Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 4, 2013, the complainant registered the domain name in question for a two year term. This is for the period ending September 4, 2015.On September 4, 2015, GoDaddy was instructed to automatically renew the domain name in question per the complainant’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 6, 2015 at 4:47 AM• July 6, 2015 at 8:13 AM• August 5, 2015 at 1:17 PM• August 20, 2015 at 10:14 AM• August 30, 2015 at 6:10 AMGoDaddy also sent notices after the expiration date on:• September 5, 2015 at 3:55 AM• September 9, 2015 at 4:49 AM• September 16, 2015 at 6:22 AMOn the day a domain name expires, in this case September 4, 2015, the complainant’s agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and the renewal of products and services is solely a customer responsibility. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof. As a one-time exception, our office is willing to halve the normal $80.00 redemption fee, allowing the complainant to redeem the domain name for $40.00 plus the cost of a one-year registration renewal. This is a time-sensitive matter. To take advantage of this offer, the complainant must contact our office directly and while the domain name is still in an eligible status.The redemption would need to be completed in a timely manner to attempt to reasonably ensure the complainant is able to recover the domain.EDUCATION:The complainant may find the following information useful for future reference: What happens after domain names expire?: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Can I renew my domain name after it expires?https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-...⇄ Name FAQ: https://www.godaddy.com/help/domain-name-faq-1497Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. During the initial phone call with our representative on April 7, 2017, our customer was informed of what work GoDaddy would assist with and what they would need to complete on their end. Our customer accepted this and approved the hosting plan and content migration purchase. On April 10, 2017 our customer requested a reversion of services and a refund. All applicable refunds were processed. Again, the content migration was already in progress and therefore not eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our original response. Our customer experienced issues with the statistics portion of their Website Builder plan. The website remained active and visible.During multiple interactions, GoDaddy's support team was unable to provide our customer with an immediate answer or timeframe when the matter would be resolved. Once the problem was brought to our attention, our technical team worked diligently to resolve it. Additionally, GoDaddy support teams also offered to assist our customer with setting up [redacted] as an alternative until the matter was resolved. However, our customer declined.GoDaddy has attempted to work with our customer to the best of our ability and has since resolved the matter. GoDaddy does not compensate customers for potential lost income or revenue and has provided our customer with a one-month Website Builder service renewal at no cost as a goodwill gesture. GoDaddy is unable to provide any additional goodwill gestures in association with this matter.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy will honor any valid promotional offers that customers receive from us. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. If a valid offer is utilized, our cart will adjust the price accordingly. GoDaddy has no control over any third party websites offering promotional codes that may have already expired. Offers located via a web search require customers to follow a specific path to redeem the offer. The offer will become invalid should a customer stray from this purchase path. It appears this is what occurred in our customer's case; our customer was viewing cached information stored within their browser. As a one-time exception, we have provided our customer with the desired refund, in the amount of $20.00 USD.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 7, 2015, the complainant purchased two domain name registrations, each for a five-year term via an online transaction. When a new domain name is registered, a 60 day lock is placed on the domain from the governing body of the Internet, ICANN (Internet Corporation for Assigned Names and Numbers). ICANN imposes this lock to help protect domain name registrants from having their domains stolen or maliciously transferred. GoDaddy, and all ICANN accredited registrars, must follow this 60 day lock rule.On May 15, 2015 the complainant contacted our Customer Care teams with their third-party email provider for assistance with setting up their email correctly. Our agent assisted the complainant with updating their MX (Mail Exchange) records for a domain name to point to their third-party email services per the complainant’s request.On May 28, 2015 the complainant called our Customer Care team to discuss their third-party email not working. The complainant was informed they had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers which is what they specifically wanted to update.The complainant also requested a callback and was informed that GoDaddy operates a 24/7 inbound Customer Care Center. The complainant was requested to contact our support teams at a convenient time once they had acquired the necessary settings for their domain name to function as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and maintaining correct product settings are a customer responsibility.The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working.Additionally, GoDaddy is unable to allow a domain transfer until after the 60-day time frame from registration has passed. The domain will be available for transfer away on June 6, 2015, provided it remains in accordance with our registration agreement.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following support articles helpful:Transferring Domain Names to Another Registrar: https://support.godaddy.com/help/article/3560/transferring-domain-names-to-anoth...⇄ Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260[redacted] Phone([redacted] Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Microsoft Office Terms of Use The latest version of these agreements may be found at:http://www.[redacted]On September 19th and 20th of 2014 the complainant purchased Domain Names and related products during two separate online transactions. The complainant next contacted our Customer Care Center on October 7, 2014 t to request a refund for their Domain Names. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.This appears to be an instance of Buyer’s Remorse as we have no record of the complainant attempting to access their account or contact our Customer Care Center prior to requesting a refund. The complainant has been advised that new Domain Name Registrations are refundable if canceled and processed within five days of registration (120 hours).GoDaddy will make a goodwill exception to the complainant and issue a refund for the time remaining on their non-Domain Name products upon cancellation. If the complainant wishes to take advantage of this offer they may contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.EDUCATION: The complainant might find this article on our Refund Policy useful.Refund Policy: https://[redacted]Kindest regards, [redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Unfortunately, it appears does not appear that the attachment was received. We will gladly review and address these concerns should our customer resubmit them, preferably in the same manner as their original complaint if possible. They may also contact us directly via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service Agreement· Hosting Agreement· Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 20, 2014, the customer purchased a 1 year hosting plan via their online GoDaddy account which included free email accounts. On November 10, 2014, the customer called our customer care center to cancel the hosting plan and purchase a WebSite Builder plan which did not come with free email. Our customer lost access to the previous email account and our customer care team provided options on how to re-activate their email accounts. On November 15, 2014, the customer called our customer care center to move back to our Hosting services and re-setup their email accounts. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.At this time, the hosting and email are functional and working properly. However if the customer no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer has not provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Since August 21, 2015, our customer has been utilizing GoDaddy’s Website Builder...
service to display their website. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 23, 2015, our customer purchased a Search Engine Visibility plan and a Get Found Essential plan, each for a 1-year term. Search Engine Visibility is a tool to assist customers with optimizing their website. Get Found is a tool to assist customers in getting their businesses listed on partner sites, search engines, and local search sites. Each of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receive. Setup instructions for Get Found are available at [redacted]On November 23, 2016, our customer’s Search Engine Visibility and Get Found plans expired and were ultimately canceled December 23, 2016 for non-payment. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned properly. At no time did our customer contact our 24/7 Customer Care team for assistance with the Get Found service. GoDaddy is unable to provide the desired refund for all the services our customer had purchased. However, as a one-time exception to our refund policy and gesture of goodwill, we have refunded our customer’s Get Found purchase in the amount of $143.88, which may take 5-7 business days to be reflected with the associated payment method. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 8, 2016, our customer purchased a domain for two years and GoDaddy’s Website...
Builder for one year via an online order. Their purchase included Office 365 email free for one year.On May 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice on April 28, 2017 informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On May 16, 2017, GoDaddy contacted our customer via phone. They indicated they no longer wished to use our services, however, they were unable to provide the security information needed to assist them with cancelling their services. They were advised to contact us when they were able to provide this information. On July 17, 2017, our customer contacted GoDaddy to request a refund. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our Refund Policy, GoDaddy will refund the May 8, 2017 order, provided our customer cancels these services from within their account by August 1, 2017. The article below contains information our customer may find useful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]Since December 1, 2007 when our customer had registered a domain name, they have contacted our 24/7 Customer Care teams multiple times for assistance with their GoDaddy account and had been unable to substantially validate the associated account.Account management, is a customer responsibility. Furthermore, GoDaddy takes its commitment to consumer protection very seriously. Our customers choose their own Call-in PIN used for account validation and may change it at any time from within their account. At no time has GoDaddy prevented our customer from account access and management. GoDaddy also has not prevented our customer at any time from retrieving or resetting their account login information if deemed necessary. RESOLUTION:GoDaddy has upheld its agreements with our customer and honored its terms of service.Our office has successfully connected with our customer via phone to discuss their concerns. Per our customer’s account preferences, GoDaddy was instructed not to automatically renew their domain upon expiration and GoDaddy honored its agreements with the customer. As such, our customer’s domain name had expired December 1, 2014.They have indicated they wish to transfer their expired domain name registration from GoDaddy to another registrar. Our customer may transfer their domain name provided it completes transfer prior to entering into registry redemption.Our office has assisted our customer with unlocking their domain and have sent an Authorization Code via email to the administrative contact associated with the domain. EDUCATION:Our customer may find the following GoDaddy support articles useful in managing their account and services:Retrieving Your Cr or Resetting Your Password –[redacted]Finding or Changing Your Call-in PIN –[redacted]Transferring Expired Domain Names–[redacted]What happens after domain names expire? [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
I was lied to upfront by the sales person who sold me the products and was never directed to the mentioned terms and conditions prior to the purchase. I gave the sales person an exact website that I wanted the same layout for my website. The sales person said it would be done to look exactly like the example we provided. Upon receiving the first draft we were disappointed in how amateur the website was put together and it looked nothing like the website example we provided. Further more, upon requesting a full refund we were offered a 70% refund multiple times which I personally refused. On on the day the GoDaddy responder says I accepted a partial refund I did not. I was offered again a partial refund and clearly stated no. You can request their voice recordings of the phone call. My attorney has advised me to not accept anything except a full refund or until the matter has reached its conclusion. I was lied to by the sales person.Poor customer service in resolving my problemNo the CEO is lying in his response saying that I accepted a partial refund when I can be heard saying I do not want a partial refund. I own my own business, I never treat anyone like this, their blatant lies and bullying techniques are unethical and in my opinion should be illegal.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On February 8, 2015 our customer purchased GoDaddy’s Website Design Service for a 1-year term. This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site. On February 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. On February 18, 2016, following GoDaddy’s second failed attempt to renew the service, our customer contacted our support team requesting to re-initiate their website services. Our customer purchased a new Website Design plan for a one-year term which utilizes our newer, next-generation platform. As a courtesy due to the health circumstances our customer mentioned, GoDaddy waived $1,056.90 in design and hosting fees.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer’s February 8, 2015 Website Design Service purchase is non-refundable. As a courtesy and one-time exception to our Refund Policy, GoDaddy has refunded in full our customer’s February 8, 2016 purchase of the new Website Design service in the amount of $422.97. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 4, 2015 our customer purchased a domain registration for a one-year...
term via online transaction.On March 5, 2016 and March 5, 2017; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer. Contrary to our customer’s understanding, the domain was not previously canceled. GoDaddy sent renewal notices prior to the expiration on:December 4, 2016January 3, 2017February 2, 2017February 17, 2017February 27, 2017These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing team on March 5, 2017. The domain was canceled and our customer received a full refund for the latest renewal transaction. There are currently no products remaining in the associated GoDaddy account. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear [redacted]: It is my understanding from your phone call and email that the documentation I uploaded for rebuttal to GoDaddy’s response to my complaint were not received in good order. Included below is my consumer rebuttal in response to the offer provided from GoDaddy for complaint #[redacted], in which GoDaddy states that rather than charging me $150.00 for reassembling my website, they will only charge me $75.00 to do so. This is in light of the fact that the payment for the website was only 20 days late, the payment was to occur during the holiday season when many people are frantically trying engage in the relatively rare annual exercise of committing time primarily, if not solely to family celebration — and that disconnecting my website from the domain link is reasonable and sufficient for such a lack of payment, whereas deleting all my material from the server after such a short period of time is overly punitive and serves to take advantage of people during a vulnerable time in their lives. Also, it is disproportionately discriminatory in multiple ways. GoDaddy states that deleting the entire website was not intended as a punitive measure. Regardless of intention, in practice, it is a punitive measure. My website is small. There is no monetary or business reason for GoDaddy to delete the files from the server before 30 days, other than to financially take advantage of customers’ vulnerability during the holiday season. Furthermore, these terms are sexist. I am a cycling female, and while I have to juggle the holidays, and indigence, and unemployment, and feeding and sheltering myself, and dealing with the male-dominated system that has put me in and perpetuates my situation, and the holidays, and the male-instigated divorce I was so sadly reminded of on December 23 when I received my second notice, I also have to deal with the added consequence of having my hormones and therefore regions of my brain change in size and function over the course of every month. These changes affect learning, memory, and motivation across an entire month, and physiologically, can lead to altered states of consciousness multiple times a month, and fatigue for a fourth of every month. It is unethical that a corporation in a field dominated by men (Science, Technology, Engineering, and Mathematics, or STEM), is allowing an automated system to put in place what are by consequence overly punitive measures for me, a cycling woman, and with which, if any other person with said life circumstances was confronted, would think and behave the same way. Because you are in a male-dominated field, and because I worked in a male-dominated STEM field for 20+ years, I strongly recommend you heed my voice here. It is also discriminatory based on age. As I alluded to above, I received my second notice on the anniversary of my ex-husband’s filing for divorce behind my back. On average, people typically have fewer psychological traumas with which to contend, the younger they are in their lifespan. As time passes, more psychological traumas accrue. Psychological traumas have significant effects on people’s behavior. Being 44 years old, I am more likely to have more psychological traumas that would require me to pause momentarily, to distract myself from reliving the trauma, and the like, than a person in their twenties. As far as contracts go, I am a very reasonable, educated person, and familiar with the law. From this vantage point, I can tell you this contractual term isn't really viable. It's not like you're a lost-and-found, and I lost my gloves at your restaurant, and it is up to the whims of your employees whether or not I get my gloves back. You are a company, responsible for ethical treatment in the realm of the particular service you are providing. Furthermore, I have the content, I just no longer have the software with which to upload it, for a variety of reasons related to my indigence. If this is part of your contract, it is a poor tax and not an ethical part of your service, and you need to change it. And finally, this gives me the opportunity to elucidate in other pragmatic ways how your actions are in practice overly punitive, and appear to simply constitute the opportunity to lord your possession of user content, over consumers’ heads. You should check back with the website owner before deleting their content, by phone, leaving a message, and providing three days to respond. After the third email notification, which I received, you should provide me three days to respond. I attempted to reply the following day, and you had already deleted all my web content. This is unacceptable. There was no reason for you to delete all my web content. All you had to do, was break the link. Here, this clarifies the following: GoDaddy should have in place multiple steps or stages in disconnecting service. Break the link, and email the customer with notification, without deleting content to the server. This provides the customer a chance to see that their website is down. Keep the content on the server for three months. Deleting the content, especially when the number of files is so small and the total space taken up is also so small, is unethical and solely for monetary gain from vulnerable people. I've never heard of anything so abrupt in my life. It's wrong. This contributes to the slow chipping away of my identity as a scientist. I demand that my website put back for free. Also, I was not impressed with the lying of your representative, saying I'd been sent eight emails (see attached). That was absolutely untrue. I was sent three emails. My website involves sensitive content regarding a civil rights complaint that affects my ability to work as an academician. I have a PhD and I am indigent and living in government-assisted housing. If you want to continue to oppress me by this overly punitive approach, you may encounter being lumped into the side of the oppressor. If you want to verify that I was an academician, or that I was married, or that I had a civil rights complaint, it's all in my web content. Everything in my life is like this. I receive unacceptable and terms and actions virtually every day of my life, and your poor business practices are just another addition to a very aversive and ugly pile, so I am very upset. It is terrorizing, traumatizing, and stressful. In the chance that you are truly attempting to provide me with a condition that you think is fair, I appreciate you going down to $75. Please understand, however, from my vantage point, and from the standpoint of ethical business practices, that it is not. You are not a loan shark business. Please behave in the manner of a reputable business practice, so that you can attain and maintain an air or reputability. Please put by website back for free, and give me the monthly ~$10/ mo payment for keeping it posted. I am happily willing to pay the fees that have passed since my website was deleted. [redacted], please cc this go GoDaddy. Sincerely yours,
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 3, 2016, our customer purchased the services in question for one year via an...
online order.On May 3, 2017, per our customer’s account preferences, GoDaddy automatically renewed these services in good faith to honor agreements with our customer. GoDaddy sent a renewal notice on April 23, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Our customer also previously enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message with normal validation information to access the account. On April 28, 2017, our customer requested removal of Two-Factor Authentication from their account, as they were unable to receive the codes. Our customer provided the necessary documents on May 5, 2017; GoDaddy removed Two-Factor Authentication on May 7, 2017.A chargeback was initiated on the products in question on May 9, 2017. This chargeback withdrew payments made to GoDaddy. On June 7, 2017, our customer contacted GoDaddy and requested a refund of the transaction from May 3, 2017. Their request was denied in accordance with our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are well past the window of time in which the services were eligible for a refund. As such, GoDaddy will not be issuing a refund. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 25, 2017, our customer contacted our Customer Care team indicating the...
contact form on their website was not functioning. Our customer declined to allow our teams to properly troubleshoot and address their technical concerns and chose to end the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to troubleshoot any potential problems that may exist and satisfy their website needs. However, our customer has repeatedly declined to allow us assist, indicating they only want us to “fix” the issue.To properly address our customer’s technical concerns, we will require speaking with them and performing troubleshooting steps. Should our customer wish to allow GoDaddy to assist with this matter, they may reach our office at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This GODADDY account referenced was closed in 2013. GODADDY has a record of that call we made to close the account but now says they did not "validate" that account was closed. The email address that GODADDY says they sent renewals to was connected to the closed business and domain that was closed in 2013. Any emails sent would have bounced back from that closed web page. There has been no use of this account for more than 4 years. It is not right the GODADDY can just ignore the cancellation request made in 2013 and just begin charging the customer for services not delivered. It is also not true that there is a charge back pending on this account. GODADDY has been paid for services not requested or needed for the years 2017 thru 2022. I was also told that the account will not be closed until they are paid for the next 5 years. Why should we pay for 5 more years for services that were cancelled 4 years ago.This seems to be a bate and switch tactic being used by GODADDY. They show we called to cancel the account but then say they didn't cancel the account because they didn't validate the account. GODADDY has the ability to see there has been no activity on the account yet are going to charge for 5 more years. The statements presented in the response are not factual, and charging for services in the future that will not be used is not in keeping with customer protection laws.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 7, 2014, our customer purchased a domain for a two-year term, and three...
additional domains plus a Website Builder for a one-year term each. This transaction was completed online without GoDaddy’s assistance. The three domains in question and the Website Builder have renewed on a yearly basis per our customer’s account preferences. The domain registered for a two-year term automatically renewed per our customer’s account preferences on November 8, 2016.GoDaddy proactively sent expiration notices before the products’ expiration dates to our customer via email. GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we are willing to refund any unused months on the Website Builder after cancellation. Our customer can contact our office directly to request a refund via email at [email protected]. The domains in question are non-refundable. Our customer may wish to attempt to sell them via auction, or can cancel them if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 4, 2013, the complainant registered the domain name in question for a two year term. This is for the period ending September 4, 2015.On September 4, 2015, GoDaddy was instructed to automatically renew the domain name in question per the complainant’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 6, 2015 at 4:47 AM• July 6, 2015 at 8:13 AM• August 5, 2015 at 1:17 PM• August 20, 2015 at 10:14 AM• August 30, 2015 at 6:10 AMGoDaddy also sent notices after the expiration date on:• September 5, 2015 at 3:55 AM• September 9, 2015 at 4:49 AM• September 16, 2015 at 6:22 AMOn the day a domain name expires, in this case September 4, 2015, the complainant’s agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and the renewal of products and services is solely a customer responsibility. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof. As a one-time exception, our office is willing to halve the normal $80.00 redemption fee, allowing the complainant to redeem the domain name for $40.00 plus the cost of a one-year registration renewal. This is a time-sensitive matter. To take advantage of this offer, the complainant must contact our office directly and while the domain name is still in an eligible status.The redemption would need to be completed in a timely manner to attempt to reasonably ensure the complainant is able to recover the domain.EDUCATION:The complainant may find the following information useful for future reference: What happens after domain names expire?: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Can I renew my domain name after it expires?https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-...⇄ Name FAQ: https://www.godaddy.com/help/domain-name-faq-1497Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. During the initial phone call with our representative on April 7, 2017, our customer was informed of what work GoDaddy would assist with and what they would need to complete on their end. Our customer accepted this and approved the hosting plan and content migration purchase. On April 10, 2017 our customer requested a reversion of services and a refund. All applicable refunds were processed. Again, the content migration was already in progress and therefore not eligible for refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our original response. Our customer experienced issues with the statistics portion of their Website Builder plan. The website remained active and visible.During multiple interactions, GoDaddy's support team was unable to provide our customer with an immediate answer or timeframe when the matter would be resolved. Once the problem was brought to our attention, our technical team worked diligently to resolve it. Additionally, GoDaddy support teams also offered to assist our customer with setting up [redacted] as an alternative until the matter was resolved. However, our customer declined.GoDaddy has attempted to work with our customer to the best of our ability and has since resolved the matter. GoDaddy does not compensate customers for potential lost income or revenue and has provided our customer with a one-month Website Builder service renewal at no cost as a goodwill gesture. GoDaddy is unable to provide any additional goodwill gestures in association with this matter.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy will honor any valid promotional offers that customers receive from us. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. If a valid offer is utilized, our cart will adjust the price accordingly. GoDaddy has no control over any third party websites offering promotional codes that may have already expired. Offers located via a web search require customers to follow a specific path to redeem the offer. The offer will become invalid should a customer stray from this purchase path. It appears this is what occurred in our customer's case; our customer was viewing cached information stored within their browser. As a one-time exception, we have provided our customer with the desired refund, in the amount of $20.00 USD.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 7, 2015, the complainant purchased two domain name registrations, each for a five-year term via an online transaction. When a new domain name is registered, a 60 day lock is placed on the domain from the governing body of the Internet, ICANN (Internet Corporation for Assigned Names and Numbers). ICANN imposes this lock to help protect domain name registrants from having their domains stolen or maliciously transferred. GoDaddy, and all ICANN accredited registrars, must follow this 60 day lock rule.On May 15, 2015 the complainant contacted our Customer Care teams with their third-party email provider for assistance with setting up their email correctly. Our agent assisted the complainant with updating their MX (Mail Exchange) records for a domain name to point to their third-party email services per the complainant’s request.On May 28, 2015 the complainant called our Customer Care team to discuss their third-party email not working. The complainant was informed they had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers which is what they specifically wanted to update.The complainant also requested a callback and was informed that GoDaddy operates a 24/7 inbound Customer Care Center. The complainant was requested to contact our support teams at a convenient time once they had acquired the necessary settings for their domain name to function as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and maintaining correct product settings are a customer responsibility.The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working.Additionally, GoDaddy is unable to allow a domain transfer until after the 60-day time frame from registration has passed. The domain will be available for transfer away on June 6, 2015, provided it remains in accordance with our registration agreement.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following support articles helpful:Transferring Domain Names to Another Registrar: https://support.godaddy.com/help/article/3560/transferring-domain-names-to-anoth...⇄ Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260[redacted] Phone([redacted] Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Microsoft Office Terms of Use The latest version of these agreements may be found at:http://www.[redacted]On September 19th and 20th of 2014 the complainant purchased Domain Names and related products during two separate online transactions. The complainant next contacted our Customer Care Center on October 7, 2014 t to request a refund for their Domain Names. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.This appears to be an instance of Buyer’s Remorse as we have no record of the complainant attempting to access their account or contact our Customer Care Center prior to requesting a refund. The complainant has been advised that new Domain Name Registrations are refundable if canceled and processed within five days of registration (120 hours).GoDaddy will make a goodwill exception to the complainant and issue a refund for the time remaining on their non-Domain Name products upon cancellation. If the complainant wishes to take advantage of this offer they may contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.EDUCATION: The complainant might find this article on our Refund Policy useful.Refund Policy: https://[redacted]Kindest regards, [redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Unfortunately, it appears does not appear that the attachment was received. We will gladly review and address these concerns should our customer resubmit them, preferably in the same manner as their original complaint if possible. They may also contact us directly via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service Agreement· Hosting Agreement· Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 20, 2014, the customer purchased a 1 year hosting plan via their online GoDaddy account which included free email accounts. On November 10, 2014, the customer called our customer care center to cancel the hosting plan and purchase a WebSite Builder plan which did not come with free email. Our customer lost access to the previous email account and our customer care team provided options on how to re-activate their email accounts. On November 15, 2014, the customer called our customer care center to move back to our Hosting services and re-setup their email accounts. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.At this time, the hosting and email are functional and working properly. However if the customer no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer has not provided the information requested in order to cancel the Protected registration service. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Since August 21, 2015, our customer has been utilizing GoDaddy’s Website Builder...
service to display their website. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 23, 2015, our customer purchased a Search Engine Visibility plan and a Get Found Essential plan, each for a 1-year term. Search Engine Visibility is a tool to assist customers with optimizing their website. Get Found is a tool to assist customers in getting their businesses listed on partner sites, search engines, and local search sites. Each of these services our customer purchased are do-it-yourself products, and are not guaranteed to increase the number of customers a user may receive. Setup instructions for Get Found are available at [redacted]On November 23, 2016, our customer’s Search Engine Visibility and Get Found plans expired and were ultimately canceled December 23, 2016 for non-payment. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned properly. At no time did our customer contact our 24/7 Customer Care team for assistance with the Get Found service. GoDaddy is unable to provide the desired refund for all the services our customer had purchased. However, as a one-time exception to our refund policy and gesture of goodwill, we have refunded our customer’s Get Found purchase in the amount of $143.88, which may take 5-7 business days to be reflected with the associated payment method. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 8, 2016, our customer purchased a domain for two years and GoDaddy’s Website...
Builder for one year via an online order. Their purchase included Office 365 email free for one year.On May 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice on April 28, 2017 informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On May 16, 2017, GoDaddy contacted our customer via phone. They indicated they no longer wished to use our services, however, they were unable to provide the security information needed to assist them with cancelling their services. They were advised to contact us when they were able to provide this information. On July 17, 2017, our customer contacted GoDaddy to request a refund. Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetime exception to our Refund Policy, GoDaddy will refund the May 8, 2017 order, provided our customer cancels these services from within their account by August 1, 2017. The article below contains information our customer may find useful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
r or Resetting Your Password –[redacted]Finding or Changing Your Call-in PIN –[redacted]Transferring Expired Domain Names–[redacted]What happens after domain names expire? [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
GoDaddy:• Universal Terms of Service• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]Since December 1, 2007 when our customer had registered a domain name, they have contacted our 24/7 Customer Care teams multiple times for assistance with their GoDaddy account and had been unable to substantially validate the associated account.Account management, is a customer responsibility. Furthermore, GoDaddy takes its commitment to consumer protection very seriously. Our customers choose their own Call-in PIN used for account validation and may change it at any time from within their account. At no time has GoDaddy prevented our customer from account access and management. GoDaddy also has not prevented our customer at any time from retrieving or resetting their account login information if deemed necessary. RESOLUTION:GoDaddy has upheld its agreements with our customer and honored its terms of service.Our office has successfully connected with our customer via phone to discuss their concerns. Per our customer’s account preferences, GoDaddy was instructed not to automatically renew their domain upon expiration and GoDaddy honored its agreements with the customer. As such, our customer’s domain name had expired December 1, 2014.They have indicated they wish to transfer their expired domain name registration from GoDaddy to another registrar. Our customer may transfer their domain name provided it completes transfer prior to entering into registry redemption.Our office has assisted our customer with unlocking their domain and have sent an Authorization Code via email to the administrative contact associated with the domain. EDUCATION:Our customer may find the following GoDaddy support articles useful in managing their account and services:Retrieving Your C
I was lied to upfront by the sales person who sold me the products and was never directed to the mentioned terms and conditions prior to the purchase. I gave the sales person an exact website that I wanted the same layout for my website. The sales person said it would be done to look exactly like the example we provided. Upon receiving the first draft we were disappointed in how amateur the website was put together and it looked nothing like the website example we provided. Further more, upon requesting a full refund we were offered a 70% refund multiple times which I personally refused. On on the day the GoDaddy responder says I accepted a partial refund I did not. I was offered again a partial refund and clearly stated no. You can request their voice recordings of the phone call. My attorney has advised me to not accept anything except a full refund or until the matter has reached its conclusion. I was lied to by the sales person.Poor customer service in resolving my problemNo the CEO is lying in his response saying that I accepted a partial refund when I can be heard saying I do not want a partial refund. I own my own business, I never treat anyone like this, their blatant lies and bullying techniques are unethical and in my opinion should be illegal.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On February 8, 2015 our customer purchased GoDaddy’s Website Design Service for a 1-year term. This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site. On February 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. On February 18, 2016, following GoDaddy’s second failed attempt to renew the service, our customer contacted our support team requesting to re-initiate their website services. Our customer purchased a new Website Design plan for a one-year term which utilizes our newer, next-generation platform. As a courtesy due to the health circumstances our customer mentioned, GoDaddy waived $1,056.90 in design and hosting fees.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer’s February 8, 2015 Website Design Service purchase is non-refundable. As a courtesy and one-time exception to our Refund Policy, GoDaddy has refunded in full our customer’s February 8, 2016 purchase of the new Website Design service in the amount of $422.97. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 4, 2015 our customer purchased a domain registration for a one-year...
term via online transaction.On March 5, 2016 and March 5, 2017; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer. Contrary to our customer’s understanding, the domain was not previously canceled. GoDaddy sent renewal notices prior to the expiration on:December 4, 2016January 3, 2017February 2, 2017February 17, 2017February 27, 2017These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing team on March 5, 2017. The domain was canceled and our customer received a full refund for the latest renewal transaction. There are currently no products remaining in the associated GoDaddy account. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear [redacted]: It is my understanding from your phone call and email that the documentation I uploaded for rebuttal to GoDaddy’s response to my complaint were not received in good order. Included below is my consumer rebuttal in response to the offer provided from GoDaddy for complaint #[redacted], in which GoDaddy states that rather than charging me $150.00 for reassembling my website, they will only charge me $75.00 to do so. This is in light of the fact that the payment for the website was only 20 days late, the payment was to occur during the holiday season when many people are frantically trying engage in the relatively rare annual exercise of committing time primarily, if not solely to family celebration — and that disconnecting my website from the domain link is reasonable and sufficient for such a lack of payment, whereas deleting all my material from the server after such a short period of time is overly punitive and serves to take advantage of people during a vulnerable time in their lives. Also, it is disproportionately discriminatory in multiple ways. GoDaddy states that deleting the entire website was not intended as a punitive measure. Regardless of intention, in practice, it is a punitive measure. My website is small. There is no monetary or business reason for GoDaddy to delete the files from the server before 30 days, other than to financially take advantage of customers’ vulnerability during the holiday season. Furthermore, these terms are sexist. I am a cycling female, and while I have to juggle the holidays, and indigence, and unemployment, and feeding and sheltering myself, and dealing with the male-dominated system that has put me in and perpetuates my situation, and the holidays, and the male-instigated divorce I was so sadly reminded of on December 23 when I received my second notice, I also have to deal with the added consequence of having my hormones and therefore regions of my brain change in size and function over the course of every month. These changes affect learning, memory, and motivation across an entire month, and physiologically, can lead to altered states of consciousness multiple times a month, and fatigue for a fourth of every month. It is unethical that a corporation in a field dominated by men (Science, Technology, Engineering, and Mathematics, or STEM), is allowing an automated system to put in place what are by consequence overly punitive measures for me, a cycling woman, and with which, if any other person with said life circumstances was confronted, would think and behave the same way. Because you are in a male-dominated field, and because I worked in a male-dominated STEM field for 20+ years, I strongly recommend you heed my voice here. It is also discriminatory based on age. As I alluded to above, I received my second notice on the anniversary of my ex-husband’s filing for divorce behind my back. On average, people typically have fewer psychological traumas with which to contend, the younger they are in their lifespan. As time passes, more psychological traumas accrue. Psychological traumas have significant effects on people’s behavior. Being 44 years old, I am more likely to have more psychological traumas that would require me to pause momentarily, to distract myself from reliving the trauma, and the like, than a person in their twenties. As far as contracts go, I am a very reasonable, educated person, and familiar with the law. From this vantage point, I can tell you this contractual term isn't really viable. It's not like you're a lost-and-found, and I lost my gloves at your restaurant, and it is up to the whims of your employees whether or not I get my gloves back. You are a company, responsible for ethical treatment in the realm of the particular service you are providing. Furthermore, I have the content, I just no longer have the software with which to upload it, for a variety of reasons related to my indigence. If this is part of your contract, it is a poor tax and not an ethical part of your service, and you need to change it. And finally, this gives me the opportunity to elucidate in other pragmatic ways how your actions are in practice overly punitive, and appear to simply constitute the opportunity to lord your possession of user content, over consumers’ heads. You should check back with the website owner before deleting their content, by phone, leaving a message, and providing three days to respond. After the third email notification, which I received, you should provide me three days to respond. I attempted to reply the following day, and you had already deleted all my web content. This is unacceptable. There was no reason for you to delete all my web content. All you had to do, was break the link. Here, this clarifies the following: GoDaddy should have in place multiple steps or stages in disconnecting service. Break the link, and email the customer with notification, without deleting content to the server. This provides the customer a chance to see that their website is down. Keep the content on the server for three months. Deleting the content, especially when the number of files is so small and the total space taken up is also so small, is unethical and solely for monetary gain from vulnerable people. I've never heard of anything so abrupt in my life. It's wrong. This contributes to the slow chipping away of my identity as a scientist. I demand that my website put back for free. Also, I was not impressed with the lying of your representative, saying I'd been sent eight emails (see attached). That was absolutely untrue. I was sent three emails. My website involves sensitive content regarding a civil rights complaint that affects my ability to work as an academician. I have a PhD and I am indigent and living in government-assisted housing. If you want to continue to oppress me by this overly punitive approach, you may encounter being lumped into the side of the oppressor. If you want to verify that I was an academician, or that I was married, or that I had a civil rights complaint, it's all in my web content. Everything in my life is like this. I receive unacceptable and terms and actions virtually every day of my life, and your poor business practices are just another addition to a very aversive and ugly pile, so I am very upset. It is terrorizing, traumatizing, and stressful. In the chance that you are truly attempting to provide me with a condition that you think is fair, I appreciate you going down to $75. Please understand, however, from my vantage point, and from the standpoint of ethical business practices, that it is not. You are not a loan shark business. Please behave in the manner of a reputable business practice, so that you can attain and maintain an air or reputability. Please put by website back for free, and give me the monthly ~$10/ mo payment for keeping it posted. I am happily willing to pay the fees that have passed since my website was deleted. [redacted], please cc this go GoDaddy. Sincerely yours,
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 3, 2016, our customer purchased the services in question for one year via an...
online order.On May 3, 2017, per our customer’s account preferences, GoDaddy automatically renewed these services in good faith to honor agreements with our customer. GoDaddy sent a renewal notice on April 23, 2017, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Our customer also previously enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message with normal validation information to access the account. On April 28, 2017, our customer requested removal of Two-Factor Authentication from their account, as they were unable to receive the codes. Our customer provided the necessary documents on May 5, 2017; GoDaddy removed Two-Factor Authentication on May 7, 2017.A chargeback was initiated on the products in question on May 9, 2017. This chargeback withdrew payments made to GoDaddy. On June 7, 2017, our customer contacted GoDaddy and requested a refund of the transaction from May 3, 2017. Their request was denied in accordance with our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are well past the window of time in which the services were eligible for a refund. As such, GoDaddy will not be issuing a refund. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 25, 2017, our customer contacted our Customer Care team indicating the...
contact form on their website was not functioning. Our customer declined to allow our teams to properly troubleshoot and address their technical concerns and chose to end the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to troubleshoot any potential problems that may exist and satisfy their website needs. However, our customer has repeatedly declined to allow us assist, indicating they only want us to “fix” the issue.To properly address our customer’s technical concerns, we will require speaking with them and performing troubleshooting steps. Should our customer wish to allow GoDaddy to assist with this matter, they may reach our office at [redacted]. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This GODADDY account referenced was closed in 2013. GODADDY has a record of that call we made to close the account but now says they did not "validate" that account was closed. The email address that GODADDY says they sent renewals to was connected to the closed business and domain that was closed in 2013. Any emails sent would have bounced back from that closed web page. There has been no use of this account for more than 4 years. It is not right the GODADDY can just ignore the cancellation request made in 2013 and just begin charging the customer for services not delivered. It is also not true that there is a charge back pending on this account. GODADDY has been paid for services not requested or needed for the years 2017 thru 2022. I was also told that the account will not be closed until they are paid for the next 5 years. Why should we pay for 5 more years for services that were cancelled 4 years ago.This seems to be a bate and switch tactic being used by GODADDY. They show we called to cancel the account but then say they didn't cancel the account because they didn't validate the account. GODADDY has the ability to see there has been no activity on the account yet are going to charge for 5 more years. The statements presented in the response are not factual, and charging for services in the future that will not be used is not in keeping with customer protection laws.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 7, 2014, our customer purchased a domain for a two-year term, and three...
additional domains plus a Website Builder for a one-year term each. This transaction was completed online without GoDaddy’s assistance. The three domains in question and the Website Builder have renewed on a yearly basis per our customer’s account preferences. The domain registered for a two-year term automatically renewed per our customer’s account preferences on November 8, 2016.GoDaddy proactively sent expiration notices before the products’ expiration dates to our customer via email. GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we are willing to refund any unused months on the Website Builder after cancellation. Our customer can contact our office directly to request a refund via email at [email protected]. The domains in question are non-refundable. Our customer may wish to attempt to sell them via auction, or can cancel them if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy