Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Website Builder Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On May 25, 2015, our customer created their account and purchased a domain name registration, email account, and Website Builder bundle via an online transaction for a one-year term. This is for a period ending May 24, 2016. Five minutes after their initial purchase, our customer placed a second online order, buying a Basic Managed WordPress plan for a one-month term. This is for a period ending June 24, 2015. Automatic renewal was enabled and active for all services.On June 24, 2015, per our customer’s account settings, GoDaddy was instructed to automatically renew our customer’s Basic Managed WordPress plan for another one-month term. Two days later, on June 26, our customer logged into their account and turned automatic renewal off for their domain name registration.On July 24 and August 24, 2015 respectively; per our customer’s account settings, GoDaddy was instructed to automatically renew their Basic Managed WordPress plan upon expiration for another one-month term and did so to honor its agreements. At no time did our customer contact our customer support team for assistance with their purchases or with disabling automatic renewal for their services. Account maintenance, including renewal settings, is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As the customer was not using the Basic Managed WordPress account that they purchased and renewed for three months, as a gesture of good will and one-time exception to our refund policy, we have canceled the service on their behalf and refunded the service in full (a $24.96 value). If our customer wishes to try this service, when they are ready they can purchase it anew.EDUCATION:Managing Renewals for Products and Services[redacted]
HelpOur friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]
While they did eventually give me the SSL certificate, they fail to mention that it was only offered to me while I was in the process of getting a refund for my previous purchase... I guess they'd rather give me what I was supposed to receive than see me go to another company. They are basically saying in this response that they did nothing wrong because I agreed to their page full of legal jargon. That's not acceptable. Here is a link to the page that displays the product that I purchased and upgraded to. Show me on this page where it mentions anything at all about the SSL certificate NOT being a part of the upgrade. Show me where it says that the FREE SSL is ONLY available to NEW sales and NOT upgrades. Show me where it says that and then I will accept this response. Until then, they are clearly running a scam operation and need it needs to be addressed. The guy on the phone whom eventually gave me the SSL told me that he gets the exact same type of calls all the time, because people always assume the SSL is part of the package.... .because that IS WHAT THEY ADVERTISE!!!!!!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]The customer’s issue is one of account management. On January 18, 2013, our customer reached out to our support teams to determine why their site was down. The customer was informed at this time; their hosting had expired previously on September 27, 2012. During this interaction, the customer purchased a Website Builder package to rebuild their site.Per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and did so in a Good Faith effort to honor its agreements with the customer. The plan had also previously renewed on January 18 2014.Account management is a customer responsibility.Prior to the most recent expiration and renewal dates, GoDaddy sent the customer a renewal notice on January 11 2015. Additionally, on May 17, 2014, the customer’s domain name had cancelled due to auto-renew bring turned off.Our customer was not overbilled. GoDaddy followed the customer’s renewal instructions and allowed them full access over the account to modify their preferences at any time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has already connected with our support teams regarding the most recent renewal and a refund has already been provided.EDUCATION: The following information may be of benefit to our customer:Managing Renewals for Products and Services - [redacted]Refund Policy - [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared Hosting...
account for two years. On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation. We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit. We would like to additionally offer our customer a free year of our Get Found product. Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/7 Customer Care Center on February 21, 2017...
to discuss their concerns pertaining to personal information being listed on the internet. They acknowledged their domain names were publicly listed, but felt GoDaddy had sold their information. Our customer was correctly informed this was not the case. Most Registrars provide privacy services as an add-on service for their domain name customers. Privacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internet. Most providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs database. This requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpful. For their convenience, we have included the direct link to the policy in question. They will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 15, 2012, our customer purchased an Economy Hosting plan for one year with...
assistance from GoDaddy’s customer care. Between August 2013, and October 2015, the hosting plan has been renewed regularly. On October 15, 2016; per our customer's account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on October 5, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.GoDaddy provides customers with full control over renewal preferences and they may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.A chargeback was initiated by our customer’s financial institution against the transaction in question on October 27, 2016. On November 12, 2016, the dispute was closed in GoDaddy’s favor.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care Team on November 22, 2016 to request a refund. Our customer was correctly advised the hosting was no longer refund-eligible per GoDaddy’s refund policy.Moving forward, we encourage our customer to contact GoDaddy’s billing team for questions prior to initiating actions with their financial institution, as our customer’s transaction would have be refund-eligible at the time the chargeback was initiated.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/7 Customer Care team is available. Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and services. Contrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, 2016. GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 6, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $89.91 for a one year term. On March 28, 2015 an additional month was added to the complainant’s Get Found plan at no cost.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted], [redacted] and [redacted]. They can see this online by simply visiting [redacted], [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted], [redacted] and [redacted] have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name...
listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction Service. Our Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auction. Our customer requested to speak with a supervisor and their request was met. The supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate support. Our customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requested. Upon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafter. Our customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 5, 2014, our customer purchased a suite of GoDaddy products, including...
purchasing Get Found for a quarterly term. Get Found assists customers in getting their businesses listed on partner sites, search engines, and local search sites. Since this purchase date, Get Found has renewed regularly either per our customer’s renewal preferences, or by being manually renewed by our customer. The most recent renewal occurred automatically, per our customer’s account preferences, on August 5, 2017, for a quarterly term.On September 5, 2017, our customer contacted GoDaddy’s live chat team to request a refund for this renewal. They were correctly informed at that time that the product was beyond refund eligibility. Per GoDaddy’s Refund Policy, products renewed on monthly terms are refund-eligible if canceled within 48 hours of renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we have honored our customer’s refund request, refunding the most recent Get Found renewal, totaling $15.96. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following our last reply, we were able to connect with our customer on January 5, 2018; however, when attempting to issue a refund for one of the two email renewal charges, we discovered a chargeback was filed, withdrawing funds paid to GoDaddy. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs. As GoDaddy was in a state of financial loss, we were not able to issue the refund as previously offered. Our customer was informed we could still issue the refund, but to do so, the chargeback would need to be reversed at our customer’s financial institution. Once the chargeback was reversed, we would place our customer on a two-year email plan at no additional cost to them and issue a refund for one of the two renewal charges. Our customer refused to reverse the chargeback and stated they would await the outcome of the chargeback investigation.On January 10, 2018, we received an email from our customer informing us their financial institution returned the funds to GoDaddy, as the chargeback in question was ruled in its favor. We informed our customer the funds had not yet reflected within their GoDaddy account, but once they did, we would proceed with issuing the refund and placing them on the two-year email plan as previously offered. The funds have still not reflected within our customer’s GoDaddy account. Once they have, we will proceed with the refund as offered. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a...
3-year term via online transaction. Per GoDaddy’s current promotion, .COM domain name registrations are $11.99 for the first year, and $14.99 per additional year, plus ICANN fee of $0.18 per year. Our customer was properly charged for the service and term length purchased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more. However, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requested. Any refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer...
sets up an account we require a four digit pin be created in order for our customer support to be able to securely validate a caller. We also allow for customers to validate an account with our support team with the last eight digits of a credit card on file for circumstances where the pin number cannot be used. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We attempted to contact our customer by phone but were unable to connect with them. Our customer can request to update the email address on file to an active email address by filling out a claim form at https://ChangeUpdate.com. If our customer needs assistance or has any questions about filling out the form they can call our 24/7 customer support team at 480-505-8877.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups. If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com: They did a good job. Thanks GoDaddy.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund. They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.[redacted]
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy did not create the account our customer claims is not theirs. We attempted to reach our customer at the phone number referenced in their complaint and left a voice message. An email was also sent to them with a request to speak by phone. Once we speak with our customer at the phone number in question, GoDaddy will be able to remove it from the unknown account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Website Builder Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On May 25, 2015, our customer created their account and purchased a domain name registration, email account, and Website Builder bundle via an online transaction for a one-year term. This is for a period ending May 24, 2016. Five minutes after their initial purchase, our customer placed a second online order, buying a Basic Managed WordPress plan for a one-month term. This is for a period ending June 24, 2015. Automatic renewal was enabled and active for all services.On June 24, 2015, per our customer’s account settings, GoDaddy was instructed to automatically renew our customer’s Basic Managed WordPress plan for another one-month term. Two days later, on June 26, our customer logged into their account and turned automatic renewal off for their domain name registration.On July 24 and August 24, 2015 respectively; per our customer’s account settings, GoDaddy was instructed to automatically renew their Basic Managed WordPress plan upon expiration for another one-month term and did so to honor its agreements. At no time did our customer contact our customer support team for assistance with their purchases or with disabling automatic renewal for their services. Account maintenance, including renewal settings, is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As the customer was not using the Basic Managed WordPress account that they purchased and renewed for three months, as a gesture of good will and one-time exception to our refund policy, we have canceled the service on their behalf and refunded the service in full (a $24.96 value). If our customer wishes to try this service, when they are ready they can purchase it anew.EDUCATION:Managing Renewals for Products and Services[redacted]
HelpOur friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]
While they did eventually give me the SSL certificate, they fail to mention that it was only offered to me while I was in the process of getting a refund for my previous purchase... I guess they'd rather give me what I was supposed to receive than see me go to another company. They are basically saying in this response that they did nothing wrong because I agreed to their page full of legal jargon. That's not acceptable. Here is a link to the page that displays the product that I purchased and upgraded to. Show me on this page where it mentions anything at all about the SSL certificate NOT being a part of the upgrade. Show me where it says that the FREE SSL is ONLY available to NEW sales and NOT upgrades. Show me where it says that and then I will accept this response. Until then, they are clearly running a scam operation and need it needs to be addressed. The guy on the phone whom eventually gave me the SSL told me that he gets the exact same type of calls all the time, because people always assume the SSL is part of the package.... .because that IS WHAT THEY ADVERTISE!!!!!!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]The customer’s issue is one of account management. On January 18, 2013, our customer reached out to our support teams to determine why their site was down. The customer was informed at this time; their hosting had expired previously on September 27, 2012. During this interaction, the customer purchased a Website Builder package to rebuild their site.Per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and did so in a Good Faith effort to honor its agreements with the customer. The plan had also previously renewed on January 18 2014.Account management is a customer responsibility.Prior to the most recent expiration and renewal dates, GoDaddy sent the customer a renewal notice on January 11 2015. Additionally, on May 17, 2014, the customer’s domain name had cancelled due to auto-renew bring turned off.Our customer was not overbilled. GoDaddy followed the customer’s renewal instructions and allowed them full access over the account to modify their preferences at any time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Our customer has already connected with our support teams regarding the most recent renewal and a refund has already been provided.EDUCATION: The following information may be of benefit to our customer:Managing Renewals for Products and Services - [redacted]Refund Policy - [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared Hosting...
account for two years. On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation. We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit. We would like to additionally offer our customer a free year of our Get Found product. Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy
I want to be fully refunded all of the months I paid for as I specifically requested the service be cancelled the day after I ordered it.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/7 Customer Care Center on February 21, 2017...
to discuss their concerns pertaining to personal information being listed on the internet. They acknowledged their domain names were publicly listed, but felt GoDaddy had sold their information. Our customer was correctly informed this was not the case. Most Registrars provide privacy services as an add-on service for their domain name customers. Privacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internet. Most providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs database. This requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpful. For their convenience, we have included the direct link to the policy in question. They will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 15, 2012, our customer purchased an Economy Hosting plan for one year with...
assistance from GoDaddy’s customer care. Between August 2013, and October 2015, the hosting plan has been renewed regularly. On October 15, 2016; per our customer's account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on October 5, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.GoDaddy provides customers with full control over renewal preferences and they may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.A chargeback was initiated by our customer’s financial institution against the transaction in question on October 27, 2016. On November 12, 2016, the dispute was closed in GoDaddy’s favor.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care Team on November 22, 2016 to request a refund. Our customer was correctly advised the hosting was no longer refund-eligible per GoDaddy’s refund policy.Moving forward, we encourage our customer to contact GoDaddy’s billing team for questions prior to initiating actions with their financial institution, as our customer’s transaction would have be refund-eligible at the time the chargeback was initiated.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.Should a customer require assistance with any GoDaddy product or service, including cancellation, our 24/7 Customer Care team is available. Furthermore, GoDaddy provides support articles to assist with the management and/or cancellation of all our products and services. Contrary to our customer's understanding, we have no record of our customer contacting our organization via phone since June 1, 2016, prior to our office’s attempt to connect with them.Our customer may find the following GoDaddy support articles helpful:What is Protected Registration? -https://www.godaddy.com/help/what-is-protected-registration-1286Cancel Protected Registration -https://www.godaddy.com/help/cancel-protected-registration-1292Again, the service in question was canceled and subsequently refunded to the original payment method on June 2, 2016. GoDaddy upheld its agreements with our customer and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 6, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $89.91 for a one year term. On March 28, 2015 an additional month was added to the complainant’s Get Found plan at no cost.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted], [redacted] and [redacted]. They can see this online by simply visiting [redacted], [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted], [redacted] and [redacted] have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.It appears our customer’s concerns are in relation to placing a bid on a domain name...
listed through GoDaddy's Auction platform.On December 11, 2017, our customer contacted our Customer Care Center questioning the status of a bid they placed on a domain name listed through GoDaddy's Auction Service. Our Customer Care representative informed our customer they did not have an Auctions Membership in the account they were currently accessing and therefore would not be able to bid at auction. Our customer requested to speak with a supervisor and their request was met. The supervisor attempted to assist the customer in locating an account with an active Auctions Membership, but ultimately our customer ended the call as they did not feel they were receiving adequate support. Our customer contacted our Customer Care Center again on December 13, and after refusing to provide our representative with any identifiable information, was placed on hold to speak with a supervisor as requested. Upon taking the call, our customer placed our supervisor on hold and the call was disconnected shortly thereafter. Our customer has not attempted to contact our support center since that interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 5, 2014, our customer purchased a suite of GoDaddy products, including...
purchasing Get Found for a quarterly term. Get Found assists customers in getting their businesses listed on partner sites, search engines, and local search sites. Since this purchase date, Get Found has renewed regularly either per our customer’s renewal preferences, or by being manually renewed by our customer. The most recent renewal occurred automatically, per our customer’s account preferences, on August 5, 2017, for a quarterly term.On September 5, 2017, our customer contacted GoDaddy’s live chat team to request a refund for this renewal. They were correctly informed at that time that the product was beyond refund eligibility. Per GoDaddy’s Refund Policy, products renewed on monthly terms are refund-eligible if canceled within 48 hours of renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, we have honored our customer’s refund request, refunding the most recent Get Found renewal, totaling $15.96. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following our last reply, we were able to connect with our customer on January 5, 2018; however, when attempting to issue a refund for one of the two email renewal charges, we discovered a chargeback was filed, withdrawing funds paid to GoDaddy. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs. As GoDaddy was in a state of financial loss, we were not able to issue the refund as previously offered. Our customer was informed we could still issue the refund, but to do so, the chargeback would need to be reversed at our customer’s financial institution. Once the chargeback was reversed, we would place our customer on a two-year email plan at no additional cost to them and issue a refund for one of the two renewal charges. Our customer refused to reverse the chargeback and stated they would await the outcome of the chargeback investigation.On January 10, 2018, we received an email from our customer informing us their financial institution returned the funds to GoDaddy, as the chargeback in question was ruled in its favor. We informed our customer the funds had not yet reflected within their GoDaddy account, but once they did, we would proceed with issuing the refund and placing them on the two-year email plan as previously offered. The funds have still not reflected within our customer’s GoDaddy account. Once they have, we will proceed with the refund as offered. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a...
3-year term via online transaction. Per GoDaddy’s current promotion, .COM domain name registrations are $11.99 for the first year, and $14.99 per additional year, plus ICANN fee of $0.18 per year. Our customer was properly charged for the service and term length purchased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more. However, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requested. Any refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer...
sets up an account we require a four digit pin be created in order for our customer support to be able to securely validate a caller. We also allow for customers to validate an account with our support team with the last eight digits of a credit card on file for circumstances where the pin number cannot be used. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We attempted to contact our customer by phone but were unable to connect with them. Our customer can request to update the email address on file to an active email address by filling out a claim form at https://ChangeUpdate.com. If our customer needs assistance or has any questions about filling out the form they can call our 24/7 customer support team at 480-505-8877.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups. If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com: They did a good job. Thanks GoDaddy.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund. They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.[redacted]
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy did not create the account our customer claims is not theirs. We attempted to reach our customer at the phone number referenced in their complaint and left a voice message. An email was also sent to them with a request to speak by phone. Once we speak with our customer at the phone number in question, GoDaddy will be able to remove it from the unknown account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy