Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the...
domain in question when speaking with a GoDaddy support agent. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration. On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to contact the owner of domain in question but has not received a reply. Additionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently stand. GoDaddy will contact the owners of a domain in this situation with the information publically available. However, this does not always guarantee a timely response. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a...
five-year term with Content Migration for one domain name. Our customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalf. On April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting plan. Our customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questions. Our Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
HelloEvidence is presented in a twisted, godaddy specific, manner. Agreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular account. Reason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transfer. It is my understanding that a cancellation of service does not entitle payment for that same service. Only to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddy. Lack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 13, 2016, our customer contacted GoDaddy to discuss options for moving two...
websites from their existing hosting service, which is scheduled to be discontinued. Our customer was presented with several hosting options for their sites.On August 9, 2016, our customer contacted GoDaddy and purchased a Managed [redacted] plan to host their sites.On October 12, 2016, our customer contacted GoDaddy regarding a renewal charge for their original hosting. The renewal transaction and original hosting service were canceled and the charge refunded. Unfortunately, our customer did not have a backup copy of a site still being hosted under the original hosting.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery. Per our terms of service, it is a customer responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our administrators were able to locate a recent copy of our customer’s site and have moved it to their Managed [redacted] account. Our customer has been notified of this via email.We understand this was a frustrating experience for our customer, and as a goodwill gesture, we have extended their paid services for the account in question by 1 year at no cost, in addition to waiving our standard fees for data recovery work.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The services purchased and refunded resulting in the In-Store Credit were purchased in January 2014, and refunded to In-Store Credit in March 2014, prior to the payment method’s expiration. Refunds not made to In-Store Credit can only be sent back to the original payment method involved with the transaction.Again, our payment processing team has confirmed that the financial institution, KeyBank National Association, has not rejected the funds dispersed by GoDaddy as a refund. Only in the case that the financial institution rejects the refund will GoDaddy be able to issue a check.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· Domain Name Transfer AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The complainant purchased a domain name transfer online for a one-year term on December 15, 2014. The purchase of a transfer includes the domain transfer itself, including any time remaining on the domain at the current registrar and one additional year. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have reached out to the complainant directly to address their concerns. We also provided a $4 refund on the purchase of the transfer as a goodwill gesture. The complainant accepted and was appreciative of us reaching out to them. We consider this matter resolved.EDUCATION:The following URL’s may be helpful to the complainant regarding our domain transfers and refund policy:Domain Name Transfer FAQs:https://support.godaddy.com/help/article/6870/domain-name-transfer-faqGoDad...⇄ Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
godaddy contacted me about other domains. Not the one in question and used a credit card that was not authorized. They have refunded me a partial refund and I accept that is at this point as fair as they can be EVEN THOUGH their website lead me to believe that I had canceled what needed to be canceled. I also felt it incredibly inconvenient and risky to have to provide them my license to cancel something so stupid. IF AT POSSIBLE, please encourage GoDaddy to make it clear before purchase what a hassle this is. ALSO, if at all at possible encourage GoDady to renew for the shortest period of time (1 year) instead of 3 years or whatever was originally purchased. If they would have renewed for only 1 year I could have lived with that much more comfortably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with them. GoDaddy gave me nothing for the money they charged. They simply took the money for no service rendered. It is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract. Any contract, to be valid, has to have "Consideration". The meaning of "Consideration" means both parties have to give something in return for what is received. In other words you cannot take money from someone when no service or product is exchanged for the funds received. I believe GODaddy is probably earning millions from this deceptive business practice. I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirable. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Renewal emails did not clearly call out the terms of refunds for my specific domain. Instead, they give generic text and a link to their lengthy lawyer-speak terms. Their true terms for the refund (after 5 days only the privacy portion can be refunded) are deeply hidden in their website and in their lawyer-speak. Also such terms are unusual in the course of general commerce, thus raising the expectation that such terms are clearly and simply communicated and not hidden inside walls of generic text.I believe that GoDaddy has not made a good-faith effort to clearly communicate the terms of the specific domains for which a refund is sought.
Regards,
[redacted]
I filed with FTC and The Internet Crime Complaint Center today. At least GoDaddy admitted I renewed for one year. Reply to original complaint they said I renewed for two years and charged back to cheat them. There were a total of three charges of 32.32. One was charged back as a duplicate due to their system freezing. There was a second chargeback for $16.99 hosting. It was corrected and I don't know why the bank charged it back. I assume error. The bank corrected and noted my records. "On February 3, 2017, our customer manually renewed [redacted] and [redacted] via online transaction for a one-year term."I think GoDaddy has contacts at banks and when there is a lucurative offer on the table for domain names they get the bank contact to do chargebacks so they can take the name. They give no notice to the customer because they have to hold the name 84 days before selling it but many people don't know the name is gone if holding it for future use. I held takeitgames about two years. I would not have known if a rep had not told me while I was discussing instructionalwriters. I think their bank contact made a mistake and charged back 16.99 dollars instead of 32.34 because I paid for .net and .com. This is when God gives you a break. Most people who complained on the forums did't know why there was a chargeback when they lost their names. I sent the account numbers GoDaddy provided me for chageback to my bank and the response is below. The bank said claim amounts were 32.34 and 16.99 for total 49.33. There have been no other chargebacks on my account.Date posted:02/06/2017 Amount:$49.33 Here are the details you requested about the transaction(s): Thank you for your response. Upon review, the only two transactions that we took financial action against are one for $32.34 and one for $16.99. The other $32.34 charge is for reference only.
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement• Quick Shopping Cart Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On April 29, 2014, our customer purchased Quick Shopping Cart for 1 month. Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offer. If they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not the recipient of these funds.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
Our customer mentioned TransArmor in their complaint. They may wish to visit the address below for more information regarding this service offered by the merchant provider.
https://www.firstdata.com/en_us/smallbusiness/transarmor.html
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The customer ([redacted]) is dead and since it is not "co-managed" I have no access to the customers account. The customer ([redacted]) was permitted to use my information one time only. I am sorry you have difficulty understanding this. Therefore I had no way to access [redacted]'s account, and see that my payment was the payment listed on file; nor to stop the renewal. Can you point me to where in your documentation it grants access to [redacted]'s account without his username and password so that I could have stopped this renewal? You guys are being ridiculous; especially considering I am not even demanding a refund but rather the renewal be applied to my domains since [redacted] is Dead, and has not had a website or used his email in years. Thee obit can be found here: [redacted] -- such callousness on Godaddy's behalf is ... unprofessional.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainant’s refunds have been processed, and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer.Since the April 7, 2016 transactions processed online by our customer, no additional orders have been placed within the account related to this complaint. Any GoDaddy charges after this date would be associated with an account unrelated to this complaint, and our customer can contact our Billing team for assistance with questions they may have regarding that account.Regarding our customer’s request to put the site back up, the domain is currently in a status that allows them to recover it from within their account, however, the option to do so is time sensitive. As for the website content, the Website Builder has already been canceled and refunded per our original response. Our customer will need to repurchase Website Builder if their desire is to have the website active again. Should our customer choose to do so, GoDaddy support can attempt to restore the website from the canceled Website Builder plan. This option is also time sensitive, as the content would be retrieved from our disaster recovery backups, which are kept for a limited time. Typically, there is a charge for data recovery, however, GoDaddy will waive the fees in this case as a onetime exception. Our customer will need to contact support after purchasing a new Website Builder plan to request a restore of the content.Our customer may find the following article useful in recovering their domain.Recovering Expired Domain Names – Domains[redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous response. Due to suspicious information used by our customer for the transaction, additional information was requested to confirm the transaction was valid. As the requested information was not provided in a timely manner, the product was removed from the associated account and the transaction was refunded in full to the original payment method utilized.GoDaddy reserves the right to take action it deems necessary in its fraud prevention efforts as outlined in Section 10 of the Universal Terms of Service agreement that the complainant agreed to when making their purchase. Once the necessary identification documents were provided, the account was unlocked. However, our Verification Office was not able to re-instate the original charge, previously refunded in full. A charge was placed in the account's Shopping Cart for our customer to process. Once the charge is processed, the domain name registration can then be returned to the account.Our customer has not taken the steps as outlined by our verification office so the domain name can be returned to the account. Additionally, it appears our customer wishes to take this outside of the Revdex.com’s purview by requesting the registered agent. If this is the case, Our customer can reach out to our office directly at [email protected] and reference this complaint to request the email for GoDaddy’s registered agent.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. As stated, the concern pertaining to our representative is being handled internally. Any steps which may be taken are not discussed with our customer’s as they are internal matters. We are sorry our customer feels they were “intentionally misled” as that was not the case. Also as stated, the decision to change the release date of this prefix was made by the Federal Communication Commission (FCC) and not Freedom Voice or GoDaddy. This date adjustment was outside of our control and publicly posted on several websites prior to June 2, 2017. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 3, 2016, our customer purchased a Windows Virtual Private Server plan for...
a one-month term via an online transaction.On November 7, 2016, our customer cancelled their server plan. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund. However, on November 8, 2016 our customer contacted GoDaddy support teams to request a refund for the server plan cancelled the day prior. During these interactions the customer was informed that they were not eligible for a refund per our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. A chargeback was initiated on the server plan on November 8, 2016 after our customer was informed they were not eligible for a refund. This chargeback withdrew payments made to GoDaddy. At this time the order in question in no longer eligible for refund. The chargeback that was initiated against the order in question, withdrew the funds paid to GoDaddy, and as such, we are unable to consider providing any goodwill gestures or refunds at this time. Our customer may find the following support link helpful: Refund Policy: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy.com
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answer. YES, it was renewed on Feb 24th, order #[redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04th. THAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24th. In order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it again. Have I made myself clear, sir?
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the...
domain in question when speaking with a GoDaddy support agent. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration. On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to contact the owner of domain in question but has not received a reply. Additionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently stand. GoDaddy will contact the owners of a domain in this situation with the information publically available. However, this does not always guarantee a timely response. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a...
five-year term with Content Migration for one domain name. Our customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalf. On April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting plan. Our customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questions. Our Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
HelloEvidence is presented in a twisted, godaddy specific, manner. Agreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular account. Reason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transfer. It is my understanding that a cancellation of service does not entitle payment for that same service. Only to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddy. Lack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 13, 2016, our customer contacted GoDaddy to discuss options for moving two...
websites from their existing hosting service, which is scheduled to be discontinued. Our customer was presented with several hosting options for their sites.On August 9, 2016, our customer contacted GoDaddy and purchased a Managed [redacted] plan to host their sites.On October 12, 2016, our customer contacted GoDaddy regarding a renewal charge for their original hosting. The renewal transaction and original hosting service were canceled and the charge refunded. Unfortunately, our customer did not have a backup copy of a site still being hosted under the original hosting.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery. Per our terms of service, it is a customer responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our administrators were able to locate a recent copy of our customer’s site and have moved it to their Managed [redacted] account. Our customer has been notified of this via email.We understand this was a frustrating experience for our customer, and as a goodwill gesture, we have extended their paid services for the account in question by 1 year at no cost, in addition to waiving our standard fees for data recovery work.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The services purchased and refunded resulting in the In-Store Credit were purchased in January 2014, and refunded to In-Store Credit in March 2014, prior to the payment method’s expiration. Refunds not made to In-Store Credit can only be sent back to the original payment method involved with the transaction.Again, our payment processing team has confirmed that the financial institution, KeyBank National Association, has not rejected the funds dispersed by GoDaddy as a refund. Only in the case that the financial institution rejects the refund will GoDaddy be able to issue a check.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· Domain Name Transfer AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The complainant purchased a domain name transfer online for a one-year term on December 15, 2014. The purchase of a transfer includes the domain transfer itself, including any time remaining on the domain at the current registrar and one additional year. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have reached out to the complainant directly to address their concerns. We also provided a $4 refund on the purchase of the transfer as a goodwill gesture. The complainant accepted and was appreciative of us reaching out to them. We consider this matter resolved.EDUCATION:The following URL’s may be helpful to the complainant regarding our domain transfers and refund policy:Domain Name Transfer FAQs:https://support.godaddy.com/help/article/6870/domain-name-transfer-faqGoDad...⇄ Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
godaddy contacted me about other domains. Not the one in question and used a credit card that was not authorized. They have refunded me a partial refund and I accept that is at this point as fair as they can be EVEN THOUGH their website lead me to believe that I had canceled what needed to be canceled. I also felt it incredibly inconvenient and risky to have to provide them my license to cancel something so stupid. IF AT POSSIBLE, please encourage GoDaddy to make it clear before purchase what a hassle this is. ALSO, if at all at possible encourage GoDady to renew for the shortest period of time (1 year) instead of 3 years or whatever was originally purchased. If they would have renewed for only 1 year I could have lived with that much more comfortably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with them. GoDaddy gave me nothing for the money they charged. They simply took the money for no service rendered. It is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract. Any contract, to be valid, has to have "Consideration". The meaning of "Consideration" means both parties have to give something in return for what is received. In other words you cannot take money from someone when no service or product is exchanged for the funds received. I believe GODaddy is probably earning millions from this deceptive business practice. I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirable. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Renewal emails did not clearly call out the terms of refunds for my specific domain. Instead, they give generic text and a link to their lengthy lawyer-speak terms. Their true terms for the refund (after 5 days only the privacy portion can be refunded) are deeply hidden in their website and in their lawyer-speak. Also such terms are unusual in the course of general commerce, thus raising the expectation that such terms are clearly and simply communicated and not hidden inside walls of generic text.I believe that GoDaddy has not made a good-faith effort to clearly communicate the terms of the specific domains for which a refund is sought.
Regards,
[redacted]
I filed with FTC and The Internet Crime Complaint Center today. At least GoDaddy admitted I renewed for one year. Reply to original complaint they said I renewed for two years and charged back to cheat them. There were a total of three charges of 32.32. One was charged back as a duplicate due to their system freezing. There was a second chargeback for $16.99 hosting. It was corrected and I don't know why the bank charged it back. I assume error. The bank corrected and noted my records. "On February 3, 2017, our customer manually renewed [redacted] and [redacted] via online transaction for a one-year term."I think GoDaddy has contacts at banks and when there is a lucurative offer on the table for domain names they get the bank contact to do chargebacks so they can take the name. They give no notice to the customer because they have to hold the name 84 days before selling it but many people don't know the name is gone if holding it for future use. I held takeitgames about two years. I would not have known if a rep had not told me while I was discussing instructionalwriters. I think their bank contact made a mistake and charged back 16.99 dollars instead of 32.34 because I paid for .net and .com. This is when God gives you a break. Most people who complained on the forums did't know why there was a chargeback when they lost their names. I sent the account numbers GoDaddy provided me for chageback to my bank and the response is below. The bank said claim amounts were 32.34 and 16.99 for total 49.33. There have been no other chargebacks on my account.Date posted:02/06/2017 Amount:$49.33 Here are the details you requested about the transaction(s): Thank you for your response. Upon review, the only two transactions that we took financial action against are one for $32.34 and one for $16.99. The other $32.34 charge is for reference only.
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged...
the following agreements:
• Universal Terms of Service Agreement• Quick Shopping Cart Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On April 29, 2014, our customer purchased Quick Shopping Cart for 1 month. Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offer. If they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not the recipient of these funds.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
Our customer mentioned TransArmor in their complaint. They may wish to visit the address below for more information regarding this service offered by the merchant provider.
https://www.firstdata.com/en_us/smallbusiness/transarmor.html
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
The customer ([redacted]) is dead and since it is not "co-managed" I have no access to the customers account. The customer ([redacted]) was permitted to use my information one time only. I am sorry you have difficulty understanding this. Therefore I had no way to access [redacted]'s account, and see that my payment was the payment listed on file; nor to stop the renewal. Can you point me to where in your documentation it grants access to [redacted]'s account without his username and password so that I could have stopped this renewal? You guys are being ridiculous; especially considering I am not even demanding a refund but rather the renewal be applied to my domains since [redacted] is Dead, and has not had a website or used his email in years. Thee obit can be found here: [redacted] -- such callousness on Godaddy's behalf is ... unprofessional.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainant’s refunds have been processed, and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer.Since the April 7, 2016 transactions processed online by our customer, no additional orders have been placed within the account related to this complaint. Any GoDaddy charges after this date would be associated with an account unrelated to this complaint, and our customer can contact our Billing team for assistance with questions they may have regarding that account.Regarding our customer’s request to put the site back up, the domain is currently in a status that allows them to recover it from within their account, however, the option to do so is time sensitive. As for the website content, the Website Builder has already been canceled and refunded per our original response. Our customer will need to repurchase Website Builder if their desire is to have the website active again. Should our customer choose to do so, GoDaddy support can attempt to restore the website from the canceled Website Builder plan. This option is also time sensitive, as the content would be retrieved from our disaster recovery backups, which are kept for a limited time. Typically, there is a charge for data recovery, however, GoDaddy will waive the fees in this case as a onetime exception. Our customer will need to contact support after purchasing a new Website Builder plan to request a restore of the content.Our customer may find the following article useful in recovering their domain.Recovering Expired Domain Names – Domains[redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous response. Due to suspicious information used by our customer for the transaction, additional information was requested to confirm the transaction was valid. As the requested information was not provided in a timely manner, the product was removed from the associated account and the transaction was refunded in full to the original payment method utilized.GoDaddy reserves the right to take action it deems necessary in its fraud prevention efforts as outlined in Section 10 of the Universal Terms of Service agreement that the complainant agreed to when making their purchase. Once the necessary identification documents were provided, the account was unlocked. However, our Verification Office was not able to re-instate the original charge, previously refunded in full. A charge was placed in the account's Shopping Cart for our customer to process. Once the charge is processed, the domain name registration can then be returned to the account.Our customer has not taken the steps as outlined by our verification office so the domain name can be returned to the account. Additionally, it appears our customer wishes to take this outside of the Revdex.com’s purview by requesting the registered agent. If this is the case, Our customer can reach out to our office directly at [email protected] and reference this complaint to request the email for GoDaddy’s registered agent.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. As stated, the concern pertaining to our representative is being handled internally. Any steps which may be taken are not discussed with our customer’s as they are internal matters. We are sorry our customer feels they were “intentionally misled” as that was not the case. Also as stated, the decision to change the release date of this prefix was made by the Federal Communication Commission (FCC) and not Freedom Voice or GoDaddy. This date adjustment was outside of our control and publicly posted on several websites prior to June 2, 2017. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 3, 2016, our customer purchased a Windows Virtual Private Server plan for...
a one-month term via an online transaction.On November 7, 2016, our customer cancelled their server plan. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund. However, on November 8, 2016 our customer contacted GoDaddy support teams to request a refund for the server plan cancelled the day prior. During these interactions the customer was informed that they were not eligible for a refund per our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. A chargeback was initiated on the server plan on November 8, 2016 after our customer was informed they were not eligible for a refund. This chargeback withdrew payments made to GoDaddy. At this time the order in question in no longer eligible for refund. The chargeback that was initiated against the order in question, withdrew the funds paid to GoDaddy, and as such, we are unable to consider providing any goodwill gestures or refunds at this time. Our customer may find the following support link helpful: Refund Policy: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy.com
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answer. YES, it was renewed on Feb 24th, order #[redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04th. THAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24th. In order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it again. Have I made myself clear, sir?