Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 2, 2015, our customer purchased a Managed WordPress bundle via online...
transaction, which included a 3-month term of Managed WordPress hosting, a standard SSL and Office 365 starter email for one-year terms. Later that same day, our customer purchased a one month term of Office 365 Email Essentials for a one-month period. The Email Essentials plan has renewed monthly per our customer’s account preferences since purchase. GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 6, 2016, our customer contacted GoDaddy to request a refund of one of their email plans. They were properly informed that neither plan was refund-eligible at that time. Account management is a customer responsibilityGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. GoDaddy’s refund policy is available at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. If the complaint wishes to provide...
additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 5, 2014 the complainant purchased a Dedicated Linux Server for a one month term during a call to GoDaddy’s Customer Care Center. They subsequently renewed the server on a monthly basis on: • January 4, 2015• January 28, 2015• March 9, 2015On March 9, 2015 the complainant contacted GoDaddy’s Customer Care Center and requested assistance to enable the backup function on their Dedicated Linux Server.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. At this time the complainant’s Dedicated Server has been rebooted and the complainant can again reinitiate a backup request. Prior to rebooting the complaint’s Dedicated Server the associated websites remained active and did not impact GoDaddy’s 99.9% Service Uptime Guarantee.As a onetime exception in appreciation for the complainant selecting GoDaddy as their hosting provider we have added two additional months to the term of their Dedicated Linux Server.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 9, 2011, our customer purchased a domain name transfer via online...
transaction. Domain transfers allow customers to transfer their domain’s registration to GoDaddy. During this transaction, our customer purchased an additional 4 years of registration for the domain.On July 16, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:April 16, 2016May 16, 2016June 15, 2016June 30, 2016July 10, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On September 2 and 6, 2016, our customer contacted GoDaddy’s customer care requesting a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a domain registrar, GoDaddy pays registries when renewing or registering domain names on a customer’s behalf, and has a limited time frame in which we may be able to receive funds back from canceled domains. The domain was renewed in a good faith effort to uphold our agreements with the customer, and is past the period of refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenience. Once they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that plan. Instructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer’s additional concerns.
As stated in our original response, our customer canceled the cPanel hosting plan on September 1, 2016, during an online chat interaction with GoDaddy support. This action was acknowledged by our customer to the agent that was assisting them, and is the reason they were advised they would need to purchase a new plan if they wanted the websites to be active again.
GoDaddy also stated in our original response that we do not believe our customer’s intent was to cancel the cPanel hosting plan. This is why we made an exception to our Refund Policy and issued credit to our customer’s account for the time that was remaining on the canceled plan.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 17, 2016, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. In an Expired Domain Name Auction, the change of ownership will not be completed until forty-five days after the original date of expiration, which is approximately ten days after the close of the auction. This is outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. In the case of the domain in question, the previous owner renewed the domain name prior to the forty-five day period after the date of expiration. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. All applicable refunds have been refunded to the customer. GoDaddy is unable compensate the customer and will not reimburse any money the customer spent in marketing the domain. Our customer may find the following help articles useful: What happens after domain names expire? – https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 16, 2017, the complainant contacted our 24/7 Customer Care Center with regard to recent charges...
on their credit card. They were informed what was needed to access the account and cancel the services involved. No additional action was taken.Multiple chargebacks were initiated on September 28 and October 1, 2017. These chargebacks withdrew payments made to GoDaddy and the products were removed from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Chargeback fees are not waived by GoDaddy unless reversed by the financial institution involved. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online purchase for a...
two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing. The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Our Billing team reached out to the complainant on 2/8/2016 via phone and was able to locate the charge in question using a lookup with the full credit card number. A refund was provided and the credit card was removed. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 24, 2017, our customer contacted our support team to cancel the cPanel hosting...
plan in question.On July 26, 2017, our customer contacted our support team regarding the canceled cPanel and requested the content be restored. During this interaction, our customer purchased a new cPanel and paid a hosting restore fee. Upon completion of the restore the same day, we informed our customer we were only able to restore database content.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers which GoDaddy uses for disaster recovery. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting plan. The reason we charge a recovery attempt fee is not punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our support center on August 2, 2017, and was properly informed the restore fee was no longer refund eligible, however, as a gesture of goodwill, we have refunded the restore fee in question. Our customer should allow 5-7 business days for the funds to reflect with their financial institution.Regarding our customers’ experience with our support team, we will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year...
term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customers. ICANN made recent changes customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active. Our customer’s domain name is currently pending update per this verification. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. We understand our customer may be familiar with GoDaddy’s previous version its of Website Builder service. However, GoDaddy no longer offers that service on our website. The GoCentral service our customer purchased is functioning as intended.If our customer would like to accept our offer for an older version of GoDaddy’s Website Builder at no cost for a 3-month term, they may notify us at [email protected]. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
GoDaddy led me to believe I was still receiving the [redacted] discount they never informed me that they stopped offering it. Any normal business operating in good faith would let its clients know that they are no longer receiving a discounted rate. I AM CURRENTLY OFFERING TO SETTLE THIS DISPUTE FOR THE DIFFERENCE BETWEEN WHAT I PAID AND THE [redacted] DISCOUNT HAD IT REMAINED IN EFFECT. If my offer is rejected I will bring a class action lawsuit against Godaddy on behalf of all [redacted] members in the class. This is my last and final offer before I proceed with litigation.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, 2015 the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/7 Customer Care Center for a one-year term. As part of a promotional offer, the purchase included a free domain registration for a one-year term. The complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, 2015 the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, 2015 the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, 2015. The complainant also received a full refund for the hosting plan purchase on April 15, 2015. Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, 2015 the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, 2015. Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceled. As a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with 3 months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted]Cancelling Products [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 29, 2017, our customer activated a GoCentral trial for a 1-year term,...
receiving the first month at no cost. GoCentral is a proprietary, do-it-yourself, template based product to construct a website. The customer was to be billed for a year term following the 30-day trial.On August 29, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the service in question in good faith to honor agreements with our customer; our customer's financial institution declined payment. Our customer was informed via email of the next renewal attempt on September 8, 2017.On September 8, 2017, GoDaddy successfully renewed the service per our customer's account preferences and notified our customer. Our customer contacted our billing team following this transaction to dispute the renewal. Per their request, automatic renewal was disabled, and the remaining 11-months of service removed from the service and refunded. The service expiration reverted to September 29, 2017.On September 29, 2017, GoDaddy was instructed to not renew the service per our customer’s account preferences. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment. After this period ended, the site was suspended for nonpayment.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 9, 2017, our customer contacted our Customer Care team and renewed the service for a 1-month term. Their website is active. GoDaddy is declining our customer’s request for additional services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 2, 2015, our customer purchased a Managed WordPress bundle via online...
transaction, which included a 3-month term of Managed WordPress hosting, a standard SSL and Office 365 starter email for one-year terms. Later that same day, our customer purchased a one month term of Office 365 Email Essentials for a one-month period. The Email Essentials plan has renewed monthly per our customer’s account preferences since purchase. GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 6, 2016, our customer contacted GoDaddy to request a refund of one of their email plans. They were properly informed that neither plan was refund-eligible at that time. Account management is a customer responsibilityGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. GoDaddy’s refund policy is available at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. If the complaint wishes to provide...
additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 5, 2014 the complainant purchased a Dedicated Linux Server for a one month term during a call to GoDaddy’s Customer Care Center. They subsequently renewed the server on a monthly basis on: • January 4, 2015• January 28, 2015• March 9, 2015On March 9, 2015 the complainant contacted GoDaddy’s Customer Care Center and requested assistance to enable the backup function on their Dedicated Linux Server.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. At this time the complainant’s Dedicated Server has been rebooted and the complainant can again reinitiate a backup request. Prior to rebooting the complaint’s Dedicated Server the associated websites remained active and did not impact GoDaddy’s 99.9% Service Uptime Guarantee.As a onetime exception in appreciation for the complainant selecting GoDaddy as their hosting provider we have added two additional months to the term of their Dedicated Linux Server.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 9, 2011, our customer purchased a domain name transfer via online...
transaction. Domain transfers allow customers to transfer their domain’s registration to GoDaddy. During this transaction, our customer purchased an additional 4 years of registration for the domain.On July 16, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:April 16, 2016May 16, 2016June 15, 2016June 30, 2016July 10, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On September 2 and 6, 2016, our customer contacted GoDaddy’s customer care requesting a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a domain registrar, GoDaddy pays registries when renewing or registering domain names on a customer’s behalf, and has a limited time frame in which we may be able to receive funds back from canceled domains. The domain was renewed in a good faith effort to uphold our agreements with the customer, and is past the period of refund eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenience. Once they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that plan. Instructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer’s additional concerns.
As stated in our original response, our customer canceled the cPanel hosting plan on September 1, 2016, during an online chat interaction with GoDaddy support. This action was acknowledged by our customer to the agent that was assisting them, and is the reason they were advised they would need to purchase a new plan if they wanted the websites to be active again.
GoDaddy also stated in our original response that we do not believe our customer’s intent was to cancel the cPanel hosting plan. This is why we made an exception to our Refund Policy and issued credit to our customer’s account for the time that was remaining on the canceled plan.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 17, 2016, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. In an Expired Domain Name Auction, the change of ownership will not be completed until forty-five days after the original date of expiration, which is approximately ten days after the close of the auction. This is outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. In the case of the domain in question, the previous owner renewed the domain name prior to the forty-five day period after the date of expiration. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. All applicable refunds have been refunded to the customer. GoDaddy is unable compensate the customer and will not reimburse any money the customer spent in marketing the domain. Our customer may find the following help articles useful: What happens after domain names expire? – https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 16, 2017, the complainant contacted our 24/7 Customer Care Center with regard to recent charges...
on their credit card. They were informed what was needed to access the account and cancel the services involved. No additional action was taken.Multiple chargebacks were initiated on September 28 and October 1, 2017. These chargebacks withdrew payments made to GoDaddy and the products were removed from the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Chargeback fees are not waived by GoDaddy unless reversed by the financial institution involved. GoDaddy incurs costs to handle chargebacks, including staff and transactional costs.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online purchase for a...
two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing. The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Our Billing team reached out to the complainant on 2/8/2016 via phone and was able to locate the charge in question using a lookup with the full credit card number. A refund was provided and the credit card was removed. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 24, 2017, our customer contacted our support team to cancel the cPanel hosting...
plan in question.On July 26, 2017, our customer contacted our support team regarding the canceled cPanel and requested the content be restored. During this interaction, our customer purchased a new cPanel and paid a hosting restore fee. Upon completion of the restore the same day, we informed our customer we were only able to restore database content.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers which GoDaddy uses for disaster recovery. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting plan. The reason we charge a recovery attempt fee is not punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our support center on August 2, 2017, and was properly informed the restore fee was no longer refund eligible, however, as a gesture of goodwill, we have refunded the restore fee in question. Our customer should allow 5-7 business days for the funds to reflect with their financial institution.Regarding our customers’ experience with our support team, we will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2016, our customer purchased the domain in question for a one-year...
term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customers. ICANN made recent changes customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active. Our customer’s domain name is currently pending update per this verification. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. We understand our customer may be familiar with GoDaddy’s previous version its of Website Builder service. However, GoDaddy no longer offers that service on our website. The GoCentral service our customer purchased is functioning as intended.If our customer would like to accept our offer for an older version of GoDaddy’s Website Builder at no cost for a 3-month term, they may notify us at [email protected]. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
GoDaddy led me to believe I was still receiving the [redacted] discount they never informed me that they stopped offering it. Any normal business operating in good faith would let its clients know that they are no longer receiving a discounted rate. I AM CURRENTLY OFFERING TO SETTLE THIS DISPUTE FOR THE DIFFERENCE BETWEEN WHAT I PAID AND THE [redacted] DISCOUNT HAD IT REMAINED IN EFFECT. If my offer is rejected I will bring a class action lawsuit against Godaddy on behalf of all [redacted] members in the class. This is my last and final offer before I proceed with litigation.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, 2015 the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/7 Customer Care Center for a one-year term. As part of a promotional offer, the purchase included a free domain registration for a one-year term. The complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, 2015 the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, 2015 the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, 2015. The complainant also received a full refund for the hosting plan purchase on April 15, 2015. Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, 2015 the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, 2015. Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceled. As a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with 3 months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted]Cancelling Products [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 29, 2017, our customer activated a GoCentral trial for a 1-year term,...
receiving the first month at no cost. GoCentral is a proprietary, do-it-yourself, template based product to construct a website. The customer was to be billed for a year term following the 30-day trial.On August 29, 2017, per our customer's account preferences, GoDaddy attempted to automatically renew the service in question in good faith to honor agreements with our customer; our customer's financial institution declined payment. Our customer was informed via email of the next renewal attempt on September 8, 2017.On September 8, 2017, GoDaddy successfully renewed the service per our customer's account preferences and notified our customer. Our customer contacted our billing team following this transaction to dispute the renewal. Per their request, automatic renewal was disabled, and the remaining 11-months of service removed from the service and refunded. The service expiration reverted to September 29, 2017.On September 29, 2017, GoDaddy was instructed to not renew the service per our customer’s account preferences. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment. After this period ended, the site was suspended for nonpayment.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 9, 2017, our customer contacted our Customer Care team and renewed the service for a 1-month term. Their website is active. GoDaddy is declining our customer’s request for additional services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.
Regards,
[redacted]