The response from GoDaddy is totally unacceptable. I have attached the screenshot of the receipt I received when I paid and in no place does it state it is an upgrade! It states I had paid for 1 month of 3 GB server for $6.08 and for the company to state it stated it was for an upgrade is false. If this was an error it was the company's fault and they should be obligated to give me, the customer what I thought I had paid for!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company.
Regards,[redacted]
[redacted]
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibility. These are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domain. As such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards
[redacted]
Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. Contrary to our customer’s statement, there was no requirement for renewal at the time the domain name was renewed on December 21, 2015. The domain in question was transferred out of our system the same day it was moved into our customers account, December 21, 2015. The renewal time of 1-year year moved with the domain name to the customer's new registrar. That time is not refundable. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant. However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 11, 2016 our customer contacted GoDaddy’s Customer Care Center. Our customer has expressed disappointment with the level of service provided during this interaction.Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have since connected with our customer to discuss their concerns. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
I do not accept Go Daddy's response. Please provide copies of the emails sent to me that were "renewal notices", as I did not receive them.Additionally, please provide an INVOICE & RECEIPT that was sent showing my card was charged, for what amount & when - they can't because one was NEVER sent.Their 5 day refund policy is completely unacceptable, because they DO NOT send confirmation of charges. I absolutely would have called if I had received notice my card was charged, but I received no such notice. When any company charges my credit card, I always receive an invoice & receipt. GoDaddy does not do this standard practice.They make money charges people's cards knowing full well the customer will be unaware until at least 30 days later when they receive their credit card statement, by then it's too late.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On April 21 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction. This was for the period ending April 21, 2015.On April 21 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 28 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bank. The issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the dispute. This chargeback removed the funds from GoDaddy for the email account renewal. Due to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative fee. Additionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within 14 days. If the email addresses are recreated within 14 days of the cancellation the emails should automatically restore to each email address. If the complainant does not do this before the 14 days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
what about the lost money for domain privacy fee registration from last year? This also did not provide me with privacy of my contact information and GoDaddy still took my money. I need $20.32 from last year as well as this year, which amounted to $20.32 for a total of $40.64 refunded back to me. As mentioned CLEARLY before, the godaddy system added domain privacy service without my knowledge. it forced me to pay for this service.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer has had over one year to address any technical concerns they may have had with GoDaddy’s support teams. Our customer was also offered a refund of the most recent renewal for whichever email plan was not desired. GoDaddy will not be able to incur the cost outlined by our customer due to their not addressing the technical issues in a timely manner. As an exception to our refund policy and gesture of goodwill, we will honor the prior offer to issue a refund of the most recent renewal for whichever email plan is canceled. Once our customer has canceled the chosen plan, they can contact our department for the offered refund at [redacted]@godaddy.com.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy account. Per our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the funds. The complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a check. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. Our customer’s complaints were previously addressed in Revdex.com Complaint: 11544671 on July 7, 2016. At that time we offered to reactivate the time remaining on our customer’s GoDaddy products. Because...
of our customer’s delay in responding to this offer we are limited to restoring their Online Store for 9 months. That product has now been restored to our customer’s GoDaddy account. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to GoDaddy’s 24/7 Customer Care Center on May 25, 2017...
inquiring where to locate the receipts for their account. Our customer was properly informed where to find the Order History section of their account. Our customer called back later the same day stating they wanted GoDaddy to provide them with PDF files for all receipts. Our customer was correctly informed this was not possible and they would need to gather those receipts themselves.Our customer’s concerns were also shared with our office. Our office followed up with the customer and informed them they could either print each receipt as a PDF or they could export each receipt as a .CSV file. They could then export this file into a spreadsheet program such as Excel. This would allow them to see everything broken down by receipt numbers, order date, product purchased etc. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The following link may be helpful for our customer in locating their receipts.Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]In June and July 2012, the complainant purchased the domains [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew these domains at the end of the initial one year term in 2013 and did so in a Good Faith effort to honor its agreements with the complainant. These domains subsequently renewed for another one year term in June 2014 and July 2014 per the complainant’s account preferences.For the most recent renewal, GoDaddy sent renewal notices for the domains [redacted] and [redacted] prior to the expiration date on:· March 7, 2014· April 6, 2014· May 6, 2014· May 25, 2014· May 31, 2014Renewal notices for [redacted] were sent prior to the expiration date on:· March 7, 2014· April 6, 2014· May 6, 2014· May 25, 2014· June 4, 2014Between July 2013 and October 2013, the complainant also purchased the domains [redacted]S, [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account. Per the complainant’s account preferences, each of these domains renewed automatically for an additional year at the end of the initial one year term.For the most recent renewals for [redacted]S and [redacted], GoDaddy sent renewal notices prior to the expiration date on:· April 6, 2014· May 6, 2014· June 2, 2014· June 21, 2014· June 30, 2014Renewal notices for [redacted], renewal notices were sent prior to the expiration date on:· April 26, 2014· May 25, 2014· June 21, 2014· July 10, 2014· July 21, 2014Renewal notices for TASTE OF [redacted] and [redacted] were sent prior to the expiration date on:· May 25, 2014· June 21, 2014· July 26, 2014· August 9, 2014· August 21, 2014GoDaddy sent renewal notices for [redacted] prior to the expiration date on:· June 29, 2014· July 26, 2014· August 23, 2014· September 8, 2014· September 22, 2014Renewal notices were sent for [redacted] prior to the expiration date on:· July 17, 2014· August 16, 2014· September 15, 2014· September 30, 2014· October 10, 2014The complainant also purchased the domain [redacted] as a new domain registration on June 11, 2014. Domains must be canceled within 120 hours of registration to be refund-eligible.On November 29, 2014 the complainant also contacted GoDaddy’s support chat team to request that GoDaddy provide a list of products that had automatically renewed over the past 6 months, and the complainant was provided with the correct information on how to review their purchases in their account’s Order History.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the domain renewals, GoDaddy proactively sent multiple notices to the complainant; however in most cases no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.Any applicable refunds have already been provided to the complainant, and GoDaddy is unable to provide the requested one year of hosting at no charge.EDUCATION:The following URL may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:[redacted]Future refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
This company did not make any good faith efforts at all. As indicated in my initial complaint, their Virtual Server immediately "failed" to even turn on during the initial setup phase. Their platform kept returning an error, and nobody was reachable by phone, email, or chat. Therefore, I deleted the server thinking that I could simply rebuild another one (which is what most companies do nowadays) under the monthly plan I was billed for, but that was not the case. Instead of allowing me to build another server after their first one failed during initial setup, they told me I would have to pay them again to build another server. What a joke. That's like selling a brand-new car to someone, and it doesn't even start. There are laws against this kind of thing, it's called FRAUD. You cannot sell defective products to people, charge the for it, then make them pay again for the same product in hopes that it may actually work the next time. That's like rolling the dice and gambling, and I'm not in that kind of business and neither should GoDaddy. I would expect more from such a large company to take more care and effort into satisfying their customers rather than trying to scrape a few bucks here and there after selling defective services/products. I conducted a chargeback because they did not deliver on what was promised. You can't make someone agree to pay for something, then offer guarantees that it will work, then when it breaks, charge them for it and kick them to the curb. That's not how business works, and I'm surprised at this response trying to defend their actions. Unreal they would have such a deceptive policy and rip small businesses off over $41.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher. In working with our customer, we found that they failed to install the intermediate chain certificates. Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Would like to be provided the transcripts showing when and how you reached out to me. Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner. Took me 5 minutes to contact the owner and figure out what was going on. My email and phone records show the repeated attempts at reaching this department for an update. Own up to your company's flaw in this department, reimburse the customer, and fix the issue. Very simple solution to correct the issue. Business101 Is $70 really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud.
The response from GoDaddy is totally unacceptable. I have attached the screenshot of the receipt I received when I paid and in no place does it state it is an upgrade! It states I had paid for 1 month of 3 GB server for $6.08 and for the company to state it stated it was for an upgrade is false. If this was an error it was the company's fault and they should be obligated to give me, the customer what I thought I had paid for!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I would like to add, 1) I did not request the "Protected" status of my account, 2) I tried numerous times to explain this to GoDaddy via phone and email whle attempting to cancel services, 3) Godaddy (along w many other companies) send numerous emails on a regular basis making the import emails difficult to funnel out 4) their online system continually rejected my attempts to cancel my account, 5) if it were not for the Revdex.com's help GoDaddy would never have refunded me, 6) there are probably thousands of people experiencing this daily from this company.
Regards,[redacted]
[redacted]
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibility. These are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domain. As such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards
[redacted]
Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. Contrary to our customer’s statement, there was no requirement for renewal at the time the domain name was renewed on December 21, 2015. The domain in question was transferred out of our system the same day it was moved into our customers account, December 21, 2015. The renewal time of 1-year year moved with the domain name to the customer's new registrar. That time is not refundable. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant. However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn April 11, 2016 our customer contacted GoDaddy’s Customer Care Center. Our customer has expressed disappointment with the level of service provided during this interaction.Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have since connected with our customer to discuss their concerns. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO - GoDaddy
I do not accept Go Daddy's response. Please provide copies of the emails sent to me that were "renewal notices", as I did not receive them.Additionally, please provide an INVOICE & RECEIPT that was sent showing my card was charged, for what amount & when - they can't because one was NEVER sent.Their 5 day refund policy is completely unacceptable, because they DO NOT send confirmation of charges. I absolutely would have called if I had received notice my card was charged, but I received no such notice. When any company charges my credit card, I always receive an invoice & receipt. GoDaddy does not do this standard practice.They make money charges people's cards knowing full well the customer will be unaware until at least 30 days later when they receive their credit card statement, by then it's too late.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On April 21 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction. This was for the period ending April 21, 2015.On April 21 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 28 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bank. The issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the dispute. This chargeback removed the funds from GoDaddy for the email account renewal. Due to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative fee. Additionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within 14 days. If the email addresses are recreated within 14 days of the cancellation the emails should automatically restore to each email address. If the complainant does not do this before the 14 days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
what about the lost money for domain privacy fee registration from last year? This also did not provide me with privacy of my contact information and GoDaddy still took my money. I need $20.32 from last year as well as this year, which amounted to $20.32 for a total of $40.64 refunded back to me. As mentioned CLEARLY before, the godaddy system added domain privacy service without my knowledge. it forced me to pay for this service.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer has had over one year to address any technical concerns they may have had with GoDaddy’s support teams. Our customer was also offered a refund of the most recent renewal for whichever email plan was not desired. GoDaddy will not be able to incur the cost outlined by our customer due to their not addressing the technical issues in a timely manner. As an exception to our refund policy and gesture of goodwill, we will honor the prior offer to issue a refund of the most recent renewal for whichever email plan is canceled. Once our customer has canceled the chosen plan, they can contact our department for the offered refund at [redacted]@godaddy.com.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy account. Per our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the funds. The complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a check. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. Our customer’s complaints were previously addressed in Revdex.com Complaint: 11544671 on July 7, 2016. At that time we offered to reactivate the time remaining on our customer’s GoDaddy products. Because...
of our customer’s delay in responding to this offer we are limited to restoring their Online Store for 9 months. That product has now been restored to our customer’s GoDaddy account. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to GoDaddy’s 24/7 Customer Care Center on May 25, 2017...
inquiring where to locate the receipts for their account. Our customer was properly informed where to find the Order History section of their account. Our customer called back later the same day stating they wanted GoDaddy to provide them with PDF files for all receipts. Our customer was correctly informed this was not possible and they would need to gather those receipts themselves.Our customer’s concerns were also shared with our office. Our office followed up with the customer and informed them they could either print each receipt as a PDF or they could export each receipt as a .CSV file. They could then export this file into a spreadsheet program such as Excel. This would allow them to see everything broken down by receipt numbers, order date, product purchased etc. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The following link may be helpful for our customer in locating their receipts.Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]In June and July 2012, the complainant purchased the domains [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew these domains at the end of the initial one year term in 2013 and did so in a Good Faith effort to honor its agreements with the complainant. These domains subsequently renewed for another one year term in June 2014 and July 2014 per the complainant’s account preferences.For the most recent renewal, GoDaddy sent renewal notices for the domains [redacted] and [redacted] prior to the expiration date on:· March 7, 2014· April 6, 2014· May 6, 2014· May 25, 2014· May 31, 2014Renewal notices for [redacted] were sent prior to the expiration date on:· March 7, 2014· April 6, 2014· May 6, 2014· May 25, 2014· June 4, 2014Between July 2013 and October 2013, the complainant also purchased the domains [redacted]S, [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account. Per the complainant’s account preferences, each of these domains renewed automatically for an additional year at the end of the initial one year term.For the most recent renewals for [redacted]S and [redacted], GoDaddy sent renewal notices prior to the expiration date on:· April 6, 2014· May 6, 2014· June 2, 2014· June 21, 2014· June 30, 2014Renewal notices for [redacted], renewal notices were sent prior to the expiration date on:· April 26, 2014· May 25, 2014· June 21, 2014· July 10, 2014· July 21, 2014Renewal notices for TASTE OF [redacted] and [redacted] were sent prior to the expiration date on:· May 25, 2014· June 21, 2014· July 26, 2014· August 9, 2014· August 21, 2014GoDaddy sent renewal notices for [redacted] prior to the expiration date on:· June 29, 2014· July 26, 2014· August 23, 2014· September 8, 2014· September 22, 2014Renewal notices were sent for [redacted] prior to the expiration date on:· July 17, 2014· August 16, 2014· September 15, 2014· September 30, 2014· October 10, 2014The complainant also purchased the domain [redacted] as a new domain registration on June 11, 2014. Domains must be canceled within 120 hours of registration to be refund-eligible.On November 29, 2014 the complainant also contacted GoDaddy’s support chat team to request that GoDaddy provide a list of products that had automatically renewed over the past 6 months, and the complainant was provided with the correct information on how to review their purchases in their account’s Order History.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the domain renewals, GoDaddy proactively sent multiple notices to the complainant; however in most cases no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.Any applicable refunds have already been provided to the complainant, and GoDaddy is unable to provide the requested one year of hosting at no charge.EDUCATION:The following URL may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:[redacted]Future refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
This company did not make any good faith efforts at all. As indicated in my initial complaint, their Virtual Server immediately "failed" to even turn on during the initial setup phase. Their platform kept returning an error, and nobody was reachable by phone, email, or chat. Therefore, I deleted the server thinking that I could simply rebuild another one (which is what most companies do nowadays) under the monthly plan I was billed for, but that was not the case. Instead of allowing me to build another server after their first one failed during initial setup, they told me I would have to pay them again to build another server. What a joke. That's like selling a brand-new car to someone, and it doesn't even start. There are laws against this kind of thing, it's called FRAUD. You cannot sell defective products to people, charge the for it, then make them pay again for the same product in hopes that it may actually work the next time. That's like rolling the dice and gambling, and I'm not in that kind of business and neither should GoDaddy. I would expect more from such a large company to take more care and effort into satisfying their customers rather than trying to scrape a few bucks here and there after selling defective services/products. I conducted a chargeback because they did not deliver on what was promised. You can't make someone agree to pay for something, then offer guarantees that it will work, then when it breaks, charge them for it and kick them to the curb. That's not how business works, and I'm surprised at this response trying to defend their actions. Unreal they would have such a deceptive policy and rip small businesses off over $41.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher. In working with our customer, we found that they failed to install the intermediate chain certificates. Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Would like to be provided the transcripts showing when and how you reached out to me. Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner. Took me 5 minutes to contact the owner and figure out what was going on. My email and phone records show the repeated attempts at reaching this department for an update. Own up to your company's flaw in this department, reimburse the customer, and fix the issue. Very simple solution to correct the issue. Business101 Is $70 really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud.