CoutureCandy.com

Do not buy from this place!!!
Horrible! Bought something didn't fit returning. Horrible return process. Initially spend $200 on items, they only returned $140 back for shipping and handling they spent sending item to me (I payed return shipping) and for a 20% fee because I used a 10% coupon initially. They took $60 for nothing!!!!! Really. I would be ok with $15 max but $60?! Tried to resolve but nothing.

To whom this may concern, I ordered (order number: 16***3) a dress (Ivnnoe D for Mon Cheri - 1***66 Mermaid Gown) from Couture Candy on April 11th 2018 for my son wedding which is on August 4th. They claim I will receive the dress on June 29th. This did not happen. They emailed me on July 2nd 2018, after the date, that the dress "failed the inspection and there isn't another size 18 in stock. Another size 18 won't be in until 8/13/18." Obviously, I can't do that.

Website advertises "easy returns."

I want to return an item so I follow online process of emailing [email protected]. They take 2 days to get back to me and at that time they do not complete my request for a return label but tell me that I will be subject to a fee if the company does not RECEIVE my return within 5 days.

I call and request a return label and I am told that it will take 24-48 hours to process the return LABEL before it is even sent to me. At this point I am 48 hours into the company's own red tape, which will prevent me from returning an item within their window of time.

This practice is predatory and is totally unacceptable for a company who advertises itself as "Easy Returns."

I should not have to jump through this many hoops for a company that advertises Easy Returns and whose process is so insanely complicated that they guarantee themselves to make 10% off of people who can't make a return within the 5 day window.

I was guaranteed a Friday delivery and they did not make the delivery on time for the event and the dress was not able to be worn. I called every day to ensure the dress would be delivered on Friday and everyday the promised me it would be. Every person I spoke to on the phone ensure Friday delivery. When I did not receive it they said my delivery did not meet the Friday delivery when ordered. I told them when I ordered it if it did not meet that delivery date and time then I want to cancel my order...they choose to lie to me so an order would not be cancelled and loose a sale. I was offered a store credit and I requested full refund to my pay pal account, not a store credit. Plus the store credit does not refund my the full 250 I paid for the dress including shipping cost to return the merchandise. This transaction was deceitful and in my mind fraudulent.

Horrible horrible experience. All kinds of charges for " processing, restocking, cancellation. " I ended up loosing hundreds of dollars from them. Store credit only after all their penalties and fees. I feel it was a *** and I had too learn an expensive lesson!

I purchased a dress from this website. The website says: Domestic Ground shipping is 2-4. In my case it was 8 days later and they still hadn't sent it out. 9 days later it was not shipped out yet. For 4 days I tried calling, emailing, contacting them on facebook. Asked to speak to a manager - no on reached out to me. On facebook they said "CS" would contact me. I would call & the phone would ring for over 10mins - no one would answer. Once someone answered & hung up on me. I tried for 30mins every morning. I've left several messages.
Finally the dress arrives & I tried it on the same day - it didn't fit. I contacted them right away & asked to return it. they said I had to wait to speak to someone from customer service. (Customer Service responds 6 days later with an automated response.) Then I get an email saying they will only give me store credit once the item is returned within a window of time (which already passed because they didn't get back to me within that time). However online it says "You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase." so why are they giving me a store credit ? I have all of the emails & proof to back up my claims & all of my conversations on facebook to back this up. Horrible customer service - very slow in processing everything from your order to responding to emails & you can't get anyone on the phone. Now they have their merchandise & have stolen my money. I gave them money for a dress. They have lied, their company says they will issue a refund but doesn't. they have stolen $238 from me.

I purchased a dress from Couture Candy for my mother. Prior to purchasing, I called Couture Candy twice (on 5/15/2018) for additional details about the dress and their return policy. The dress was not what we were expecting and we promptly returned it. Couture Candy then informed me that I would receive a merchandise credit in lieu of a refund (less shipping and handling fees), valid for six months. For the reasons stated below, I am seeking a full monetary refund in the amount of $680.

First, my mother wears a breast prosthesis with a mastectomy bra (for her right side) and she has a very large scar that covers most of her left shoulder. As a result, she will only wear garments that have a high front and high back (right to the base of her neck). There was only one picture of the dress on Couture Candy’s website and it did not show the back of the dress. Before purchasing, I spoke with a sales representative and explained what we were looking for. I ordered the dress because I thought it would meet our needs. When we received the dress, we were very disappointed to see it was a scoop back dress – a design that my mother will not wear. Had we known about the scoop back, we never would have purchased this dress.

Second, prior to purchasing this dress, I researched Couture Candy’s return policy:
• I "Googled" “Couture Candy Return Policy” and the following return policy, which does not apply to dresses (and Couture Candy mainly sells dresses) was at the top of the search from the Couture Candy website:

"You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase. To return an item (s) please email: cs:@couturecandy.com to obtain your Return Merchandise Authorization (RMA). … Any returns which are received after 14 days will be accessed a 10% penalty."

• I also asked the salesperson, with whom I spoke, if the dress could be returned and she said “Yes”, which was technically accurate, but deliberately incomplete. Had she provided me with the full return policy – MERCHANDISE CREDIT ONLY, VALID FOR SIX MONTHS- I never would have purchased this dress.

• In addition, I checked the return policy on the website, but missed the poorly displayed paragraph about dress returns, which is seven paragraphs down from the comparatively lenient “General Return Policy” (above), which does not apply to dresses.

Please review the complaints lodged against Couture Candy on the Revdex.com website. Since 2/20/2018 at least ten complaints have been filed with the Revdex.com about Couture Candy’s poorly displayed dress return policy. Couture Candy’s management KNOWS their limited dress return policy is not clearly or conspicuously displayed, as is required by California Civil Code section 1723 - and yet, they have not corrected it. The law is:

“If a store violates this law (California Civil Code section 1723) by not clearly displaying their limited or no return policy, [a consumer] can return the purchased item with proof of purchase for a full refund within 30 days.” See the website of the California Department of Justice – State of California. https://oag.ca.gov/consumers/general/refunds.

4-27-18 I ordered a dress from them paid through paypal $396.00.
5-3-18 Dress was received not the quality I expected dress was heavy and way to big.
5-3-18 I Requested a RMA via email.
5-7-18 Third request for a RMA and phone call.
5-8-18 Paypal Case Created by me trying to get attention to no RMA issued.
5-8-18 Customer service email and stated called they offered to pay for alterations and put me on notice my refund would be a store credit and would avoid return costs(which is freight costs and shipping label.)
5-9-18 I followed up again they said they were working on it.
5-11-18 RMA (2 day) label is sent to return dress to the designer direct. Also noting 5 days to get it returned to avoid another 10% penalty.
5-16-18 Tracking Proof shows delivered
5-28-18 I let Paypal close the case as I received my shipping label. Bad move on my part as they never followed through.
5-24-18 to current date 6-22-18 I have followed up at the minimum once a week at least 7 times and still no credit issued.

They continue to say they are working on it. But after two months of asking for my money I consider this by far one of the worst customer service issues I have ever experienced.

Disrespectful to say the least.

I ordered from this website for the first time. They advertise that they have excellent customer service and high rated with the Revdex.com so I assumed without doing my research amd ordered a gown and paid additional for rush service. What I did make sure to do before ordering is read the “general” return policy. I received my gown later than anticipated even tho I paid for rush service and the size chart they have next to this gown is not accurate. The dress was entirely too large. I explained this to them and they take no fault in anything. They say its a manufacturing issue. They also ignore tht I didnt receive the gown on time. I rushed the delivery for an event and time would not permit alterations. I called them immediately after receiving the gown and emailed but no response. Finally I called again and someone randomly picks up with “hello” and barking dogs and crying kids in the background. I immediately knew something was very wrong and this wasnt a large scale reputable company they claim to be. They give u the run around and avoid the issues and claim to pass it on to the accouting dept and rma dept and etc. They are refusing to give me a full tefund and want 25% restocking fee. The website makes it all very complicated and does not have a clear return policy. I asked to return the gown the same day I received it and no one was returning my requests. I demand a full refund

By FAR the worst online store experience I have ever had. ***. I never take time to post reviews, but I felt morally obligated to warn others about these scam artists. They take longer than necessary to process your order, they literally hang up on you when your on the phone!! Oh, and good luck catching them on the phone in the first place.
I wanted to cancel the order seconds after creating it, obviously no such option. Then when you want to return it, you have to pay a hefty return shipping fee, plus they deduct 25% of the original amount you paid and you get stuck with store credit so that you can spend the money again at their "lovely" store. Still waiting for the credit...…… Thieves. How they haven't been shut down yet is beyond me. Disgusting. Be aware everyone!! Never again

My fiance and I have love CoutureCandy's great selection of fabulous ladies fashions, at prices that are tough to resist. Customer service is superb, transactions are easy, and we highly recommend CoutureCandy's website to all of our friends and family. I's a pleasure to do business with such a well run, cool, hip company. Highly recommended.

DO NOT BUY FROM THE STORE!!! By far the worse experience I've ever had with an online store. They were unable to ship my product on time, when it came it was the wrong size. I requested an exchange for my size and they did not have the size I requested and they refused to give me back my money, over $800. When talking to representatives they just send you around in circles. There's no manager/supervisor to talk to right away.

DO NOT BUY - Worse transaction I've ever made. My mom gave me a budget for prom, purchased my dress 30 days in advance, they processed my order and charged me. They later told me that my order was a special item, which was not notified on their website at the time of purchase, and that my order will not be ready until 62days after the time of purchase!!! I wanted to cancel and they refused to give me a refund. Now I dont have a prom dress and they stole my money. They are ***.

I've found my shopping experience with Couture Candy to be one of the most unethical I've had. There shouldn't be language about returns, they're offered at a fraction of the cost to the customer and with significant burden.

I purchased a top and two swim suit bottoms with Candy Couture, specifically reviewing the return policy to make sure I'd be able to return the ones that didn't work. Throughout my shopping experience, a coupon code for 10-percent off was presented. Upon checking out, I used it, after reviewing the language about returns and not finding any mention within return descriptions about promotional codes.

After receiving the items, I attempted to return the swim suit bottom that I didn't like, and exchange the other for a different size. The return button didn't work on the website interface. I ended up submitted a contact form through the mobile interface. A few days later someone called. The conversation was confusing - it boiled down to my items were ineligible for return but due to language barriers, I could not make out why.

I asked to speak with a supervisor. Four days later, the supervisor called back and let me know the return policy I'd read included a header that explained the coupon code that lumped my items with the sale items - I was only eligible for in-store credit at 80-percent of what I paid, minus shipping and handling. Because I was disgruntled, the supervisor offered a full refund.

I returned the items. Three weeks later, I received a refund. Of the $139.46 I paid, I received $80.06 back. For the two items, I was docked 20-percent (consistent with sale in-store credit returns), minus $15.76 per item for shipping and handling.

Whats even more curious, upon closer inspection of the cost, the 10-percent coupon code was only applied to 1-item. The other two items I'd purchased, had an arbitrary 5-percent off that wasn't listed in the purchase price nor through the use of a coupon code. I can only speculate it was added to void the return.

I ordered a formal gown for my son's wedding costing $275.45 from them rather than other websites because their website stated that if returned within 14 days a full refund would be given. It also stated that an RMA # must be obtained from the company before returning an item or no refund would be given.I received the dress, tried it on and it did not fit me well. I called the company on April 17th, asked for the RMA # to be emailed. After 3 days I had not received the emailed and began to get concerned/suspicious that my 14 days time would run out as I live in CT and the company is in California, so I called the company back. They tried to immediately put me on hold and I became upset thinking they were again stalling. After some time, they came back and told me they had sent me the number. I kept them on the phone and checked my email and also asked if I would be penalized if the dress arrived after the 14 day time period. they assured me I would not be charged a penalty. I did not receive any notification from them and so called on the 28th. They stated that they did receive the gwon back in good condition and would offer me a store credit. I became upset and stated that that was not what was on their website. They told me that if I scrolled down to the bottom of the page I would see that the return policy for gowns was different. After some discussion they offered a monetary refund of $185.58 which was $89.87 less than I paid for a "fee", which I refused and am disputing through my credit card company.

They are advertising one dress and sending another. I have reached out to the company and told them of their error and want a complete refund not a partial. They sent me the wrong dress. I can send pics of what I ordered and pics of what I was sent.

Please note I would not order from them again they are unreliable

Ordered a dress on sale for my son's wedding, and received numerous confirmation emails. Then 1 month later was told I would have to pay full price if I wanted the dress! What a bait and switch!!! Their customer service is horrible and they purposely disconnected my calls. I asked to speak to a manager but never heard back. I am heartbroken and without a dress for my son's wedding! (The full price dress I ordered for my daughter's wedding came right away, so the sale dresses are a complete scam!!!)

They literally just yes you to death with no resolution to the problem. Had a terrible time ordering. Said the dress was in stock let me go through with the purchase after I called to make sure then waited a whole three days to tell me by email, not even a phone call that the dress was no longer available. Didn’t even give me the option to pre order it. I was returning another dress for this dress and they decided they wouldn’t give me store credit and instead gave me a monetary refund with a 20% fee as well as added charges for a dress that was sent immediately back in the condition I received it in. Comepletely dissatisfied. They’re trying hard to seem professional but truly fall short.

Do NOT order from this company!!! With my daughters prom only days away, CoutureCandy would not answer their phone, and 8 days later they still haven't responded to my email. When I finally got someone to answer, all she would say is it is on the way. Finally we cancelled the dress and hopefully can find another one.

I am pleased to say that all their products especially the dress are really good quality and that's for sure I will keep on buying on Couture Candy's website. Also, to their customer service personnel thank you for being so polite and very helpful. Good job!