[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
my complaint was specifically to the treatment I received, which it appears even the 'office of the CEO, call center agent cannot wrap his head around. Please review my actual complaint, the reason for my complaint, my chat log, and reply accordingly, this is deplorable.
Thank you GodDaddy for not standing behind your flawed product that does not work. Screw me once, but you will not screw me twice; and your choosing to end a 10 year purchasing relationship. Beware, that public opinion of one being ripped off can have far reaching and longer lasting than any $25 was worth. Yes our webs will be relocated at the end of our current hosting, as I would not pay Godaddy a peny more, as your a crooked company
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The Protected Registration service our customer elected to add to their domain name at the time of purchase has functioned as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation process. Our customer was informed on October 1, 2017 of the process to cancel Protected Registration and was additionally instructed to contact us 72 hours after adding 2-step authentication to finalize the process in removing Protected Registration. Our customer chose to not follow those steps and as such the domain name renewed.Following our previous response, our customer has accessed their GoDaddy account and cancelled the Protected Registration from their domain name and GoDaddy has issued a refund for the renewal cost of the Protected Registration. Again, the domain name is no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn regards to the complainant’s concerns unwanted email messages, they registered a domain name on August 16, 2015 during an online transaction. Prior to completing the purchase, the complainant was provided the option to add private registration services to the domain name. Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates, and other information in the WHOIS listing. It appears the complainant’s information may have been gathered from the WHOIS listing for their domain name.In regards to the complainants hosting concerns, on June 26, 2009 they purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 14 2015. This suspension was the last step in the End-of-Life process of the hosting plan. Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed), it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have connected with the complainant and provided them with a Windows Hosting plan for a one-year term at no cost. Additionally, we are working with our data recovery teams to attempt to recover the site. EDUCATION:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I load the website domain that I wish to purchase it loaded an ad for GoDaddy.com. The domain name is unique enough that if I didn't put it in on GoDaddy the name would NEVER have been "purchased" in the first place. It's VERY shady business practice for them to purchase the names under an affiliated company and then try to sell them back to the customer at an increased price. This business practice needs to be stopped! I'm writing the AG to let them know how GoDaddy conducts business.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 16, 2014, our customer purchased the domain name in question for a...
one-year term via online transaction. During this transaction, they opted to add Protected Registration, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. The steps to cancel Protected Registration are found at: [redacted]The domain in question has renewed on a yearly basis.On December 7, 2016, our customer contacted GoDaddy’s customer care to renew a number of domain names, and also to cancel the domain in question. Our customer care also discussed the process required to cancel, and informed our customer of the timeframe to do so. This action was not taken until January 9, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer’s domain was canceled with 45 days of the automatic renewal, they were provided a refund in accordance with GoDaddy’s refund policy. The Protected Registration bundle was no longer refund-eligible at that time.GoDaddy’s refund policy is available at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn July 26, 2012 our customer purchased a Domain Name Backorder via an online transaction. Our Domain Backorder service helps our customers attempt to acquire a domain name if it becomes available for registration. Placing a Backorder does not guarantee acquisition of the domain name.On July 26, 2015 our customer cancelled their Domain Backorder Service.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The article our customer mentions is correct. Refund requests for our Domain Name Backorder service made after 45-days of purchase will be provided in the form of In-Store Credit. As such, GoDaddy has provided a full refund in the amount of $20.99 for the canceled Domain Backorder service as In-Store Credit, available for future purchases with GoDaddy. Education:Our customer may find the following GoDaddy support articles helpful:What are Domain Backorders? https://www.godaddy.com/help/what-are-domain-backorders-597Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question. We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via...
online transaction with no help from our Customer Care Center. This domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domain. Our customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewal. Per our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, 2016 and December 25, 2016. These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was taken. Our customer was sent failed billing notifications on December 31, 2016, January 4, 2017 and January 11, 2017. Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided 42 days of service to our customer at no cost following expiration. Our customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/7 Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting plan. Our customer declined.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 10, 2017, per our customer’s account preferences, GoDaddy attempted to renew...
the domain in question for a 1-year term, however, our customer's financial institution declined payment. GoDaddy proactively sent renewal notices prior to expiration on July 10 and August 4, 2017 to inform our customer the domain would renew in accordance with their account settings unless action was taken. Following the failed renewal attempt, our customer was notified another attempt would be made unless action was taken. The domain was renewed per our customer’s account preferences on August 21, 2017.GoDaddy provides customers with full control over renewal preferences. Customers may log into their account and modify those preferences at any time. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Refund Policy, the transaction is refund eligible if canceled within 45 days of the renewal. Once canceled, our customer may contact our Customer Care teams to request a refund.Our customer may also find the following articles helpful:GoDaddy Refund Policy:[redacted]Cancel my domain:[redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a...
three-year term over the phone with a representative. On April 3, 2016, our customer connected with our 24/7 Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart software. Our customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administrators. Our teams worked quickly to resolve the issue and minimize any impact to our customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being used. These issues were not related to the functionality of the hosting platform. Instead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in question. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 13, 2016, our customer completed a transaction for an auction listing for...
the domain name in question via an online transaction through the GoDaddy Auctions website. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The seller who listed the domain name was not the Registrant and did not have possession of the domain name. As such the transaction was cancelled and our customer was refunded in full for the failed auction transaction on August 19, 2016. Our customer may find the following article helpful: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faq Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Should the complainant provide more...
information to our office directly via [email protected], our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 6, 2017, our customer purchased GoDaddy’s GoCentral Business Plus...
service for a 3three year term during a call with our cCustomer cCare center. On March 18, 2017, our customer contacted our cCustomer Ccare center to request a refund of their GoCentral Business Plus plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetimeone-time exception to GoDaddy’s Refund policy we will provide a refund for the time remaining on this service upon its cancellation. If our customer wishes to take advantage of this offer they can reach out to this office directly via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf. Account management, including cancellation of unwanted items, is a customer responsibility. Our customer may be able to cancel the protected registration and domains directly from within their account. If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed. Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 10, 2016, our customer purchased a website hosting plan for a 3-month term...
via online transaction. This is for the period ending January 10, 2017.On January 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 3-month term and did so in a good faith effort to honor its agreements with our customer. Following the successful renewal, our customer contacted our customer care team to request a refund for the renewal transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has been unsuccessful in connecting with our customer to discuss their concerns.A full refund for the product renewal transaction was processed on January 10, 2017 during our customer’s support interaction. Our customer was properly informed it may take 5 to 7 days for the funds to be reflected with their financial institution. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2015, our customer contacted our Customer Care team due to an issue with their Website Builder’s contact form not working on certain mobile devices. During two troubleshooting sessions, GoDaddy was not able to replicate the matter, but upon the third attempt with a supervisor, we were able to do so. Per our standard operating procedure, the matter was escalated to our advanced product specialists to further test, identify, and fix the problem. This process may take up to 72 hours, of which our customer had been informed.On June 22, 2015, our customer called our Customer Care team asking for the matter to be expedited. On June 23, 2015, it was believed that the issue had been fixed; however, the customer notified us on June 24, 2015, that they were still having trouble. It was determined that the contact form functioned correctly when tested using an Android device and did not function when using an iOS device. The matter was then re-escalated for further evaluation.On June 25, 2015, GoDaddy’s developers discovered that this was an unknown variation to another issue they had previously identified. GoDaddy’s Website Builder allows a customer’s website to be displayed differently from the desktop version when viewed by mobile devices (e.g. smart phones, tablets, etc.). The problem our customer is experiencing occurs when they enable a “shadow effect” feature on one or more of the various page elements (i.e. the customer’s contact form). This feature creates a shadow effect around the element, providing a perception of depth to the website. While the website functions perfectly when viewed by a computer, when viewed in a mobile environment, the feature was preventing viewers to the site from submitting their contact information via the form. Our developers were aware of the shadow effect feature causing issues with some websites’ navigation buttons, but were unaware that this could also negatively affect contact forms.Our developers have disabled the shadow effect feature within the customer's Website Builder settings, allowing their contact form to work as intended. This issue will be resolved with a future update to the application which we have communicated to our customer. We have asked that they refrain from re-enabling the shadow effect feature at this time as it will disable the contact form in the mobile version of their site.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. The site is working correctly without the shadow effect feature, which will be fixed in a future release. As a gesture of good will, GoDaddy added two additional months of renewal to the customer’s Website Builder, extending the expiration date from April 22, 2015 to June 22, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer...
purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term. A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms. On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder. On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
my complaint was specifically to the treatment I received, which it appears even the 'office of the CEO, call center agent cannot wrap his head around. Please review my actual complaint, the reason for my complaint, my chat log, and reply accordingly, this is deplorable.
Thank you GodDaddy for not standing behind your flawed product that does not work. Screw me once, but you will not screw me twice; and your choosing to end a 10 year purchasing relationship. Beware, that public opinion of one being ripped off can have far reaching and longer lasting than any $25 was worth. Yes our webs will be relocated at the end of our current hosting, as I would not pay Godaddy a peny more, as your a crooked company
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The Protected Registration service our customer elected to add to their domain name at the time of purchase has functioned as advertised, keeping the domain name from expiring and being canceled without following the outlined cancellation process. Our customer was informed on October 1, 2017 of the process to cancel Protected Registration and was additionally instructed to contact us 72 hours after adding 2-step authentication to finalize the process in removing Protected Registration. Our customer chose to not follow those steps and as such the domain name renewed.Following our previous response, our customer has accessed their GoDaddy account and cancelled the Protected Registration from their domain name and GoDaddy has issued a refund for the renewal cost of the Protected Registration. Again, the domain name is no longer refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn regards to the complainant’s concerns unwanted email messages, they registered a domain name on August 16, 2015 during an online transaction. Prior to completing the purchase, the complainant was provided the option to add private registration services to the domain name. Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates, and other information in the WHOIS listing. It appears the complainant’s information may have been gathered from the WHOIS listing for their domain name.In regards to the complainants hosting concerns, on June 26, 2009 they purchased a domain name registration for a one-year term during an online transaction. The complainant was provided a free shared hosting plan to use with their domain name registration. From time to time a company must make the difficult decision to cease (End-of-life or EOL) a particular product or service to improve and offer next generation products for customers. As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful.On May 12, 2015, an email notification was sent to the complainant advising their hosting plan would be retired. The notice included instructions they may use to migrate their website content to a new hosting plan. The notice also indicated the hosting plan that was utilized by the complainant would be suspended on July 14 2015. This suspension was the last step in the End-of-Life process of the hosting plan. Prior to the cancellation of the service, GoDaddy provided an additional twenty days after the initial suspension to allow the complainant to migrate their website content to a new hosting plan.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed), it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have connected with the complainant and provided them with a Windows Hosting plan for a one-year term at no cost. Additionally, we are working with our data recovery teams to attempt to recover the site. EDUCATION:The complainant may find the following articles from our help center useful:Migrating Windows Classic accounts: FrontPage & Access end of support: https://www.godaddy.com/help/migrating-windows-classic-accounts-frontpage-and-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I load the website domain that I wish to purchase it loaded an ad for GoDaddy.com. The domain name is unique enough that if I didn't put it in on GoDaddy the name would NEVER have been "purchased" in the first place. It's VERY shady business practice for them to purchase the names under an affiliated company and then try to sell them back to the customer at an increased price. This business practice needs to be stopped! I'm writing the AG to let them know how GoDaddy conducts business.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 16, 2014, our customer purchased the domain name in question for a...
one-year term via online transaction. During this transaction, they opted to add Protected Registration, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. The steps to cancel Protected Registration are found at: [redacted]The domain in question has renewed on a yearly basis.On December 7, 2016, our customer contacted GoDaddy’s customer care to renew a number of domain names, and also to cancel the domain in question. Our customer care also discussed the process required to cancel, and informed our customer of the timeframe to do so. This action was not taken until January 9, 2017.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer’s domain was canceled with 45 days of the automatic renewal, they were provided a refund in accordance with GoDaddy’s refund policy. The Protected Registration bundle was no longer refund-eligible at that time.GoDaddy’s refund policy is available at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement • Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn July 26, 2012 our customer purchased a Domain Name Backorder via an online transaction. Our Domain Backorder service helps our customers attempt to acquire a domain name if it becomes available for registration. Placing a Backorder does not guarantee acquisition of the domain name.On July 26, 2015 our customer cancelled their Domain Backorder Service.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The article our customer mentions is correct. Refund requests for our Domain Name Backorder service made after 45-days of purchase will be provided in the form of In-Store Credit. As such, GoDaddy has provided a full refund in the amount of $20.99 for the canceled Domain Backorder service as In-Store Credit, available for future purchases with GoDaddy. Education:Our customer may find the following GoDaddy support articles helpful:What are Domain Backorders? https://www.godaddy.com/help/what-are-domain-backorders-597Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question. We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via...
online transaction with no help from our Customer Care Center. This domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domain. Our customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewal. Per our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, 2016 and December 25, 2016. These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was taken. Our customer was sent failed billing notifications on December 31, 2016, January 4, 2017 and January 11, 2017. Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided 42 days of service to our customer at no cost following expiration. Our customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/7 Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting plan. Our customer declined.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 10, 2017, per our customer’s account preferences, GoDaddy attempted to renew...
the domain in question for a 1-year term, however, our customer's financial institution declined payment. GoDaddy proactively sent renewal notices prior to expiration on July 10 and August 4, 2017 to inform our customer the domain would renew in accordance with their account settings unless action was taken. Following the failed renewal attempt, our customer was notified another attempt would be made unless action was taken. The domain was renewed per our customer’s account preferences on August 21, 2017.GoDaddy provides customers with full control over renewal preferences. Customers may log into their account and modify those preferences at any time. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Refund Policy, the transaction is refund eligible if canceled within 45 days of the renewal. Once canceled, our customer may contact our Customer Care teams to request a refund.Our customer may also find the following articles helpful:GoDaddy Refund Policy:[redacted]Cancel my domain:[redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a...
three-year term over the phone with a representative. On April 3, 2016, our customer connected with our 24/7 Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart software. Our customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administrators. Our teams worked quickly to resolve the issue and minimize any impact to our customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being used. These issues were not related to the functionality of the hosting platform. Instead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in question. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 13, 2016, our customer completed a transaction for an auction listing for...
the domain name in question via an online transaction through the GoDaddy Auctions website. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The seller who listed the domain name was not the Registrant and did not have possession of the domain name. As such the transaction was cancelled and our customer was refunded in full for the failed auction transaction on August 19, 2016. Our customer may find the following article helpful: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faq Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Should the complainant provide more...
information to our office directly via [email protected], our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 6, 2017, our customer purchased GoDaddy’s GoCentral Business Plus...
service for a 3three year term during a call with our cCustomer cCare center. On March 18, 2017, our customer contacted our cCustomer Ccare center to request a refund of their GoCentral Business Plus plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a onetimeone-time exception to GoDaddy’s Refund policy we will provide a refund for the time remaining on this service upon its cancellation. If our customer wishes to take advantage of this offer they can reach out to this office directly via email at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf. Account management, including cancellation of unwanted items, is a customer responsibility. Our customer may be able to cancel the protected registration and domains directly from within their account. If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed. Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 10, 2016, our customer purchased a website hosting plan for a 3-month term...
via online transaction. This is for the period ending January 10, 2017.On January 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 3-month term and did so in a good faith effort to honor its agreements with our customer. Following the successful renewal, our customer contacted our customer care team to request a refund for the renewal transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has been unsuccessful in connecting with our customer to discuss their concerns.A full refund for the product renewal transaction was processed on January 10, 2017 during our customer’s support interaction. Our customer was properly informed it may take 5 to 7 days for the funds to be reflected with their financial institution. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2015, our customer contacted our Customer Care team due to an issue with their Website Builder’s contact form not working on certain mobile devices. During two troubleshooting sessions, GoDaddy was not able to replicate the matter, but upon the third attempt with a supervisor, we were able to do so. Per our standard operating procedure, the matter was escalated to our advanced product specialists to further test, identify, and fix the problem. This process may take up to 72 hours, of which our customer had been informed.On June 22, 2015, our customer called our Customer Care team asking for the matter to be expedited. On June 23, 2015, it was believed that the issue had been fixed; however, the customer notified us on June 24, 2015, that they were still having trouble. It was determined that the contact form functioned correctly when tested using an Android device and did not function when using an iOS device. The matter was then re-escalated for further evaluation.On June 25, 2015, GoDaddy’s developers discovered that this was an unknown variation to another issue they had previously identified. GoDaddy’s Website Builder allows a customer’s website to be displayed differently from the desktop version when viewed by mobile devices (e.g. smart phones, tablets, etc.). The problem our customer is experiencing occurs when they enable a “shadow effect” feature on one or more of the various page elements (i.e. the customer’s contact form). This feature creates a shadow effect around the element, providing a perception of depth to the website. While the website functions perfectly when viewed by a computer, when viewed in a mobile environment, the feature was preventing viewers to the site from submitting their contact information via the form. Our developers were aware of the shadow effect feature causing issues with some websites’ navigation buttons, but were unaware that this could also negatively affect contact forms.Our developers have disabled the shadow effect feature within the customer's Website Builder settings, allowing their contact form to work as intended. This issue will be resolved with a future update to the application which we have communicated to our customer. We have asked that they refrain from re-enabling the shadow effect feature at this time as it will disable the contact form in the mobile version of their site.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. The site is working correctly without the shadow effect feature, which will be fixed in a future release. As a gesture of good will, GoDaddy added two additional months of renewal to the customer’s Website Builder, extending the expiration date from April 22, 2015 to June 22, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our customer...
purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term. A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms. On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder. On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy