On August 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On November 4, 2016, our customer purchased a Managed [redacted] hosting plan for a one-year term via online transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder product in question is beyond refund eligibility in accordance with GoDaddy’s refund policy, which can be viewed publicly at [redacted]As a one-time exception to GoDaddy’s refund policy, we would be willing to refund the 8 unused months left as In-Store Credit, available for future purchases with GoDaddy, provided our customer cancels the Website Builder plan. Once canceled, they may email us directly at [redacted] to request the refund to In-Store Credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer purchased a Managed WordPress hosting plan...
for a 3-year term. On January 12, 2017 and January 31, 2017; respectively, our customer contacted our hosting support teams for assistance with increasing their website performance speed. It was determined there were no issues with the hosting servers our customer’s website resided. Our support team suggested our customer optimize their website data. Since February 4, 2017, our customer contacted our support teams multiple times to request a refund for the hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the hosting service is non-refundable, per GoDaddy’s Refund Policy, publicly visible at http://x.co/refund.. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 19, 2015, our customer was provided a one-year term of GoDaddy’s...
Managed WordPress hosting at no charge. On April 19, 2016 and April 19, 2017, respectively, GoDaddy was instructed per our customer's account preferences to automatically renew the service in question for a one-year term and did so in a good faith effort to honor its agreements with our customer.On June 30, 2017, our customer contacted GoDaddy’s Social Support team via Twitter to discuss HTTPS functionality with their hosting. All of GoDaddy’s hosting products offer HTTPS/SSL connectivity ability. However, our customer was attempting to utilize a third-party SSL certificate and Content Delivery Network (CDN) with GoDaddy’s hosting services. Contrary to our customer’s understanding, a number of GoDaddy hosting services support third-party SSL certificates, however Managed WordPress hosting is not one of them.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we would be unable to refund our customer’s unused time from their Managed WordPress hosting, as a goodwill gesture we would be willing to credit a cPanel shared hosting account (which will support third-party SSL certificates) with a period equal to the unused months on Managed WordPress, if our customer purchased a new cPanel plan and migrates their files. In addition, they would need to cancel the Managed WordPress account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy