Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. GoDaddy contacted our customer in August 2017 regarding their account however, our customer did not validate the account during this call, so no renewal settings would have been changed without validation or without the customer logging into the account and updating them. As a courtesy, we have added our customer’s account to GoDaddy’s Do Not Call list, which should remove their phone number from future calling campaigns regarding the account. They may continue to receive marketing calls from GoDaddy for up to two weeks based on campaigns placed into queue prior to receipt of this request. If our customer wishes to update any other contact preferences, they can do so using the steps at the following URL: https://www.godaddy.com/help/how-can-i-stop-receiving-email-direct-mail-or-other...⇄ If our customer is unable to log into their account, they can request a password reset at any time using the following steps: https://www.godaddy.com/help/reset-your-godaddy-password-8.As our customer has not canceled the products in question by November 7, 2017, all products in the account are no longer refund-eligible. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer was notified the domain was listed for sale via GoDaddy Auctions. GoDaddy Auctions is a venue for domain name buyers and sellers.The backorder our customer purchased is a non-guaranteed service which helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration. With the purchase of a domain backorder, our customer received a membership to GoDaddy Auctions at no cost. Our customer may also find the following articles helpful:Domain Backorder and Monitoring FAQ-[redacted]Bidding on Domains You Backordered-[redacted]The domain in question is registered to another party. As such, GoDaddy is unable to provide the domain to our customer as they desire. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is getting absolutely ridiculous. Does GoDaddy even read the content of emails sent to them, or even this complaint? We are ABSOLUTELY not a third party, as evidenced by the cancellation notices coming to us (attached), and I have sent the requested verification (also attached) 5 TIMES! Again, even in response to this complaint, I'm receiving the SAME AUTOMATED EMAIL, with no opportunity to deal with anyone that can help. If this is not resolved IMMEDIATELY we will be taking legal action. You have put our company at risk, and it is beyond unacceptable. SEND THIS UP YOUR CHAIN OF COMMAND. NOW.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]In 2012 our customer purchased several domain names; this purchase did not include GoDaddy’s privacy protection although we offered privacy to the customer at the time of purchase. Our customer's contact information is listed publicly in the WhoIs database as required by ICANN.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and had no control over their decision to not use the privacy services we offer. GoDaddy’s Privacy Policy outlines how we handle customer privacy and can be viewed online at [redacted]EDUCATION: Our customer may choose to report the offending email as spam. Our customer may also want to contact [redacted] to request the publicly listed information be removed. The customer appears to have used the email address in question on their [redacted] channel which is public at the url below. They may wish to remove it from [redacted] as well.[redacted]Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax ?
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2014, our customer purchased a domain name for a one-year term via an online...
transaction. The domain in question has renewed automatically each year since. On May 2, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain name in a good faith effort to honor its agreements with its customer.While the charge appeared to be levied on May 2, 2017. GoDaddy’s developers identified that charges during this time did not process with our payment processor. As such GoDaddy has reviewed purchases from this time period to ensure our customers were properly charged for the products in question. Notices were sent prior to the renewal of the domain name in May and after the charge was processed; no steps were taken to cancel the domain. A notice regarding the billing correction was also sent prior to the charge being processed. The charge in question was processed on July 13, 2017; our customer called in that same day to cancel the domain name. When our customer spoke with our support teams again on July 19, 2017, they were properly informed that as the domain renewed on May 3, 2017, even though we were unable to charge them until July 13, 2017 they were outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was notified via email prior to renewal that the products would renew if action was not taken. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address the complainant's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.While the domain name in question is not registered through GoDaddy, it appears the site may be hosted on...
GoDaddy servers. RESOLUTION:The complainant may want to reach out directly to the site owner/registrant utilizing the information found in a public WHOIS lookup, such as https://who.godaddy.com, to request the information be removed. If the complainant has not been able to amicably resolve their issues with the site owner/domain registrant, we ask they provide further information to our teams by reporting the content via the following URL: https://supportcenter.godaddy.com/AbuseReportOnce our teams receive more information, they can fully investigate the complainant’s claims, and if needed, take appropriate action.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I understand GoDaddy, has all sorts of legal protections in their agreement, that you are forced to acknowledge, if you want their service. But, to get away with doing the right thing is just wrong. I requested cancellation less than 24 hrs before the deadline and had complained about my service, several times prior.Why didn't the Revdex.com follow up and get a response to the complaint? Their response was to something I had acknowledged and NOT to my Revdex.com complaint.Sincerely,[redacted]
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no. [redacted] (a GoDaddy dispute). I received an email from Revdex.com that the complaint was closed due to the lack of response on my part. GoDaddy gave me time until tomorrow to cancel the service I was disputing. I have canceled it today. I was asked to contact GoDaddy via Revdex.com once the service was cancelled. Then they will issue me a refund. Could you please reopen the case so I can contact them and have the dispute resolved?Thank you,[redacted]
Here is the GoDaddy policy they refer to - Please see attached WORD file 7. SERVICE UPTIME GUARANTEEWe offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On the day the hosting service expired, in this case June 9, 2015, the customer's agreed and purchased term of hosting ended.As stated in our original response, GoDaddy provided 20 days of service without payment. Our customer did not take action to bring their account current and their hosting service was canceled on June 29, 2015.The daily backup feature referenced by the customer is in fact available for accounts where payment is late and the service has been suspended, but not canceled. In order to access the backup feature, as well as all other included features, payment must be made first to bring the account current.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.The reason we charge a recovery attempt fee is our administrators must perform data recovery work to see if the deleted content can be restored. GoDaddy takes weekly full backups and nightly incremental backups of our server environments. A GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of the customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort.We understand our customer may not have reviewed the terms they agreed to, however, it is their responsibility to do so.Resolution:Our offer to reduce the cost of our labor still stands, however, GoDaddy will not fully absorb this cost, as this situation is the direct result of our customer’s inaction.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016 our customer enlisted the services of GoDaddy's SEO Services...
team for a one-month term during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. During interactions with our SEO Services team, our customer was required to provide information including keywords and contact information. Our customer had also approved the data to be utilized. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the service upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. This service renewed for a 1-month term on November 24, 2016 and December 24, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their SEO needs. On December 28, 2016 our customer canceled their SEO services and was provided a full refund for the December 24, 2016 renewal transaction. The previous transactions are no longer refund-eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference. Refund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21 2017, our customer was notified via email that CentOS 5 support was ending...
for their server. CentOS 5 is the operating system (OS) our customer elected for their server at time of purchase. The company that created the OS has ended support for it. The OS will no longer be supported with security patches and updates. GoDaddy informed affected customers of this decision. Our customer was told they could either keep their current server with software updates ending on March 31, 2017, or they could purchase a new server with the most recent version of CentOS and migrate to the new server.GoDaddy’s support team also reached out directly on March 21, 2017. During this interaction our customer was informed that as a result of CentOS ending support for the OS, GoDaddy’s support for the OS would be limited. They were also given the benefits of moving to a new server. In a follow-up interaction our customer was inadvertently provided with pricing specific to another customer. Our customer was informed the pricing was incorrect and was given the correct pricing for their server if they chose to migrate.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture, GoDaddy will honor the pricing given. However, it would be for the term our customer chooses. Once the term ends, the full price would need to be paid to continue. Our customer is under no obligation to move from their current server but if our customer would like to accept this offer, they can reach out to the hosting support agent and supervisor they have been working with to move forward.Thank you again for the opportunity to address the concerns presented.Kindest regards,Ken COffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a...
one-year term via online transaction. On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites. During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term. Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddy. Between August 2017 and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of Support. On February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Products such as hosting, when purchased on an annual basis, are refund-eligible if canceled within 30 days of purchase or renewal. Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, 2014...
our customer purchased an Unlimited Workspace Email plan for 1 year, online through their account. On March 15, 2015, that plan was manually renewed for 1 year by our customer online. On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billing. Our customer did not contact our 24/7 Support teams with regard to the recent renewal until April 29, 2016. At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase date. GoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plans. Our customer chose a monthly term. The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customer. However, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchased. While we will not be issuing a refund to their original payment method, our desire is to resolve this amicably. As a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactions. In order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their account. Once they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their account. The article below contains information our customer may find useful. Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. GoDaddy contacted our customer in August 2017 regarding their account however, our customer did not validate the account during this call, so no renewal settings would have been changed without validation or without the customer logging into the account and updating them. As a courtesy, we have added our customer’s account to GoDaddy’s Do Not Call list, which should remove their phone number from future calling campaigns regarding the account. They may continue to receive marketing calls from GoDaddy for up to two weeks based on campaigns placed into queue prior to receipt of this request. If our customer wishes to update any other contact preferences, they can do so using the steps at the following URL: https://www.godaddy.com/help/how-can-i-stop-receiving-email-direct-mail-or-other...⇄ If our customer is unable to log into their account, they can request a password reset at any time using the following steps: https://www.godaddy.com/help/reset-your-godaddy-password-8.As our customer has not canceled the products in question by November 7, 2017, all products in the account are no longer refund-eligible. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer was notified the domain was listed for sale via GoDaddy Auctions. GoDaddy Auctions is a venue for domain name buyers and sellers.The backorder our customer purchased is a non-guaranteed service which helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration. With the purchase of a domain backorder, our customer received a membership to GoDaddy Auctions at no cost. Our customer may also find the following articles helpful:Domain Backorder and Monitoring FAQ-[redacted]Bidding on Domains You Backordered-[redacted]The domain in question is registered to another party. As such, GoDaddy is unable to provide the domain to our customer as they desire. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is getting absolutely ridiculous. Does GoDaddy even read the content of emails sent to them, or even this complaint? We are ABSOLUTELY not a third party, as evidenced by the cancellation notices coming to us (attached), and I have sent the requested verification (also attached) 5 TIMES! Again, even in response to this complaint, I'm receiving the SAME AUTOMATED EMAIL, with no opportunity to deal with anyone that can help. If this is not resolved IMMEDIATELY we will be taking legal action. You have put our company at risk, and it is beyond unacceptable. SEND THIS UP YOUR CHAIN OF COMMAND. NOW.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]In 2012 our customer purchased several domain names; this purchase did not include GoDaddy’s privacy protection although we offered privacy to the customer at the time of purchase. Our customer's contact information is listed publicly in the WhoIs database as required by ICANN.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and had no control over their decision to not use the privacy services we offer. GoDaddy’s Privacy Policy outlines how we handle customer privacy and can be viewed online at [redacted]EDUCATION: Our customer may choose to report the offending email as spam. Our customer may also want to contact [redacted] to request the publicly listed information be removed. The customer appears to have used the email address in question on their [redacted] channel which is public at the url below. They may wish to remove it from [redacted] as well.[redacted]Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax ?
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2014, our customer purchased a domain name for a one-year term via an online...
transaction. The domain in question has renewed automatically each year since. On May 2, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain name in a good faith effort to honor its agreements with its customer.While the charge appeared to be levied on May 2, 2017. GoDaddy’s developers identified that charges during this time did not process with our payment processor. As such GoDaddy has reviewed purchases from this time period to ensure our customers were properly charged for the products in question. Notices were sent prior to the renewal of the domain name in May and after the charge was processed; no steps were taken to cancel the domain. A notice regarding the billing correction was also sent prior to the charge being processed. The charge in question was processed on July 13, 2017; our customer called in that same day to cancel the domain name. When our customer spoke with our support teams again on July 19, 2017, they were properly informed that as the domain renewed on May 3, 2017, even though we were unable to charge them until July 13, 2017 they were outside the refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was notified via email prior to renewal that the products would renew if action was not taken. GoDaddy relies on its customers to maintain their accounts and desired products.Our customer may wish to review our refund policy at: http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address the complainant's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.While the domain name in question is not registered through GoDaddy, it appears the site may be hosted on...
GoDaddy servers. RESOLUTION:The complainant may want to reach out directly to the site owner/registrant utilizing the information found in a public WHOIS lookup, such as https://who.godaddy.com, to request the information be removed. If the complainant has not been able to amicably resolve their issues with the site owner/domain registrant, we ask they provide further information to our teams by reporting the content via the following URL: https://supportcenter.godaddy.com/AbuseReportOnce our teams receive more information, they can fully investigate the complainant’s claims, and if needed, take appropriate action.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I understand GoDaddy, has all sorts of legal protections in their agreement, that you are forced to acknowledge, if you want their service. But, to get away with doing the right thing is just wrong. I requested cancellation less than 24 hrs before the deadline and had complained about my service, several times prior.Why didn't the Revdex.com follow up and get a response to the complaint? Their response was to something I had acknowledged and NOT to my Revdex.com complaint.Sincerely,[redacted]
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no. [redacted] (a GoDaddy dispute). I received an email from Revdex.com that the complaint was closed due to the lack of response on my part. GoDaddy gave me time until tomorrow to cancel the service I was disputing. I have canceled it today. I was asked to contact GoDaddy via Revdex.com once the service was cancelled. Then they will issue me a refund. Could you please reopen the case so I can contact them and have the dispute resolved?Thank you,[redacted]
Here is the GoDaddy policy they refer to - Please see attached WORD file 7. SERVICE UPTIME GUARANTEEWe offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On the day the hosting service expired, in this case June 9, 2015, the customer's agreed and purchased term of hosting ended.As stated in our original response, GoDaddy provided 20 days of service without payment. Our customer did not take action to bring their account current and their hosting service was canceled on June 29, 2015.The daily backup feature referenced by the customer is in fact available for accounts where payment is late and the service has been suspended, but not canceled. In order to access the backup feature, as well as all other included features, payment must be made first to bring the account current.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.The reason we charge a recovery attempt fee is our administrators must perform data recovery work to see if the deleted content can be restored. GoDaddy takes weekly full backups and nightly incremental backups of our server environments. A GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of the customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort.We understand our customer may not have reviewed the terms they agreed to, however, it is their responsibility to do so.Resolution:Our offer to reduce the cost of our labor still stands, however, GoDaddy will not fully absorb this cost, as this situation is the direct result of our customer’s inaction.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest Regards,Stephen J[redacted]Office of the CEO – GoDaddy[redacted]
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Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016 our customer enlisted the services of GoDaddy's SEO Services...
team for a one-month term during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. During interactions with our SEO Services team, our customer was required to provide information including keywords and contact information. Our customer had also approved the data to be utilized. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the service upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. This service renewed for a 1-month term on November 24, 2016 and December 24, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their SEO needs. On December 28, 2016 our customer canceled their SEO services and was provided a full refund for the December 24, 2016 renewal transaction. The previous transactions are no longer refund-eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on February 17, 2015This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference. Refund Policy: https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725Than...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21 2017, our customer was notified via email that CentOS 5 support was ending...
for their server. CentOS 5 is the operating system (OS) our customer elected for their server at time of purchase. The company that created the OS has ended support for it. The OS will no longer be supported with security patches and updates. GoDaddy informed affected customers of this decision. Our customer was told they could either keep their current server with software updates ending on March 31, 2017, or they could purchase a new server with the most recent version of CentOS and migrate to the new server.GoDaddy’s support team also reached out directly on March 21, 2017. During this interaction our customer was informed that as a result of CentOS ending support for the OS, GoDaddy’s support for the OS would be limited. They were also given the benefits of moving to a new server. In a follow-up interaction our customer was inadvertently provided with pricing specific to another customer. Our customer was informed the pricing was incorrect and was given the correct pricing for their server if they chose to migrate.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture, GoDaddy will honor the pricing given. However, it would be for the term our customer chooses. Once the term ends, the full price would need to be paid to continue. Our customer is under no obligation to move from their current server but if our customer would like to accept this offer, they can reach out to the hosting support agent and supervisor they have been working with to move forward.Thank you again for the opportunity to address the concerns presented.Kindest regards,Ken COffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a...
one-year term via online transaction. On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites. During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term. Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddy. Between August 2017 and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of Support. On February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Products such as hosting, when purchased on an annual basis, are refund-eligible if canceled within 30 days of purchase or renewal. Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, 2014...
our customer purchased an Unlimited Workspace Email plan for 1 year, online through their account. On March 15, 2015, that plan was manually renewed for 1 year by our customer online. On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billing. Our customer did not contact our 24/7 Support teams with regard to the recent renewal until April 29, 2016. At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase date. GoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plans. Our customer chose a monthly term. The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customer. However, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchased. While we will not be issuing a refund to their original payment method, our desire is to resolve this amicably. As a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactions. In order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their account. Once they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their account. The article below contains information our customer may find useful. Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy