CoutureCandy.com

Stay Away from this business. They wont reurn any products. France, Peachy, Zen, and Ann are all trained to not make any returns easy. If you have a problem with them and they don't solve it take them to court. Small claims court. The only way to get your return.

I ordered 2 jumpsuits from their website and they make you agree to their terms or they will take your order. When the package came I get it and it doesn’t fit so I try to
Return it and they say they are giving me
Store credit
Which I don’t want. They are
Rude and nasty and insinuate that I can’t read. The fine print for their return policy is the scam they are running so after being on the phone w them for an hour they tell me they will take the item back pending a review and I can get my money back less 25 percent of the
Cost for a restocking fee. And other fees that they fail to
Tell me
About. I send it
Back and have to pay 37
Dollars on top of everything else I spent in order to
Even get maybe half my money back. It’s despicable.

I been waiting on a credit from Ann in the accounting the account department for almost two weeks. I order a dress and a 88.53 store credit from a previous returned order didn’t go thru. My credit card was charged for the 166.20 instead of 77.67. They charged me an extra 88.53. I was told a credit will be given but they never gave me the credit and they won’t return any calls or emails. I want my credit. I would like Ann from accounting to email me proof of the refund.

New purchase order number 10156
Store credit number 165341

ON May 17, 2019 Revdex.com finally resolved an issue wherein a credit was due to me from this establishment. I have received the credit, which must be used within 6 months. Credit terms state that I can use this credit on any merchandise (sale or otherwise). To use the credit, add selected merchandise to the cart and proceed to checkout. At checkout, select "use credit" option and apply. The site will not accept my credit. The website continually requests "valid credit card" to complete purchase. When I called customer service and asked them to assist me in completing this purchase so that I could use the credit, they advised me to purchase the desired items using my credit card and I would receive a credit to my credit card within 24-48 hours. I requested this in writing from Madeline (the customer service representative), who politely declined and urged me to continue my purchase using my personal credit card and the adjustment would be forthcoming. Given the three month hassle I just endured to receive this credit, and the fact that their return policy states that no refunds are issued but rather store credits, I am not willing to attempt this and end up with yet another $250.80 store credit that I am going to be unable to use. I'm sick of this.

This business is a total ***. I’m out about $900 because they wouldn’t except returns on dresses. Do not buy from this business!

Just like others on here, I wish I had read the Revdex.com Complaints before ordering. I called Couture C customer service, spoke with a rep that assured me I could order two different sizes of the dress my daughter needed for prom and return the other for a full refund. I did just that, we kept the one that fit, albeit it was mis-sewn and had to be fixed at a cost of $110 since we did not have time to wait on an exchange. When I got my RMA and returned the one dress, I was then informed that because I used a 5% discount code when I purchased, 20% would then be deducted from my return refund...oh and that my refund was actually a store credit. I spoke with a woman who told me that it's their "policy" to make no refunds, she was difficult to understand at best with English as a second language, and that I would not be getting a full refund because I used a promo code, and further down in the return policy says a store credit will be issued minus numerous fees, but they explicitly use the words "return for a refund". As another complaint states, they get away with it because they disclose this "policy" and I checked a box. There was no response to my emails stating that their own rep gave me a different "policy" before ordering, and basically told me to have a nice day. So, I bought a $153 dress that I spent another $110 to fix, then returned the other $153 dress that was the same item in the second size they told me to go ahead and order with confidence I could return... and I now have a $111 store credit. If they were the last store on earth to buy something from, I'd go naked rather than use them. The advertising is deceptive, they lie and lie some more when you talk to them, and they should be put out of business, THAT should be the Revdex.com resolution with companies that act this way with their customers. If Couture C refuses to refund the dress I returned for the $153, I intend to plaster my complaints on every review board online I can find so others don't get suckered out of money they can ill afford to lose.

I wish I would have read these complaints before I allowed my daughter to purchase two prom dresses from Contour Candy. My daughter order two prom dress from CC, one for $389.00 & one for $358.00. She kept the one for $389.00 but returned the one for $358.00. All I can figure is that she didn't read the fine print close enough regarding the store credit only. I think CC needs to make this known on the web page itself not just at check out. She was probably so excited to order the dresses that it never occurred to her a refund would not be given just a store credit. Since other prom dress online orders she did could always be returned with no issues, like Windsor - no issues returning a prom dress to them. I think they are trying to take advantage of unsuspecting teenage customers by doing it this way.
I sent back the dress within the 5 day expected time frame but that is when I learned of the store credit. I called a number of times to speak with a manger but was always told my issue would be forwarded to the manager. I ask for a call back but never received one - I asked three separate times for a call back but never once received one. I sent emails asking for a call back but never received one. I was told what was being offered to me for the refund was exactly what the manager would tell me. So after back & forth for 3 weeks I finally agreed with what was being offered even though I didn't agree with it.
I was offered a refund less 25% restocking fee, freight fee (even though both dresses were shipped together & we ended up keeping one), & a $10.00 fee. The dress was $358.00 & I was refunded $246.01. I thought the restocking fee was very excessive & the freight cost. Plus I paid $41.00 to send it back.

I just think by not disclosing the store credit only on the front webpage CC is trying to take advantage of unsuspecting teenage girls that don't take the time to read the fine print. I hope others read this & are aware of the store credit only or just decide not to order from CC at all since there are other online prom dress stores that will accept the returns for a full refund.

Amount Paid by Cx 358.00
Less: Restocking Fee 25% 89.50
Freight Cost 12.49 Handling
Fee 10.00 RSL 00.00

Refund Amount 246.01

DO NOT DO BUSINES WITH THIS COMPANY. I have the same story as everyone else. I ordered 3 dresses costing over $600. Returned them all because they were way too small. They charged me a 20% restocking fee and a 20% late return fee. The return fee was a joke because they allow 5 days from order date to return which isn't humanly possible. I received a store credit for $400 which they deactivated because I didn't use it within 6 months. They basically stole over $600 from me. CRIMINALS!

How do I even begin this complaint?
Unfortunately, I thought I would be treated professionally and ethically by a company that claims to be a leader in product services supporting women on important days/ events in their lives.

I originally purchased a dress from Couture Candy in the amount of $680.00. It is not customary for me to spend this much on any one dress. I work nearly 100 hours a week in the healthcare industry and barely make ends meet. However, my best friend asked me to be the officiant for her upcoming wedding, and I wanted to have the perfect dress to wear to honor such a special occasion.

Prior to purchase of the dress, I reviewed all company policies, which were contradictory at best. One stated that only store credit would be issued for returned items, but another stated, that, if I postmark returned the item within 5 days of receiving my Return Merchandise Authorization number, I would be eligible for a full refund to the card used for the original purchase. This full refund policy was also directly linked to my purchase order confirmation email.

Promptly after receiving the dress, I tried it on to find that it did not fit me well at all. I emailed Customer Service and obtained an RMA number. Interestingly, in one area of the RMA email instructions, it was stated that the returned item must be RECEIVED by the warehouse within 5 days of RMA number issuance; in another area of the RMA email instructions, it was stated that the returned item must be POSTMARKED within 5 days of the RMA number issuance. I attempted both call and email to customer service to clarify this confusion and had no response. As such, within 5 days of receipt of the RMA number issuance, I UPS mailed (postmarked) the dress back to Couture Candy with tracking numbers. I emailed, per Couture Candy request, this tracking number to them in addition to photos of the unworn, new condition dress with tags in place.

Couture Candy emailed me once they had received the item, stating that, after inspection, they would issue me store credit in the amount of $680.00, provided no issues were found with the returned dress. I emailed promptly stating that I should receive a refund, not a store credit. Again, I received an email from another member of the accounting department stating that I would receive store credit per their general return policy and was provided screen shots of the store credit return policy. In response, I sent screen shots of the company's refund policy that was linked to my order confirmation email, again stating that I should receive a refund, not store credit, and that this was a written, binding contract, the violation of which was illegal.

The response to this email was BY FAR one of the least honest and ethical maneuvers I have ever experienced from any person or company. Couture Candy acknowledged the presence of this refund return policy, explaining that it was an old policy and was no longer in effect - that I was not intended to receive or see it. Not only did they try and tell me the policy they emailed me attached to my order confirmation was not one that they would honor, they blatantly stated in their response that they were going to change the language of the policy linked to my purchase order confirmation (which they had done by the time they replied to me).

In my opinion, this is not only completely dishonest and unethical behavior, but it is illegal for any company to enter into a written contract with a customer and not only refuse to honor the terms and conditions of that contract but to essentially alter what would be considered evidence in a court of law.

My last email to Couture Candy stating these things has gone unanswered. My phone call has gone unreturned. At this point, they are trying to tell me they will not honor even the old refund policy because of one sentence that states the refund policy applies to "sale items, dresses, and jewelry." The rationale is that the word "sale" is only meant to describe "items", and the reason for having changed the policy is that it was confusing for customers like myself in that we interpreted the word "sale" as describing "items, dresses, and jewelry."

At this point, Couture Candy is now more than dishonorable and ethically corrupt, they are insulting my intelligence. The fact that they felt the need to change their policy wording is an acknowledgement that the customers are correct in these disputes and do, in fact, deserve refunds that Couture Candy is reticent to give.

The customers and women like myself deserve better than this sort of treatment. Frankly, Couture Candy should be subject to a Class Action Lawsuit as I'm sure most every other woman that has this same complaint likely received the same refund policy in their purchase order emails and didn't even know she had a legal leg to stand on.

Shame on you, Couture Candy. You should be better.

Had I known that this company would not honor this policy, I never would have purchased this dress in the first place.

False and illegal representation of goods. I ordered a dress refused to return to credit card, had to get store credit and deduct all kinds of fees even though in their window. Return is not clearly explained that store credit is issued. never answer phones. I ordered jewelry that is said to be Kenneth lane and came in plastic sealed pouches from China and no markings on the jewelry from Kenneth Lane. They are selling fake jewelry and mailing through United Postal SErvice as fake. Kenneth Lane jewelry has markings with maker. I tried to contact and won't respond. I want my original store credit back in cash. This place has been a nightmare and is so unethical. the jewelry originally was a total of almost 2000 and comes in a plastic bag with China tags, this is not authentic and is against the law to sell through mail.

Buyer BEWARE! They keep 15% of your purchase even if they can’t send you the merchandise! Run, before they take your money too!

Shop at Couture Candy at your own risk! There are plenty of other vendors for prom dresses or whatever who have reasonable policies and better customer service. Specifically, return and store credit policies are absurd. Do yourself a huge favor and shop there instead of Couture Candy!!

I ordered a dress from them and never again. Nobody should! They sent me a dress with a light grey stain. I was considering keeping it but then I ordered another dress and was waiting to receive it to decide if that one was better and it was so I read on there website that you had to email them in order to return so I did and they took 2 days to respond and basically sent me the return policy which said I had to let them know within 24 hrs if I wanted to return it because of the stain which is outrageous especially because they take 2 days to respond themselves. I called customer service and he laughed at me and said you will still only receive store credit and I was upset because why would I even want to purchase anything else from you guys especially if your items aren’t overlooked properly. The man that was helping me semi tried to be nice so he told me he would refund me my money back with a 20% charge which I was okay with considering I just wanted some of my money back. He put me on hold for 10 minutes to get it approved and then said sorry my manager didn’t approve it since you put I agree to the policy and that if I was to send the dress back that they’d send it right back to me. Like that’s ridiculous you guys sent me the dress like that. I told him if I could speak to his manager and he said she’s busy I’ll give her your number and she should call back within they next 24-48 hrs which of course she didn’t. This site is *** and doesn’t give a *** about customers they just want to make money.

I bought 3 different dresses (from various websites) for my daughter to wear in a quinceañera. The Couture Candy dress fit perfectly and had the style my daughter and her cousin were hoping for.

My experience with this company was nothing but horrible. I bought a dress for my daughter wedding. first of all, it took 10 days for my order to be delivered, the dress was not nearly the quality one would expect for the price I paid, and the color was different from the picture. Lastly, the dress was so heavy, it was almost impossible to walk in it. I decided to return the dress. the return policy states that that the buyer can ONLY return the item for STORE CREDIT. the buyer has to obtain the RMA number, then the dress has to be shipped and received within 5 days after the RMA number was issued, and the company would charge 25% restocking fee. For this particular dress, it would cost me around $125 to return the dress. I believe it is unacceptable to charge customers this amount for restocking of a dress. I requested to speak to the manager but never got a call back. To me, it sounds like this company is very desperate to make money in any possible way.

To start off,
I want to state that anyone even THINKING of buying from this website should be cautious.
The only reason that I chose to buy a dress from this website was because retail stores did not carry much selection and smaller boutique stores also had no selection.
I had an idea of what brand I wanted and knew what size but was not sure of how the color would look so I ordered the dress I wanted in different colors.
The color I ended up wanting was damaged which was not a problem because they offered to send me a replacement right away.
Jovani - JVN66695 Lace Off-Shoulder Trumpet Dress With Mini Train × 1
0 / Blush
When I tried to get a return started for the color I did not want, I noticed through another click of a button that their "Easy Return & Exchanges within 5 days" was not that at all. Their hard to find policy stated that ONLY store credit would be issued including deducting any original shipping and handling.
I spoke with the sales representative and she was pleasant enough and when I explained that I just ordered the other dress for color comparison she offered to refund me back to my original payment method minus a 25% restocking fee.
The dress was original price at $462. If you minus a 25% restocking fee that is taking off $115.50.
On top of that you need to pay for shipping the dress back to them which cost another $40-50 because it needs to be in a box that is big enough so the dress wont get damaged.
With everything deducted I would only be getting around $300.
Still, I swallowed that and agreed to return the dress feeling completely ripped off but after countless sleepless nights of over $100 dollars gone down the drain to just try on a dress I looked up reviews online and saw that this company had offered a 10% restocking fee to other customers in my situation.
I promptly called them back and asked why some customers were offered 10% and others like me 25%.
This time, I spoke to a gentleman that was rude and he made it sound like I should be grateful that they were even offering me the 25%. He said that if I were to make a complaint, then he would take away the 25% as well.
Yes. He threatened me.
I am at a loss for words now. I don't know what to do but I know that I will not be threatened by a company (or their incompetent employee) for any matter.
I decided to keep the dress that I liked and only wanted to return the one I did not need.
The dress was tried on once, (inside the home) and was neatly put back in the box.
If anything, I think I'm more upset about being threatened when trying to vocalize something but I guess that explains a lot about this company.
I will never ever purchase from this website again.
For those of you that need a formal dress, you are better off going to a retailer and settling for less selection.

The dress size chart is incorrectly provided. I have same problem with other consumer. The dress cost $500 and when it came the dress is way smaller and the glitter material kept falling off the dress which cannot be wear. I email them the same day I received my dress and ask for the RMA. They sent me an long email and put the RMA on the bottom on the email. I almost overlooked so I returned the dress withint 5 days spending another $140 to return within the time frame. After emailing them for refund they stated only store credit will apply and they sent me the return policy which is on another page of the website. I repeatedly ask for refund but she said they can only do store credit. I don’t need store credit because I will not buy from this company again. Also the credit will expired in 6 months. This company is trying to scam us by providing misleading information to make consumer think we can get full refund as long as we return within the 5 days.

I purchased two dresses through Couture Candy. They advertise an easy return policy and the ability to have a refund. The dresses were for a wedding and I was not satisfied with them. Their return policy requires the consumer to contact then to get a return code and mailing label. It took multiple emails to them over a 10 day period to actually get a response and a return code. They followed with an additional message asking that I take photos of the items with the label prior to mailing the return and telling me that the first dress was no longer returnable and that the other dress (over $400) could be returned or I could keep it for a small discount. I went forward with the return. Once they received the item, I was surprised to get an email saying they would only issue a store credit gift card!! They also kept $106 as a "handling fee." I have been trying to contact them since. I have all of the email documentation and I am appalled by their scams! The gift card was supposed to be good for 6 weeks from issuance (earlier this month) but has been disabled and cannot be used. My efforts to reach them have gone unanswered. They have basically stolen over $600 from me.

WARNING*** This is the first time I felt compelled to file a complaint with the Revdex.com to warn other unsuspecting customers.

I totally agree with the complaint dated 2/28/19 . . . and Yes, I wish I had read all the negative complaints before I ordered three dresses for my niece’s upcoming wedding thinking I will pick the one that fits me best and return the others. Unfortunately, I *** petite 5’-2” and none of the dresses fit me. The torso is way too long for them to fit my petite fre properly and that’s not something that can be altered without ruining the entire outfit.

Like the other customers, I did check their return policy prior to purchase. I looked at the "general return policy" and took it at face value. I also took advantage of their 5% discount because who doesn't want to save money, right? Has anyone gotten charged a 20% penalty because you used a promo code???

Here's the breakdown – Total price for 3 dresses were $1,344. I was required to pay 20% restocking fee even though all the dresses were in re-saleable, pristine, unworn condition or they wouldn’t have accepted the returns in the first place. Just because I took advantage of the TAKE5 code for 5% discount = $67.20, I *** now required to pay an additional 20% PENALTY bringing the total fees to a whopping $510.72. In addition, I have to pay freight cost, handling fee &p; return shipping label fees totaling another $109.42.

BOTTOM LINE: I paid $1,369.37 and I will get back only $749.23 for zero dress. Candy Couture is keeping $620.14.

Does that sound reasonable to anyone? What a SC!!! That’s how this company makes money . . . not by selling dresses, but sucking unsuspecting customers dry.

Their return policy is buried so deep in fine prints to mislead customers and to ensure they keep as much of your money as possible. They are trying to get away with this because they disclose this "policy" and I checked a box.

Learn from my mistake - DO NOT ORDER FROM COUTURE CANDY because their return policy is impossible and downright unethical. The company is involved in deceptive trade practices and I *** heartsick that this company is still in business. Do you want to support a company like this?

Take my advice and spend your money elsewhere to avoid this undue aggravation!!!

Buyers beware!! Most of the merchandise purchased from this company CANNOT be returned for a full refund. The return policies are very disingenuous, misleading and deceptive. I had purchased special occasion (mother of the bride) dresses for my daughter’s upcoming wedding from Dillard’s, Nordstrom, Bloomingdale’s, Neiman Marcus, Saks and other high-end reputable retailers. The dresses would be delivered to my home, would try them on and return them for a full refund with no issue. I intended to do the same with Couture Candy. What a mistake!!

I purchased four gowns. Since I was unfamiliar with this online retailer, I made sure to click the option to review the return policy before placing my order – the link took me to the Shipping and Processing Table. I scrolled down and found the General Return Policy, which I read carefully. It stated that items could be returned within five (5) days for a full refund and to e-mail the company for a return label. Not a very long time to return, but I figured I could comply with that. It further stated that the policy applied to all products, except sale items, dresses and jewelry – which I interpreted as SALE items, SALE dresses, and SALE jewelry (that the adjective “sale” applying to the list of merchandise). Since the dresses weren’t on sale, I clicked on the box that I had read the return policy and agreed with its terms, because I interpreted the general return policy to apply to my purchase. Then a promotional pop-up appeared offering a special 5% discount on my purchase as a first-time customer, so I accepted it (that turned out to be another unfair sales practice). My total purchase was $1,216. I decided to keep one of the four dresses I purchased and was thrilled to have finally found a dress for my daughter’s wedding. I then e-mailed the company to request a return label for the other three dresses. The return label was e-mailed to me, but I was informed that I was only entitled to an in-store credit for my return. WHAT? I am not interested in an in-store credit! Evidently, there is a specific Dress Return Policy that only entitles you to in-store credit. If I had known that, I never would have ordered any of the dresses!

This company has specific return policies for specific items purchased. The General Return Policy should refer to these other policies (e.g., “excludes sale items (see Sale Products – Custom Order Dresses Return Policy), dresses and jewelry (see Dress and Jewelry Return Policy). The General Return Policy actually applies to very few items this company sells, yet it is the first policy provided on the website. I would estimate that 90% of the items sold by this company are special occasion dresses and jewelry. The General Return Policy should be the LAST policy that comes up in the list of return policies. Also, each special occasion dress and piece of jewelry should have a disclaimer that the item is only returnable for in-store credit. Exchanges follow the “standard” return policy. What’s the “standard” return policy?? The wording of the policies are easily misunderstood and, therefore, deceptive and misleading.

After numerous phone calls (if you can even get through – the phone rings and rings and rings – TERRIBLE customer service!), I was told I would be entitled to a refund, less a certain percentage (like 20%) for a restocking fee, plus an additional 20% reduction because I clicked on the 5% promotion, less all shipping costs. They were going to reduce my refund by over $250 due to the fees. We found that unacceptable. In the meantime, due to frustration, I filed a dispute with our bank, which (after about two weeks) was denied because the bank stated that the vendor had provided an in-store credit (even though I rejected it and never accepted it). I disputed the result with my bank, but the matter was closed and there was nothing further the bank could do.

So, that put us back to in front of the retailer again to try to secure a refund. After weeks of much back and forth by e-mail and phone (sometimes on hold for an hour), we were finally making some headway. Maria, one of the managers, led us to believe that once the bank dispute was closed, she would process the credit card refund. She even provided the exact breakdown of reductions. We provided Maria with every proof we had regarding the closing and denial of the bank dispute. She kept coming back and asking for more proofs – she asked for a letter from our bank, so we had to request that and sent it on to her. During this entire process, it is very difficult to get through by phone – most of the time it rings and rings and rings, so you have to keep calling back until someone eventually answers. It takes even longer to get through to a manager – Maria would usually have to call back because she was always on the phone (probably dealing with other disgruntled customers) or in a meeting. It causes a great deal of aggravation. The amount we settled on wasn’t a full refund and was reduced for restocking and other fees and all shipping costs, but at least we were going to be given something and could put this matter to bed. Maria needed confirmation from the accounting department that the bank dispute was closed and then they were to issue us a check. In the end, after we had been waiting for confirmation from their accounting department to issue the refund, we were informed by Maria that we were refused a refund and are only entitled to in-store credit because that was the result of the bank’s denial in the credit card dispute- and that there would be no further negotiations regarding our claim for a refund. What?!

The wording of the general return policy caused me to believe that it applied to my purchase. If I had been made better aware that there was a specific Dress Return Policy that only allowed in-store credit for any returns, I never would have purchased the dresses I did. I feel so deceived and