Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer or party authorized to act on their behalf acknowledged and agreed to the...
following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 29 2015, our customer or the authorized party created a new GoDaddy account and subsequently purchased a domain name registration for a two-year term via an online transaction.GoDaddy takes customer security and our commitment to preventing fraud very seriously. The transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question has been administratively locked on October 8, 2015. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed. To unlock the account in question, we encourage our customer to work with our Verification Office. Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016,...
our customer renewed the domain in question for a 2-year term via online transaction. On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction. This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account. As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domain. GoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process. On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question. They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again. However, as GoDaddy’s email servers only maintain email backups for 14 rolling calendar days, there would likely be no available content to restore for this email address. Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by the complainant,...
we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize. The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been GoDaddy customer since Aug 4th 2011 account number [redacted], and email address [redacted]GoDaddy responce is false, when I received the email on Nov 30th 2016 informing me that one of my domain names ([redacted]) transfer had been initiated, I contacted GoDaddy customer service immediately to inform them that I did not initiate any transfers and that I am concerned someone might be trying to compromise my entire account. I have requested no transfer of any domains and any current transfers in process to be cancelled. Customer service rep reassured me that everything is ok and no domains will be transferred. I also asked about security of my account and was also reassured that my account is perfectly safe. So I contacted GoDaddy customer service right the next day to make sure that my account is safe and no changes are being made to it. And Again I was reassured that my account is safe and no changes are being made to it. On december 2nd I made another call to GoDaddy customer service checking on my account [redacted] and I was told that it is secure, but I was also told that it would be a good idea to change my password and my pin number. I immediately agreed to this suggestion and I had changed my password and my pin number. Since I am multilingual individual I had decided to change my password to a word and numbers and symbols, but the word was in a different language, to make sure is even more secured. On December 3rd I tried to login to my account just to find out that all my security credentials were changed and my GoDaddy account [redacted] belong to another individual.
Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service...
Agreement· GoDaddy Domain Name Registration Agreement· GoDaddy Website Builder Service Agreement· GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, 2014 the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care Center. At that time they were advised regarding GoDaddy’srefund policy. The complainant next contacted our Customer Care Centeron January 5, 2014 to request a full refund of these services. RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expected. Our review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy. In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $32.97. Please allow 5 to 7 days for this toreflect with their financial institution. EDUCATION: Thecomplainant might find this article regarding the GoDaddy Refund Policy useful:[redacted]
Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant. Kindest Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform. At that time, our customer had been utilizing a Linux-based hosting plan. Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites. GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously. As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016 our customer initiated a free one month trial of GoDaddy’s...
Premium Online Store during call to our customer care center. During the course of this call our customer requested a quote for annual pricing of this product and was advised regarding GoDaddy’s Refund Policy. On September 13, 2016 our customer again contacted our customer care center to discuss available discounts to renew their Online Store for a one year term. A renewal was not processed at that time. On October 1, 2016 our customer contacted our customer care center and renewed their Online Store for an additional year. They received a 30% discount on this transaction.On November 3, 2016 our customer contacted our customer care center to request a refund for the renewal of their online store. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of renewal. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO- GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my own. This is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the...
complainant.The complainant's concerns are regarding information posted on a third-party’s website. GoDaddy does not become involved in third-party disputes. Additionally, while GoDaddy is the registrar of record for the VOTERRECORDS.COM domain name; the domain resolves to an IP of: 104.31.78.81 which appears to be managed by Cloudflare.com. As the website files are not hosted on our servers, we have no influence over the site’s content. If the complainant has not resolved their concerns with the administrator of the website in question, they may want to reach out directly to the hosting provider to see if they have any policies in place to address these concerns.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/7 Customer Consultation and Care team to request a refund on their Workspace Email plan. Their Unlimited Email plan, to which our customer added 12 additional email boxes, automatically renewed per our customer’s account preferences on February 25, 2016. On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy. The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year. These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Per our terms of service, customers agree they are solely responsible for the...
activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including, without limitation, their cr/username and password. Notifications of these changes would be sent to the email address on file for the account.When our customer contacted GoDaddy’s customer care team on November 30, 2016, they were advised of the steps to update their account security settings. They also were recommended to add 2 Factor Authentication, a free service GoDaddy offers, to the account. Neither of these steps were taken.On December 1, 2016, the contact email address for our customer’s account was updated, with the customer notified via email. Our customer contacted our customer care team on December 2, 2016 to inform them the changes made to their account were not authorized. Our customer was directed to file with our domains team to attempt to regain access to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was able to submit the correct documentation needed, and regained access to the account on December 23, 2016. Our customer has since added 2 Factor Authentication. On January 8, 2017, our customer was also directed to contact our domains teams regarding any domains that may have been moved from the account, and will need to continue working with them for any potential domain concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On November 10, 2016, our customer purchased a hosting plan for a 5-year...
term and services for our teams to migrate website data from our customer’s existing, third-party hosting provider to the new hosting plan. On February 8, 2017, our customer contacted our Billing team to request a refund for their hosting services and was properly advised the request was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy went beyond our standard Scope of Support and attempted to work with our customer to the best of our ability, utilizing the information provided to us; the hosting plan functioned as intended. It was determined our customer’s website code and outdated WordPress themes were causing the issues our customer experienced. GoDaddy completed the task of migrating our customer’s data and is not responsible for the data provided to us. We will not modify data created by our customer’s previous hosting provider/website developer. As such, the hosting services in question not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 20, 2016, our customer purchased our Website Design Service and...
hosting services for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within 7 business days, on September 30, 2016. Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis. In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 10, 2016, our customer manually renewed the domain name in question for a...
one-year term via online transaction. No discount code was entered during this transaction, and our customer agreed to the normal renewal price of $15.17.GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date or restrictions and we provide these details to customers. We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Part of the terms of service that our customer agreed to states that pricing is subject to change at any time. GoDaddy will only typically change domain pricing in response to a price increase to acquire domains through the respective domain registries. We understand and regret this may cause our customer some concerns, and suggest they may wish to closely review their domain portfolio to determine the domain names which are critical to their business.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2016 our customer renewed their domain names “A” and ”B” for a 5 year...
term during a call to GoDaddy’s customer care center. Subsequently on March 15, 2017, during two separate transactions via the GoDaddy website, our customer renewed domains “B” and “C” for a two year term. These transactions totaled an additional 4 years each for the domains involved.Our customer care representative and supervisor provided correct information. If our customer would like a refund for the renewals processed on March 15, 2017 they will need to cancel the domain names involved.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The two domain names our customer chose to renew on their own did not have expiration dates in 2022. Account management is solely a customer responsibility and we encourage our customer to take an active role in managing their account.Per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy does not block listings from being updated by other services such as [redacted] and has no control over the content in question. We suggest our customer continue to work with [redacted] and [redacted] to resolve their concerns. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer did not provide us with any further account details and as such, we have still been unable to locate an account.GoDaddy does not make collection efforts. Based on our customer’s original correspondence, it appears that our customer may be using a checking account as their payment method. GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. It appears that Certegy is attempting to collect the funds from our customer.Efforts made by Certegy are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesAs previously offered, should our customer have the full credit card number or banking account, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer or party authorized to act on their behalf acknowledged and agreed to the...
following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 29 2015, our customer or the authorized party created a new GoDaddy account and subsequently purchased a domain name registration for a two-year term via an online transaction.GoDaddy takes customer security and our commitment to preventing fraud very seriously. The transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question has been administratively locked on October 8, 2015. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed. To unlock the account in question, we encourage our customer to work with our Verification Office. Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 9, 2016,...
our customer renewed the domain in question for a 2-year term via online transaction. On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction. This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account. As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domain. GoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process. On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question. They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again. However, as GoDaddy’s email servers only maintain email backups for 14 rolling calendar days, there would likely be no available content to restore for this email address. Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by the complainant,...
we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize. The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been GoDaddy customer since Aug 4th 2011 account number [redacted], and email address [redacted]GoDaddy responce is false, when I received the email on Nov 30th 2016 informing me that one of my domain names ([redacted]) transfer had been initiated, I contacted GoDaddy customer service immediately to inform them that I did not initiate any transfers and that I am concerned someone might be trying to compromise my entire account. I have requested no transfer of any domains and any current transfers in process to be cancelled. Customer service rep reassured me that everything is ok and no domains will be transferred. I also asked about security of my account and was also reassured that my account is perfectly safe. So I contacted GoDaddy customer service right the next day to make sure that my account is safe and no changes are being made to it. And Again I was reassured that my account is safe and no changes are being made to it. On december 2nd I made another call to GoDaddy customer service checking on my account [redacted] and I was told that it is secure, but I was also told that it would be a good idea to change my password and my pin number. I immediately agreed to this suggestion and I had changed my password and my pin number. Since I am multilingual individual I had decided to change my password to a word and numbers and symbols, but the word was in a different language, to make sure is even more secured. On December 3rd I tried to login to my account just to find out that all my security credentials were changed and my GoDaddy account [redacted] belong to another individual.
Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service...
Agreement· GoDaddy Domain Name Registration Agreement· GoDaddy Website Builder Service Agreement· GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, 2014 the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care Center. At that time they were advised regarding GoDaddy’srefund policy. The complainant next contacted our Customer Care Centeron January 5, 2014 to request a full refund of these services. RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expected. Our review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy. In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $32.97. Please allow 5 to 7 days for this toreflect with their financial institution. EDUCATION: Thecomplainant might find this article regarding the GoDaddy Refund Policy useful:[redacted]
Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant. Kindest Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform. At that time, our customer had been utilizing a Linux-based hosting plan. Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites. GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously. As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2016 our customer initiated a free one month trial of GoDaddy’s...
Premium Online Store during call to our customer care center. During the course of this call our customer requested a quote for annual pricing of this product and was advised regarding GoDaddy’s Refund Policy. On September 13, 2016 our customer again contacted our customer care center to discuss available discounts to renew their Online Store for a one year term. A renewal was not processed at that time. On October 1, 2016 our customer contacted our customer care center and renewed their Online Store for an additional year. They received a 30% discount on this transaction.On November 3, 2016 our customer contacted our customer care center to request a refund for the renewal of their online store. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of renewal. Our customer was correctly advised they were no longer eligible for a refund. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO- GoDaddy
My site continues to go offline and yes Godaddy sent a server log and admitted my site has gone offline and slowed down they initially told me it was due to me exceeding my resource limits on my planetbut when I pointed out the graphs they pointed me to showed that was incorrect they then sent me server logs and told me to figure it out on my own. This is absolutely unacceptable as a level of customerservice the fact is my site has been going offline and I have server monitoring through both Wordpress Jetpack and Pingdom that shows my site becomes inaccessible almost daily.In fact it was offline tonight at 6:33pm for about twenty minutes and I had none of these issues when I was with Dreamhost a major competitor of Godaddy for over two years but since I movedto Godaddy downtime has been a nearly daily occurrence without any explanation.I have attached screenshots to show that GoDaddy guarantees a 99.9% uptime guarantee which is currently has not met in the case of my plan and further I am attaching a screenshot showing uptime monitoring showing my site becoming unresponsiveand I am again showing a screenshot from GoDaddy panel and from the graphs showing minimal traffic to my site and totally within resource limits and yet my site continues to go offline and is slowed down.I expect an explanation for why this is occuring which you did not provide in your response and I expect you to keep your service guarantee.Do I really need to blast GoDaddy on Twitter (http://twitter.com/bkerensa) for this incompetent response to my 13k followers mostly colleagues in the hosting industry I work with? Do you really want bad PR because you won't resolve this?
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the...
complainant.The complainant's concerns are regarding information posted on a third-party’s website. GoDaddy does not become involved in third-party disputes. Additionally, while GoDaddy is the registrar of record for the VOTERRECORDS.COM domain name; the domain resolves to an IP of: 104.31.78.81 which appears to be managed by Cloudflare.com. As the website files are not hosted on our servers, we have no influence over the site’s content. If the complainant has not resolved their concerns with the administrator of the website in question, they may want to reach out directly to the hosting provider to see if they have any policies in place to address these concerns.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/7 Customer Consultation and Care team to request a refund on their Workspace Email plan. Their Unlimited Email plan, to which our customer added 12 additional email boxes, automatically renewed per our customer’s account preferences on February 25, 2016. On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy. The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year. These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Per our terms of service, customers agree they are solely responsible for the...
r/username and password. Notifications of these changes would be sent to the email address on file for the account.When our customer contacted GoDaddy’s customer care team on November 30, 2016, they were advised of the steps to update their account security settings. They also were recommended to add 2 Factor Authentication, a free service GoDaddy offers, to the account. Neither of these steps were taken.On December 1, 2016, the contact email address for our customer’s account was updated, with the customer notified via email. Our customer contacted our customer care team on December 2, 2016 to inform them the changes made to their account were not authorized. Our customer was directed to file with our domains team to attempt to regain access to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was able to submit the correct documentation needed, and regained access to the account on December 23, 2016. Our customer has since added 2 Factor Authentication. On January 8, 2017, our customer was also directed to contact our domains teams regarding any domains that may have been moved from the account, and will need to continue working with them for any potential domain concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including, without limitation, their c
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On November 10, 2016, our customer purchased a hosting plan for a 5-year...
term and services for our teams to migrate website data from our customer’s existing, third-party hosting provider to the new hosting plan. On February 8, 2017, our customer contacted our Billing team to request a refund for their hosting services and was properly advised the request was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy went beyond our standard Scope of Support and attempted to work with our customer to the best of our ability, utilizing the information provided to us; the hosting plan functioned as intended. It was determined our customer’s website code and outdated WordPress themes were causing the issues our customer experienced. GoDaddy completed the task of migrating our customer’s data and is not responsible for the data provided to us. We will not modify data created by our customer’s previous hosting provider/website developer. As such, the hosting services in question not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 20, 2016, our customer purchased our Website Design Service and...
hosting services for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within 7 business days, on September 30, 2016. Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis. In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 10, 2016, our customer manually renewed the domain name in question for a...
one-year term via online transaction. No discount code was entered during this transaction, and our customer agreed to the normal renewal price of $15.17.GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date or restrictions and we provide these details to customers. We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Part of the terms of service that our customer agreed to states that pricing is subject to change at any time. GoDaddy will only typically change domain pricing in response to a price increase to acquire domains through the respective domain registries. We understand and regret this may cause our customer some concerns, and suggest they may wish to closely review their domain portfolio to determine the domain names which are critical to their business.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2016 our customer renewed their domain names “A” and ”B” for a 5 year...
term during a call to GoDaddy’s customer care center. Subsequently on March 15, 2017, during two separate transactions via the GoDaddy website, our customer renewed domains “B” and “C” for a two year term. These transactions totaled an additional 4 years each for the domains involved.Our customer care representative and supervisor provided correct information. If our customer would like a refund for the renewals processed on March 15, 2017 they will need to cancel the domain names involved.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The two domain names our customer chose to renew on their own did not have expiration dates in 2022. Account management is solely a customer responsibility and we encourage our customer to take an active role in managing their account.Per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy does not block listings from being updated by other services such as [redacted] and has no control over the content in question. We suggest our customer continue to work with [redacted] and [redacted] to resolve their concerns. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer did not provide us with any further account details and as such, we have still been unable to locate an account.GoDaddy does not make collection efforts. Based on our customer’s original correspondence, it appears that our customer may be using a checking account as their payment method. GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer. It appears that Certegy is attempting to collect the funds from our customer.Efforts made by Certegy are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesAs previously offered, should our customer have the full credit card number or banking account, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy